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[Resolved] eDreams Booking / no refund made

France, Paris
0% 1
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Hi! Made a bookin paid the ticket- money were recieved n taken from account but the edreams said there was no more ticket available that I paid for, said they will refund it's been 14 days it's not, keep on gettin emails in Spanish?!?! That it is in process or smth like that, my bookin ref is 4ff9tu, my email is -phibiya@gmail.com
If anyone is ready to cooperate lets make a lawsuit coz its time energy n money, that cost more then jujst the tickets!!!

Resolution statement

Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams Customer Care's Response, May 07, 2015
Dear Pitches,

We would like to thank you for your comments and for bringing this matter to our attention, as the knowledge that we gain from our customers is very valuable and helps us to improve our service on daily basis.

We were happy to hear that the issue has been solved favourably.

Please do not hesitate to contact us in case of doubts or if any further assistance is required.

Best wishes,

eDreams - Customer Care team
Apr 27, 2015

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eDreams Logo eDreams
Customer Care Service
World Trade Center North 6th floor, Moll de Barcelona, S/N
Spain - 08039
+1 844 539 6719
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