SUBMIT A COMPLAINT

[Resolved] eDreams / robbed

Montreal, Canada Review updated:

Do not buy airline tickets with this company. I have been stupid not to look into this company more.
They sold me a airline flight from montreal to brussels with a stop in new york. However, I have to change airports in new york and I have three hours to do so. I thought it would be tight but possible until I talked about it to a friend who works at a travel agency. She informed me that since my second flight is an international flight I will have to be there at least two hours in advance. They will not consider me in transit since I am changing airports. I contacted the two airline companies air canada and air transat to get a confirmation and indeed they confirmed I will never be able to catch the second flight. I have sent several emails to edreams and tried to contact the number on the website. I did not got a response and the number on the website is out of service. This company robbed me!!! Don't let them fool you.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Oct 27, 2014

    Dear Nathalie,

    We are sorry to hear such things. We'd love to treat your case in priority and, for that purpose, we'd need you to let us know your booking reference and email address in response to this message or via the following contact form:

    www.edreams.com/engine/call_center/eptica/?isTrustPilotUser=true&supportTab=contact

    Once we receive your message we'll handle your case and you'll be contacted shortly.

    Regards,

    Siscu - eDreams Customer Care Team

  • Ingrid Verbeeck's Response, Apr 06, 2017

    when booking CCS to BRU, the flight from MAD to BRU is with Ryanair. Not used with the bagage policy of that company, I was not aware that you could choose for a bagage fee by booking. Problem is now, how to add it in my flight ticket with Ryanair?

  • Shuna Rollins's Response, Jun 05, 2017

    I need my money back on my card

  • 's Response, Jul 24, 2017

    Please can I have a reply to my original complaint L:

  • Juliet t. Oclarit's Response, Nov 18, 2017

    Transaction ID: 158873677
    Confirmation #: 1BU2XM
    Date : 11/14/2017
    Time : 4:52:50 PM
    Descriptions : Payment for 2
    Francis Tompkins
    Juliet Oclarit
    Total 13, 459.12

  • Busra's Response, Mar 02, 2018

    The booking reference number is 3391987539, the bank told me the same amount charged twice for outbound travel, so in total 3 transaction happened instead two, and when I check on edreams website I see that the amount of booking as 166 euros instead 110..

  • Busra's Response, Mar 02, 2018

    Under The Consumer Protection (Payment Surcharges) Regulations 2012, traders are banned from charging consumers more than the cost of processing a payment method.

Na
Oct 23, 2014
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Comments

  • Sr
      Aug 14, 2018
    eDreams - Credit Card Fraud
    India

    I have never visited Europe but yesterday night 6.55 PM IST, got 2 transaction alerts from VACACIONES EDREAMS for EUR 453.80 and EUR 223.65 for my card ending 3162

    This is ridiculous to entertain such Phishing frauds on your website

    I urge you to look into this issue immediately

    0 Votes
  • Do
      Aug 15, 2018
    eDreams - I still don’t get my booking confirmation
    Batangas
    Philippines

    I still don't have my booking confirmation. I emailed you too many times about the confirmation and still I haven't received any.

    0 Votes
  • So
      Aug 15, 2018
    eDreams - No cancelled my ticket after 20 minutes of booking and also no transparent rule for cancellations
    Gurgaon haryana
    India

    I have just booked my ticket id is 3686440255 but . I am not able to cancle this. Same I have share problems with care nothing help me . Just say call you after 1hrs

    0 Votes
  • Mi
      Aug 15, 2018
    eDreams - Card charged
    Singapore

    My card was charged without my knowledge. I would like to cancel this transaction. I was not aware about this till I received my Statement of Account today. How is it possible and please arrange to cancel it. I am paying for things that I never received at all. The deduction happened on 5th July 2018 by Edreamseur Barcelona.

    0 Votes
  • Mi
      Aug 20, 2018
    eDreams - Confirmation email
    Singapore

    Hi,

    I have not received a confirmatikn email for my booking from singapore to bali on the 28th sept 2018.
    My booking reference VDEU6H-ZKLHGN

    Kindly send to my email [protected]@gmail.com

    Please attend to it urgently as i need to confirm that my tickets are booked for my friend wedding in Bali

    Thank you
    Jeslyn

    0 Votes
  • Mu
      Aug 20, 2018
    eDreams - Ticket Invalid
    Spain
    edreams.net

    Hello there. I want to refund my ticket, I was sold an invalid ticket as shown in the attached images. The Gulf airline booking reference does not exists and the flight is in 3 days only! This looks like a scam to me! I want my money back! eDreams booking reference: 3464428690. The ticket was booked on March 29, 2018. email [protected]@yahoo.com.

    0 Votes
  • Ma
      Aug 20, 2018
    eDream - booking
    MANILA
    Philippines

    i would like to ask regarding Edreams flight promotion they posted 860.00 per head manila to Tacloban and when i booked the flight the deducted 7021.00 pesos on my account and the 3000 balance on my debit card was gone i want my money back!!!

    0 Votes
  • Bu
      Aug 20, 2018
    eDreams - overcharge
    Italy
    edreams.it

    I booked flight which was for 110 euros to turkey, but Edreams charged 166euros from my debit card, I can't dispute the amount as its not yet available in my statement but could be late already my flight by next week. Please kindly check and refund the amount you charged extra..

    0 Votes
  • Yu
      Aug 20, 2018
    eDreams - E invoice
    Turkey

    I bought a ticket with booking number 3478149835 from e dreams site on April 4th. I need an urgent e invoice. But two days did not send me an e-invoice. Loo

    0 Votes
  • Ma
      Aug 21, 2018
    eDreams - Billing in credit card
    Makati
    Philippines
    edreams.com

    Hi i was wondering about the hidden charges to our flight. why there is booking fee worth 2, 000 pesos per person?

    0 Votes
  • Ta
      Aug 21, 2018
    eDreams - Fruad
    Uk
    United Kingdom
    edreams.uk

    Hi.
    I recently bought flight tickets on edreams and after edreams took out monet out of my account without authorisation! It has been a nightmare trying to get hold of them overy the phone. I just want my money back.
    I will never use this company ever again.

    0 Votes
  • Sa
      Sep 01, 2018
    eDreams - You charge 2 time the same ticket
    Lebanon

    You have charge me 2 time the same ticket how can I have my money back

    0 Votes
  • Jo
      Sep 02, 2018
    eDreams - Newsletter
    Portugal

    Helll,

    I have tried to unsubscribe from eDreams newsletter almost 10 times and i keep receiving mails from that company every day, its incredible and so dishonest...

    Could you PLEASE unsubscribe me?
    Because i tried without sucess...

    I can provide me e-mail adres upon request, as I prefer not to give it here.

    0 Votes
  • Je
      Sep 03, 2018
    eDreams - Cancelling a flight
    Canada

    Total rip off lost 400$ for cancelling a flight i would not reccomand this [censored] broker. Paid fees to edreams for buying and cancelling also paid fees for conversion.

    One advice stay away from edreams.

    0 Votes
  • Ra
      Sep 03, 2018
    eDreams - Payment error
    Ein Sarid
    Israel

    Wizzair flights, confirmation code: D7FK6C. Invoice amount: 389 EUR. I was shockef to see the
    Bank's charge: 763 EUR. Since we are flying in two days, I will apreciate very much your prompt reply. Please advise
    When I am going to get a refund??
    Please revert asap..
    Thanks and have a good day,
    Bar Ziv Rachel
    Mail: [protected]@gmail.com

    0 Votes
  • Ju
      Sep 05, 2018
    eDreams - I am complaining about the ticket I book last november 14, I want to cancel it, because we are not aware of your prices given..
    Philippines

    Tickets for 2 Francis Tompkins and Juliet Oclarit., Manila-Bacolod.., Transactions ID 158873677.., Confirmation # 1BU2XM.., Date 11/14/2017.., Time 4:52:50 PM Total 13, 459.12.. but the bank said it is 16, 797.24

    0 Votes
  • Va
      Sep 06, 2018
    eDreams - Fraud from Edreams
    Switzerland

    CHEATERS! Just stealing money from your credit card! And they don't answer to any call or email or Facebook message!
    Be aware!

    0 Votes
  • Le
      Sep 19, 2018
    eDreams - Edreams
    baldoyle
    Ireland

    Ok so i was bookimg a flight on edreams but it didnt complete a few days later my friend was charged two payments of 15.00 so 30euro altogther can you tell me why her card was charged!!!

    Its very hard to get in contact with edreams its a joke!

    0 Votes
  • Al
      Oct 21, 2018
    eDreams - Flying tickets
    United Kingdom

    I submitted complains reference number [28488189-1500572451] with no answer back, kindly note that prices are getting higher and I am still trapped with you!!

    Booking ref. 2853402557

    Kindly responce

    0 Votes
  •   Oct 21, 2018
    eDreams - Complaint about a complaint getting absolutely no response... !!!
    Belgium

    https://www.complaintsboard.com/complaints/edreams-your-edreams-booking-reference-2755977082-28092345-1495886174-c878571.html

    0 Votes
  • An
      Oct 22, 2018
    eDreams - Double charge of check in baggage
    Spain

    My name is Antonella Berretta and I booked a ticket trhough edreams from IBZ to MAD. I added the check in baggage with Edreams however at the check in desk it wasnt paid and I had to pay it again to Ryanair.

    How do I get reimbursed for the incident?

    Thank you.

    antonella.[protected]@hotmail.com

    0 Votes
  • Lo
      Oct 22, 2018
    eDreams - Waiting for refubd
    United States
    edreams.com

    Its been over 2 months and still waiting for refund. Can't get help over the phone. What's else can I do? Called few times and on hold over an hour to only get disconnected. Hard to understand and speak very little English.

    0 Votes
  • Sh
      Oct 27, 2018
    eDreams - I'm complaining about my refund
    Southaven
    Mississippi
    United States

    The card number I gave you all wen I book my flight is not the same card number You all refund me my money back on

    0 Votes
  • Di
      Oct 28, 2018
    eDreams - Booking reference: T5HF7F UU8CSP
    Czech Republic

    I booked Booking reference: T5HF7F UU8CSP flights on eDreams, and they charged me 161 euros for a return journey from prague to amsterdam which was showing the fare around 133 euros, I have complained about it already but no reply from them. I want my refund.

    0 Votes
  • So
      Oct 28, 2018
    eDreams - Terrible service
    South Africa

    I had recently purchased tickets on eDreams and due to a death in the family, I can no longer go on vacation.

    I require a refund of my flight tickets purchased on eDreams. ALL contact numbers supposedly available "24/7" do not exist or work. Nor does the email provided exist for us to contact eDreams.

    How are we meant to contact someone?

    0 Votes
  • An
      Oct 28, 2018
    eDreams - Look for a refund. No Confirmation Received
    United Kingdom
    edreams.co.uk

    Booked a flight for Gregory R Desborough on 1st June 2017 about 11:00 Bangkok time to leave 14:40 the same Day. Flight number TR2105 to Sydney via Singapore. Paid for the flight. Received the flight details but not the Confirmation. Could not Get the boarding pass. No confirmation and the payment, Pending until 5th June 2017. unable to fly me home

    0 Votes
  • Da
      Oct 31, 2018
    eDreams - flight booked at 303 euros and billed at 403 euros???
    Barcelona
    Spain
    edreams.com

    Hi,
    there seems an issue with booked and payment and then what actually was processed ... anyone had an issue with that recently on eDreams???
    I saw the payment was 303 and on my confirmation is says 403 euros???

    Danny

    0 Votes
  • Go
      Nov 04, 2018
    eDreams - money was taking from my account but no ticket was issued
    New Zealand

    On the 3rd of April 2017
    I was trying to book a flight from Langkawi to kuala lumpor online, for some reason your website stopped responding, and no booking was made, but e dreams still charged me $23.16 nz dollars on the 3rd of April

    I want a refund to be done as soon as possible
    I have read lots of bad reviews about your company .

    0 Votes
  • In
      Nov 05, 2018
    eDreams - aditional fee bagage
    Antwerp
    Belgium
    [protected]@hotmail.com

    when booking CCS to BRU, the flight from MAD to BRU is with Ryanair. Not used with the bagage policy of that company, I was not aware that you could choose for a bagage fee by booking. Problem is now, how to add it in my flight ticket with Ryanair?

    0 Votes
  • Ed
      Nov 11, 2018
    eDreams - telephone charges
    Spain
    United Kingdom

    On 18 Feb I telephone 08712777728 to speak to rep regarding an existing booking. I listened to hideous music for 15m - never managed to speak to anyone yet was charged £9.00 for the privilege. I discover that 08712777728 is defined as a "service number'

    0 Votes
  • Ma
      Nov 11, 2018
    eDreams - invoice error
    Porto
    Portugal
    iten.pt

    I didn´t received the correct invoice for my fligth PNR: LNEDNF (2541378105)
    Passageiro: Amorim Moreira Antonio Manuel
    I need the 93, 03€ invoice in order to have a refund for this expense.

    URGENTE!

    manuel.[protected]@cpcis.pt

    0 Votes
  • Su
      Nov 12, 2018
    eDreams - double payment
    Ireland

    I bought a plane ticket last night and while I was trying to book another the system wouldnt let me, I printed out a bank statement today and I was charged for two tickets plus extra cost. I have recieved a ticket for one but paid for two.

    0 Votes
  • Da
      Nov 12, 2018
    eDreams - booking 665359019 (jan.2015)
    Liège
    Belgium

    2 years!!! What about my money back for double paid?
    I sent you all asked information 4 time!!!
    See your mail 09/04/2015.

    Please : bank bnp paribas fortis
    Bic : gebabebb
    Iban : be09.2400.6344.3357.
    Daniel demuynck
    7 rue de l'hôtel de ville
    4031 liège angleur.
    Belgium.
    0032-477-40.99.44.

    0 Votes
  • Mi
      Nov 12, 2018
    eDreams - baggage
    Stansted England Essex
    United Kingdom
    edreams.co.uk

    i paid for a baggage which was not on a bording pass and have had to pay for another one i would like a full refund please.

    0 Votes
  • Da
      Nov 12, 2018
    eDreams - booking 665359019 (jan.2015)
    Liège
    Belgium

    2 years!!! What about my money back for double paid?
    I sent you all asked information 4 time!!!
    See your mail 09/04/2015.

    Please : bank bnp paribas fortis
    Bic : gebabebb
    Iban : be09.2400.6344.3357.
    Daniel demuynck
    7 rue de l'hôtel de ville
    4031 liège angleur.
    Belgium.
    0032-477-40.99.44.

    0 Votes
  • Dk
      Nov 13, 2018
    eDreams - hotel
    United States

    We arrived in Las Vegas. Our room has been booked via hotelbeds. However the hotel cannot find our booking. Our reference is edreams: 2373563680

    And hotel reference: B2562742040

    We had to pay for a room in order to have a room for the night. We tried calling all your supposedly 24hr service numbers. Nothing is working.

    This is urgent

    0 Votes
  • Ro
      Nov 14, 2018
    eDreams - need to change flights
    Malta

    I've been trying to change my tickets from Lisbon to Malta 7 dec to Edinburgh to Malta 7 Jan as my son changed his interpreunership due to bullying. I booked them with edreams Ref no. 2279695518

    0 Votes
  • Ma
      Nov 19, 2018
    eDreams - unauthorized use of credit card
    United States
    edreams.com

    I helped a friend book a flight to Las Vegas through eDreams and the flight was never confirmed but the credit card was charged. The next day she got a notice that her card had been used to buy a flight to Switzerland.

    0 Votes

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