SUBMIT A COMPLAINT

[Resolved] eDreams / air ticket refund

United Arab Emirates

Dear EDreams, the airline have canceled the flight and my tickets got canceled, I have received from your customer service an email assuring that I will get my refund by 10 of October, I am following up with your customer service by emails since then with no reply, until
Now I didn't get my refund, many
Emails has been sent over and over with no response, and you are holding my money, I request you do the refund urgently
Reference number [protected]-[protected]
Regards
Zakhia saliba

eDreams

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • eDreams_en.'s Response, Oct 26, 2017

    Hi Zakhia,

    Thanks for the message.

    I can see that an agent is already looking into your case and will contact you privately.

    Best regards,
    Christos - Customer care.

Za
Oct 25, 2017

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