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4.3 8804 Reviews

eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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eDreams reviews & complaints 1852

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6:17 am EDT
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eDreams refund for cancelled flight

Dear Sirs,
I cancelled a flight I had booked with you from Bergen to Oslo with Wideroe Airlines.
(5VA32E June 5 2017) Ref [protected].
I requested a refund of the taxes or whatever is allowed. I have already sent you an email on the 12 June 2017.
Surprisingly enough, I had no reaction from you.
I have used your services before and never had a complaint.
Kindly look into the matter and inform me accordingly
Thank you
Domniki Diamantidou

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3:53 am EDT
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eDreams flight and customer service

Please note that I booked a flight and I can't make manage my booking from the site to change the flight dates unless it very easy issue then I called the customer service and they are very bad because they send me 3 times for 3 call center officers and they asked all the informations everytime then the last one gave me a new number to start a new call again to change the flight unless and this call takes 15 min

Please I recommend all the people don't use edreams because they are not professional and very bad custoomer service

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2:21 pm EDT
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eDreams flight booking not available at advertised price

I have booked various flights lately for my family, some through Cheapflights.co.uk. All have been fine except the last one I booked for my wife through eDreams. The price they advertised was not the price of the flight available. I clicked on the buy with eDreams and was not forwarded with the advertised price of £48 but it then changed to £61.93. I continued with the purchase as it was for an important appointment and it meant my wife could join me on the same flight I was already booked on (booked mine with another company via Cheapflights and paid the advertised price of £44).
Anyway I called eDreams afterwards to complain and they said they would look into it if I had a screenshot of the original price, which I did so I sent it to them.
Hearing nothing after returning from our short trip I contacted them and they said "Once the available flights corresponding to your search are displayed, the prices always include a discount of our service fees. This discount is only applied if our customers use the same payment method as the one stated below each available flight. Please note that the payment method which allows to enjoy the discount may vary according to airlines, destinations and dates."
They went on to speak about the method of payment but this is not the issue.
I tried again to make bookings and each time I clicked on the ticket price advertised I was forwarded to purchase the ticket at that price, it had nothing to do with the payment method used at this stage.
They clearly have been advertising a flight at a price and then not making it available at that price.
Other flights I have booked and ones when I tested bookings again have all gone through to proceed at the advertised price.

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10:15 am EDT
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eDreams airline tickets

Unfair service, I would not recommend anyone.
I bought tickets week ago WAW-BCN-WAW for 4 people, price was 540 EUR and 50 EUR discount for payment of visa debit card on Edreams.es.
E dreams took from my card 2 X 320 EUR (!) and I received messages saying that I should increase the limits on the card to pay more money. After a few days edreams was written that there was a server crash, I was only refunded 275 EUR, the bank took 45 EUR as exchange costs. The reservation was canceled, the rest of the money was not refunded and even no, , sorry'' from Edreams. Only yesterday after telephone intervention, they kindly said that they would refund the rest of the money minus the exchange costs. With the fault of edreams I lost 90 EUR, server crash was not my fault.
There is no option to write a message on Edreams, only expensive international phone calls. Instead of explaining and refunding money, they send me unwanted advertisements.
I will seek legal opportunities, recover my money unlawfully seized.
Never again will I use dishonest Edreams.

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7:23 am EDT
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eDreams I am complaining about a lack of response to our refund

We purchased a Norwegian Air ticket #T6CV9I for our daughter on May 28 and had to cancel it which we did within the required 24 hours. We purchased the ticket on my wife's credit card Master Card ending in#6231. We have confirmation from Norwegian Air that they credited an eDream credit card ending in #0968 for the full amount on June 1st.
I have called, I have sent emails, I have messaged on facebook and still no response to our refund. You have been holding our refund since June 1
You will need to respond to my daughters email at [protected]@mtholyoke.edu
We are highly motivated to take this issue to what ever source will resolve the issue.

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5:28 am EDT
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eDreams flights

Booked flights back in January 2017 When e dreams issued e ticket it was a different route to original booking.Called several time but nothing done no one is interested .Even spoke to supervisor Jim who promised to call back with resolution but has not bothered to call back.This company take your money then do what they want would never use again and would urge everyone to be cautious with them

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8:53 am EDT
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eDreams flight cancellation due to my health problem

My doctor gave me a note, that I sent as an attachment to edreams.com, certifying that I am unable to fly due to actual existing health problem.
I bought " flight cancellation insurance " for all my flights, through edreams.com.
Edreams.com replied back because my tickets are non-refundable, that the airlines companies refused to refund.
I sent to edreams.com a complain that your insurance companies for whom I bought my" flight cancellation insurances" is responsible for refund and not the airline companies.
It seems these flight cancellation insurances are a fraud.
Therefore I might consult my lawyer about selling me a fraud insurance
My flight booking references are : [protected] and [protected]

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8:44 am EDT
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eDreams airline ticket

I booked an airline ticket for my mother on 20/07 from Simpheropol to Malta departing 25/07.
I received confirmation no [protected] on 21/07 and money of ticket eur423.17 was taken from my credit card.
I received an email same day asking me info re special needs for my mama as I had requested a wheelchair for her under special needs . I phoned them as requested in the email and provided all info. They confirmed that they will deal with it and there should be no problem.
In the meantime eticket was not issued
On my account with edreams it was showing: Processing booking
Almost there! We are processing your booking.
Don't worry, you'll receive your confirmation within the day.

Today Sunday 23/07 I called the airline to check re special needs for my mama. I was informed to my surprise that the ticket had been cancelled by edreams.
i immediately called their call center in Barcelona. First I was informed that my tickets were cancelled bec there were no funds on the bank accont. After I checked with my bank who confirmed that there wer funds and payment was effected to edreams.
I called them again and now they said that booking was cancelled bec of the special needs.
They just cancelled the booking without even informing us, and status of account did not even show this. If I did not check mu mum would have gone to airport ( a five hour drive) in the state she is for nothing.
Now I just received an email where they state: We are pleased to inform you that your flight cancellation request has been received.
I never cancelled the flight. They just did it without our knowledge.
Now I hope they will refund the whole amount and will book again from other place

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7:14 am EDT
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eDreams booking cancellation

I am writing to complain about my treatment by your company and expect remedial action including compensation.

I booked a flight - reference number [protected]. The price quoted was £718.05. I received confirmation email noting "Your reservation is confirmed."

I should say at this point that I am travelling due to an emergency, my brother is very unwell and I am very upset already and that is why I booked a quick flight.

I am disabled and require assistance. I received an email from you to say that I should contact you regarding my wheelchair assistance - nowhere within the email was there reference to the possibility of losing my flight booking or that their was a time limit on my response.

I contacted your team today at 12 pm so well within 48 hours and certainly well within my travel date of 27 July.

I was then told that my flight booking was not being honoured. This was a great shock to me. The representative also said that this was my fault which made the shock even worse. An alternative was not forthcoming which would meet my requirements.

Needless to say this is terrible customer service as there was no notice of this in any of the documentation sent. I have managed to arrange alternative flight however this has cost significantly more £784.22.

I would like edreams to compensate me the difference and also to compensate me for the distress, inconvenience and also cost of telephone calls caused.

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8:18 am EDT
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eDreams change flight to other destination

My name is Aly Elsayed

I booked a Multi city trip through skyscanner on 26th June 2017, unfortunately I booked through out eDreams, ref. VSE8MU - VSE8NB - VSE8MW . The customer services was unhelpful and give me diffrent information . I was surprised that the tickets are unchangeable /nonrefundable and if I am going to make any changes to the booking they want to charge me more than I paid for the whole journey .

They are poor, unhelpful and not trusted .

I would like to change my flight from ( London to Istanbul via British airways to London to Crete, Greece ) but the want to charge me a fees for changes more than the new ticket fees for example the new tickets for 4 persons from London to crete via BA = 899 GBP, eDreams want to charge me 895GBP and if I would like to cancel my previous tickets I will get 100 GBP from total 680 GBP, Simply with eDreams I am trapped and the customer service was very poor and mostly rood

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Update by alythesailor
Jul 20, 2017 2:58 am EDT

Trapped with eDreams,

Booking ref. VSE8MU, I booked a Multi city flights and due to some reasons, I want to change the flight and I was shocked that tear flights are nonrefandable - non changeable- non every thing.

I can't refund or utilize or do any thing with them,

The customer service are worthless most of the time and they keep charge you while you call them on the hot line

Please help

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JT578
, GB
Aug 03, 2017 6:19 am EDT

Hello, we're in touch already on this case via our help centre - Jon, Skyscanner Support

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5:43 am EDT
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eDreams service - no call backs or information given

I was sent an email on 8th June 2017 by edreams to notify me that a flight I had booked with them had changed. I am flying from Auckland to Bali on 1st March 2018 with Qantas and Garuda Indonesia and have to stop over at Sydney on the way. My flight from Auckland to Sydney has been pushed forward an hour so instead of leaving at 07:35, i am due to leave at 08:35. This means I will be in Sydney for 1 hour and 10 minutes until my next flight to Bali.

I decided to call up all airlines (I am doing a lot of travelling from November to April) to confirm all of my flight times, baggage allowances and dietary requirements to make sure everything is in order. When I phoned Qantas and spoke to Roxanne, she advised me that I was unable, legally, to be in Sydney airport for less than 1 hour and 30 minutes therefore I will have to change my flight plan from Auckland to Bali. They told me that as the flight was booked through edreams, edreams would have to contact them directly to arrange this for me.

Nowhere in my email dated 8th June 2017 was it made clear that I would have to change my flights. I wasn't aware this was a problem until I called Qantas which is my first area of complaint. I then phoned edreams on 12th July 2017 and spoke to Deepak who tried to call edreams but was kept on hold for a while (granted, it took me 11 minutes to get through to them). Deepak told me that he would try and phone Qantas and give me a call back. Hours went by with no returned phone call so I phoned again. I then spoke to Lucia who tried again to contact Qantas (I think, I cannot recall if she did this for me or not) and told me the call back would be arranged for 24-48 hours, which had Deepak told me I would not have phoned back. That is the second area of my complaint as the contact number for edreams is 0800 and is costly for me to ring from my mobile (I have no other option to call from).

It is now 18th July, 3 working days after my call with Lucia, and I haven't had a call back. I have spent over £600 on these flights and your customer service hasn't told me a very important piece of information regarding Sydney's airport rules OR called me back when promised twice I would have been. This is the third area of my complaint.

I phone yet again today, another cost of mine, and spoke to Lucia again who tried to call Qantas and couldn't get through. She said she would call me back within 48 hours but I don't carry much faith in your company anymore.

To summarise I am complaining about the following:
- Edreams did not let me know of the issue at Sydney Airport so had I not phoned to check my flights with Qantas I would not have known this until I was at the airport myself
- I have had to call edreams three times, two of which I see as avoidable, at an expense to me costing me extra on top of my phone bill (I can confirm how much extra once my bill is available)
- I have been promised call backs twice which hasn't happened

Please may someone call me back to discuss my flights once you have options from Qantas. I am extremely unhappy that I have had to chase you and repeat myself so much. I wish to be reimbursed for my 2 phone calls for approximately the cost of £15.00, not to mention the stress I have experienced of trying to get this sorted.

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11:12 am EDT
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eDreams baggage refund

We have endeavoured to obtain reimbursement for Eur70 charged by Ryanair for two hold bags at Alicante Airport due to mistakes by eDreams. All documentation has been forwarded to eDreams but we have not received any confirmation that the debt will be paid.

This company evidently has no consideration whatsoever for "customer support" and should we not get satisfaction shortly we shall be taking legal action.

Jeffrey R Thomas

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9:02 am EDT
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eDreams lawyer´s office is contacting me to pay a non-existent invoice by edreams

I have received a letter from a Lawyer´s office in France (Sofrare, Abri Groupe), apparently on behalf of a company in Italy (Advancing Trade Spa) asking me to kindly pay an invoice they say I owe to eDreams (for EUR 14, 75). I have not hired eDreams for anything nor I have ever received an invoice from them, so I guess this is a scam with the hope that, being such a small amount, I will pay. Any previous experiences like this? I live in Belgium and I will contact the local authorities to let them know of this scam.

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4:15 am EDT
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eDreams no response to a transaction issue

booking has been made with a credit card that was not working.
I got the notification of it but I wished to cancel the

booking tried to be done on july 11th
and still today I request to have it cancelled and no one answered me.
only unprofessional automatic e-mail,
I just wish to cancel the transaction and re purchase with another card.

No one answered when I send 20 e-mails. this is totally unacceptable.
I tried to call but it is blocked as I am located in Thailand.

I need an urgent response.

Your eDreams booking reference : [protected]

Regrettably, we have been unable to complete your reservation as your payment card denied the transaction. In order to confirm your reservation, please contact your bank to authorise the payment.

As soon as the payment is authorised by your bank, please contact us so we can proceed with the transaction.
eDreams cannot always guarantee the airline flight options, as availability on flights are subject to change. Please be advised that in the event that airline tickets are not issued for your reservation, the airline has the authority to cancel your flights.
Should you require any further assistance please contact our Service Centre on :

- United Kingdom: [protected] If you are abroad please call +34 [protected]. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00

Once again, thank you for contacting eDreams and we look forward to being of service to you again soon.
Monika
Travellink Leisure Scandinavia
Travellink
Sweden +46 [protected] // Norway +47 [protected] // Denmark +45 [protected]
Opodo
Sweden +46 [protected] // Norway +47 [protected] // Denmark +45 [protected].
www.travellink.se, www.travellink.dk, www.travellink.no, www.travellink.fi, part of the Odigeo group,
www.opodo.de, www.opodo.at, www.opodo.co.uk, www.opodo.fr, www.opodo.it, www.opodo.es and www.vivacances.fr
Om du vill ha ytterligare information gällande din förfrågan, svara på det här e-postmeddelandet och låt referens[[protected]-[protected]] stå kvar i ämnesraden.

NOTIFICATION OF RECEIPT OF YOUR ORIGINAL MESSAGE

Dear customer,
Thank you for contacting us.

We have received your query with reference number [[protected]-[protected]] in good order.
It has been forwarded to our Customer Services department, who will reply as soon as possible to provide you with a clear and precise answer.

In the meantime, if any inquiries arise regarding your eDreams booking, please visit our website and click on the "help" link. Here you will find all the answers to the most frequently asked questions (FAQ).
Yours sincerely
eDreams Customer Service.
© 1999 - 03/03/2014 eDreams. All rights reserved. General Terms and Conditions and cookies usage Vacaciones eDreams, S.L. Sociedad unipersonal. con CIF B-[protected]. Registered with Registro Mercantil de Barcelone, Tomo 31.908, Folio 69, Hoja B200.680, Inscripción 1. Travel Agency Licence GC88MD. Passeig Zona Franca, 191-205, 08038, Barcelona, Spain. IATA number: [protected]

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4:52 am EDT
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eDreams changed my flight dates

I tried to book flights for a family holiday to France, leaving in August and returning on the 2nd September.
When I got through to the payment page and inputted my details, I pressed confirm and the page took several minutes before a page came up stating 'error'. It appeared the page had timed out or lost connection as there was no confirmation of the booking.
The next day, I checked my email to find the booking had gone though, only for a return date of the 9th September! Both my husband and I had double checked the dates we had entered and they definitely said the 2nd.
I phoned eDreams who advised that the booking had been confirmed and that I would need to contact the low budget airline directly to make any changes to the dates. I did this they required a further £580 to change the dates. If I didn't change the dates within a 24 hour grace period, I would also be charged a further £40 per ticket for the changes, bringing the additional costs to £750! So in total, a family flight (two adults, three children) to France from the UK would cost £1250.
I have contacted eDreams again where I was directed to register my complaint and request for a refund in a rather dubious 'Customer Feedback' section, under 'other'. I'm assuming that as it is the weekend, I haven't heard back from them, but if I don't pay the extra to the airline, our family will miss out on their holiday completely because we can not afford to run to these costs.
I wish I had read the reviews for this company before booking with them as I can now see that many other people have shared similar difficulties with them.

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8:28 am EDT
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eDreams luggage paid/reflected on edreams invoice/ but not showing on ryanair system

Confirmed booking
eDreams reference number: [protected]
Departure
From Sofia (SOF) to Athens (ATH), with Ryanair IW1LVV Confirmed
My Invoice from eDreams shows I have paid and checked 2 bags, 15kg and 20kg for the price of EUR 47.00. When we were checking in with Ryanair, they said we have no baggage checked and we had to pay another EUR 110.00 for the 2 bags of 15kg and 20kg, which was a very bad surprise, just before the flight. I showed the invoice from eDreams, but they said they do not care, as they have not received payment for the luggage from eDreams.

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12:04 pm EDT
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eDreams Edreams scammed me

I booked a flight with e dreams and when they processed it they changed the departure time to an earlier flight oblivously because it was far cheaper and now wont respond.they proved it themselves as they sent me an email after the flight was booked saying finish ur booking with the correct times I wanted.they are scam artists and pocketed the difference.

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5:56 am EDT
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eDreams customer service

After trying to change my ticket with edreams I was told I would receive an email within 48 hours confirming of the cost to change, if there was one. I did not receive anything for 3 days so called back and was told I would definitely receive conformation in 24 hours and still 24 hours later I received nothing. I have sent 2 emails asking what was going to be done about this situation and again received nothing. I have now lost my ticket and have never experienced a company that lacks so much professionalism. I have lost $ and can not afford a full fare to return to Australia.

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1:13 am EDT
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eDreams online booking

I booked a flight to Cebu Philippines today for July 5 with return ticket July 5 as well at around 9 am Manila time. By 9:08 am I got an email stating my PENDING RESERVATION with eDreams reference number [protected].
I called my credit card company and they said that my card was charged at around 9:02 am for Php6700++ which I think equates to the EURO 121.17 you charged.
Come 10:22 am the same day I received another email stating the reservation was not completed because my credit card declined the transaction. But my Maybank Mastercard credit card claims otherwise as I called them again and they said that there were 2 attempts for the transaction at around 10 am which were both declined.
Now you do not have a reachable Customer Service hotline!
As per my bank, I need to request you as the Merchant to send them a cancellation letter in order to reverse the transaction.
THIS HAS TO BE REVERSED AT NO COST FROM MY END AT ALL AND IT SHOULD BE DONE ASAP. THIS IS SO INCONVENIENT TO ME AS YOUR CUSTOMER. A VERY BAD EXPERIENCE!
i NEED FEEDBACK WITHIN THE DAY!

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12:20 pm EDT
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eDreams cancellation/refund

This is clasical story with e dreams-the last time I was 41 minutes on the phone. Today I tried to call the no in italy and they were stil working and I couldn't reach them. I need to cancel/void the reservationnãºmero de referencia de edreams: [protected] I don't know why they have such a [censor] 0 customer support.
I need written proof that the tct has been refunded/voided.

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.

eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.

Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.

Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

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Contact eDreams customer service

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

Website

www.edreams.com

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