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eDreams Complaints Summary

406 Resolved
1422 Unresolved
Our verdict: When using services from eDreams with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:39 pm EDT
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eDreams Fraudulent sale of cancellation insurance

This is regarding reservation 4C8QCS flight, June 17th 2015, with Brussels airlines from Paris CDG to Chicago ORD with a layover in Brussels.

I am extremely disappointed with the misleading information lack of transparency and injustice imposed on me with my past experience booking with Edreams.

I booked two identical tickets for me and my boyfriend and also purchased cancellation insurance for both of us, knowing in advance that we may need to change our flight dates due to new work commissions.

So when I did call edreams to change the flight for my boyfriend I was shocked to find out the flight i booked was NON REFUNDABLE, NON EXCHANGEABLE, no where at any moment of my booking was this important information shared with me. Why would I buy cancellation insurance on a flight which is anyway totally non flexible? Why was this information not transparent at the booking? Every airlines shares this information out of hope for good morality and good business.

I then attempted the process the file an insurance claim because the reason for the cancellation was because of a new job contract signed for my boyfriend ( a legitimate reason as stated on the AON website). I cancelled the booking directly at the Brussels airlines counter at the airport and the would NOT issue me a document of this cancellation, which I would need for my insurance claim.

I then called edreams to try to acquire a document showing I had cancelled my flight and they had no record that this flight had been cancelled as there was no communication between Brussels Airlines and Edreams.

The next document I needed to provide was an invoice stating the amount of the tickets that I was requesting to be refunded b y the insurance. Same story neither Edreams nor Brussels Airlines were willing to provide me this paper work, pointing the finger at each other, rather than providing me any customer service.

The third document I would need to file a claim ( as I kept pushing forward for some evidences) was an e ticket or the terms and conditions of the fare for which I purchased. This official eticket was never issued to me, and the terms I have no copy of. I cannot login to edreams and search for this information in my past purchases and trips like any other reputable website.

This is not the only time Ive had a bad experience. It's possibly the 3rd or 4th time and definitely my last. If the travel agency Edreams cannot manage its relationship with the insurance company nor the airlines through which they provide bookings, it is basically a worthless and dishonest service, and will not be worth the slightly lower airfares it provides. It has been a total nightmare.

If edreams could provide me with the documents I am requesting to file my insurance claim, it would somewhat makeup for the damage done here. But absolutely must change their misleading and badly made website which is intentionally made to give you as little service and info as possible

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Update by Lily8s
Sep 02, 2015 3:56 am EDT

Dear Nicole,

Thank you for your email and effort to explain some of my confusions and frustrations.

I understand that Edreams is a travel agency and they offer lower prices which is the only reason anyone would ever use it. However I do think it is their responsibility to give you a notice before buying if I ticket is refundable/ flexible/ or not at all. It is just a polite courtesy that many companies make the effort to do for the sake of good business. For these reasons I have no interest in doing business with a company I find so unfair and I know I am not the only one to agree with this.

I understand better now the purpose of the cancellation insurance which is basically useless unless a very rare occurence is imposed on you. In my case, I do believe there is a chance I can file a claim as we 'received a new job contract' which is an option on the insurance website. However, as I also mentioned in my first complaint is Edreams is not willing to help me acquire very basic papers for which I need to provide the insurance company. They cannot provide me with the paper stating I cancelled my flight and the invoice for the cancelled flight. It is two papers needed by the insurance company and I cannot get this anywhere else but from Edreams. I find it very disturbing that after all this, they are happy to take the money and be the intermediary between the airlines and the insurance company but as soon as the take your cash there is zero customer service unless there is an opportunity to make money again, by the way I am happy to pay for this if that is all it takes.

Please if you can inform me who to speak to in order to obtain:
Official paper of my cancelled flight with Brussels Airlines and Edreams
The invoice of the flights cost which was cancelled

See attached images for reference from the insurance website.

Any help would be much appreciated.

Best regards,

Lily

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5:43 am EDT
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eDreams your worst nightmare!

edreams.co.uk

Monday evening my son believed that he had booked a flight this Friday 21/8/15 with edreams after a google search for 'flights to Amsterdam'. He received an email quoting a total price of £201.23. The email said that his booking was 'pending' and could take 24 hours to confirm. It also stated that 'We wish to inform you that the airline has received your request for a reservation and, for technical reasons, your reservation cannot be confirmed right now'.

The website for edreams stated that confirmation should take 1 hour so he contacted me later that evening and asked me if he should be concerned. It's the first time he's ever booked anything like this online.

Tuesday morning and I checked how long confirmation had taken for myself recently with companies like onthebeach and it was 2 hours. Lunch time arrived and there was still no confirmation so at 12.54 I phoned edreams 0333 number. My son is a student at Southampton University nand is currently on a sponsored placement with an engineering company in Winchester so it's very difficult for him to make phone calls during the day which I did explain to edreams a number of times.

The first 'customer services' rep I spoke to told me that his card had been rejected and was most insistent that we speak to the bank to sort it out. I asked if I could use my card and he said if that was rejected the booking would be cancelled. After a numer of attempts to assure him that my card would not be rejected he put me through to the payments department. They told me that the card had not been rejected and it was just going through the process so we would get the confirmation later in the day.

Approximately 16.00 my son contacts me to tell that he's received an email from edreams telling him that the price has gone up by £39 ! He also tells me that edreams have taken the money (approx £201) out of his account before any ticket has been booked ! At 16.15 I phoned edreams to ask what the hell was going on although they wouldn't speak to me as I wasn't my son so he would have to send them an email authorising this.

My son sent the email and I then phoned back at 16.24 to be told that the email against the booking was not the one I was quoting. I pointed out that I had the emails they'd sent my son in front of me but she was most insistent that the email used for the booking began with maria which made abolutely no sense to any of us. Even though my son had sent them an email authoriising me to speak to them she said she couldn't as I wasn't able to confirm the card used for the booking.

I phoned my son to tell him that he would have to contact them and he phoned edreams. He was told that he wouldn't have to pay any more money and was given a contact number for easyjet to sort out the ticket. I couldn't understand why he was speaking to easyjet when we'd booked the ticket through edreams ? I'd advised him to cancel edreams and book direct with easyjet but edreams told him that it would cost him £20 to cancel which based upon the next section we now believe to be untrue.

He spent 1 hour waiting on the phone and when he eventually spoke to easyjet he was told they knew nothing about his booking and couldnt help him. He phoned edreams once again last night to be told that if he paid the extra £39, which on the last call he'd been told wouldn't happen, he could have his ticket and he'd get it in the next 24 hours.

And surprise surprise this morning he gets an email from edreams telling him the price has gone up by £45 ! Now we're not quite sure if that's 45 on top of the 39 or on top of the original quoted and agreed price. The £39 he had to agree to pay last night still hasn't been taken out of his account yet. I have already earlier this morning sent a complaint to edreams but that was before the latest price increase.

My son didn't want to cancel with edreams as he just wanted to get the ticket booked and move on. He's going to meet his friends and a music festival on Friday in Amsterdam, and also in the last few days of his placement with his company from his first year at University so you can imagine the stress he's going through with this. He's now trying to phone edreams and cancel which I'm sure they'll tell him will cost £20.

Update - my son has just spoken to them (11.25 19/8/15) to cancel and they said they would put him through to someone who could sort out his bank refund. For some unknown reason, and after waiting for quite a while, the phone has gone dead.

Personally, I do everything online and have to say that edreams offer an absolutely appalling service by anyone's standards, the worst I have ever experienced. How this crowd are still trading is totally beyond me.

Please be warned !

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Jim_C
, US
Aug 21, 2015 7:38 am EDT
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Nicole,

Sent you a message a day ago . Did you get it ?

As for your reply there wasn'y any problem with the payment, your payment people told me that. You took my sons money and the booking still wasn't confimed, you had him phoning easyjet waiting for 1 hour to be told they knew nothing about any booking ! Sounds crazy doesn't it ?

Out of courtesy could you confirm that you've received my message from this site and tell me what is happening with my sons refund.

Thanks,
Jim.

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Alin1
, US
Aug 19, 2015 1:00 pm EDT

Hi, I do have a similar situation with my tickets for 23rd of October 2015. My flight is operated by 2 different airlines. Total amount of money of 156£. I did checked my bank account and they retired only 111£ because my and the departure flight hasn't been confirmed. Today I called them and the price increased by more than 20£. I made several complaints but no one replied to me. I asked my money back and they told me that this is not possible. How can I get my 111£ back so I can book another flight? Can someone guide me where to make a costumer complaint(not on eDreams site)? Thank you very much.

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8:00 pm EDT

eDreams unauthorised debit from my account

My Visa debit card was debited the amount of $47:92 without authorisation. I at no time accessed anything from this company. I can only imagine the details were accessed through online bookings of accommodation and airflights in the United states. There was no record on my email of anything being ordered or purchased. I would like my money reimbursed and the company obviously has the details.
can you assist me in accomplishing this.
Denise Williams

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11:57 am EDT
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eDreams cancellation of booking and refund not given

I booked a flight on August the 7th 2015 from Toulouse to Vienna departing August 17th 2015.
I used my prepaid currency card to pay.
I recieced an email saying my reservation was pending. I then recieced an email stating the payment wasn't successful and I had to complete a bank transfers. It was a Saturday afternoon when I recieced this email and the bank was closed. Monday 10th August at 9:12am I transfered the money from the account of Hollie Andersen-Higginson (see attached proof of payment)
That afternoon I then emailed the proof of payment and did not receive a conformation.
I then emailed eDreams requesting a conformation to which they informed me by booking had been cancelled.
The telephone number they provided to sort out my issue wasn't valid and another number I found on their website did not answer.
I have sent multiple emails requesting a refund or at least a response. I have not received any correspondence from them since regarding this issue.
I am now out of pocket 132, 74€.
As I am travelling on a budget I need this to be sorted out urgently.

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5:24 am EDT

eDreams bad service and a scam

i booked 2 airline tickets on edreams and made a name mistake on the ticket
i called edreams many times they refused to make the change and told me to cancel the ticket and get a refund from the insurance, i cancelled my ticket and booked a new one.
i wrote the insurance and they refused to refund my money
i lost my money on the ticket, hundreds of euros, edreams customer service didn't care, i paid a higher price on the new ticke, t i will not reccommend any of my friend to use edreams.
yours
sigalit tuber booking number:YJQYFT YJQYF9
[protected]

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Rommica
, HK
May 03, 2017 8:58 am EDT
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To be honest, I wont use your online booking anymore...

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Rommica
, HK
May 03, 2017 5:00 am EDT
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I have a bad experience of edream booking flight as well, I request to change the flight and I'm willing to pay for differences costs. However, 5 days now, no call and email from service center. My reference number is [protected], hotline: [protected] (HK)

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Stuart EDreams
, US
Aug 10, 2015 4:10 am EDT

Dear customer,

Whilst we regret your unpleasant experience and sympathize your personal circumstances, we are able to inform you that unfortunately, in order to modify your ticket eDreams, as any other travel agency, must proceed according the fare rules & conditions imposed by the airline and applied to your ticket. Since the name change was not possible, you were invited to contact the insurance company in order to check if your personal circumstances could be considered as a subject of a refund. We are sorry if that was not the case.

We would recommend you to make your booking well in advance and to double check the data before pushing the purchase button.

One of our agents will contact you ASAP in order to provide you a detailed response to your query.

Kind regards.

Nicole - eDreams

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4:38 am EDT
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eDreams no ticket email

Hi,

I have booked a flight from BKK to JAX with edreams on 24 Jul 2015.
I received an email saying 'confirmed booking' and the ticket will be in the follow up email.
However, after two days, I never received the second email so I called them.

eDreams agent said my booking is NOT confirm because my credit card decline payment and I would have provide a payment method via phone (credit card accepted although I mentioned I only have one credit card which they just claimed declined their payment request)

I verified this with my credit card company and they said they hold one amount of this edreams.

So, now i'm in the middle, do I have to pay for an unconfirmed booking? since edreams refused to provide any written email that my booking is not confimed.
the only email I have from them is a confirmed booking with no ticket number, obviously, I cannot to the airport with just a booking number!

I suggest you to use other agencies.

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3:59 am EDT
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eDreams ticket name wrong spelling

We bought 2 flight tickets through eDreams. OR Thambo to Venice through Ethiad airlines. The name on one of the tickets are wrongly spelled. All info was given correctly through to the company but when we received proofe we realized they made a mistake with the name. We send through several emails and several complaints without any success. According to eDreams we need to buy a new ticket. They are not able to change the name. We've reqeusted to refund both the tickets or to replace the wrong ticket. There only respond is that it's our problem and need to spend an additional R8000 to buy a new ticket. This is daylight robbery and a holiday looking forward and saved for for months started as a nightmare due to eDreams trying to rob innocent people. We have all communication and emails available.

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Nisrin
, US
Nov 06, 2015 11:08 pm EST

I bought ticket 4 ticket for me and for my husband and for my daughters and I had mistake with spoiling I am very sad,

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Dee Michael
, US
Aug 20, 2015 12:02 pm EDT

Im currently going through the same issue. We spelt a name with a one letter spelling error, and even though the airlines agree to change, edreams wont, and continue to insist its the airlines fault. This company should be struck off

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‫סיגלית טובר‬‎
, US
Aug 09, 2015 5:14 am EDT

same thing happended to me i lost my money because of a simple name mistake on the ticket
i booked a new ticket and never recieved a refund

Sigalit

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8:51 pm EDT
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eDreams credit card not refunded

Hi I booked a flight though Sky scanner which the flights were Edreams on the 1st of July costing 907.16 euros. flying from Shannon to Vancouver. I phoned up customer service to cancel my booking and and the lady told me my card would be refunded in 24 hours.. last week i phoned them up and still no sign of my card been refunded. I have also emailed the company directly and still no response .. this service is a disgrace and wondering hw to get my money back! my email address is [protected]@gmail.com

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4:43 pm EDT
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eDreams flights

we booked flights with E Dreams in December for a holiday in July.
our return flight was confirmed along with flight number and we also submitted our passport numbers.we arrived at Venice airport for our flights back to the uk we were told that E Dreams had not paid for the tickets and that we could not fly. we were also told that BA had known other occasions when this had happened.
we rushed to another airline and bought tickets for 1157.96E.
I have looked through my records and the money went out of my account on the1st January so we paid for the flights got confirmation and E Dreams did not pay BA for the tickets.
I believe this to be fraud. as yet I haven't received an answer from edreams.
Please can you help?
Paul Corby

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4:36 am EDT
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eDreams booking mistake/changes/cancelation

Booked 2 flights from Exeter to Alicante and mistakenly put in July instead of August! Tried to just get them to change the month for me or cancel flight so I could re-book correctly and over an hour of being on the hold told of dreams charges of £20each flight" 15mins on hold then told the airline does not refund the taxes on each flight!... Asked for a manager and and having confirmed all this she then informed us it was a NON REFUNDABLE TICKET! F******! Fuming when I inform manager that lady before told us £20ea to cancel she suggests they will have to check call recordings and get back to me in 24hrs with outcome" and I stated I would require copy of recording if we are told differently about the advice given she then says" we can send a copy but this will cost you £10!...
I told her it is my right to have a copy of all evidence which is being used by them and if they deny there offer of cancellation for the said £20ea I will get my solicitor to contact them direct for a copy and proceed to court"... She said she understood and I told her Now you will check the recordings of this call earlier and phone me back within 24hrs to inform me of your findings" yes she replied ok thank you Nitika" please now transfer me direct to flybe customer services" that was 15mins ago and we have just called fly be direct on another land line and we are now talking with them direct"
I hung up on the dreams transfer call and now await there contact but my outrage is bubbling inside as they are monstrous rip off merchants with illicit underhand tactics to fleece you! DO NOT TOUCH WITH A BARGE POLE!
Tony Palmer

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8:13 am EDT
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eDreams airline

I took out cancellation insurance for a flight from bristol to bordeaux, which was without changes. I received a 20h 43minutes journey home, so called to ask for a refund. It seems that british airways is suddenly a low cost airline. Anything to cheat the customer, b nightmares! Disgusted with you. Will never use you again.

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1:40 pm EDT
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eDreams booking and refunding

I have been so angry and I would use puppy for the word I really want to use in my post.
As a consumer I have never been this puppy indignant. I have booked a round flight from Barcelona to Chengdu on this puppy agency website called "edreams". First I cannot pay on this puppy website even my credit card works everywhere else. And then I received a puppy email telling me the online payment is not successful and I should make a bank transfer to their account and provide the transfer document to them so they can process my booking. I made the puppy transfer to their puppy account and sent the transfer document to the email address they asked me to send on 28/May/2015. Nobody ever puppy replied. Several days later I called the service and I were told the price has increased to 1000 euros and whether I want to continue booking or refund. Obviously I wanted refund. The agent sent me email to fill my account information which I did. On 04/June/2015 I received email telling me they are processing my refund and I was told I would receive my puppy refund in 10 working days, by the way, this is the first time I ever receive an email reply from this puppy company. And now three weeks have past, still no money on my puppy account. Besides, it seems they never reply the email forcing you to call their puppy service costing 1.53 pound per minute. I have googled the puppy company and I am not the only victim. How this puppy company could run for years is beyond my imagination. Now I only want my puppy money back but it looks more realistic praying for world peace. This puppy company is puppy horrible!
Just post this complaint to warning people never use this puppy company ever again, trusting this puppy company is at least one of the most regretful decision I have ever made in my puppy life. edreams is enightmare! If I know where their puppy office is, I swear to Lucifer I would go to make a puppy mess!

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Opodo
, ES
Jul 07, 2015 6:00 am EDT
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Dear HenryHwang,

We are very sorry you have had that puppy experience :)

We would kindly remind you that you can find the relevant information on how our company works, the alternative channels for contacting us and our head office address published in read and accepted while booking eDreams term&conditions as in a FAQ section of our official web site.
Being a global company we run some random checks in order to ensure our customers a secure shopping on-line. Unfortunately, the system assigned a bank transfer as a unique form of payment for your booking request. As known, the fare changes constantly and we are unable to ensure the ticket cost would not change to the time funds are reflected on our account.
Please provide us your booking reference replying a private message we sent you, so that we can look into and advice on status of the recovery bank transfer.

Warm regards,

Nicole
eDreams - Customer Care team.

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9:52 am EDT

eDreams baggage

A friend and I recently purchased two return ticket from edreams.co.uk from Icheon (ICN) to Hong Kong (HKG) travelling on 28/09/15 – 14/10/15 and the other travelling on 08/10/15 – 14/10/15. Throughout the whole booking process it stated that there was 1 piece of baggage included for free each way in ticket fare, as shown below in screen shot. There was NO OPTION to purchase luggage and because the website had stated that baggage was included we decided to go ahead and book with edreams.co.uk.

When we eventually got ticket confirmation after purchasing, luggage was not shown so we therefore rang up customer services and spoke to a member of staff called Jasmeet (who would not give me his surname as that was all the information he could give me apparently) He was very unhelpful.
Jasmeet went on to tell me that there was no luggage included for the flight that we had booked. When I questioned him why it was stated on the website that there was 1 piece of baggage included for free each way in ticket fare, he insisted on saying it was not the case in a patronising manor as if I had conjured the whole thing up.
When I asked him why then does it state there is luggage when he was telling me there was no luggage he could not give me an explanation other than to insist that was what I had booked. By this point I was beyond frustrated and asked him what the procedures were for cancellation of these tickets, in which he replied by saying he is not trained to deal with cancellations but just bookings. This is a booking am I not right? I merely asked what the cancellation procedures were yet he was proving to be extremely unhelpful.
I then asked to speak to his manager as I was not getting anywhere with him. She eventually told me that there was no luggage booked for our flights and that only hand luggage was provided. She then told me that I would have to call the airline direct to book luggage and the price. I am extremely angry that edreams would deceive its customers in this way by not stating what luggage is provided.
As there was no option to buy luggage or information which directs you to how you are able to obtain luggage then you expect it to be included. Otherwise there should be some form of written text explaining this before you are about to book but there was nothing.
Had I not called to question the luggage allowance we would have arrived with at least a 20kg suitcase at Icheon (ICN) airport and incurred heavier costs for having to purchase luggage at the counter.
We are now being told to call up Hong Kong at our own expense to buy luggage at an additional cost. The additional expenses we will now incur include luggage costs ($500+ hkd), international call costs and exchange rate currency costs to add to the stress of this ordeal.
Had this been the case and had it been stated clearly that these were the extra costs involved of buying a ticket with edreams, then we would have booked direct with the airline itself. We would not have used edreams.co.uk. What we have paid now for no luggage is the same price as what we could have paid for 20kgs included if we booked directly with the airline itself!
I am seriously frustrated and angry with how we have been treated. This experience should have been reasonably straight forward but has actually turned into an ordeal. I think it is extremely foolish and irresponsible for edreams to deceive people like this and will not be using this website again. I will be telling any friends and family to do the same. This website is not to be trusted!

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Opodo
Opodo
, ES
Jun 03, 2015 4:22 am EDT
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Dear K.T2,

Thanks for your post and for bringing this matter to our attention.

We regret the inconveniences the booking process on-line might have blessed you. Being an on-line travel agency, we are fully aware that errors happen from time to time however, there is nothing to worry about. Please note that our help line staff does not deal with complaints. You can find a customer complaint form available on our official web site. We have a well-equipped team of agents ready to help you if you have any doubts or questions. Normally, it takes 5-7 days for a response after the complaint form is correctly submitted.

In order to assist you, we would kindly ask to respond a private message we have sent you indicating your booking reference, so that based on the information received, we can look into your case and advise accordantly.

Warm regards,

Nicole
eDreams - Customer Care team

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10:21 pm EDT
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eDreams lied and won't refund me

I read all the fine print before I bought a ticket to Santiago, Chile (a major purchase! It's a long way from NY), and now this company isn't honoring its own cancellation policy. Only after I tried to cancel did they inform me that the ticket was "non-refundable, " and told me I could cancel and get back about $40 of the $838 I paid. Here's what they said:

"Your eDreams booking reference number: [protected]
Thank you for your recent enquiry regarding the cancellation of your reservation.
The flight ticket you have purchased is a non-refundable ticket as per the terms and conditions displayed or advised at the time of booking . . . . You are entitled to claim a refund of your airport taxes to the value of GBP 25.66 (USD 40 as per today's conversion rate)."

This just isn't true! Nowhere did it say the flight was non-refundable when I bought it! This feels like such a scam--they're just tricking people into handing over their money, especially by selling a "premium service" to make it easier to cancel flights that then turn out to be "non-refundable."

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6:18 pm EDT
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eDreams money not refunded for cancelled flight

I had a flight from Paris to NY on [protected], I called to change date, was told pricing and called to make changes and was told I had to do this within 72 hours, it was not stated on original email with description of costs. I was told that a refund would be made within 7 days, it's the 10th of May. I have emails verifying this, and called cust service, was met with very rude cust srv rep who would not give me id number or let me speak to supervisor. I was told non-refundable, although, I have 4 emails telling me the opposite. I have stated each time, that I would like to have a credit for a ticket that could be used in August, but keep getting run around. I have filed claims, no one has gotten back. This is such terrible customer service, and not a way to run a company. I want someone to contact me asap.
Sincerley,
Julee Resendez

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Marc Chadbourne
, US
Jul 21, 2016 5:08 am EDT

We purchased 2 tickets London to US bound in May 2016 through eDreams. They charged our debit card as soon as the flights were booked for a flight due the end of June. They cancel the tickets and when we called to confirm to get boarding passes they say the flights were cancelled. Asked for refund they told us they will refund us in 3-4 business days. As for July 20th we did not have a refund despite numerous calls. We filed a claim through our credit card company because do not follow through on their commitments.

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italoslovenian
, US
Nov 02, 2012 10:54 am EDT

I have ordered travel package online from eDreams and I made a mistake. I called them the next day to change some details and the phone number was not available. I sent hem email in order not to lose time. The next day situation repeated and I understood that I have to warn people about this scam!

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Kamiran387486
, US
Dec 20, 2011 8:30 am EST

i've booked a flight via eDreams, given them my card details, even sent them a copy of my passport and a copy of my card and they just don't reply... i really have to know what's on with my booking, because in case something went wrong, i need to buy another ticket...sure not by means of eDreams.

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Chabky
, US
Dec 07, 2011 6:28 pm EST

They hide the airline from their results so that you don't know who offers what. Price displayed after original search is misleading.

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JANET DRUMMOND
, DE
Jul 04, 2011 12:25 pm EDT

TWICE GAVE CREDIT CARD DETAILS AND SESSION ENDED BEFORE I WAS GIVEN FLIGHT DETAILS. NO ACCESS THEIR CUSTOMER SERVICE BY PHONE OR E.MAIL

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ysirak
, GR
Mar 02, 2011 4:21 pm EST

The requirements of eDreams are entirely ILLEGAL. I was asked to send them by FAX a copy of my ID/ Passport and Credit card. The explanation was - for security reasons.
PLEASE DONT USE THE SERVICES OF eDreams, since YOU WILL BE CHEATED!

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robert1d78
london, GB
Feb 26, 2011 3:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

edreams ; Confirmed booking – pending of payment
- Reservation number 7AA6U6
Information on your booking
Status of your booking
Important !
We are...i have money in the a/c
what do i need to do now
i don't want to call your hotline 090 xxx...

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soppydog
shotton, GB
Jan 21, 2013 11:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

i ve been totally conned and the email addresses dont work. phone is busy and 150 per min.

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Kamiran387486
, US
Dec 20, 2011 9:00 am EST

yes, i have the same situation and i have already hired a lawyer

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Say-NO-to-eDREAMS
Birmingham, GB
Apr 19, 2011 8:30 pm EDT

Same here- they asked me for the same thing. I dropped the purchase & I read from the people in another eDreams complaints in this same website says that even so, they will charge you for booking fee?!

What the heck- we shall see & I will attach the screenshot here if they charge me!

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4:57 am EDT

eDreams opodo transaction charge

I booked a flight with Easyjet April 2015 and paid by Debit card the "Grand Total" as displayed on their Invoice but when I checked my bank statement I discovered a further £16.40 had been deducted by Edreams (www.edreams.es) part of Easyjet for their Opodo Transaction Charge. These names Edreams and Opodo and this extra charge was not displayed to me when I made the booking. I have asked several times for Easyjet to e-mail me a copy of when/where this charge was displayed and they have not replied. They have e-mailed me an invoice for this amount. Invoice No. [protected] (Booking No.[protected]) from E-dreams dated 18th April 1015 I have always booked by Easyjet and this is the first and will be the only time they will deduct this from my Debit Card. Please advise. Thank you.
e-mail address [protected]@yahoo.com

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Opodo
Opodo
, ES
May 27, 2015 10:08 am EDT
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Dear customer,

Unfortunately, we were not able to find your reservation under the e-mail address provided.

Our agent will contact you shortly and assist.

Warm regards.

Nicole
eDreams - Customer Care team

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4:10 pm EDT
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eDreams appalling customer service

booked holiday to New York for my sons 18th. Check bank account 2 weeks later to see £1, 600 deposited from the company. Call them to be told my flights had been cancelled as I didn't respond to an email. Explain I never received an email. Asked for the hotel to be cancelled as now no good to me & twice was put on hold for 30 minutes and ignored and still have not been able to speak to anyone to get this resolved.
Nobody I spoke to seemed bothered or apologised or attempted to rectify situation.
Emailed 3 days in a row and still no response.
Have now sent the same email over 100 times in last 2 days.
Will never use them again or recommend them.
Due to go at end of the month but until I get money back not able to book another holiday and not able to get any cheap flights now and so my lads birthday is ruined by this scam of a company!

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Update by Qwerty45
May 11, 2015 9:07 am EDT

I finally have it sorted & the staff I spoke to were very efficient this time but it really should never have got to that stage.

Thank you for you responses.

Update by Qwerty45
May 07, 2015 10:35 am EDT

Hi Liv,

Thank you for your reply
Firstly I had given all relevant details & I have the email confirmation.
Secondly " a good will gesture"? What of refunding the money that was mine for a cancellation made without my knowledge?
Thirdly I have now sent hundreds of emails to your company and am still awaiting a response from someone in the company regards the £800 you have taken for the hotel that I now can not use due to your companies incompetency.
How you are able to confirm this has been dealt with shows just how useless your company is & replying with a big standard reply does nothing to enhance your professionalism.
Please feel free to refund the money you owe me & defend yourselves further.

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sunny1997
, US
May 08, 2016 4:20 am EDT

We have sent an email and spoken with one of your customer service officers regarding airline booking made yesterday reference booking Z62BPY A2LRSI.We have attached other evidence required below but unable to attach email on here that we sent to customer service.Please e mail us so we can send this.

We need this dealt with some urgency and would appreciate you contact us as soon as possible regarding the mistake you appeared to have made.
Please contact sjt1997@hotmail.com

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9:34 am EDT
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eDreams awful service

I will never use edreams anymore and suggest everyone not to use it. Every time I tried to pay with my credit card, it "mentions a problem that will be verified" even though the card works perfectly well everywhere else. After a couple of days they get back to me claiming that the problem with the credit card has been solved, but now the price of the flight increased, and I need to transfer the difference to their bank account. I even did it, and as requested by them, I sent them a fax and email with the transaction details, however nobody of the employees bothered to check the email or the fax, so when I called back again to see what is going on, they told me that "oh yes, we now saw the payment but the price increased again". Horrible

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8:42 pm EDT

eDreams fraudulent company

eDreams appears to be a fraudulent online airline travel agency that will claim to offer a discounted airline ticket. However, when one tries to render payment with a credit card, the agency will contact you and claim that the credit card did not go through and will request a direct bank transfer!

Clearly, this is highly suspicious and the company should be either shut down immediately, or legal action should be taken against them before they continue to take advantage of customers and continue their fraudulent activities.

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eDreams insurance policy

What an aweful experience dealing with eDreams! I purchased insurance with this company for flight changes and cancellations. I had to change details of my flight and so I called. The first guy I spoke with told me I never bought insurance. The second guy i called told me it only covers changes through eDreams, so I still have to pay fees to the airline (the fees were the same price as the original ticket price).. each time I asked to speak to a supervisor, i was told that "he will tell you the same thing as I am".. like they are trained on this issue. it must happen often. i finally spoke to the floor supervisor at the call center. absolutely no help. why offer insurance if you have no control over flight changes? now eDreams will end up costing me more money than I'm able to afford thanks to their misleading 3rd party insurance policy that is completely useless. On top of this, in order to change the flight directly through the airline, I will still have to pay a $50 fee to eDreams for the change! eDreams insured nothing but a headache and a huge hit to my wallet! Thanks for nothing eDreams!

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eDreams Customer Reviews Overview

eDreams is a popular online travel agency that offers a wide range of travel services including flights, hotels, car rentals, and vacation packages. Our reviews show that eDreams is highly rated for its user-friendly website, competitive prices, and excellent customer service.

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eDreams In-depth Review

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Customer Service and Support: eDreams provides reliable customer service and support. They offer multiple channels for assistance, including phone, email, and live chat. The customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Trustworthiness and Security: eDreams is a trusted and secure platform for booking flights. The website uses industry-standard encryption to protect users' personal and payment information. Additionally, eDreams is a reputable company with a strong track record in the travel industry.

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Loyalty Program and Rewards: eDreams offers a loyalty program called "eDreams Prime" that provides exclusive benefits and rewards to its members. These include discounts on flights and hotels, priority customer service, and access to special promotions. The loyalty program is a great way for frequent travelers to save money and enjoy additional perks.

Overall Customer Satisfaction and Reviews: Overall, eDreams has received positive reviews from customers. Users appreciate the user-friendly website, competitive prices, and reliable customer service. The platform's wide range of flight options and additional services also contribute to high customer satisfaction.

How to file a complaint about eDreams?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

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