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4.3 8804 Reviews

eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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4:11 pm EST

eDreams wrong date on ticket

I'm a regular eDreams client, I travel frequently and often book tickets on eDreams, but now that's over.

I wanted to book a plane ticket for 19th February, returning on 22nd February with one stop each way, but somehow my ticket was booked for one month later, that is March. I'm quite sure I chose the correct dates because me and my wife were both checking the available flights and making the reservation together. Besides, the month of February appears automatically as first, so there's no way I'd choose March instead. I noticed on some forums that other clients also had trouble like this. I didn't notice the incorrect date on the e-ticket I printed because it's not mentioned in the body text anywhere - besides, it was already paid for by then.

I arrived at the airport to be unpleasantly surprised and left without a ticket with an hour and a half left before the flight. It always takes ages to get through to the call centre because there are probably not enough operators and their computer systems seem to be quite slow, so it took a long time to be able to speak to someone. After a long time checking the airlines policies the call had to be transferred to another department, which again took a very, very long time. They checked available seats and told me that it was possible to get a seat on today's flight for the first leg of the journey but that there was no connecting flight to the final destination, so that my booking couldn't be rearranged for today as I wanted it to be in the first place. I find that strange because at the airport they told me that seats were still available! I originally paid 307 EUR for my ticket and now had to pay another 320 EUR to make the change at the airport, because I was told at eDreams that the seats were unavailable?!? I had additional 320 EUR costs and I would like to be reimbursed for the ticket. The chosen date was not the one I selected and then it was not possible to make the change through the call centre which is supposed to help people. Not to mention the toll-free number never works!

I'm very disappointed with eDreams service and will not be using it again. I'll also do my best to spread the word of their (dis)service.

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Kate001
Zagreb, HR
Feb 11, 2022 4:18 pm EST
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I have the same situation, I checked several times while I was booking, wanted to buy 19-21 February, ended up buying 19-21 March. How is this even possible? I cancelled the flight immediately, but the note said refund might take up to 3 months!

A
A
Alain van strydonck
, BE
Oct 27, 2019 5:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We have the exact same situation, and it happened more than once. While we also are (were) regular customers, satisfied at times with their competitive and easy service, we have had on now for 3/4 different trips a change in the dates after having paid. Only realizing it at the time of printing the boarding pass. This cannot be a coincidence and should be condemned. Alain van strydonck for latest scam on a trip brussels barcelona that was supposed to return on 2/11 and suddenly was confirmed 30/11!The deal was very good, even was more suspicious when booking because looked too cheap...now I see why, and the hassle of complaining for a cheap flight is not going to be worth, but I am done with edream, a pitty as their tool is really user friendly and at first very convenient.

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3:55 am EST
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eDreams - impossible to unsubscribe from edreams mailings

I tried 3 times using the unsbscribe link without success. There is no "contact us" link anywhere on their website, only FAQ, none of which is relevant. If you go to Google all the links take you to the same useless page where you type your concern press the ? and it says sorry we can't answer that, please try again. Somebody please tell me how to unsubscribe form their annoying emails Thanks Geoff Taylor [protected]@gmail.com

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8:02 pm EST

eDreams ticket

eDreams is a fraudster organization, offering on its website a ticket from KBP to Syd as one ticket with a one price via BKK. I have made only one booking for this flight Ref. Nr. [protected] and eDreams has issued for every flight segment a different ticket. with two tickets I am not insured in case that any flight will be cancelled or delayed. I cann not check in my luggage direct to the final destination. edreams do not answering any complaint and does not provide a address of the spanish court. Customer Service Australia with local number is a fake, all calls going to India...Avoid this fraudsters as a plaque.

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8:19 am EST
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eDreams travel ticket

Efe Abella
I booked a ticket from brussels to trevise (italie) QUQ2XN leaving brussels on the 16/02/2017 and return the 19/02/2017 and did note notice that the return was dated for the 19/03/2017 I do not understand what went wrong as I did not change the pages when i selected the date. How is this possible I realized it when I wanted to book in
What can i do

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4:16 am EST
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eDreams charged me for a product they did not provide

They charged me for baggage on a Ryan Air flight, when I received flight confirmation from Ryan Air the baggage was not included.
I contacted edreams and they confirmed that they did not book the bag on the flight.
They advised me to book directly with Ryan Air and that they would refund me.
I booked the bag with Ryan Air and informed edreams, I have not heard from them since. They have not replied to my emails and they have not refunded the amount they charged for the baggage.
I have therefore paid twice for the baggage, the flight was booked on January 18th

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6:40 pm EST

eDreams double booked

i had booked a return flight to Melbourne on your reference number [protected] on my return flight back to coffs harbor I was informed at the ticket office that I had been that my flight had been double booked that being the case did you charge me twice on my air fares if so I need to get a full refund on the second booking my flight was booked through tiger air flight number N8EZHJ .

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10:20 am EST

eDreams cancellations flights

Dear Sirs,

I’m writing to you to make the complain. It’s the worse service I have ever had. I booked three flights for our employees on eDreams Italy website. Due to plans changes I had to cancel all of them. According to terms and conditions I had to cancel them in 9 hours. I tried to contact eDreams Italy all day. They couldn't verify my credit card details as they had error in their system. I sent them several e-mails requesting cancellations and refunds. They didn't reply. I called UK and US eDreams. They couldn't see my reservations. They redirected me to Italy. I was on the phone for three hours. Nobody picked up the phone. I sent several e-mails again. No reply. I contacted eDreams Italy the next day. I told about the situation. When I gave the agent one of my confirmation number he hung up.
Could you kindly check, cancel and refund my flights, please?
According to terms and conditions I requested cancellation in 9 hours.

Confirmation number: [protected], Passangers name: Anna Frazzer, Marta Fitzgerald
Confirmation number: [protected], Roma Dalton, Tina Mulcahy
Confirmation number: [protected], Fran Parker

If you wan't be able to help me I will contact Airline directly and I will introduce them whole situation.

I look forward to hearing from you.

Kind regards
Agnieszka Piasecka-Bester

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7:57 am EST
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eDreams baggage paid for, but ryanair told me I haven't

On 14/2/17 my family and I arrived at Gatwick airport for our Ryan Air flight to Dublin (0940 hours) booked through edreams (booking ID [protected]). We had our boarding passes printed and we went over to drop our suitcase off at the Ryan Air baggage drop off. When we got there the man told us that we hadn't paid for our baggage. I informed him that we had. He was adamant that we hadn't and kept trying to direct us to a self service machine to pay for our bag. This conversation lasted at least 10 minutes, and in the end I decided to go and pay for the bag, as it was my 2 year old daughters first ever holiday and flight and I didn't want anything to ruin it.
When we got to the machine, which was very difficult to use, we entered in our details. The machine told us that it was now too late to pay for an extra bag to go onto the plane as the time was now 0900 hours (which was the cut off time). It said to go to speak to an agent. We went back to the Ryan Air desk, waiting behind another family. When we got to the front of the line and explained the situation the man he told that we would not be able to take our bag with us. This was not good enough, as we had paid for the bag and it had all of our stuff in it (as you need when travelling anywhere with a 2 year old). I then got annoyed, and thought to show the Ryan Air employee our booking confirmation where it confirmed we HAD paid for 1 bag (of 15kg). The Ryan Air employee then conceded that we had indeed paid for our bag already, and that it was the fault of edreams who had not informed Ryan Air of what we had paid for. He told us that he himself had had "7 or 8 instances the same as this just this week." This was infuriating to hear, especially when he told us that Ryan Air would not be able to sort it out for us as it was edreams fault. He directed us to the flight centre customer services at Gatwick and said they would sort it out.
The flight centre then told us that we would need to speak directly to edreams - they did offer us another flight (Aer Lingus to Dublin) which would have cost over £300 one way. That would've taken up our entire budget for the holiday, so I declined, opting to speak to edreams to resolve the issue.
I called edreams on my mobile phone, a call lasting for a duration of over 1 hour and 5 minutes (on an 0871 phone number). This call proved to be futile as I was passed around from department to department, despite asking to speak to someone senior on a number of occasions (at least 10 times to various people). Eventually I was put into contact with somebody who told me "we might be able to reimberse you for the cost of the outbound flight if you fill out a complaint form". I explained that a return flight would be of absolutely no use to us as we were still in England. He seemed to be unsure of what to do and again told us to fill in the complaint form.
I then looked online to find hundreds of people experiencing similar problems with edreams. They seem to me to be a company who are not providing the services that customers are paying for, but then, unbelievably, a company who don't "have the authority" to organise a suitable solution to travelers who have been let down by their gross incompetence.
What I want from edreams is a full reimbersement for my financial loss for this. This includes:
£154.86 - cost of the return flights and baggage(!)
£165.00 - cost of my Airbnb apartment for 2 nights in Dublin
£60.00 - cost of taxi ride to Gatwick airport
£20.40 - cost of train ride from Gatwick airport
£26.60 - cost of buggy hire for our 2 days in Dublin
plus the cost of my 1 hour, 5 minutes and 56 second premium rate phone call to edreams.

That doesn't include the upset of my daughter, who is now likely to wait until we are reimbursed before we can even think about going on another holiday. Nor the upset of my girlfriend, who lost her 60 year old father to esophageal cancer last year, to whom this was a birthday/valentines gift.

I am fed up with big, rich companies taking no responsibility for their incompetence and leaving the general public unhappy and out of pocket.

I look forward to speaking to you about this soon, and I will be speaking to solicitors, national newspapers, and if possible, the managing directors of edreams in the meantime to resolve this in a way that leaves myself and my family happier.

Thanks very much,

Andrew Wilson

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8:47 am EST

eDreams refund not being made despite promise of refund and trip insurance

I bought a refundable ticket from you guys on January 25, 2017 and cancelled within the first 24 hours of purchasing my ticket. In addition, I bought trip insurance. I called 2 weeks ago to see the status of my refund and was told I should expect my money by the beginning of this past week. Wanting to give your company the benefit of the doubt, I waited to see if I would receive it by today. However, I have yet to see a dime of my money and when I tried to call customer service today, I was told the number was out of service.

If I am not given my full refund within the next 2 weeks, I will be consulting my lawyer.

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4:49 am EST

eDreams flight ticket ypntpp

i recently bought a ticket from e dream ; ticket number reservation YPNTPP.
it was added to this ticket 15 kg luggage and the charge of this service was 68 zolty.
unfortunately raynair did not allow me to register my luggage because according to them the 15 kg was not in their system. the conclusion was that edream did not pay for the luggage price that was given to them.
for me; this look like a fraud and a way of steeling from customer and putting customer in the umplaisant situation.May i please ask you to give me the 168 zolty which was paid to the airport for me to register my luggage again .
and one more thing if you are not sure to do the job as it should be please leave raynair sell it own ticket in order to avoid this kind of problem.

My email is ; [protected]@hotmail.co.uk

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9:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eDreams inability to confirm my booking to ho chi minh on 18th feb

Your request [[protected]-[protected]
Your request [[protected]-[protected]]
Your request [[protected]-[protected]
Your request [[protected]-[protected]]

Booking unconfirmed Jetstar: [protected]

Pending Reservation
eDreams reference number: [protected]
Your booking is pending to be confirmed by the airline.
Departure
From Singapore (SIN) to Ho Chi Minh City (SGN), with Jetstar Pending

On numerous occasion i tried to contact edreams by sending a message but you guys did not reply or get back to me.

i need a refund of my booking to Ho Chi Minh on 18th Feb

My name : N Ananthan M Marimuthu
e mail: n.[protected]@gmail.com

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11:26 am EST

eDreams lack of service

I am very disappointed with the service from eDreams. We were intending to travel to Aberdeen for a funeral but had to cancel the trip within and hour of making the booking.

I phoned eDraems and was told that I could only get a partial refund even though I was cancelling after such a short time. I reluctantly accepted this but so far you have not had an email me confirming the cancellation or refund. I did get an email from Flybe and they told me that you were being fully refunded.

Your disappointed

Mike Evans

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Update by MikeApter
Feb 10, 2017 11:27 am EST

I am very disappointed with the service from eDreams. We were intending to travel to Aberdeen for a funeral but had to cancel the trip within and hour of making the booking.

I phoned eDraems and was told that I could only get a partial refund even though I was cancelling after such a short time. I reluctantly accepted this but so far you have not had an email me confirming the cancellation or refund. I did get an email from Flybe and they told me that you were being fully refunded.

Your disappointed

Mike Evans

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11:36 am EST

eDreams on flight to prague - luggage was paid for twice

Hello, I would like to receive a refund of 35 e which I had to pay on the desk with ryanair on the way to Prague 29.1.2017. I booked flights through edreams with one luggage of 15 kg which I paid 20 e for. On the day of my flight ryanair asked me to pay additional 35 e on the desk because the luggage I paid for wasnt in their system. This was obviously a mistake made by your company and thats why I am asking you to pay back the extra 35 e. This wasnt a pleasant experience for as I was on tight budged and this money was needed. I keep a receipt for additional charge and if you will need it I send it to you.
Thank you for your understanding and hope u solve this matter soon.
Regards Jitka Aleksander

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6:29 am EST

eDreams booking tickets online

Hello, on the 2nd of Feb I booked two tickets to Barcelona. Departing billund from 6am ...however after paying I received a booking confirmation departing billund at 6.45pm. I then spent the next 12 hours writing and calling without success- meaning no answer. finally got a telephone answer from a call centre in india somewhere? on a bad line and couldnt help. Still no answer via mail.
Anyway in the vain hope someone can rectify this glitch please contact me.
Attilio Dona
reference number [protected]

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1:21 am EST

eDreams cheating company

I had brought airplane ticket and paid for it .after that I got an email said my booking was cancelled. You know what! I try very hard to contact with eDream but It worst service no one answer about your refund took 2-3 days to answer and when eDream said that refund you money next day you will get refund !don't believe!they cheat pass 10 days I still don't get any refund just silence from eDream customer service.

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8:46 am EST

eDreams allowance of suitcase missing on my reservation

I book a fly to lyon from zagreb and it was clearly writing one suitcase allowed on return fly but after i pay there is no more any suitcase allowed, on my fly ticket it is written no suitcase allowed on both direction. And nobody pick up the phone, nobody to tell me what to do just have. Don't know if i did a mistake choosing edreams. Really don't understand

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7:26 am EST

eDreams flight booking

To whom this may concern,

I am contacting because I have made a reservation on January 9 2017 for Passenger Adela Peeva (booking reference: [protected]) from Sofia, Bulgaria to Ljubljana, Slovenia). I received the confirmation e-mail with this check-in code: ZRTVUY. However, once she arrived at the airport they told Mrs. Peeva that her flight had not been paid for, which I do not understand since I paid with our MasterCard and received the flight confirmation.

Mrs. Peeva had to pay her ticket at the airport when a reservation was already made.

Could you please contact me to resolve this issue.

Best regards,

Alix de Montblanc

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10:08 am EST

eDreams air ticket

Sir/madam,
I beg to state that I am from portugal reserve 1 ticket for four persons. But the strange thing is that we have already paid our ticket go and return price but going ticket is still pending but return ticket is done. The question is if the going ticket is not confirm how I will return and what can I do with return ticket. Are you kidding with us? And if is it not confirmed why you charge our money. I dont need to money back but I need my ticket at any cost. Please do quick response for me. We are very worry about this.
9our reservation no... P9dh3m
Lisbon to zurich
Zurich to lisbon
[protected]
[protected]@gmail.com

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2:27 am EST

eDreams emailings

You seem to take a delight in annoying your customers!
I have tried unsubscribing from your emailings twice without success. The unsubscribe page wording is misleading, asking which services do I have emailings to? Why you asking?
Stop annoying your customers, I see on the internet I'm not the only one annoyed with your unproffessionalism.
And what is this 'Select Category' below? Are you just trying to be awkward and annoy me even more? You can see the name of your company above, just in case you don't know already...
Thanks
Geoff

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11:26 am EST
Verified customer This complaint was posted by a verified customer. Learn more

eDreams missed information on a flight I booked, resulting in me having to pay from my own suitcase twice

Booking reference [protected]
I booked a flight to munich with aerlingus and a return from memmingen (to and from dublin). I included suitcase too and from, confirmed in my booking. I paid 226 euro.
When I checked in on line I noted that my case was not booked for the ryanair return and I was left with no option but to book and pay for a suitcase again at a cost of 24 euro. I checked my ryanair confirmation subsequently and it seems that although I booked and paid edreams for all of this, ryanair for some reason did not get the booking of the suitcase I paid to include. I am now down the cost of booking a suitcase on that flight and I seek a refund as soon as possible. I am abroad until 4th so please dont contact me by phone until after that date, If you want to talk to my mother, alison rothwell, please do, she is available on [protected]

Ross Borton

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.

eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.

Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.

Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

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eDreams contacts

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

Website

www.edreams.com

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