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eDreams / unaccompanied minor

1 Barcelona, Australia
Contact information:

I just recently booked a flight (today) on eNightmare Bali to Sydney for my son. While booking I selected special assistance - unaccompanied minor button. I was notified I will be contacted further. When my confirmation was sent I had nothing to say that my son was booked as an unaccompanied minor. I called Garuda straightaway (because I attempted to call eNightmare but soon found out that was a JOKE). Garuda informed me that my ticket was not valid and to call eNightmare... and here I am, in a small panic. I have sent a contact form but am nervous that will do absolutely nothing. Is there an ombudsman that can be contacted in regards to refunds/tickets and fraudulent sites?

Nov 19, 2016

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