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4.3 8804 Reviews

eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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6:13 am EDT
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eDreams ticketing errors on outgoing and return flights budapest causing stress and embarrassment to the party and specifically the individual member.

Date onewas approx. 10April on final check of booking confirmation.Dr. Maria Maria Del Frias Jimenez was mis-spelt. This meant numerous calls between eDreams and BA agent with photo copy of passport and a good deal of stress. Party of 6 travelling from Heathrow to Budapest 14 to 17th April 2017 flight no BA866. Kalip accepted eDreams error but assured all sorted! On arrival at LHR 2 rather than 3 cases were booked! More stress and disruption again accepted e Dreams error. Assured return was amended.
Return flight from Budapest a nightmare! Whilst the original booking for Dr Jimenez was cancelled and rebooked the RETURN FLIGHT WAS NOT!
We were told 5 of our Paaaaarty could return Dr J would need to book another seat This was the most stressful and embarrassing journey as a party of 6 we have EVER made. Eventually she was allowed on the flight after a 90min call to eDreams with Kalip.We are requesting compensation for an absolute series of errors on the part of eDreams and will need to carefully consider further business. My name is JTN Clayton and I was the lead traveller for a group of 6 (3couples) travelling to Budapest on 14th April and returning 17th April from Heathrow Booking Reference4B24TT. We all feel very badly let down and am sure eDreams will wish to consider its position by way of recompense. Please take the opportunity to speak with Kalip who is well versed with these issues. JTN Clayton

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4:10 am EDT
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eDreams misrepresentation of pricing

26/4/17 - edreams.co.uk

Tried to book a flight from London to Barcelona - once the search page came back the highlighted choice was a range of flights with the airline vueling for £75.20 (photo attached)

Proceeded to book the appropriate flights from the selection - the price maintained at £75.20 - photo attached

At the final paying section the price - without explanation or highlighting it jumped to £275.20 - this is completely unacceptable and had I not spotted it or been in a rush it would have been huge unexpected expense.

I am going to be raising this with the consumer protection agency as who know how many people have been subject to it.

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9:36 am EDT
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eDreams refund

Refund for Booking Ref No: [protected]

I made a booking via edreams on 3rd January 2017 having mistakenly pressed on a one way ticket instead of return. I immediately cancelled the ticket and was promised a refund within 30days. It has now become a circus refunding my $523 which I paid. I have been frustrated through and through by those call centre reps who keep giving inconsistent information whenever I call insisting that thE airline has already refunded my cash yet that's not the case. I have even furnished edreams with my bank statements for verification but they seem to be suffering from selective amnesia. Because of the frustrations I have undergone at the hands of edreams, I am constrained to believe that this company is a fraud intended only to swindle customers because they know that they can get away with this kind of fraud as a result of jurisdictional challenges. They never respond to emails and neither are they even courteous enough to call back or give updates on the progress. I regret ever setting eyes on this company. I want to take legal action for damages. May I know how I can serve your solicitors with suit papers? Can I know how to reach the edreams CEO?

Very frustrated customer
Milcah

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5:44 am EDT
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eDreams we didn't get back to the reservation price

Dear Edreams!

date of cancellation: 18 July 2016

BOOKING REF: 785GOJ

I had two reservations from Budapest to USA last summer in July during the coup attempt turkey. We had to cancel our reservation 7 hours before departure on phone ( we couldn't do this in e-mail), what you had let us in email. One of your colleague received our cancellation and we were assured that we will get back all price of the reservation. Since then we always call you several times in every months. Your colleague always assure us to get back the money soon. Please, inform me when we will get back our money.

I'm looking forward your answer.

Best regards,

Eszter Gyuris

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7:27 am EDT
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eDreams appalling non response to flight date problems

booked through e dreams on 7/3/17
cant get them to understand that the flight I booked ie the monarch one has not been dated correctly at the monarch end and I cant do any more about it myself as i booked through edreams...3 extensive phone calls over 3 weeks and still no solution to my problem. standard return emails promising that something will be done within 2/3 days but never been sorted out! Please please please help !
I want them to assure me that the return flight I booked through e dreams is the same flight that Monarch has details for.
I booked for 27 june NOT 26 june

THIS IS THE BOOKING.>

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Booking details

Confirmed booking
eDreams reference number: [protected]

Book your hotel in Manchester and take advantage of our incredible prices!

Booking references

You will need these codes for doing your check-in and for managing any enquiries related to your flight.
Departure
From Alicante (ALC) to Manchester (MAN), with Ryanair I1Q7TE Confirmed
Return
From Manchester (MAN) to Alicante (ALC), with Monarch Airlines MB5HPA Confirmed

Get your Ryanair boarding pass

Mandatory to flight

Remember to check-in. Save time, avoid last minute stress and have a smooth trip.
You just need the ID or Passport of all passengers and we’ll process your online check-in*.

Call us on 0034-[protected] to get your boarding pass
We can also book your seats, add baggage or priority boarding
*We charge a small fee for this service. If you don’t mind the extra effort you can get it on your own in Ryanair’s site

Next steps

Your reservation is confirmed. You will see the details and flight itinerary below.

This booking is composed of flights of several airlines. This e-mail is a summary of your purchase and the proof of your flights reservation.

For your flight, the only thing you need to carry out to the airport is your boarding pass and documentation

We recommend you to add [protected]@edreams.com to your contact list in order to prevent our emails from going to your spam folder.

General notes:
Some airlines reserve the right to request the bank card used to pay for the ticket.
Note: The administrative authorities will inform you of the formalities necessary to travel (passport, visa, and vaccines). It is your responsibility to comply with these formalities. You will not be entitled to any form of reimbursement if you are denied boarding by not presenting the documents required (passport, visa, and vaccines certificate).
Note: According to eDreams’ internal risk policy, eDreams reserves the right not to issue a ticket, or to ask for additional documents.

Your booking
Travel Itinerary
Date Airport Airline Operated by

Departure
Duration:
3 hours 00 minutes
Departure
11:05 Mon, 19 Jun Alicante (Spain) - Alicante (ALC) Ryanair
FR 4006 Ryanair

Arrival
13:05 Mon, 19 Jun Manchester (United Kingdom) - Manchester International (MAN) Class - Economy

Return
Duration:
2 hours 55 minutes
Departure
07:00 Tue, 27 Jun Manchester (United Kingdom) - Manchester International (MAN) Monarch Airlines
ZB 672 Monarch Airlines

Arrival
10:55 Tue, 27 Jun Alicante (Spain) - Alicante (ALC) Class - Economy

Passengers
Passengers Type Identity Document Bags
Barbara Mitchell Adult
Departure: 0
Return: 0

Colin Mitchell Adult
Departure: 0
Return: 0

THIS IS THE CONFIRMATION FROM MONARCH

Monarch Search Flights Now
Flights Holidays Hotels Ski City Destinations Car Hire Insurance Car Parking Travel Money Transfers
Your Flight is booked!

Thank you - we can confirm that we have received your payment

Booking Confirmation

Your booking reference is: MB5HPA

View my booking
Booking Date:
Status:
Total Price: 07 March 2017
Confirmed
£70.00

This booking reference is required when you check-in online or at the airport. Please check your flight details carefully and print this page for your records.

Itenerary

Flying Out - Manchester to Alicante
2 Passengers | Monday 26 Jun 17 | Departing 07:00 | Arrive 10:55 | Flight ZB 672

Barbara MITCHELL Adult No Allocated Seats No Hold Bags 10kg hand baggage
Colin MITCHELL Adult No Allocated Seats No Hold Bags 10kg hand baggage

• Your booking reference can be found in the first section at the top of this confirmation email.

• The details of your booking can be reviewed, changed and printed via our website; go to www.monarch.co.uk and select Manage Bookings. To access your booking, you will need the email address used when you made the booking and your booking reference.

• It is cheaper online to make changes to your booking and add hold luggage.

• Monarch is a ticketless airline, which means that to check-in for your flights, you only require your passports and booking reference.

• For information on the airport terminals we use – click here.

• Online check-in can be done within 28 days of your departure as long as you have an allocated seat – which can be purchased online. Alternatively, you can check-in online within 24 hours of your flight and be allocated a seat without charge from those remaining.

• Changes cannot be made to your booking after you have checked-in.

• FAQs on our website provide all you need to know about online check-in and all aspects of your flight.

• It is important to arrive at the appropriate check-in desk for your Monarch flight at least 90 minutes before the scheduled time of departure. Check-in opens at least 2 hours prior to departure.

• All passengers over the age of 2 years are allowed up to 10kg hand luggage free of charge.

• Offset your share of the CO2 emissions during your flight – more details.

Last minute extras

Purchase Hold bags Purchase Seat Insurance
Priority Boarding Priority Check In Transfers

Monarch aims to accommodate passengers who have special needs such as reduced mobility. You can add wheelchair assistance on the passenger page when making a booking or add to an existing booking through the Manage Bookings section at www.monarch.co.uk. If you have specialist requirements that you need to discuss, then contact us as soon as you can to let us know how we can best assist you.

More info

Flight terms and conditions

If you have any queries about your booking, please do not reply to this email. It is an automated system and your email will not reach us. Please visit the contact us area of the monarch.co.uk website or check out our travel info / faqs pages.

VAT Number - GB [protected]
Company Registration Number - 907593

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THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY

About Us | Contact Us | Privacy Policy | Terms & Conditions | Essential Information | News

Monarch - flights, holidays and hotels - book cheap flights, holidays and hotels online
Copyright © Monarch - all rights reserved

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8:47 am EDT
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eDreams flight change

after a rather strange email in French I phoned the customer service line to find out that there was a flight change and that my flight home from a weeks holiday was changed to a day earlier, this was not acceptable and I asked if they could transfer me on to a different flight. I was then told only head office could do this and I would have to wait up to 7 days for them to contact me. As my flight was not far away I asked if I could then have a refund...the same answer wait for head office. even then they told me it could take 30 days for a refund if they would give me one. Tried twitter and facebook with no reply at all. I have now booked my own return journey at extra cost and am still waiting for Head office to contact me. The call centre is based in India I am guessing but what is the use of a call centre to change your flight details if they do not deal with it and pass it on after a long phone call.I will not use this company again

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2:34 am EDT
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eDreams flight not confirmed with airline

I am writing to you to raise an issue about Travel Agents at Edreams on April 4th, 2017.

When I went to check into my Cathay Pacific flight, I was told that the travel agent (Edreams) had not confirmed the booking with the airline. Edreams confirmed that there had been a problem their end (i.e. they recognised that this was their error). Despite this, when I asked them to confirm the booking with the airline so that I could board my flight which was due to leave the next day, I was told that there was no longer any space on that flight and that I would have to book a new flight, at an inflated price. The inflated price was £157 more than the original price of the flight I had booked.

Despite the airline not having confirmed my booking, I was sent a booking confirmation email which confirmed that my reservation had been made. That is why I was so shocked to be told at the later date that my flight had not been booked at all. As a result of their mistake I had to book a new flight and fly without my friend. On a 12 hour flight this was extremely upsetting.

I would like to be reimbursed the £157 that I had to spend, to get the flights which I had previously booked, but with Edreams had failed to confirm with the airline.

I look forward to a prompt response.

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8:15 am EDT
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eDreams flight change

I bought a ticket from New York to Los Angeles for 243 EUR. Flight is on 5th of July. Unknowingly I chose Newark EWR but I need JFK. I called edreams. They said I need to pay extra 280 EUR just to change EWR to JFK. It is not fair. The flight is in 3 months. (Sorry for saying this but anyway you the ticket will be sold until 5th of July). All I need is just to change the airport to JFK at 1:00 PM. So I don't understand how the price for changing airport can be that much amount of money? It looks like cheating people than "procedure". Let it be 20% of the ticket price. ok 30 % but not more expensive than ticket itself.

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12:01 am EDT
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eDreams payment less than what I was told online.

To whom it may concern.

Hello, my name is Zeehye Yoon and I booked 4 flight tickets through edreams in Feb; ($521.85 x 4ppl, +$13 for service charge, total $2100.4).
(My booking reference number is : [protected])

Unfortunately, due to the international affair, I had to cancel all the flights. So I called edreams on 6th March (that was around 7pm, 5th March, USA time), and the person on the phone said cancellation charge for edreams will be $50/person (total $200), and airline cancellation charge will be $58/person (total $232).

Therfore, I paid addtional $200 for cancellation with my credit card separately (which means, I paid total of $2300.4), and edreams said I'll be refunded total $1855.4 (He mentioned total amount will be $1855.4)
And I asked him to send me a confirmation email, but he said the phone call is being recorded and no need to worry, and if there is any problem (like this), I can call him back...

Unfortunately, after 5 weeks, what I got was only $378.60/person (total $1514.4, which was $344 less than expected amount).

So I called edreams (maybe thousand times) and finally they did call listening, and they said I agreed the refund amount of $421/person.
They didn't mentioned about the total amount of $1855.4 (which I 've written down while I was talking on the phone). What I remember is - as I written in on the paper that day, while the phone call, the refund amount will be $1855.4 total.

So I called back edreams, and the lady on the phone (17th April, UK time about 4:00a.m) did not listening to me at all, and she cut in to me while I speaking and repeated that I agreed to get refund $421 per person, and that was what recorded (and she was talking very rude).

I still remember that I should get refund total amount of $1855.4.
Please, please double check the phone call made on 6th March (that is such a big amount for me), annd reply me back.

edreams definately said the total refund amount will be $1855.4.
Please do not ignore this and make me understand.
In the mean time, you can share the recording.

Also, please explain me why the refund amount is only $378.60/person.
I am so tired of calling to edreams, I'm calling from an international countried, and they take 30 mins minimum for checking things, and they don't explain me well.

I will be waiting for your answer.
Regards,

Zeehye Yoon

All you can do is, check the recorded phone and refund my money back, simple.

Regards,

Zeehye Yoon

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3:00 pm EDT
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eDreams refund

my booking reference Number is [protected]. i have booked a flight two months ago and cancelled it within 5 months after talking with customer service. because of some technical problem in website different flight were booked. i was told to get complete refund within 4 Weeks except 15 Euro if i cancel my ticket directly.
till now i have not received the money back. i am very upset with the performance of the agency. i have booked several flights in past via this platform and now i am not going to use this anymore!

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Update by Kuldeep081
Apr 16, 2017 6:04 pm EDT

Dear sir, your agent confirmed me that if I will ask him to cancel my ticket then I will get my money back. I asked him for written confirmation but he told me that this info ( and his statement is recorded) so I can trust him.
I ask you to open the voice call from 11.02. And u will get this statement.

Update by Kuldeep081
Apr 16, 2017 3:26 pm EDT

this flight was cancelled within 10-15 Minutes of booking, after getting confirmation of refund from Customer care.

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Aryan Russ
Aryan Russ
, GB
Apr 16, 2017 5:08 pm EDT

Dear bhai Kuldeep081: "NEVER SAY NEVER".
You did not see the rules of the exact e-tciket, which the agent had to issue to you.
in order to commence a dispute you need to prove that the agent's site was out of service in the time you had commnced to use them .
You do not have such aproval (scan of the screen) or any other violation of the contract by the agent.
As a result, no facts, no arguments, no grounds to complaint against the agent.
Think again, dear bhai Kuldeep081.

K
Author of the review
K
Kuldeep081
, DE
Apr 16, 2017 6:07 pm EDT
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Replying to comment of Aryan Russ

Dear sir, your agent confirmed me that if I will ask him to cancel my ticket then I will get my money back. I asked him for written confirmation but he told me that this info ( and his statement is recorded) so I can trust him.
I ask you to open the voice call from 11.02. And you will get this statement.

Addition to this what you mean by refund ? Will i not get it ?

Aryan Russ
Aryan Russ
, GB
Apr 16, 2017 7:23 pm EDT
Replying to comment of Kuldeep081

Dear bhai Kuldeep081,
1) you misunderstood: I represent myself, not anybody else at this site / forum.
2) There is a US constitution in the US, which states that the defendant must not prove his guilt.
The defendant is the airlines' agent [eDreams]. The agent will not testify aganst thenselves in any legal dispute with you. The agent make voice records against all, not in your favour.
So you have zero chances to attach any voice convesation with a representative of the agent to your written claim against the agent. The similar rules are in India, by the way, dear bhai Kuldeep081.
It means that you need to find the legal solution [expl, violations of the contract by the agent] in the other written / readable way.
Anyway, you are entitle to fill a complaint against the agent; but before the complaint you are advised to calculate your legal argument in your favour, the legal grounds and the amount lastly only.
Good luck bhai Kuldeep081!

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7:16 am EDT
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eDreams cancelled flight without notice

Dear Sir/Madam,

About a month ago, I booked a long flight to come back home from a student exchange program, I booked it over 4 months before the date of the flight to make sure I find decent prices i could afford, booked the flight, and received the booking confirmation.
However, I just saw on my bank statement that edreams refunded me my ticket and when I looked online, I found out they had cancelled my booking, explaining that there were either a bank problem (which there wasn't in this case since my credit card had been debited) or a reservation problem. Since I checked several times that all my reservation information were correct, there can only be a problem on edream's side of the reservation.
Hence my booking was cancelled for a reason that was not linked to me, I was not warned about it by edreams, and now flight prices have risen to a point that I cannot afford to go back to my family after one year abroad! This is so frustrating and disappointing! Since it wasn't my fault this booking was cancelled and that there are still available seats on that same flight, I believe it would be only fair to be able to flight that flight at the price confirmed originally...
Date of booking confirmation: 22 mars 6DF4CV
edreams reference number: [protected]

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eDreams refund

My ref# [protected], edreams has the worst customer service, the supervisors keep contradicting themselves been waiting for my refund for 4 months now from january 3rd, i stay on the phone for 2 to 3 hours for refund of $522.08 they keep saying its been paid, call after 2 weeks, i call back after 2 weeks again call back after one week nothing. I think i have been robbed by edreams its so unfortunate... The mistreat and frustration i have got from edreams is dispeakable. Am hoping edreams corporate office you are reading this. I need my refund back or else am surely going to file a law suit... This is my hard earned money.

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eDreams boarding - pass service

I required a member of Edreams, after I booked my tickets to Italy, for a sudden death in the family, to provide me with the check in service on line for my flights.
Never revived the mail for my airlingus flight from dublin to rome, so I had to do it myself.;
On the way back we could only do the on line check in after the 7th of april, so when an operator called me I was in no possibility to do it, so I explained to him that since I never revived the first mail, I was going to do myself...
The operator told in that case I was not goig yo be charged but I did!
I would like to be refund for a service wich I paid for, but never revived ...
REF N.#[protected]
FLIGHT N.#2FFZR2 airlingus 05/04/17
FLIGHT N.#DTQTJA ryanair 11/04/17
Marco Centorame

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eDreams reimbursement of airfare

Sir,
I have booked a ticket from muscat to mumbai with air india yq97ut, through edreams, reference number [protected]. The booking was done on 19/12/2016 by 12:46 pm. I cancelled the ticket by calling your customer service number within a time period of 2 hours because it was mistakenly booked in business class. It was told by the service personnel that the amount will be reimbursed within 3 months and there will not be any cancellation charge because the cancellation was on the same day. Till date the amount is not credited into my account. Please do the needful asap.

Regards

Anitha deshpande

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eDreams flight booking

Dear Sir or Madam,

I made a booking last month to travel from Dublin to Barcelona (and return) and I had problems during the purchasing step.

First of all, after introducing all the credit card detials I could not press the "button" to make the purchase. After that (did not know how I finally worked) it take forever to do the payment (the page was uploading for more than half an hour) and when it was supposed to be done, I got an email saying my booking was not complete.

I tried to be in touch with costumer service. I sent an email a month ago and never got an answer. As I am flying this Sunday, could you check if everything is correct? These are my flight details:

Dublin Barcelona 16 April 18.45 Aer Lingus EI 564 Reference: 2U7EGF
Barcelona Dublin 21 April 12.40 Vueling VY 8720 Reference: MYRYGJ

On the other hand, today I have tried to make another purchase from edreams website and it happened exaclty the same. I never got a confirmation email despite I introduced my credit card details to submit the payment. Finally, I had to make the booking with another company.

Edreams is terrible, the webpage and the customer service. I am not going to used it again since it only gave me problems and nobody solved them. I expect to get an answer this time.

Best regards

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11:20 pm EDT
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eDreams unauthorised bank charges

edreams have taken £386.77 from my bank without my permission.

Reference [protected]
Email - [protected]@gmail.com

I had booked flights from UK to Bangkok Thailand then on to Perth Australia 6 weeks later. Edreams took the two flights payments but took an additional 386.77 pounds from my account. Have rung twice and have assured me it would be back in my bank within 72 hours. This is not the airline as the withdrawal for the additional money is under E dreams and not etihad so should not be an issue to pay this back immediately.

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eDreams cancellation of flight without notice

After booking with edreams to fly to New York from Glasgow via Gatwick with BA. We found out 2 days before we were due to fly that our outbound flight had been cancelled - this only because I went online to check flight times/check in details. I then contacted edreams to find out why this flight was not available online at my booking site on BA. For which they apologised and said they had cancelled flight at no point was any refund provided or contact made - our only option given was to fly on a different flight from Glasgow to Gatwick and now also sort out our own transfer from Gatwick to Heathrow to fly to New York. All of this cost us more money for transfers, more hassle and stress (this was my 30th birthday trip of a lifetime that I had been looking forward to for months) Not only this I spent over 3 hours on the phone between edreams and BA to even get to the bottom of this and find an alternative flight solution to get there.

I am extremely appalled and upset at this service and very much feel that I should be compensated for transfer costs, stress placed on myself last minute, calls trying to sort this out. It also added an additional 5 hours of travelling time on to our trip which was even more stressful going between 3 airports rather than 2!

It very much put a negative start on my birthday trip that I had saved for and had hoped would have went a lot smoother than it actually did. I would like someone to contact me by email on dawn.[protected]@yahoo.co.uk or by phone - [protected] to resolve this.

I hope you appreciate the complaint above and hope to hear from you soon.

My booking reference is as seen below

Your eDreams booking reference : [protected]

Following your recent request we are sorry that you have not received your email confirmation. We have resent  this to your email address.

You can also view your booking online by logging onto www.checkmytrip.com, you will need to add your booking reference YJ8GU4 along with your surname and you will then be able to view your flight details online.

Passenger details - Dawn Porte and Colleen Beggs

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eDreams cancelled our flight

We were planning our family vacation to Miami. I booked the flight. And after this we reserved a hotel. At the very last moment edreams cancelled our booking. They didn't explain what happened. They just told to reboot. But these days were already sold out. And as a result our plans were messed up. We lost hotel booking that was unrefundable. I want to get compensation for our loss

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Update by Alena Bahdanovich
Apr 13, 2017 5:21 pm EDT

Your excuse of sending me an email about flight cancellation is just ridiculous . You informed me at midnight. The flight was in the morning! And the hotel was already reserved. You must compensate me. Otherwise I'll file a suit.

Update by Alena Bahdanovich
Apr 10, 2017 1:17 pm EDT

Ok,
Booking Confirmation #[protected]

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eDreams cancelled flight

we booked in November Alicante to Gatwick
Gatwick to Genoa
Genoa to Gatwick
Gatwick to Alicante

2 nd April #
we got to the airport and were told our names were there we could not fly
when l booked the last flight came back pending after that we had a invoice with the flight on it 2.40 so we thought it was ok
SO we had to pay £570 for another flight the next day and a hotel!
of course we wanted to get home if you should have made it clear!
it was NOT BOOKED MRS MARINER
l NEVER fly with you again

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Update by flights
Apr 08, 2017 11:09 am EDT

no [protected]

Update by flights
Apr 04, 2017 11:57 am EDT

cancelled flight

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Opodo
Opodo
, ES
Apr 10, 2017 4:26 am EDT
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Hi John,

Thank you for the details.

We are now checking the case and will get back to you shortly.

Kind regards,
Ann

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eDreams flights in australia

Qantas flight QF601 on 24th March 2017 was cancelled last minute when i was already at gate so as a result i had to book a last minute flight at the airport for $440.
As this flight was booked through dreams they said i had to talk to you.
eDreams reference number for the transaction: [protected]

I would like a credit for the flight amount to be used for a future booking, as i book through dreams on a regular basis.
The details of the amounts charged to your card are shown below :
- Qantas Airways : AU$ 206.30
- Jetstar : AU$ 130.37
- eDreams : AU$ 22.20

Kind Regards

Aaron

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

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eDreams In-depth Review

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Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

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