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eDreams / opodo transaction charge

1 Glasgow, Scotland, Strathclyde, United Kingdom Review updated:
Contact information:
Phone: 0750 8630 106

I booked a flight with Easyjet April 2015 and paid by Debit card the "Grand Total" as displayed on their Invoice but when I checked my bank statement I discovered a further £16.40 had been deducted by Edreams (www.edreams.es) part of Easyjet for their Opodo Transaction Charge. These names Edreams and Opodo and this extra charge was not displayed to me when I made the booking. I have asked several times for Easyjet to e-mail me a copy of when/where this charge was displayed and they have not replied. They have e-mailed me an invoice for this amount. Invoice No. 16919289 (Booking No.14464502) from E-dreams dated 18th April 1015 I have always booked by Easyjet and this is the first and will be the only time they will deduct this from my Debit Card. Please advise. Thank you.
e-mail address rutstu@yahoo.com

Ba
May 9, 2015
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Comments

  • Op
      27th of May, 2015
    0 Votes

    Dear customer,

    Unfortunately, we were not able to find your reservation under the e-mail address provided.

    Our agent will contact you shortly and assist.

    Warm regards.

    Nicole
    eDreams - Customer Care team

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