[Resolved] eDreams / cancelled flight refund

Airmalta, MT
Contact information:

Good evening,

I purchased an Airmalta ticket for my father last week from Malta to Catania through Edreams as I always do, but the flight got delayed and then it flew to Catania and could not land due to fog so it returned back to Malta.
I would like to be refunded please.

The customer name is Silvio Borg
The date was 24th March, return 26th March
Ticket number ET643 [protected]

Also he had a hotel booked and payed and a taxi, can he be refunded for this?

Thanks for your help
Looking forward for your reply
Alicia Caruana

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Sep 27, 2017

    Hi Alicia,

    Thank you for your message and apologies for the delayed response.

    If you still required assistance, can you please send us your reference number and query through this link:

    Thank you,

    Christos - Customer care.

Mar 27, 2017

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