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[Resolved] eDreamsunconfirmed flight.

I booked my flight from Dublin - Liverpool due my Mother being very ill, so I was a little ticked when I was told conformation was pending the airline edreams reference number [protected].See Top 10 Worst Companies in Miami, FLA couple of hours later I got a second email stating please contact your schedule team via a phone number so having no choice but to ring I am hold for 15 minutes then to be told its because the flight time to and from are 30 minutes different now!!!As I explain I don't mind I need to get a flight I am put on hold for a further 5 minutes only to be told if I want that flight I will have to rebook and my money will go back in my bank within 48 hrs!!! I spent €20 ringing this number it is an absolute joke.. Anyway thats it I will never book with edreams again.
Michelle Dawes

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • eDreams_en.'s Response · May 08, 2017

    Dear Michelle Dawes,

    We are sorry to hear that from you.

    We are now checking the history of this booking and will get back to you with a solution shortly.

    Kind regards,
    Ann

Mi
May 03, 2017

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