SUBMIT A COMPLAINT

[Resolved] eDreams / flight reductions

Hello !

I put the promotion code "easterhild40" when I book plane ticket for Sydney (departure in Brisbane the 14th of April on retour the 17th of April).
When I pays this plane tickets I haven't have a reduction. Its normal ?
Can you please do the necessary quickly ?
I know that I have 15 days for remove internet purchases so ...

Sincerely,

Lucrezia TIRALONGO

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Mar 15, 2017

    Dear Lucrezia Tiralongo,

    Firstly of all, our sincere apologies for the delay in response.

    Regarding to your concern, we kindly ask you to check the private message we sent to you and reply to it with your booking details.

    One of our agents will check the case and assist you accordingly once we get such details.

    Thank you.

    Kind regards,
    Ann

Lu
Mar 10, 2017

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