[Resolved] eDreams / request of refund: incorrect price, for which our account will be deducted mid may 2018 by e dreams
Booking reference: mfecta
Last name: Van Dyck
First name: Marianne
Please select your question: request
Service booked: flight
Your question: We do not agree with the amount for our Bru Alc Bru flights on May 7 - June 13. We received an amount of Vueling for the same stretches on the same dates of € 371, 96, you quoted and will deduct from our account an amount of
€ 428.93 We ask you to refund us the difference on our account, with immediate effect. we can provide you with an invoice of Vueling if necessary.
Ganzinga Van Dyck Willem and Marianne
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams_en.'s Response, May 27, 2018
I can see that you've already contacted our customer care department and have already answered your query.
Feel free to contact us again if you have any further queries.
Christos - Customer care.
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