eDreams
reviews and complaints

I had contacted edreams via their website to book a family holiday flights to visit my estranged father in california. I made the purchase and received a confirmation email in which it stated I would receive confirmation of my eticket within 24 hours.
In my booking I had requested special assistance as my son is disabled, this is not an issue as the flights are with british airways, we have flown with them before with him and they were great.
I received an email from e dreams which stated at my earliest convenience to call them and state what assistance was needed and if using his wheelchair the dimensions.
I rang the numbers given on the email for both uk and spain and was told the first number for u. K. Was an emergency number and if not an emergency to call in office hours, the spanish number (As I am in spain) said to call in office hours.
This I did the next day (Monday)', where I was told the flights had increased by over £1000 - I was dumbfounded as I understood I had purchased them the day before. After 4 hours going round in circles between them iberia and british airways (Who were great), unless I paid more money to edreams I had no flights,!
Ba had confirmed the flights were there on hold waiting for edreams to pay for them, but e dreams said not and I had to pay more money or cancel the reservation
A family holiday within budget cancelled because of an incompetent company, with no abta protection for its customers and appears to run from an indian call centre.
20/08/2017 a edreams ref: [protected]
Looking for compensation for time, calls, and general upset

I booked a flight to go to Mexico on September 2nd via Aero Mexico to join my family on a vacation. I booked the flight via e-dreams on June 16th. In July, my flight departure time was changed from 14:35 to 6:00am. I cannot make that connection as I am travelling from another country to Miami and I would have to arrive the Friday and stay over to make a 6am Flight.

4 other members of my family were travelling on the exact same flight and got a full refund from e-dreams after cancelling their flight due to the change.

I contacted e-dreams and was told that it was impossible for them to give me a refund. I gave the rep the booking number for the rest of my family who had the same exact travel details and read the email from e-dreams confirming that they would be given a full refund. He confirms it was the same situation but said he could do nothing and that I should call Aero Mexico directly as they are the ones that are refusing.

I called Aero Mexico and was told that the seats were purchased in block by e-dreams and they cannot get me a refund since I am not the client, instead I must call e-dreams.

I called back e-dreams, sat waiting for someone to answer for 25 minutes, when they answered, I was told the system was down and that I should call back in 4 hours.

So far today, I called Spain, no help, they told me to call insurance company in UK, Insurance company in UK told me my insurance policy was no good as I am not in a valid country (per my policy wording) and the insurance they sold me doesn't cover me, I called Mexico, they told me to call e-dreams, I call e-dreams, they told me to call Aero Mexico and round and round we went.

I cannot understand, I bought a ticket from Miami to Mexico for a certain date and time. E-dreams billed my card for that trip, then changed the time of my flight and refuses to refund my money now that I am not able to make a connection to actual make the new flight time.

If this is not a fraud, I don't know what is. I wished I had Googled "e-dreams fraud" before making my booking. If I did I would have realized what a scam this is and never have used their service.

They can keep my $500.00 I am going to document my experience and write about it on every possible public forum to bring awareness to the fraudulent business practices of this company. If you are reading this, under no circumstance should you use their service ... they are absolutely horrible and steal from their customers by frustrating them and giving them the run around.

Last night I booked a flight for September 1st, from Milan Malpensa to Vienna (and Vienna-Milan).
When I received the booking confirmation, the ticket for departure turned out to be from Bergamo Orio to Bratislava!
I called maybe 8-10 times to ask for help, most people told me to call ryanair to cancel my flight, and ryanair told me that they DO NOT cancel flights.
So I called back to edreams for the 12th time maybe, they told me to write my complaint here.
This is ridiculous, I clearly chose a DIRECT FLIGHT from Milan Malpensa to Vienna! How did it become a Bergamo-Bratislava flight!?

These are some reasons not to book through them.
Firstly, there're many other agencies that much cheaper and their service works fine. Even if you book on airlines website it may be cheaper.
Second, not everything they promise is true. Free is not free, some illusion of doing something for a definite fee is just an illusion and nothing more. For example, if you want to change dates and you paid for it, don't think you will really change something.
Third, if you want to resolve your issue, be prepared to the fact that their customer service simply doesn't exist. You can write, you can call, they can call you back, but your problem will never be resolved.
So just stay away from them and choose different agencies.

TO – eDreams Customer Service Team

FW: [[protected]] Cancellation confirmation eDreams)

Further to a/m cancellation

On August 8th we payed EURO 1627.86 ( 7036.40 Shekels) – in spite that the sum of a/m invoices were EURO 1573.88
On August 13th we have been credited EURO 1535.25 (6531.73 Shekels)

We would mostly appreciated your rechecking and advise accordingly.

Kindest regards

Rachel
Secretary
A.B. LINK CONSULTING LTD
email : [protected]@cnairways.com

Due to illness my visit to India on 27/01/17 was cancelled on the 20/01/17. Emirates airline accepted the cancellation & made a full refund to Edreams on 6/03/17.
Since then I have had to make over 20 phone calls to Edreams for them to refund my monies. The call centre in India is inadequate to deal with this issue. I was given all promises, platitudes & calls placed on hold but no action. On 26/5/17 I was sent be Edreams a confirmation of £497.42 refund that was due. I sent in my bank details to Edreams on several occasions when requested to show that payment had not been made. Many times I was told that payment had been made and then again I would send in statements of my bank account to show otherwise. A payment of £132.04 was made and then you took back out of my bank account £7.50. Again I had to send in bank statements to show that the full amount had not been paid & fell far short of the refund. Finally after many more phone calls I was eventually put through to David at the UK office – he was taken aback at the hassle, inconvenience and distress I had been put through trying to recover the refund that was due. The refund of £325.02 was made on the 10/08/17. This leaves a shortfall of £50 plus £7.50 taken from my bank account. E.G £497.42 (letter confirming this 26/5/17), payment £132.04, charges of £7.50, payment of £325.02 0n 10/08/17 which leaves a balance of £57.00 outstanding.
I feel & know that this is a disgraceful way to treat customers 0f having to wait 6 months for a refund(which is still not fully paid) . The matter dragging on & on. Therefore compensation is due for all the anxiety, distress, frustration, hours & cost of phone calls, sending emails etc. to recover what is rightfully a refund due to me.
REF; No; [protected]

I wanted to cancel my flights from Israel to Spain and back from Spain to Israel on 5/9/17to 8/9/17/ (order no. [protected])
I am an officer in the Israeli army and I have difficulties to fly overseas.
Because my father died and due to the terror attack that happened this week in Barcelona that was on attempt to hurt Jews, I had to cancel my order (national and personal security)
the agent was lovely but they took my money and when I wanted to cancel my flight, they made me lots of problems.
When I asked to talk to the manager, they passed me between agents and I could not reach the manager.
I will not order anything from eDreams company, and I will recommend people to try another agencies.
That's a shame that no one will use the seats on the flights so the logical thing to do is to let someone else use these seats. The problem is that eDreams does not allow my to change the names of the passengers or to cancel my tickets.
I know that in regular cases maybe I would not get all of my money back, but because this is a special case, I want to cancel my flight and to get my money back. Otherwise the company will consider as a thief.

Hello
I am in NZ and need to cancel a flight with eDreams, I have spoken to the airline (Garuda) who say cancellation is no problem and will only cost me AUD$125.00 but I need to cancel the flight via eDreams. I have spent literally hours on eDreams site trying to find a way to email my cancellation request as THEIR 24 HOUR SERVICE AND TOLL FREE PHONE NUMBER DO NOT WORK AT ALL - THEY ARE INCORRECT NUMBERS. The standard phone number [protected] works - in terms of it does reach an answering service for eDreams but I can never get anything other than an outside office hours response.

Given the time difference it is difficult ringing the States, especially given all I get is an answering service. eDreams are basically making it very difficult, infect impossible for me to cancel my flight as you can go round and round their web site page trying to get a contact email and there is no information to be had anywhere - no email address is available - only phone numbers that are either incorrect or not manned.

For reference by flight ref is [protected] Sydney to Bali 4/11 return trip, QU26AX.

Please can somebody help by by contacting me via email and confirming this flight can be cancelled and refunding me - I have spent now about 3 hours trying to work through this and am now frustrated and annoyed. My email is [protected]@yahoo.com.au.

Thankyou
Al

Dear Sir/Mrs,
I was buying tickets from you for around 1650 euro and was charged 1992.80! This sum never showed up till the confirmation email! This is unethical and very disapointing. ..
I was told over the phone it is due to an agency fee, but it should be visible before clicking on "pay" buttom. At it deffinitevely wans't. Please note that the fee for card used for payement was only 14 euro.
My ref number is: [protected]
date of flight reservation: 29.07.17
desirable resolution: return of money, which were taken in addition without showing it even at the last moment of payement.
Thank you in advance for you reply

Hello my name is avraham mor I have order 5 tick's from Tell avid to Rome
the return flight time has moved and if I took it I have been late to the connection flight to teal avid . I need to buy extra 5 tickets to teal avid.
I wrote to Blair customer service and they return with the filling answer:

Dear customer,
Firstly, we would like to apologize for the inconvenience caused by the schedule change of the flight 0b1116 Roma-Otopeni on
30.03.2017. This change was caused by operational reasons. We would like to return the amount paid for the ticket with the
booking numbers N2LEKY, X3WJ8V and JEQTFB on the same card used to pay for the ticket.
Given that the ticket was purchased from a partner agency, we kindly ask you to contact them for the reimbursement.
Thank you for your understanding and cooperation.

so i excpet form you the get back my money for the blueAir ticket
[protected]@gmail.com
+[protected]
Avraham mor

Name:Seyithan Akbas
Booking number :KN2XOR
Email:[protected]@Gmail.com

My flight from Prague to London has been cancelled, I was originally meant to get on the flight on Tuesday the 15th of August at 19:50 with the airlines Travel service (flight number QS1098)

I have spoken to customer service early this morning regarding to transfer my flight to the earlier flight on Tuesday the 15th of August at 12:30

I've still haven't got a confirmation and really frustrated I won't be getting on the flight.

I've been stranded in Prague with no money or anywhere to stay and feel like the I've been betrayed by the company.

Please can you contact me as soon as possible

Kind regards

Seyithan Akbas

First of all let me say that your Website is the most unfriendly site I have come across. It is impossible to find a means of contacting you. The Help Centre link at the bottom of the page leads nowhere. Also, it is quite interesting and amazing that you do not list yourself in the Product/Subject of Complaint list of this Page, Submit a Complaint. I failed to find another page on your Website where I could tell you about my experience of booking through you, eDreams.

Second, I'd like to say that booking through you was the worst online experience I had. I never received any information from you regarding necessary details concerning the check in, until I was finally able to get through to one of your agents, the day evening before the flight. The "confirmation" I received from you subsequent to my booking contained data that only related to you. And that information itself was WRONG. The agent whom I finally managed to get a hold of by telephone could not locate the Reference number printed in your email.

For what it is worth, please be assured that I will do my best NOT to book through you again in the future and make sure that others in my entourage are aware of my experience.

A few days ago, I purchased two tickets from Beirut to Boston in the name of Jenny and Jeannette Merhej where the advertising price on your site was 1331 and 1308 US Dollars. You debited my credit cards with 1331 and 1308 Euros and added 20% more to the price of the tickets.
This is unethical, illegal and a rip off. I expect you to immediately refund my accounts with all the extra amounts debited which is almost $700 otherwise, a court case will be filed against your company and your online site.
The reservation codes or booking confirmation are : U6FTR9 and U55lGJ.
It seems that this is not the first time you do this to clients and the complaints are loaded on your site. This time, I will take a court action against you until all the extra money debited are refunded.
My name is Boukos Merhej and my e mail is: [protected]@hotmail.com.
Regards

I have a confirmation from eDreams reference number: [protected] on 14 June 2017 passenger name Yik Yoon Yap.

Booking references

Departure
From Darwin (DRW) to Penang (PEN), with Jetstar Asia YHJ65Q Confirmed

From Penang (PEN) to Kuala Lumpur (KUL), with Malaysia Airlines M6W42A Confirmed

From Kuala Lumpur (KUL) to Darwin (DRW), with Jetstar Asia OENTRZ Confirmed

Unfortunately when I got to the Penang International Airport at 1 August 2017 at 04.00hour to take my 06.30hour flight to Kuala Lumpur, the Malaysia Airlines counter could find my name. End up I have to buy one way ticket to Kuala Lumpur on my own cost RM177.00 booking reference V6MvM8 flight no. MH177.

Due to this flight, I have missed my very important appointment and cause me lots of problems.

I would like your company to refund my fare from Penang to Kuala Lumpur and also refund my one way ticket that I paid RM177.00.

This is my Australia contact number +[protected] email address [protected]@hotmail.com.

Yik Yoon Yap

With the email addressed to Customer Service eDreams dated June 27th I have asked to cancel the flights concerning the following reservations due to my serious health problems:
1- 27/6/17 LIS/CNF TAP RWK7PH
2- 22/7/17 CNF/LIS TAP RWJRUO
I've paid to eDreams the insurance with Europe Assistance for flight cancellation and, in order to be refunded, they are asking me the " confirmation of the travel cancellation issued by the service provider (eDreams)".
I've tried several time to contact Customer Service eDreams by phone (no possibility to speak with an operator) and by mail always receiving a computer answer assuring that the concerned office will answer as soon as possible. More than one month is passed by and I have never received an answer.
Kind regards,
Marco Monticelli

I try to cancel my flight cause my company cancelled my contract and i dont need to go in Finland on August 22.
I tried call E dreams service support but its a answering machine asking me to give my booking reference from the phone witch is impossible cause reference is letters! reference is PXYEYB and i cant put it from my phone devise .

please help

Good morning,

when i booked my flight WIMJPM I got confirmation from Edreams that the amount from China Southern Airline is 2830euro. But when the debit arrived to my bank account the amount was 3023euro. this is a net add-in of 193euro and without my awareness.

could you please help to check?

YATAO YANG
cell: [protected]
email: wendy.[protected]@st.com

Had several flights with them. Everything was okay until now. Booked a flight, they provide insufficient information, couldn't board for their fault. Calling them have gave no result. Edreams asks to call air company, air company asks to call edreams, because they sold me tickets. On hold for hours. Expensive rate to call them. Very disappointed and will never book again.

Please, don't book with them, spend extra dollars and book directly with air company.

I've suffered $2000 dollars loss for my tickets because of them. Oh, yes, they will refund taxes, which is roughly $100.

Terrible! Unfair service Edreams. Beware, multiple charges! I would not recommend anyone.
I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es which does not exist.
E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should increase the limits on the card to pay more money. After a few days edreams was written that there was a server crash, I was only refunded 275 EUR, the bank took 45 EUR as exchange costs. The reservation was canceled, the rest of the money was not refunded and even no, , sorry'' from Edreams. Only yesterday after telephone intervention, they kindly said that they would refund the rest of the money minus the exchange costs. With the fault of edreams I lost 90 EUR, server crash was not my fault.
They illegally took a double amount of 320 Eur and they lied writing yesterday that they had to cancel the reservation for lack of money. After 10 days they did not return unlawfully taken money.
There is no option to write a message on Edreams, only expensive international phone calls. Instead of explaining and refunding money, they send me unwanted advertisements.
I will seek legal opportunities, recover my money unlawfully seized.
How such a large international service can be so unfair!
Never again will I use dishonest Edreams.

Dear Sirs,
I cancelled a flight I had booked with you from Bergen to Oslo with Wideroe Airlines.
(5VA32E June 5 2017) Ref [protected].
I requested a refund of the taxes or whatever is allowed. I have already sent you an email on the 12 June 2017.
Surprisingly enough, I had no reaction from you.
I have used your services before and never had a complaint.
Kindly look into the matter and inform me accordingly
Thank you
Domniki Diamantidou