SUBMIT A COMPLAINT

[Resolved] eDreams / flights updating price

Barcelona, United States
Contact information:

Edreams does not operate fair. This is not first time when it happens. I purchased today 26.10.2017 a ticket from Bucharest to Nantes, the total price for the flight was shown 257 euro, and, in the last moment when you enter card details they update the price, sometimes this update occur in the moment when you press the pay button and you see the total price after you have paid. I was charged totally 290 euro.
Please investigate.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Oct 27, 2017

    Hi Daniel.

    Our apologies for the delay to respond. We are sorry to have read about your customer experience. Please provide us your booking reference and a short message via this link at the end of this message and we would be happy to look into your concerns.

    https://tinyurl.com/ka77d8u

    James – Customer Care

Da
Oct 26, 2017

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