[Resolved] eDreams / scam
Having just experienced awful services from eDreams I wish I had read this forum first. Reading through the posts of all the people complaining against them after being scammed by so called eDreames (or as someone said e-Nightmares) I simply cannot understand that they are still “lawfully” trading after scamming so many people for several years. How is it “allowed and possible” to scam people repeatedly for such a long period!? At least they could be honest and explain their policy before you make any purchase and not make demands after you press “purchase” button.
They advertise one price and just when you are about to pay for your ticket, as by magic, price suddenly changes, revealing hidden, higher, charges that were not mentioned before. After stupidly giving them passport number and the full details of my visa card nightmares have started.
Once you click on “purchase” your ticket, you expect at least to receive it by email, and not receive an email where eDreams demands from you to fax them copy of your passport, copy of both sides of your credit card (including side with your signature) in order to get your ticket. Why not birth certificate as well? If it is their policy they could at least explain before you purchase your ticket and not demand your identity details as your passport, signature, copy of both sides of your credit card, after you press purchase button.
The next thing you get an email from them telling you that there were problems during payment process.
We are currently checking a problem we have detected with your bank card during the payment process. As soon as we have verified that everything is correct we will send you a ticket as indicated in the section “Following steps.” If it is not possible to complete the payment with the credit card provided we will contact you by e-mail to inform you of how your ticket can be issued.
If we do not encounter any problems during the payment process, the ticket for this booking will be issued in the form of an electronic ticket (e-ticket). The confirmation of the e-ticket will be sent as a second e-mail to the e-mail address specified below. You will not be sent any paper documentation.
Second email that they send you is demand that you fax them copy of your passport, both sides of your credit card, your signature and it seems from peoples’ experience and the posts in the forum, no one guarantees that you will ever receive your money back if you do not accept to disclose all your personal details to someone you do not even know.
I was unfortunate to come across the company and would never purchase anything from them again. If you want to sleep well and not have nightmares “AVOID eDreams at any cost!!!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams Customer Care's Response, May 02, 2016
We appreciate your comments and observations and would kindly remind you that the relevant information on how our company works could be found published in a FAQ section of our official web site and in the terms and conditions you accept during the purchase.
As it was explained previously, the service fee would depend on several factors and one of them is the mentioned method of payment, which could be selected from the drop window before starting the search and the price in this case would be adjusted to the method of payment you would be using.
The adjusted to the selected method of payment and the detailed breakdown of prices is also shown after the customer selects the type of the card at the end of the booking process and before the customer confirms the purchase. Thus once confirmed, we understand all charges were accepted.
Nicole - eDreams
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