Menu
eDreams Customer Service Phone, Email, Contacts

eDreams
reviews & complaints

www.edreams.com
www.edreams.com

Learn how the rating is calculated

4.3 8804 Reviews

eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Claimed
eDreams has claimed their business profile
Get notifications about new complaints and reviews of eDreams. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

eDreams reviews & complaints 1852

Filter reviews by rating
5
6960 reviews
4
1 review
3
0 review
2
0 review
1
15 reviews
Sort by:

Newest eDreams reviews & complaints

ComplaintsBoard
B
5:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
eDreams has left an official reply on this complaint.

eDreams 8spoat no refund for 4 months

Do I need to submit a complaint every day to get your attention?

You are thieves - you avoid answering your phones, you don't answer my calls and rely to my emails for 4 months not with the lame "we will check with Air Berlin".

I will make a complaint to the police as well. I don't know how to get the money back from you. But I will. I already submitted complaints ti the customer protection and talked to a lawyer.

You are scamming honest people of their savings.

SEND ME THE MONEY!

Read full review of eDreams
Update by bella66
Apr 07, 2017 4:39 am EDT

I am still waiting for the agent to inform me about my refund, it's been 4 months. I want proof that you actually spoke to Air Berlin and I want to see in writing that they refuse to pay the refund to you. If that is the case I will take it from there and get in touch with Air Berlin to get my money back. I work hard for those money to let someone stealing it from me, I feel I am been cheated of my hard work and I will NOT GIVE UP.

Hide full review
ComplaintsBoard
B
4:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams airline booking

eDream promised me a cheaper offer on booking with them. All to findout there is more payment that I would have gone straight away to book the airliner. I am failing to understand the element of being cheap when it costed me more while I booked through them than it would have been had i booked directly to KULULA.COM. Kulula.com offered R 1230.00 eDream deducted from my account R1 442.00. I have made a loss and would want to be refunded that. I have been victimised and cheated on by this. My email is [protected]@gmail.com cell [protected]

eDreams has the follwing address appearing on line:
Vacaciones eDreams, S.L. Sociedad unipersonal, CIF B-[protected], registered with Registro Mercantil de Barcelone, Tomo 31.908, Folio 69, Hoja B200.680, Inscripción 1. Travel Agency Licence GC88MD. Passeig Zona Franca 191-205, 08038 Barcelona - Spain

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
O
5:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams information not transferred to airline

To whom it may concern,
I booked a gift flight for a friend and her child.
The flight includes two airlines: EasyJet and Transavia.
I have paid extra to add one additional suitcase for each flight, but although it is appearing at the Edreams summery of the bookings, it doesn't show on any of the two airlines' itinery.
Transavia told me to contact Edreams.
Each time I phone I am made to wait for a long time until someones answers me, then they don't seem to understand the problem, after repeated attemps eventually somehow I manage to explain it, then I was made to hold again, and after 27 minutes on line I was told everything is ok, only to find out nothing has changed. Apart from a verbal confirmation there is no Email to confirm this is ok.
I returned to confirm this with the the airlines and they tell me I need to contact Edreams again.
This is very difficult to resolve.
Can you look into this problem?
My reservation number [protected]
My name is Ora Namali
The booking is for Efrat Ellman and her daughter Moriah Ellman.
The additional suitcase is added on each way (under Efrat Ellman's name).
The flight is on 15.7.17
Thank you
Kind regards
Ora Namali
Tel: +[protected]

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
E
6:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams took the money but no booking was made

Hello,

Today I was trying to book two tickets from venice traviso to barcelona on 8.6.2028 - 12.6.2017. At the end of booking process it wrote error, so no booking was made but you allready took the money 188, something. The ticekt costed 288, and something. I think the problem was i didn't had anough money on my card. Now I do! Can you please check and either take 100 eur that are still missing and send me confirmation and tickets or give me money back, please!

Please please help ASSP!
Elvira Rebolj
Elvira.[protected]@gmail.com

Sent from my iPhone

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
3:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams ticket issuing/premium service

If I could give this company less than 1 star I would. My husband and I booked a trip to Thailand. We had three flights to get there and three flights to get home. We received notification from edreams that our very first flight to Thailand had a change in departure time. Somehow we were removed from that flight and I did not realize this until shortly before the trip. I called eDreams and they added us back on the flight, or so they said. We were unable to do an online check in for the flight so I called eDreams about 8 hours before the flight to confirm that everything was okay. They said that it was. We show up to the airport and they tell us that our tickets were issued incorrectly and that we needed to handle it with eDreams. When I booked the flights through eDreams I also purchased their "premium service". Included with this was a special phone number and email address to use if I had any issues with my booking. This was a total SCAM. I stood in the airport trying to call the number and it never even rang or connected me to anyone. I sent an email to the "premium service email" and I NEVER got a response. After much pleading at the ticket counter they were able to help us at least get boarding passes to our first layover destination. Every flight to Thailand we had to recheck in and get boarding passes printed and every ticket counter told us there was an issue with how our tickets were issued. It was a total pain. Then on the way home of course it was no different. We got to the airport in Thailand and the ticket counter couldn't resolve our issue causing us to miss our flights home. Of course at this time the "premium service" phone number continued to not work. This company is worthless and really put a lot of stress on us during a trip of a lifetime. I would urge anyone to not use this company even if it saves you a few dollars. The stress isn't worth it. I learned the hard way.

Read full review of eDreams and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
Opodo
Opodo
, ES
Apr 10, 2017 3:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi!

Thank you for the details.

After checking the history of this booking, we verified that one of our agents has been handling the case.

Please kindly check her reply.

Kind regards,
Ann

K
K
Kayla Preston
, US
Apr 06, 2017 10:15 am EDT

4RRGU3

ComplaintsBoard
A
1:13 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams cancelled flight refund

Good evening,

I purchased an Airmalta ticket for my father last week from Malta to Catania through Edreams as I always do, but the flight got delayed and then it flew to Catania and could not land due to fog so it returned back to Malta.
I would like to be refunded please.

The customer name is Silvio Borg
The date was 24th March, return 26th March
Ticket number ET643 [protected]

Also he had a hotel booked and payed and a taxi, can he be refunded for this?

Thanks for your help
Looking forward for your reply
Alicia Caruana

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
3:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams Unauthorized credit card charges

I have booked a return flight Venice -> Paris, booking reference number [protected].

The final price as stated on the website is € 297.90.
As the reservation was pending, I was charged € 59, 54 and again the same amount; After this i was charged the € 297.90 and the reservation was confirmed; In total i'm being charged € 417, 78.

I would like to know the reason this happened?

Read full review of eDreams and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
M
M
mahali
, ZA
Dec 09, 2020 10:22 am EST

I also just experienced the same. I tried booking my flights and the system notified me that my card declined. I closed the browser and didn’t proceed with the booking but they charged my credit card anyway.
I can’t speak to a consultant as I don’t have a booking confirmation yet the bot can’t help me either!
I’m beside myself with fury!

ComplaintsBoard
B
5:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
eDreams has left an official reply on this complaint.

eDreams edreams rva 8spoat [[protected]-[protected]]

Dear all,

It's absurd and inadmissible to take so long to get me a refund, I first ask for it in December 2016, right after the flight got cancelled. It's been 3 months and you don't even have the common sense to keep me updated. You try to scam people or what? I kept calling and waiting on the phone for at let 40 minutes every single time I am calling. and the best part after I am waiting for you to pick up the bloody phone with your despicable customer services- the connection get cut off after 30-40 minutes of waiting. I have everything on my phone bill and it's not cheap and you will pay for it!

I already contacted a solicitor and complained to the Consumer Protection Authority based on the Consumer Protection Act of 2015.

If I don't get my money Back ASAP, you will hear from my Lawyer and you will pay all the Courts costs plus my money back plus interest. You have the reference number of my ticket in the title of the email. DO SOMETHING!

You better reply to me ASAP

Isabela Cismariu

Read full review of eDreams
Update by bella66
Mar 23, 2017 11:12 am EDT

I bought the ticket from eDreams, not Air Berlin, I called Air Berlin many times too and they said that eDreams needs to make the claim. So it's your problem. I know I bought the ticket from eDreams and you are responsible for my money.
I am waiting for my refund ASAP. I had enough of unanswered phone calls and struggling to get hold of eDreams spending a lot of money on phone bills to get MY MONEY back- that I didn't cancel my ticket. the company canceled the flight. So you must have insurance company that take charges and refund people in order to keep you "good name".
Regards
Isabela Cismariu

Hide full review
ComplaintsBoard
B
8:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams unauthorised credit card charges

I had booked for a flight for Mr. Wallace M Mungai on 14th March 2017 from NBO to MSA and paid via visa card. The process did not finalize since I never got a confirmation or a notification on the progress by closure of day. I therefore checked with the email and no notification came through but checking on the card, I found a debit of ksh 14, 373.65.
On 16th March 2017 I wrote edreams asking for money back since there were flight charges deducted from my card whereas they never booked the flight for me and up to date the only information I got from their end is a notification of receipt of my complain ref no. [protected]-[protected]

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
6:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams charged for baggage and not did then book the baggage with the airline

I booked Ryan Air flights and paid for baggage through Edreams. I received confirmation from Ryan Air that flights had been booked without baggage.
Edreams confirmed their mistake, advised me to book the baggage directly with Ryan Air and said they would refund me. That was in January and they have still not refunded me.

I have been in contact with them several times, they emailed me in February saying it was resolved . I received my Visa bill yesterday and it was not credited.

Read full review of eDreams
Update by Mary Catherine Kelly
Mar 28, 2017 5:57 am EDT

Hi, I am not sure if you received this reply. I sent it from my phone a few days ago. the booking ref is [protected] [[protected]-[protected]

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
V
2:38 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams cancelled flight not refunded, [protected]

Here is a copy of an email from eDreams. I have requested several times for the refund which is well overdue but to date my requests have been ignored
eDreams

Dear Vivienne Mary Crossland,

Thank you for contacting eDreams. We apologies for inconvenience caused to you.

Your eDreams booking reference: [protected] and [protected]

We would like to inform you that your booking reference [protected] is confirmed and we are sorry that you have not received your email confirmation. We have resent this to your email address.

Please make sure you check any junk or mail filters that you have on this account, as this may prevent the email from being delivered.

You can also view your booking online by logging onto www.checkmytrip.com, you will need to add your booking reference 37X8EG along with your surname and you will then be able to view your flight details online.

However, booking reference [protected] is cancelled and we are pleased to advise you that your refund has been processed and credited to the same payment method used in the original booking.

The amount of the refund is 786.35 GBP and should appear in your account within 3 weeks from the date of processing which is 15 February 2017. (Please note that refund times are dependent on the card issuer and are outside of our control).

Please note that all Booking Fees and Credit Card charges are non-refundable. Should you require any further information please contact our Service Centre on :

- United Kingdom: [protected] If you are abroad please call +34 [protected]. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00

Once again, thank you for contacting eDreams and we look forward to being of service to you again soon.

If any inquiries arise regarding your eDreams booking, please visit our web-page and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).

Yours sincerely

eDreams Customer Service.

© 1999 - 03/03/2014 eDreams. All rights reserved. General Terms and Conditions and cookies usage Vacaciones eDreams, S.L. Sociedad unipersonal. con CIF B-[protected]. Registered with Registro Mercantil de Barcelone, Tomo 31.908, Folio 69, Hoja B200.680, Inscripción 1. Travel Agency Licence GC88MD. Passeig Zona Franca, 191-205, 08

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
7:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams change of flight

ref no: [protected]

Booked return flight to Dominican on 5th February through eDreams. Received email from eDreams on 22nd February to inform us return flight now 27th July instead of 25th July. We phoned eDreams and informed them this is not acceptable to us and would like a refund as stated in the terms of Wamos air conditions article 10 schedules. Now one month on and 6 phone calls later taking at least 6 hours on the phone being put through to different departments, still none the wiser if a refund will be given. The last phone call to eDreams office in Barcelona on Sunday we was informed the airline Wamos can keep our money for 12 months. After reading people are waiting 8 months I can believe this. I have also emailed Wamos direct who have not responded.

Read full review of eDreams and 2 comments
Update by loulo
Apr 18, 2017 11:19 am EDT

Is there any news on my refund and can you confirm the amount. Loulo

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
C
C
carolyne fowlie
, GB
Mar 31, 2017 6:47 am EDT

I am absolutely furious - I booked a few days away for my elderly parent (mum is also disabled) I booked 1 rtn fare which had a change at Paris in both directions. Outbound was fine, however the return flight left Nice at 18.10 arrived Paris 19.45 the connection to Edinburgh was 19.45 which we did not notice as my confirmation was a flight at 20.30 giving them a 45 min transfer. You however gave them 0 transfer mins. What #### in their right mind would confirm flights with no transfer time. I call the call centre on Saturday and was told to put it onto the helpline but I have heard nothing. I can't get through on the telephone and I am now getting really pissed off. What should have been a relaxing few days away was turned into a complete nightmare and un necessary stress and upset from my parents. I hold Edreams responsible We had to get a hotel at the cost of £75 which I am looking to you to refund as this is an issue with Edreams no Air France as I did not book with them! Booking reference YQGIAP my email address is Carolyne.fowlie@hotmail.com which you already have.

E
E
Evaristo
, ES
Mar 31, 2017 5:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

EDREAMS CODIGO DE RES.: 8TDG24
Amsterdam a Belfast Intl
EZY6776 flight
Salida: lun 24 abr 21:40
Llegada: lun 24 abr 22:20
Apertura de la entrega de equipaje: lun 24 abr 19:40
Cierre de la entrega de equipaje: lun 24 abr 21:00

Can I change this for the day before, please, same time?
Thank you,
Señores,
Teniendo en cuenta estos cambios podría modificar mi trayecto de vuelta Ámsterdam-Belfast para el día anterior: ahora tengo el lunes y me interesaría el domingo 23/04/2017 a las 21:40h por favor?
Gracias,

ComplaintsBoard
V
3:57 am EDT

eDreams travel booking

I was refused entry at the Turkish border and could not travel on to catch my flight (booked through eDreams (eNightmares forthwith), therefor had to cancel my flight. I cancelled as soon as humanly possible and well before the flight departure.
It took over a WEEK to get a "copy and paste" type email from them and NO assistance about the original cancellation.
Naturally, also no refund or even partial refund!
The worst customer service I have EVER encountered...and that's BAD!

Read full review of eDreams and 1 comment
Hide full review
1 comment
Add a comment
Opodo
Opodo
, ES
Mar 20, 2017 7:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Vince Churchill,

We are sorry to know that you have been refused the entry at the Turkish border.

In order to assist you, please kindly provide us your booking code and we will check the case for you.

Kind regards,
Ann

ComplaintsBoard
A
2:35 pm EDT

eDreams edreams customer service

I was telephoned edreams customer service helpline today to try and add luggage onto a flight I had booked through them. I phoned once and managed to get baggage put on the return flight however for the outbound flight they had to transfer me to another person. I was put on hold for 15 minutes and then the line cut out. I phoned back again and I had to explain my situation again and they did the same thing and I was on hold for 20 minutes while they were transferring me over and then the line cut out. So I now have luggage on the return flight but not the outbound flight. I have also just received an email from my mobile phone provider saying that the calls to your customer service has cost me £66.28. So not only do I have a large phone bill I have not had my problem resolved! It is unacceptable to be on hold for such a long an for the phone line to cut out and not receive a call back! My mobile number is [protected] someone from your team needs to call me so I can add my luggage to my outbound flight as soon as possible and I will not be paying the edreams service charge for it either!

Kind Regards,

Ayla Sidika Zafer

[protected]@hotmail.co.uk

Read full review of eDreams and 1 comment
Hide full review
1 comment
Add a comment
Opodo
Opodo
, ES
Mar 20, 2017 7:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Ayla zafer,

We are sorry to hear your satisfactory experience with us.

Regarding to your concern, in order to help you accordingly, please kindly provide us your booking code.

We will get back to you as soon as we get such detail.

Kind regard, s
Ann

ComplaintsBoard
B
7:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eDreams double charging

Dear sir, madam

Following a recent flight booking with eDreams, the amount of £1600 has been taken twice from my accounts. I have now been advised that this will take 30 days to be back in my account which is unacceptable. Please advise how this can be rectified in a timely manner, with the money being back in my account latest tomorrow.

Kind regards
Ben

Read full review of eDreams and 3 comments
Hide full review
3 comments
Add a comment
Opodo
Opodo
, ES
Mar 21, 2017 10:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Ben,

Thank you for the details.

Regarding to this booking, we kindly inform you that one of our customer care agents has been handling the case for you.

Please kindly check her reply.

Kind regards,
Ann

S
S
Suvi Inkinen
, US
Mar 20, 2017 1:58 pm EDT

This has also happened to me, how do i get in contact with them in order to get my money back ?

Opodo
Opodo
, ES
Mar 20, 2017 7:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Benherrett,

Thank you for getting in contact with eDreams.

Would you please kindly provide us your booking code so that we can check the refund issue for you?

Kind regards,
Ann

B
Author of the review
B
Benherrett
, GB
Mar 20, 2017 8:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Opodo

Dear Ann

Thank you for your response. The booking reference number is [protected].

Kind regards
Ben

ComplaintsBoard
L
1:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams booking in australian dollars and paying in usd

I booked a flight through E-dreams in australian dollars and when I checked my credit card less than an hour later, it was charged in USD. I phoned my bank straight away to cancel the payment but unfortunately it had gone through. I eventually got through to E-dreams and cancelled my booking. It has been over 3 weeks and I still haven't had my refund. I try and call the sydney office and am on hold for over 45 minutes every time and end up hanging up. My bank has advised to go through Credit Card fraud. If I do not receive the full refund including the exchange payment of $29AUS by next week, I will have no hesitation of phone the fraud squad. My booking number is [protected]

Thanking you in advance Linda Le Warne

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
12:27 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams tickets refund

Still did not get my ticket refund after 8 month of purchase
I missed my flight and I called to cancel then I asked for a refund they told me will send it and it could take up to one month and until now nothing have transferred to my bank account.
eDreams booking reference: ZJ8YF3

Vacaciones eDreams S.L.
601 Edif. N-World Trade Center 08039 Barcelona

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
10:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams price of airline ticket

I booked a flight from Canberra ACT to Melbourne VIC on 24/02/2017 and I booked for two adults. I paid $518.00 for reference no. [protected].
When we arrived at Canberra Airport to catch this Virgin flight due to depart at 15.05, we were told that we only had a ticket for one adult. I then had to pay another $760.00 for a second ticket. Now I have searched your site for all flights from Canberra to Melbourne departing at 15.05 and NONE of them are $505.00.
I would like a partical refund as I feel I was ripped off badly.

Read full review of eDreams
Update by Monica Martin
Apr 06, 2017 7:08 pm EDT

You still have not done anything about this Claim and it is now over 6 weeks old.
Monica Martin

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
J
2:17 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams booking reference [protected] - refund not being given in full

We have booked for Rome in April with Ryanair through eDreams. Ryanair informed us that there was a reschedule of times and if we decline to go on this trip we were offered to be refunded. We paid eDreams 520.41 Eur but we were advised by eDreams that we were only going to be refunded 254.90 Eur. eDreams are claiming that the difference of 265.51 Eur will not be refunded. The breakdown of this sum has been given by eDreams as follows: Service Option: 9.95 Eur; Online Baggage: 42 Eur; Collection Method: 29.46 Eur; Reprocessing Fee: 168 Eur and Service Charge 16.10 Eur. This breakdown shows a very ridiculous sum of money which eDreams are refusing to refund us for services which have never materialised since we have given up the trip. To add insult to injury, we were informed by Ryanair personnel through a live chat that our 3 luggages were never checked in after having paid them 70 Eur per luggage. We are demanding a full refund of 520.41 Eur . Your assistance in this matter is highly solicited. Thank you.

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
L
1:37 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.

eDreams flight reductions

Hello !

I put the promotion code "easterhild40" when I book plane ticket for Sydney (departure in Brisbane the 14th of April on retour the 17th of April).
When I pays this plane tickets I haven't have a reduction. Its normal ?
Can you please do the necessary quickly ?
I know that I have 15 days for remove internet purchases so ...

Sincerely,

Lucrezia TIRALONGO

Read full review of eDreams
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review

eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.

eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.

Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.

Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact eDreams customer service

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

Website

www.edreams.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with eDreams?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with eDreams Customer Service. Initial eDreams complaints should be directed to their team directly. You can find contact details for eDreams above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about eDreams. Discuss the issues you have had with eDreams and work with their customer service team to find a resolution.