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[Resolved] eDreams / flight

SPAIN, GB
Contact information:

booked ticket online got the conformation and everything but luckily i called the airline the ticket was cancelled as edream did not pay the airline. I was no made aware of this by edream. now i m fighting for the refund, the customer service number never goes through spent nearly 2 hours today on the phone waiting to get through to them.
NEVER USE EDREAMS

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Mar 15, 2017

    Dear xlkapil

    We apologize for the delay in response.

    Regarding to your refund request, we would like to ask you to check the private message that we sent to you and provide us your booking details.

    We will check the case for you once we get such details.

    Thank you for your cooperation.

    Kind regards,
    Ann

Xl
Mar 08, 2017

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