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[Resolved] eDreamsclaim for refund

Review updated:

Dear sir/madam

Hello
Due workforce strike in France our flight (Vueling-VY 6251) from Rome to Paris on 23 rd May was cancelled. I ordered 2 tickets from your website (Booking reference: [protected]) and I contacted to Vueling in order to get refund. I was told that your company is responsible for refund money. When will you refund money?

Bests Bolormaa

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Jun 24, 2018

    Hello Bolormaa,

    I can see that you've already contacted our department and an agent has already managed your case and has requested the refund from the airline.

    Best regards,
    Christos - Customer care.

Bo
Jun 01, 2018
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Comments

  •   Jun 02, 2018

    The text of the complaint does not show any fault or the connection with the services of edream operator:
    no booking number/ not eticket / no receipt / no boarding pass / no name

    I am not a staff meber of edreams operator.

    Sorry,
    manager for ICAO/IATA irregulation matters
    e-mail: aryan(at)vivaldi.net

    0 Votes

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