SUBMIT A COMPLAINT

[Resolved] eDreams / request of refund: incorrect price, for which our account will be deducted mid may 2018 by e dreams

BARCELONA, Belgium Review updated:

Customer-Email: [protected]@gmail.com

Booking reference: mfecta
Last name: Van Dyck
First name: Marianne
Please select your question: request
Service booked: flight
Subject: others
Your question: We do not agree with the amount for our Bru Alc Bru flights on May 7 - June 13. We received an amount of Vueling for the same stretches on the same dates of € 371, 96, you quoted and will deduct from our account an amount of
€ 428.93 We ask you to refund us the difference on our account, with immediate effect. we can provide you with an invoice of Vueling if necessary.
Ganzinga Van Dyck Willem and Marianne
Email: [protected]@gmail.com

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, May 27, 2018

    Hello Elias,

    I can see that you've already contacted our customer care department and have already answered your query.

    Feel free to contact us again if you have any further queries.

    Best regards,
    Christos - Customer care.

Ma
May 01, 2018
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Comments

  •   May 01, 2018

    eDreams' booking reference has 10 digits, not 6 signs.
    The booking reference MFECTA is related to the exact airline and exact flights, which are not shown.
    If you have paid for the service (flight), it means the passenger agreed the conditions of the ticket, which includes the fare total.
    The full refund is possible, if you paid for the business class ticket, only.
    Regards,
    aryan{at}vivaldi.net

    0 Votes
  • Or
      May 07, 2018

    Hello,
    I am trying to reach you with no success, i need to cancel my ticket for urgent reasons. eDreams booking reference 3505409257, ticket on name of : Elias Armali. Please contact me ASAP on [protected]@hotmail.com.

    Thank you,
    Elias

    0 Votes
  •   May 07, 2018

    3505409257 / [protected]@hotmail.com
    Email address and booking reference do not match
    The service can not be provided.
    Reagrds,
    aryan(at)vivaldi .net

    0 Votes

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