SUBMIT A COMPLAINT

[Resolved] eDreams / Unauthorized credit card charges

I have booked a return flight Venice -> Paris, booking reference number [protected].

The final price as stated on the website is € 297.90.
As the reservation was pending, I was charged € 59, 54 and again the same amount; After this i was charged the € 297.90 and the reservation was confirmed; In total i'm being charged € 417, 78.

I would like to know the reason this happened?

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Mar 27, 2017

    Dear Jmmqs,

    Thank you for your review.

    We kindly inform you that we are now checking the case and will give you a solution shortly.

    Kind regards,
    Ann

Jm
Mar 26, 2017

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