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eDreams / did not get any refund

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I purchased a ticket with edreams on june 15th 2016. Instead of being charged once for me my wife and my kids the amount of 450, 53 euros, EDREAMS charged me twice the amount of 450, 53 euros. I spend more than 10 hours waiting on the phone for a representative since june 15th to get my refund for the 2nd reservation their website did. There were obviously an error from their website. I did not book 2 reservations for me and my family for the same day and time. EDREAMS do not answer email. It is unacceptable. Today after 50 min of hold, I talk on the phone to a EDREAMS representative about the refund and he said they send 220 euros as a refund on august 19th. I did not receive any refund. EDREAMS are thief and stole 450, 53 euros from my family. EDREAMS are thieves and scam. Your company should be called ENIGHTMARE. this is the worst company ever

Fa
Aug 29, 2016
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  • Gr
      Aug 30, 2016

    Dear sir,
    My wife and I were at LAX 06-20-2016 flying to Copenhagen with Norwegian air, flight 7091/7092, . We were also with, our three grand kids, my daughter & her husband were on the same trip

    At lax my daughter was not allowed to fly due to a technicality with her passport not being in some 6 month requirement, even though her passport dates were still valid. There were no check or balances with their on line passport system website. It did not flag any problem, we had no prior knowledge of this 6 month req’mt either, we Just got lucky as ours were ok. Had it flagged the problem at least it would have given her time to take care of the situation as she had logged her passport information in 2 weeks ahead of the flight or they need to remind passenger with e mails stating this req’mt, just like they do with seat changes flight time etc
    This left us with a tremendous mess with extra luggage to lug around when we arrived at Copenhagen
    plus 3 grand kids to take care of. My wife is 71yrs and has cancer and I am 77 years with heart problems
    The staff at Norwegian air were awful and couldn't care less about the problem, very cold and indifferent at check in.
    This put a lot of stress on my daughter, as she had the trouble to get home, from Lax, & drive to San Diego at 4am the next day to pay for a new passport at the office down there.
    She had to pay for another expensive flight one way $800, 3 days later with British air so she could catch up too her family
    This is a nice scam for the airline taking advantage of an unfortunate person circumstances and very lucrative too, as it must happen a lot
    Norwegian air were very quick to sell her seat to a guy who was sitting with my grand kids instead of their mother
    My daughter arrived 3 days later in Copenhagen to join us very stressed and tired after all this trauma.
    The return journey with Norwegian was another hassle for her as it didn't show her seat assigned to her
    and that had probably been sold no doubt, and they had to back pedal as she turned up early for the flight
    I have always found other airlines willing to resolved problems and they want you back as a customer
    This was a first trip with Norwegian air for me and my wife and the second for my daughter & her family and it should have been an enjoyable trip.

    They totally abandoned my daughter and to put a mother of three young children through this, even for myself & my wife was not justified and disgusting plus the extra cost of it all.for her How could this relate to a security threat .
    GOOD EXAMPLE Hugh Grant an actor was on the Jimmy Kimmel Show a few days ago
    and he stated he had lost his passport and at the airport he said the TSA were very nice to him and let him continue without a passport
    My question is why couldn’t Norwegian air have taken the time and contacted the TSA and explained her situation, we were all there, seven people, ready to go and a technicality with one passport
    This certainly put a blight on the vacation as any normal person would feel

    MY DAUGHTER MICHELLE HOLLOWAY BOUGHT THE AIRLINE TICKETS FROM E DREAMS
    AND FROM WHAT I UNDERSTAND FROM TALKING TO YOUR COMPANY WHO REFERRED THE SITUATION AS A NO SHOW THERE SHOULD BE SOME REIMBURSEMENT FOR THE ONE LOST FLIGHT


    Regards Graham Harrity

    0 Votes
  • Ju
      Sep 28, 2016

    Is there an email address for them, I cannot find it! They charged me twice and I cannot get through to customer service! Help! Judy [protected]@comcast.net

    0 Votes

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