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eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:27 am EST
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eDreams flight change

I booked a scheduled flight with Edreams with China Southern (CZECH 3035) departing CAN daily 22.05 for 29th March 2016. I received my booking conformation on 1st Feb monies for flight taken so we're fully paid for.
2 weeks later I receive email from them to say there had been a change to my flight details ! My outward flight had been moved forward by approx 8 hrs, which meant my partner and myself having to arrive at the airport at 11.55
. This was totally unexceptable to us as we are there on business for 2 working days only and our connecting flight from Shenzhen was not di
Ur to arrive at Guangzhou airport until after departure time I
Of changed flight time.
I contacted customer service helpline ! Which Is a premium rate line(.16 per minute) I eventually (1.hr15 minutes) got to speak to a member of customer service, who proceeded to tell me that this had nothing to do with Edreams and that the changes had been made by China Southern airlines and there was nothing he could do ! When I pointed out that this is a scheduled flight and it was still showing availability on there website (for an increased price) and also still showing on China Southern airlines website, he backed tracked, asking me to hold (AGAIN) whilst he spoke to the airline direct! After a further wait of 20 minutes he came back and said the airline was closed and I would need to call back again when the airline office was open! After much remonstrations from myself at having to to this as it was not a problem of my making, I was told the office I
Opening hours which on Saturday are 10am till 12 which means the airline offices are closed!
In the end because of our time restraints due to our pre booked flights we decided to rebook our flights direct with China Airlines.
I am lodging this complaint as a warning to anybody who is thinking of using Edreams, please take my advise and "DO NOT" as they are the worst company I have ever had the misfortune to encounter.
My Edreams booking ref no is [protected] I would be delighted to get a response back from them, and should I get one then I will certainly post there response.

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7:59 pm EST
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eDreams travel agency

I booked a flight through eDreams with Norwegian. I cancelled the flight within 24 hours with the airline. They refunded eDreams who say they will refund me except for $400 in fees. $100 per ticket for tickets I cancelled! Nowhere in the email confirmation do they state the amount of these eDreams fees or that they are non-refundable. NOWHERE! Besides this is an awful business policy, an awful way to do business. I am out $400 and have nothing to show for it. DO NOT USE THIS COMPANY. PLENTY OF OTHER TRAVEL COMPANIES DO NOT HAVE THIS HORRENDOUS RIP OFF POLICY!

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IrishPrinz
, US
Feb 29, 2016 11:32 am EST

Their Customers Services are DUMB, and Unprofessional. Can not even find solution to a simple change of flight issue, which is thier job. They want me to pay an amount almost the same cost as my ticket or cancel my flight and get a refund of $80.00 out of the $1, 027 that I paid. I even paid their premium service plan which is a scam as well and worthless when you have issues. I have to call directly to the Airline (United Airlines) to find solution to my flight and it just cost me $183 ONLY.
I WOULD NEVER EVER RECOMMEND eDreams TO ANYONE. THEY ARE A SCAM!

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8:41 pm EST
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eDreams Scammed

I found a ticket through eDreams which is was in the process of paying and received an email that said the ticket has not been confirmed and then received a second which said they're having trouble with the site and I have to make a new booking which I did. It failed again. I gave up and found the same ticket for much much cheaper elsewhere but noticed on my bank statement that eDreams charged me twice. For these two failures of theirs no doubt. Where in the world do you get to fail in your principle function and still get paid? I looked around the internet and found many similar stories proving that you're scam artists and not a legitimate business.

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10:29 am EST
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eDreams flight cancelled, booking fee retained and no flight refund yet

I booked a round trip for me my wife and child to go from Montreal to Acapulco on February 14th 2016 through edreams on November 28th 2015 (booking reference [protected]). Then quite by accident on Jan 28th, as I was asking edreams to mail me a detailed invoice for each of our three flights I was told that this could not be done but I should contact edreams as there had been a change in the flights. After over 3 hours on the phone with their call center in India, I was finally informed that, due to one flight being cancelled, our whole booking was cancelled, with no alternative offered by edreams. I was told that I would get a refund possibly within 30 days, but that edreams would still retain a booking fee of CAD 168.23 (on a booking of CAD 2, 353.17).

Despite numerous emails to edreams to ask them to waive this fee, I have not had any luck with them, as they keep on repeating that their booking fee is non refundable.

I think travellers should be warned that edreams has these clauses where they won't refund booking fees even when they are not able to deliver the flights they sold you.

I am a frequent traveler who uses many different online booking sites and this is the first time service has been so poor.

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2:56 pm EST
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eDreams flight changes

What a joke!
I am so frustrated ...endless pauses for being out on hold and then to be told what I thought I had booked and paid for was nothing like what I wanted... To every time I ring and have different answers to the same question ... They have now charged my card twice! And after quoting me £300.88 to change my dates ( after the first quote if £2000!) They change my card once the twice with another £100 with out me even knowing till I got my statement!
Seeing red that then they take 5 days and ask for another 48 hours to look into the matter

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3:11 pm EST

eDreams flight

I booked a flight from Boston to Lisbon via Dublin with eDreams on Dec 21st.
When I arrived at the airport, the flight had been cancelled by them!
I called the customer service and they could not tell me why they had cancelled my flight. But sold me another ticket.
The refund of the first ticket came short of 20$.
I called the customer service and they told me that this was the service fee.
None of their phone numbers work...
This was a nightmare experience! Do not use eDreams!

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5:42 am EST
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eDreams unethical fraudulent practice

I booked air tickets via edream website. Upon search it showed a total price £156.2 inclusive service charges. The service charges were added and shown as discount. After buying tickets the credit card deducted £ 259 incluse of service charges. Upon checked with the bank, they mentioned transaction splt in 3 parts. The transaction did not take me secure online buy page where it asking random digits of password!

Is this is the big scam involving edream travel agent, the ryan air and the credit card company?

Edreams neveer reply to emails nor contacted by emails. The phone charges are £1.02 per minute

Here onwards bit skeptical to buy online!
Beware of such site. Read some feed back from the customers.

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regalsoftec
, US
Feb 13, 2016 5:57 am EST

It is misleading and fraudulent way of fooling customers. While looking at breakdown price the service charges are added and deducted. Upon completing the payment details the service charges are added.

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9:51 pm EST
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eDreams Airfares

Completed a booking all the way to the submission of my bank details. Confirmed that the price was correct. Noted that the final price stated that I would be billed in my local currency. Double checked that I would be billed in my local currency... Checked my bank account to see that edreams had decided that my local currency was usd meaning I paid and additional $400 for my tickets. At no point did the billing system state that the local currency is usd. It did not show usd in front of the final price but it did state that I would be billed in my local currency. I believe it was fare to assume (Yes, assume) that my purchase was identified as originating from australia given that the transaction would have shown an internet protocol address of australia, that tracking cookies confirm australia and that my tickets were return tickets from australia! I rang the edreams call centre several times and they quite simply refused to assist me and quiet frankly were out right rude! I want the difference refunded back to me edreams! Contact me to arrange a refund! I do not wish to speak with the edreams help desk any further.

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6:26 am EST
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eDreams flights

was browsing edreams website early hours of this morning, found potential flights, completed details including debit card info. I didn't select 'purchase' as I wanted to ensure second passenger date of birth was correct. Too my surprise 5 mins later I received an email confirming flights and debiting my account. How can this be possible if I have not selected 'confirm or [protected]@? Surely this is an unauthorised transaction?

Secondly, the final price was £85.69 and I have a print screen, edreams debited my account with £143.08. There is a difference of £57.39 more than the final price.

I contacted edreams this morning and they confirmed the flights cannot be refunded. I have no choice but to go ahead but the over charge needs to be refunded.

I have again checked the prices on your website this morning and are still the same price £86.69.

i would be grateful if you can urgently look into this and hopefully it can be resolved

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6:03 am EST
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eDreams problems with cancellation/refund (75mvto)

I had my flight on December 19th and due to a visa problem I had to cancel my flight and request for refund.
The process to request refund was really long, I had to call edreams during 5 following days (during work time), spent around 1 hour each day.
When I finally got the refund done, they asked to wait few weeks to receive the money on my account.
On January 22nd I asked for the status on my refund via website. On January 23rd I received the email from Edreams saying "We would like to inform you that as we have checked your reservation details and noticed that you have already contacted our customer support team and they advised you that your refund has been already initiated from our side on 16 January 2016 and it will reflect in your account with in 7-10 working days so we request you to please wait till time or can contact with your bank regarding the same."

After 10 working days I didn't received the money on my account so again I asked for the status of my refund. On February 3rd I received the email from Edreams "We would like to inform you that the refund has been already done from an airline side in your account. We request please check with your bank. However, if you still did not recieve, we request you to send us your bank statement along with your entire credit card number so that we can investigate further".
I sent my bank statement and my card number by email on February 3rd.
Since February 5th I am calling Edreams to ask what is happening and each time I call they give a different position.
I still don't have the money on my account and I am really disappointed with the customer service that I am receiving these days. They didn't resolve my problem, they didn't say what is happening, they didn't provide new date to the money access my account.
I wouldn't recommend Edreams to my network and I need my refund on my account ASAP!
Every time I call them I am patient and calm but my patient is really getting to the end.
At the moment I am again with someone trying to understand what is happening.

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Update by Juliana Nogueira
Feb 20, 2016 2:19 am EST

No one contacted me, I already provided all the information needed! I am STILL waiting for my refund! Have been way more time than 12 weeks!
Never use EDREAMS!

Please, when I will receive my money? I loose my patience already with you!
I don't believe I will need to find a lawyer to solve this simple problem!

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10:52 am EST

eDreams flight bookings and customer service

I recently booked three flights through eDreams after using Skyscanner to locate suitable flights from Sydney to Melbourne, Melbourne to Christchurch and Queenstown to Sydney. I wasn’t given the option of adding baggage on to the Virgin Australia flight from Queenstown to Sydney but it stated that I could add discounted baggage by calling [protected] (edreams). After booking and paying for my flights, I called edreams to add on baggage, the long and short of it, after calling edreams 7 times, being kept on the line for 20 to 30 minutes each time, and calling Virgin Australia 3 times, I have still not been able to add discounted baggage onto my booking and have been advised that I will have to pay $130 NZ (£60) at the airport, when I check in. This is an outrageous amount to pay for baggage. I paid £98 for the flight and if you go directly onto the Virgin Australia website now, you can buy the flight with baggage for £95. If I had thought that I would not have been able to add discounted baggage onto my booking, as stated, I never would have booked through edreams.

Edreams Customer Service has been absolutely appalling, I have spoken with several different employees, none of whom seem to have a clue what they are doing or what has already been done by other employees. I have repeatedly been given incorrect and conflicting advice which has been hugely frustrating.

So, after numerous phone calls and several wasted hours, I'm no further forward. Nobody at edreams seems to be taking my complaint seriously or providing satisfactory advice. As previously stated when I made my booking, it clearly advised that baggage could be added by calling the number provided. This appears to be incorrect information and false advertising. I would not have booked this flight if I realised I would not be able to add baggage.

I would never use eDreams again, their service is awful and their handling of complaints is some of the worst I have experienced.

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4:56 am EST

eDreams flight baggage

Regarding bookings mlq8jzjlejz, dhyyyyit2r7b & tnf68gkqee3x. Edreams reference number: [protected], [protected] and [protected], 3 different bookings. When we downloaded return boarding passes baggage was not included even though it had been payed for. Called edreams (@ over £1 a minute) advised to pay for return luggage and edreams would reimburse. It was cheaper to pay online £31.44 which I did 3 days before flying back for 4 people. First of all how come 3 different bookings have this mistake. 1 I can accept, 2, very unlikely. But 3, no way. Secondly why should we have to pay again especially as edreams work closely with ryanair? Anyway I contacted edreams and they asked for a receipt which I didn't have so sent them proof of purchase from my bank. Edreams would not accept this and sent me another email asking for a receipt! I replied and again told them and would have to accept confirmation from my bank. Edreams accept they had not included luggage for return trip therefore why are they being so difficult. Bottom line is we payed for a product which never materialised. I have not heard from edreams since 05/01/2015. Come on edreams you owe me £125.37!

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12:58 pm EST
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eDreams flight booking

flight ref [protected]
booking has been made for Mr. william john harrison and mrs lina cornelia goedkoop., for unknown reasons the names of the passengers have been changed, doubling the surnames. We cannot make contact with you by phone as the waiting time is endless. I cannot find a email contact number either for edreams. I am almost 80 years old, very hard of hearing and unable to handle the stress of this. I will be refused on the flight because of the names disaster, you must have a way to help us instead of the phone.

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Ian Mortimer
, US
Jan 31, 2016 4:34 am EST

Regarding bookings MLQ8JZJLEJZ, DHYYYYIT2R7B & TNF68GKQEE3X. eDreams reference number: [protected], [protected] and [protected], 3 different bookings. When we downloaded return boarding passes baggage was not included even though it had been payed for. Called edreams (@ over £1 a minute) advised to pay for return luggage and edreams would reimburse. It was cheaper to pay online £31.44 which I did 3 days before flying back for 4 people. First of all how come 3 different bookings have this mistake. 1 I can accept, 2, very unlikely. But 3, no way. Secondly why should we have to pay again especially as edreams work closely with Ryanair? Anyway I contacted edreams and they asked for a receipt which I didn't have so sent them proof of purchase from my bank. edreams would not accept this and sent me another email asking for a receipt! I replied and again told them and would have to accept confirmation from my bank. edreams accept they had not included luggage for return trip therefore why are they being so difficult. Bottom line is we payed for a product which never materialised. I have not heard from edreams since 05/01/2015. Come on edreams you owe me £125.37!

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7:32 am EST

eDreams refund problem

This company is very much dreadful and I wont recommend anyone to have purchase from them .

On 5th Jan, I did a return booking from London Gatwick to Dublin for 8th Jan 2016. I did this booking through mobile application. In my first booking the payment was rejected then i paid again which gone through . I got different booking email from edreams and they charged me twice.

For duplication of booking, I contacted edreams over phone and customer care executive advise me to speak with airlines company as they will refund directly in my account.

On 6th Jan I contacted Rynair and they approved my refund and sent me an two email for inbound and outbound booking refund. In email it was written i will get refund in 6-7 working days.

So far I didnt receive any refund from E-dreams /Rynair. Yesterday I contacted to Rynair and they told me that they already have refunded money on 6th to Edreams as E-dreams is my travel agent. I tried to contact e-dremas over phone, FB, Twitter but they are not bother to reply me.

They are very poor on communication and I saw many such complaint from other users like my complaint on their facebook page and they dint reply to them as well.

I wish they should have a effective customer care department as it gives me impression edreams is just one man comapny.

For this booking E-dreams chargeed me twice

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ambar casals
, US
Feb 07, 2016 7:41 pm EST

The exact same thing happened to me! Except I´ve spent tons of money on calls to their ridiculous customer service for almost a month now to no avail. Lately the line is not even working. Did you manage to get your money back? Please let me think there´s hope

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1:15 pm EST

eDreams error when booking tickets

I booked 4 flight to Bali with Swiss Air via the eDreams website on 5th December 2015 at a total cost of £2597.99. eDreams refunded this money into my account on 7th December resulting in my booking being cancelled and my flights being lost. I therefore had to rebook the flights at an increased cost of almost £400. As a result of this my credit card company instructed their fraud department to investigate. As a result of this investigation by Natwest Bank, an eDreams representative advised that the refund into my account was due to an error caused by a technical or data issue. This error resulted in my paying an increased price for these flights. I have tried contacting eDreams for further advice and explanation but the customer service I experienced was appalling.

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7:14 am EST
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eDreams cancellation of air tickets

his is regarding the eDreams booking. I had booked a Turkish Airlines flight (3 Tickets) and got the confirmation of it. While booking ticket I have also purchased full insurance cover (Europ Assistance). After few days, I received an intimation that there has been change in the inbound flight journey schedule from Turkish airlines. Previous delay between connecting flights was 3 Hrs and now it has become 7 Hours. I had myself contacted edreams support several occasions but everytime edreams could not get through the Turkish airlines support numbers in order to get the other alternatives. I have been following this case since Jan 12, 2016. Today (22.01.2016) we could manage to speak to edreams and got the response as, Edreams will try to get the full refund from turkish airlines as there are no feasible options available at Turkish airlines, but the Insurance charges ( 93, 15 €) and booking charges (40 Euro)will not be refunded. Which is quite a shock to know especially when the change in journey has been forced on passengers and Since we are travelling with a family (a kid 6 Years old) it is absolutely not feasible for us to travel with the changed schedule. Then passengers will have to bear the penalty on behalf of airlines? I am seeking here full refund from edreams to which they are denying saying it is not under policy. Awaiting for a positive and quick response. Thanking you. Regards, Sachin Holikar

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sachinholikar
, US
Jan 25, 2016 5:05 am EST

Thanks Nicole for the reply. Not sure which email should I respond to as I have many emails from edreams till todays date. As for the insurance claim rules, one can start the cancellation of the insurance request within 14 days of booking. Likewise I had asked Edreams support center to initiate the cancellation on 22.01 (my booking confirmation was done on 11.01) ...but edreams said that they can not do it. Now it is against the policy. Please contact me on my personal email which you already have, and I shall provide as many details as you require.
Thanks.

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7:29 am EST

eDreams airline ticket bookings

Call the president of the company directly. James Otis Hare II started eDreams more than a decade ago. He has now left the US for Singapore, where he has a new company called CVCT (that stands for Cardio Vascular Clinical Trialists, and appears to be a marketing operation targeting elderly heart patients). We called his office and confirmed he has NO medical background at all. James Otis Hare II is instead a Jamaican Black American. He lists his previous experience as running a Ukrainian tech start-up called Asani Technologies (we really are not joking!). James Otis Hare II claims the company exists in Kiev, but the Kiev authorities told us there is no record of any Asani Technologies in existance. Contact James Otis Hare II in his office directly. James Otis Hare II CVCT private limited. #06-03/04 Gleneagles Hospital 6A Napier Road Singapore Call his assistants Catherine Lam Tel: +[protected] Or Carolyn Lam Tel: +[protected] or Tel: +[protected] You may also want to take your grievances to the Gleneagles Hospital Board and ask them why they allow a person with no medical background to run a marketing business from their hospital premises. Gleneagles is owned by Parkway Pantai and their board of directors is: Dato’ Mohammed Aslan bin Hashim Telephone: +[protected] Or Telephone: +[protected] Datuk Kharil Anua bin Abdullah Tel: + [protected] Dato’ Amir Firduas, Chief Operating Officer of Gleneagles Hospital Call the the Parkway Pantai central number at Tel: +[protected] You can also launch a government inquiry into James Otis Hare II’s activities by calling the Singapore Medical Council Disciplinary Committee. Call their complaints hotline at Tel: +[protected] Associate Professor Chew Suok Kai is the Deputy Registrar Tel: + [protected] Associate Professor Tan Ser Kiat is the President He is an orthopedic surgeon at Singapore General Hospital. You can call him through the hotline at: Tel: +[protected] Tel: +[protected] (Calling hints: +65 is the Singapore country code. + 60 3 is for Kuala Lumpur, Malaysia). To launch an investigation, you will need to cite the following information which is on file with the Accounting and Corporate Regulatory Authority (ACRA) of Singapore: Company name: CVCT Asia Pte. Ltd. Registration number: 201334385N Registration date: 23/12/2013 Company type: Limited Exempt Private Company Company address: 6 Napier Road #06-03 Gleneagles Medical Centre Singapore (258499) Owner/Chief Officer: James Otis Hare II US Passport number [protected] James Otis Hare II’s activities may also be in violation of Singapore immigration laws. You may wish to alert the Singapore Immigration and Checkpoints Authority by calling their hotline at Tel: +[protected] Cite the following information: James Otis Hare II US Passport number [protected] If you believe that what has happened to you constitutes a criminal act, you should contact the Singapore Police Force at Tel: +[protected] You will need to cite the following information: James Otis Hare II CVCT private limited. #06-03/04 Gleneagles Hospital 6A Napier Road Singapore Good luck. We hope you get your money back! The Travel-Safe Team J

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7:21 am EST
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eDreams not updating information correctly on the website

we booked a holiday to Amsterdam to leave on the 29th December and return on the 1st January. we booked this on the 25th December and the original holiday cost £140 PP, we done loads of adjustment, which included changing the airport, time of the flight going and coming back, and upgraded out hotel to a Kingsize room. we have had a flood at home so we went away for Christmas and return on the 28th December to print off out board passed to our horror to find out the E-dreams website did not update correct and we should of already been in Amsterdam, we then phone Edreams to see if they could help us, well the only thing they could do was hang up on us 3 time, and give us a phone bill of £150 (not very happy), once we got through to a man call Mario, he basically said it was out thought for not checking the details as the time, but I try to explain to him that problems we had with the flood at home and we went away for Christmas he was still unhelpful, so not only have I lost out but £500 I also have to pay a extra £150 for the phone call as well, we then phone Ryan air too see if they could help us and they told to do a complaint about E-dreams stay way from e-dream that all I can say about this company and they are so rude and unhelp

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eDreams tickets system error

I booked flights in Nov 2015 to fly in Feb 2016, I have now gone to get the travel documents in order and printed to realise it has booked me to fly back a month later. I have been on the phone numerous of time to E Dreams and Easy Jet each company blaming the other one. All I want is someone to help me correct this error. I have been hung up on at least 15 times its getting beyond a joke customer service is a joke people should avoid at all cost the money you save is not enough to warrant the agro and bad experience you get! I would avoid this company at all costs I cannot believe no-one in this company is willing to help! CONS THE LOT OF THEM

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eDreams baggage charged twice

I was checking in my bag at Cork Airport on the 6th January 2016 when I was told that I had not paid my return flight baggage and requested that I paid 40 euros which I did (I had already paid a return flight for bags there and back) My flight reference is LRB8YK eDreams (Ryanair) Receipt No 4697090 for the 40 euros (Flight no FR9852 depart Cork 14.45pm 6/01/16) and I would appreciate a refund on this...

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

Many customers appreciate the easy-to-use interface of the eDreams website, which allows them to quickly search and book flights, hotels, and other travel services. The website is also available in multiple languages, making it accessible to a global audience.

eDreams is known for offering some of the best prices on flights and other travel services. Customers appreciate the company's price comparison tool, which allows them to compare prices across multiple airlines and travel providers. Many customers have reported saving significant amounts of money by booking through eDreams.

Another major selling point of eDreams is its customer service. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or issues they may have. Customers have praised eDreams for its prompt and helpful customer service, which has helped to resolve any issues quickly and efficiently.

Overall, our reviews show that eDreams is a reliable and trustworthy travel agency that offers competitive prices and excellent customer service. Whether you're looking to book a flight, hotel, or vacation package, eDreams is a great choice for all your travel needs.

eDreams In-depth Review

Website Design and User Experience: The website design of eDreams is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search functions, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on eDreams is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The search results are displayed in a clear and organized manner, making it simple to compare and choose the best options.

Flight Options and Availability: eDreams offers a wide range of flight options, including both domestic and international routes. The website provides comprehensive search results, displaying various airlines and flight times. Users can easily filter and sort the results based on their preferences, ensuring they find the most suitable flights.

Pricing and Competitive Offers: eDreams offers competitive prices and frequently provides special offers and discounts. The website compares prices from different airlines and displays the best deals prominently. Users can also set price alerts to be notified of any price drops, helping them save money on their bookings.

Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

Additional Services and Features: In addition to flight bookings, eDreams offers various additional services and features. These include hotel bookings, car rentals, travel insurance, and airport transfers. Users can conveniently book all their travel needs in one place, saving time and effort.

Mobile App Experience: eDreams provides a mobile app that offers a seamless booking experience on the go. The app is well-designed and user-friendly, allowing users to easily search and book flights, manage their bookings, and access travel information from their mobile devices.

Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.

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Contact eDreams customer service

Phone numbers

1800 200 6296 +1 (844) 539-6719 More phone numbers

Website

www.edreams.com

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