SUBMIT A COMPLAINT

eDreams / your booking reference number with edreams is [protected].

France

I booked three tickets for Madsen, Madsen and Lanskey to fly from Lyon to Vienna on the 14th of July 2018. I printed out all the relevant information sent to me from eDreams prior to flying out from Australia. I did this knowing that my phone technology is not the latest. I am 65 years old. The departure information sent to me states:
Departure Airport Airline Operated by
10.00Sat, 14 Jul Lyon (France) - Saint Expert (LYS) Air France AF 5038 0.
Arrival
12.00 Sat, 14 Jul Vienna (Austria) - Schwechat (Vie) Aircraft Type CR9 Class - Economy

Having this copy with me is what we tried to follow. By the time we were informed that Air France is not the airline, but Austrian Airline is, too late. Had I been told this on the original information sheet, we would have been ok. We were at the Lufthansa desk where Austrian Airlines exited in the beginning!!! When we arrived home to Australia 3 weeks later, found the email advising us of Austrian Airlines. Under the circumstances, I would never receive the email on the 13th. Why is not all the information supplied when booking? Why is it that all other airlines give the correct information on booking. Our tickets are unrefundable. But due to the very different circumstances, I am asking for the refund as we tried our best to comply with your insufficient information. I have contacted EDreams on many occasions. This is beginning to be a drama. I have spoken to some very nice staff in Australia, but with no follow up from my last email with my concerns to the complaints department. Sincerely
Jeffrey Madsen
Smithfield
Australia.

  • Updated by Jeffrey Madsen, Sep 06, 2018

    booked three tickets for Madsen, Madsen and Lanskey to fly from Lyon to Vienna on the 14th of July 2018. I printed out all the relevant information sent to me from eDreams prior to flying out from Australia. I did this knowing that my phone technology is not the latest. I am 65 years old. The departure information sent to me states:
    Departure Airport Airline Operated by
    10.00Sat, 14 Jul Lyon (France) - Saint Expert (LYS) Air France AF 5038 0.
    Arrival
    12.00 Sat, 14 Jul Vienna (Austria) - Schwechat (Vie) Aircraft Type CR9 Class - Economy

    Having this copy with me is what we tried to follow. By the time we were informed that Air France is not the airline, but Austrian Airline is, too late. Had I been told this on the original information sheet, we would have been ok. We were at the Lufthansa desk where Austrian Airlines exited in the beginning!!! When we arrived home to Australia 3 weeks later, found the email advising us of Austrian Airlines. Under the circumstances, I would never receive the email on the 13th. Why is not all the information supplied when booking? Why is it that all other airlines give the correct information on booking. Our tickets are unrefundable. But due to the very different circumstances, I am asking for the refund as we tried our best to comply with your insufficient information. I have contacted EDreams on many occasions. This is beginning to be a drama. I have spoken to some very nice staff in Australia, but with no follow up from my last email with my concerns to the complaints department. Sincerely
    Jeffrey Madsen
    Smithfield
    Australia.

Je
Sep 06, 2018

Post your comment