[Resolved] eDreams / robbed
Do not buy airline tickets with this company. I have been stupid not to look into this company more.
They sold me a airline flight from montreal to brussels with a stop in new york. However, I have to change airports in new york and I have three hours to do so. I thought it would be tight but possible until I talked about it to a friend who works at a travel agency. She informed me that since my second flight is an international flight I will have to be there at least two hours in advance. They will not consider me in transit since I am changing airports. I contacted the two airline companies air canada and air transat to get a confirmation and indeed they confirmed I will never be able to catch the second flight. I have sent several emails to edreams and tried to contact the number on the website. I did not got a response and the number on the website is out of service. This company robbed me!!! Don't let them fool you.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams_en.'s Response, Oct 27, 2014
We are sorry to hear such things. We'd love to treat your case in priority and, for that purpose, we'd need you to let us know your booking reference and email address in response to this message or via the following contact form:
Once we receive your message we'll handle your case and you'll be contacted shortly.
Siscu - eDreams Customer Care Team
Ingrid Verbeeck's Response, Apr 06, 2017
when booking CCS to BRU, the flight from MAD to BRU is with Ryanair. Not used with the bagage policy of that company, I was not aware that you could choose for a bagage fee by booking. Problem is now, how to add it in my flight ticket with Ryanair?
Shuna Rollins's Response, Jun 05, 2017
I need my money back on my card
Please can I have a reply to my original complaint L:
Juliet t. Oclarit's Response, Nov 18, 2017
Transaction ID: 158873677
Confirmation #: 1BU2XM
Date : 11/14/2017
Time : 4:52:50 PM
Descriptions : Payment for 2
Total 13, 459.12
Busra's Response, Mar 02, 2018
The booking reference number is 3391987539, the bank told me the same amount charged twice for outbound travel, so in total 3 transaction happened instead two, and when I check on edreams website I see that the amount of booking as 166 euros instead 110..
Busra's Response, Mar 02, 2018
Under The Consumer Protection (Payment Surcharges) Regulations 2012, traders are banned from charging consumers more than the cost of processing a payment method.
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