eDreams / no refund and no valid explanation

United States

I booked a flight in April on Ryanair Athens/Crete through edreams (my mistake) booking reference [protected]. Ryanair informed me a few days later that the flight was no longer available and I informed edreams. Ryanair refunded me the price of the airline ticket but edreams kept my $95 "reservation fee". I had to rebook myself on Aegean airlines, which by the way cost $145, so what did I pay $95 for? Also, I had purchased insurance for this flight.

I have been trying to resolve this matter and have been either ignored or told that they are working on the issue . That was in June and there has been no further contact.

Oct 22, 2018

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