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eDreams / worst customer service possible

1 South Africa

The agent spelt a name incorrectly on my booking and edreams has not resolved my query in 3 weeks without any attempt to contact me on my cell. Absolutely terrible service. I have asked for the call tapes to be reviewed and to prove negligence on the part of the agent. All tickets have been prepaid in full and apparently edreams cannot make a name change for a child??? absolutely ridiculous. All my tickets and accommodation and so forth are already booked and paid for. I have been calling and spending more hours on the phone to resolve. Spoke to Ayush, Barkha, Kapil (manager) did not accept my call. Called back to chat to Vishesh who is trying to assist. They refused to give me the name of the head of customer service.

please contact me on + [protected] to resolve urgently.

Ra
Sep 18, 2018

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