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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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6:58 am EST
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Edgars Fashion / Edcon fraud

A person, Hilda Scott, used my I'd number and cellphone number to open an account with you
After receiving sms's, I went and queried this
I was asked to provide an affidavit stating that this was not me
was asked to fill in a dispute form
Tableview store manager informed me that everything had been sorted
Nearly 3 years later ITC states I owe you thousands
Tableview branch is telling me they can't help me
I can't call customer service because I DONT HAVE AN ACCOUNT WITH YOU!

I am now unable to apply for credit for my new business
I want some kind of response from someone, I'm tired of being bounced around from one person to next because no one is able to help me
My business is now on pause, and if this is not resolved I will speak to my lawyers about loss of income

Mark Heigan

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8:17 pm EST
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Edgars Fashion / Edcon incorrect pricing edgars - westgate store account nr [protected]

I visited the Edgars Store Westgate Store on the 24/01/18 . There was a sale on 50 % off on clothing and shoes. I saw two pairs of shoes.Marked down and decided to take the 2 pairs of shoes. When I got to the till to pay I queried the 2 prices on the green pair of sneakers . The cashhere could not explain and call a mangager who just looked at me like she didn't wanna assist. The cashhere then called a gut from the shoe department, who also could not explain the two different prices . I explained if I look at the two price tags the original price was R499 then marked down to R399 heins the price tag new price. So I asked why wasn't the price mark down from the mark down price and he couldn't tell me.But advised the working on the original price which doesn't make sense if u look at the other pair which original price was R399 and make down to R100. If you work on the original price this pair should have been R199. Yet it was maked down too R100. Which also doest make sense. It's more than 50% maked down . Which tells me this also was originally marked down and they worked on the marked down price to get to R100.

I am really unhappy with the poor service and not once did anyone appoligies or try to find a solution .

Regards 

Dawie Theron 

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11:29 pm EST
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Edgars Fashion / Edcon puma boys sandals

Hi there, a month ago I bought my 2 year old son a pair of blue puma sandals.. The sandals is busy falling apart! All the straps are breaking! I paid +-R360 for it, but I'm very disappointed with the quality of the product.

I bought this sandal thinking because it's Puma and edgars is selling is, it will be quality... To my surprise and disappointment it was the opposite.

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1:44 am EST
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Edgars Fashion / Edcon cna online store: not delivering paid for products

I order stationary online 1st week of January 2018. The parcel arrived on 05/01//2018 but with 3 missing items. A nice velade white board and market and 2 flip files. Ref no.[protected] and [protected].
I notified CNA via their email that the items had not been received and I received reference no: [protected]/GO. The mail stated I would be contacted within 48 hours. No-one contacted me either in writing or verbally. I phoned the call centre on 07/01/2018 to enquire about my initial email. The operator said his hands were tied, but he would " escalate " the matter to the online team. Another 48 hours passed with no communication from CNA. Today I phoned again after sending another email and the operator once again stated that he doesn't know anything, the online team deals with these complaint, yet no-one from the so called online team has ever been in contact with me. It is becoming very frustrating that there is lack of communication and feedback. All I want to know is, where are my items, when can I expect them? I need them by 16/01/2018 and if CNA cannot deliver I would like a refund to purchase them else where.
I feel the service I have received has been disgusting. No communication, no knowledge of my order, no-one seems to know what's going on andn the only people who allegedly knows( the online team) has never once, since 05 January contacted me. I am tired of hearing how this matter is being escalated...I have just received a call from the complains department and still no-one knows what is happening with my items. The caller is still waiting to hear from the online team and could not answer a single question I asked. All I want is my items before 16/01/2018, whether they are couriered to me or whether an arrangement is made with a store for me to fetch them.

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6:14 am EST
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Edgars Fashion / Edcon service

Good Afternoon,

I was at the Pavilion store today between 13:00-13:45

I had the most frustrating expereince and I am a very unhappy customer.

1. Your items have missing price tags which is easily missed and only to bediscovered this at the till after standing in long queues especially when its lunch hour.

2. Cashiers are too busy chatting to each other to hear the customer's requests. I asked for my Thank you points to be used and discovered that after my purchases were processed that this was not done. I was asked by the cashier if he must redo the bill to include my points - again too distracted by his colleague and their conversation so what I had asked to be done clearly flew past him. Again, during lunch hour when time is limited to the CUSTOMER!

3. Further to the cashiers distraction he did not remove the security tag, so I was again held up at security due to the security alarms being set off - making me feel like a shop lifter.

This is not the first time I have experienced these issues at your stores. The floor staff are also scarce or too busy having a fat conversation with each other or screaming across the floor to each other in personal conversation.

Please do not call me to verify what I have stated and do not call me with an apology regarding my experience - this does not help.

Train your staff to be more customer orientated and remind them that the customer comes first not their personal chit chats.

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3:27 am EST

Edgars Fashion / Edcon unethical behavior

on the 28th of December 2017 my daughter bought a dress on sale at Edgars Cape Gate. Tillslip brocade [protected]: on the original sales tag was a red sticker with the new salesprice .
I will send you the photo of the tag and what my daughter paid.
When they scanned the item at the till it still showed on the system for a higher price and the cashier wrote the higher price on the tag in pen and said that was the price. That is unacceptable she should have called her supervisor to correct the amount on the till as the price was still not updated on the system. This is not the first time either that they chose to ignore the celesta's but when its someone they know they will make sure its rectify even if you have to stand behind that person in the line for half an hour.thats called double standards

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7:17 am EST

Edgars Fashion / Edcon customer service

I was robbed of my purse on the 16th of December my ID as well as my cards was stolen i immediately blocked my cards.I was told by an Edgars employee at canal walk store i cannot make a payment as my card was blocked i need my ID to do so. My COMPLAINT IS if I don't have an ID yet how can I make a payment I'm sure there should be an alternative way to make payment. My question is am i going to be liable for the interest incurred by this very stupid rule. I was already traumatised by the whole incident now i still have to go through this with your company. I have been a loyal customer but after this ordeal i think i will not support this company again and I will ensure that my family and friends will do so too.

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11:30 am EST
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Edgars Fashion / Edcon mobile

Good day, my boyfriend bought a phone at CNA Eikestad Mall on the 26th of December 2017, the first day the phone was fine but next day when he charged the phone its getting extremely hot, CNA eikestad mall replaced the device on 29th December 2017, the new one is doing the same. We were advised that we cannot take another device or get a refund... he cannot work with this broken phone he's using it for work purposes and whats the use of replacing the device but its doing the same [censor]. The phone is still in its 7day OBF period.

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10:59 am EST

Edgars Fashion / Edcon tv appliance

Good day

This is Mosima I bought a tv at jet maart protea north the tv is broken i am having a problem getting it fixed as i am advice that I need to take it to the jet maart where I bought the tv I have asked for a refund as they refusing to fix the tv they advised that I need to return back the card I used when I did a purchase as it was my sister's card she is not around in Johannesburg to be available for the refund to be done on the card I wanted to found out if they can't offer a voucher .

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6:08 am EST
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Edgars Fashion / Edcon services

I went to one of your store at Tsakane Mall Jetmart, i bought clothes there and when i was paying the cashier told me that they charge for a plastic bag and i had to fold my clothes and walk out carrying them without a bag? know the rules and regulations, i know that we the people of south africa can only purchase a plastic bag if you buying food and not clothing.That store is cheating people of their hard earned money.Is this the way edcon is operating?This issue mustbe resolved urgently.My name is Pertunia Scotch email add:[protected]@gmail.com

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4:58 am EST
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Edgars Fashion / Edcon online order paid for but still not delivered after 3 weeks

Good day

I bought online at Edgars and paid for my order and it is now almost 3 weeks and I still haven't received my items.

I made various follow up attempts and still I haven't received anything.

The customer service's first response was they are sorry about the inconvenience and they have escalated the matter.

Their 2nd response after I followed up again was that they haven't received any feedback yet.

I followed up again earlier this week and after more than 48 hours only I received a response now saying they have to look into the query because it was suppose to have been delivered on 12 December.

So Edgars took my money and now you do not deliver on the products.

Customer service in resolving my query is extremely slow. I am not receiving feedback and updates regarding progress on resolving this matter.

I need my products urgently!
I do not have the money to go and buy again at a store.

Why is Edgars not taking proper care and urgency in delivering my products on time and after I query it there is sill no effort made to get the products to me urgently?

And what is Edgars going to do from your side to compensate me for the major inconvenience you are causing and the lack of service you are providing?

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9:39 am EST

Edgars Fashion / Edcon terrible service from jet odendaalsrus

I went into the store in odendaalsrus and spoke to a lady alleta who says she is the manager, i wanted to exchange a pair of pants that was to small and she just says to me she will not help me, i asked her if she is refusing to help me and she said yes i am refusing to help you, i feel that is blatend rasism as i am white and she immediately helped another black customer, i will report this to the neespapers as i have this all recorded, i will never use any of your shops again

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4:17 am EST

Edgars Fashion / Edcon service

I am not a customer but a forma staff memeber. I've work for Edcon 3 full weeks and I never get paid when I speak to managers they not helping me out but one send me to another one since October already. I can't believe how they use people and not pay them. I don't which of any of my friends or family to work for company that free labour desperate people.

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3:16 am EST
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Edgars Fashion / Edcon unable to cancel my airtime contract

I opened an account with jet and I received an sms on my [protected] which asked me if need airtime which i smsed yes. I did not have a problem with that until i realised that my line have been made a contract with EDCON without given an explanation.

It cancelled all the promotions i was enjoying with MTN and i cannot by airtime through bank as the line have been swapped. I went to JET worcester in high street and asked them if i can cancel the contract, but in vain.

I do not want any airtime from edcon, i need to remain on prepaid what must i do?

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2:11 am EST
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Edgars Fashion / Edcon no feedback on, reference [protected]/go - I have sent this email to customer relations and 48 hrs is over

Good day,

I refer to the attached pictures and proof of my purchase at the Edgars Active Store in West street Durban. I am once again utterly disgusted at the management at the West street branch in resolving customer issues and would like my concerns to be addressed

Firstly, I had walked into the Edgars Active store in West street and was tempted to Purchase due to the items being on sale. There were no sales staff on the floor attending to any customers accept for the security guard who I was greeted by at the Takkie section at the back. He seemed to be helping the customers as well while the staff were behind the tills. My husband and I needed assistance with sizes and I had called for one of the sales staff to assist us with sizes. The staff member was obviously annoyed with me as she didn't even care to great or smile but simply said there are no sizes available.  We decided to change our minds on the Nikes and purchase the Puma takkies on special and took a Size 8- Blue in colour to the tills - (picture attached) On paying for the item the sales staff said she cannot give it to me for that price and will have to call her manager as the prices were mixed up. She had gone to the section where the Pumas were kept and got the same shoe in a different colour marked at the price I told her was on special, so clearly there was no mistake as they were the same items in different colours but obviously the system prices were not adjusted and hence the problem and me arguing about the price not being my problem. At the same time of me addressing the price issue with the staff member I stated to her that it isn't my problem as I obviously wanted to pay the lower priced marked on the item.

The manager of the store - Katrina (her picture attached) stepped in and said with attitude and no smile on her face  I quote' We never said it was your problem and we trying to help you! My problem was in the manner in which she addressed a customer problem. I was not addressing her when enquiring about the incorrect price but rather the staff member who called her to sort the problem, so if she had any people skills she would have firstly, politely greeted me and said sorry Mrs Pillay but there seems to have been a problem with the pricing and although it isn't your problem as a customer I am going to help you. Her interest in helping me or calming a very Irate customer was zero! I have attached a picture of her and take note of the expression on her face while dealing with my enquiry as she clearly had no smile on her face but rather seemed annoyed that I simply jus didn't wanna pay for the correct price. To be fair, why should I? Was it really my fault that the item was supposedly incorrectly priced?

Secondly, after she agreed to the price being R489.95 and cashing up the items I purchased, the sales assistant packed the products I purchased and my husband and I left the store. on reaching home, we took out the items (picture attached) of the takkie and realised that they had not removed the security tags from the takkies at all! What an inconvenience and might I add was this probably done to spite me or is this how  the items are checked when they leave the store because  the security guard  as helpful as he was with sales , was still at the back assisting customers when we left. Clearly the store probably has a high rate of losses because nothing is actually checked properly.

I called customer care and spoke to a Pauline Lumkile who assisted with the details of complaints department at Edcon and called complaints, who which I was greeted by Bulelwa Ndawana, reference [protected]/Go and she registered my complaint and indicated the store manager will call me to sort out how they will be removing the security tags etc and apologise for her attitude. I don't want to speak to her but rather her manager as she clearly has no peoples skills or management skills. I will not be shopping at Edgars active again and will  probably be settling my accounts and rather shopping online for better deals.

Thirdly, I would like to know How she as the Store manager intends solving the matter of the security tags attached to the items ? because I will not be fueling my car with R150 petrol to travel from Phoenix to town and back to remove these tags.

Anticipate a reply as soon as possible.

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11:08 am EST

Edgars Fashion / Edcon poor service at jet stores in witbank

I got to the store 10 minutes before closing time ( 17:50). I took what I came for and went to the queue. By the time I got to the till it was 18:30 only to be told by the teller that the system is offline and I cannot pay with my card, they accept cash only. What frustrates me the most is that I wasted more than 30 minutes waiting in the queue, is it hard for management to write a note stating that they only take cash? The teller insist that they did notify customers over the intercom that the system is offline since morning. I wasn't there in the morning so how am I supposed to know that the system is offline? I always listen to the radio or intercom when I'm inside your retail stores because I always get notifications on specials. I am really not expecting this from such a big company, maybe this is why the company had to sell some of their subsidiaries. No wonder middle to high income earners prefare other retailers and online shopping. I am really disappointed.

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6:29 am EST
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Edgars Fashion / Edcon unauthorized insurance added without consent

I got a call from Edgars about a week ago stating that I was to pay an amount of R459.09 immediately or be handed over to debt collectors. I have been paying R100 every month but missed September. I advised them that I will be closing the account in store before 1 December 2017.

I went to do this at Edgars in Centurion Mall yesterday, but to my surprise the amount was now all of a sudden R508.86. I enquired as to why the amount was more and was advised that I have added on funeral cover this week. I then asked for a printout of all the items on my account and I found that I now have the following extras which was added without my knowledge:

Travel Personal Accident
A Life Policy
Total Guard Maintenance
Accident Insurance
R5000 per parent for funeral cover (my mom passed away in April 2002 and my dad passed away in July 2010).

I work for an Insurance company and have all the policies I need with them.

I would like to see any contracts signed by me or voice clips advising that I wanted any of the above extras added onto my Edgars account.

Please can my Edgars account be stopped, I was told that if I cancelled it yesterday I will lose any monies I paid thus far for unnecessary items.

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3:20 am EST

Edgars Fashion / Edcon jet clothing

RE: FW: [protected]/GO OCC:[protected]

I am so appalled with the poor service from jet online. I logged a query on Monday and to date no feedback. I have to keep on calling the call centre to find out the status of my query. I am a very good customer and make purchases almost every month but after all the issues I have been experiencing with you guys recently this will definitely be my last purchase.
Its always when you guys offer and advertise a promotional discount then it becomes a problem and we don't receive the discount and now you act all confused. I saw a special advertised on the 27/11 for 50% on sale items and now that I didn't receive the discount you guys don't know off this promotion. So could I been so stupid to have imagined this promotion. Its ludicrous and my next review will be on hello peter and my purchases will all be exchanged. Don't need all this drama for purchases that are benefitting your business. and as for your customer care team they are so clueless and conveniently managers are never at work to take my call. disappointed that a large industry like you provide such crap service.

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4:46 am EST

Edgars Fashion / Edcon complaint against supervisor edcon factory-durban

Incident 29/11/2017-around 9:00am
Re : Complaint against supervisor "Pexie"
The incident took place at the Durban Edcon Factory in Prospecton.
My daughter Cassidy Bodhanya has been working there for the past three weeks as a casual worker. She will be studying next year, so she required the extra money and work experience.
She confirmed that today the supervisor Pexie (calling name) called her out of the line to lift up a heavy box. She advised him that she would need assistance to lift up the box up as it was too heavy for her to do so, on her own. His instruction was that it was her job and if she could not lift up the box by herself she should leave the job as it was a requirement.
For the past three weeks she used to complain about the treatment at the work place. People in supervision roles were very unprofessional.

I work for a very big company and service excellence as well as staff satisfaction, is a priority.
This sort of unprofessional behaviour for a supervisor is unacceptable. She also confirmed that the manager Bheki also behaves in an unprofessional manner.
I would appreciate it if someone could investigate this matter and maybe treatment of staff at Edcon would change. I would not wish this sort of work experience on anyone.

Thank you for your assistance.

Gloria Bodhanya (031.3652149)

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1:13 am EST
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Edgars Fashion / Edcon unethical behaviour

My mother provided my sister with a letter and a copy of her ID in order for her to utgently purchase some work items. This happens often as my mother resides in Pretoria and my sister in Cape Town. When my sister visited the store that always assists her nicely with this, she came across a cashier with a terrible attitude and no idea of customer service. My sister was told that this was not allowed and the cashier called the fraud department to confirm. This took place on Sunday. The lady at the fraud department, Mbali Loilane, had the audacity to tell my sister to purchase a ticket to Pretoria to get my mothers original ID number. I have never in my life heard such an unreasonable request. This incompetent fool then went and put a block on my mothers card without informing her. To me this is unacceptable and unethical. I would like to know exactly what the procedures are for buying on someone else's as this has obviously changed. Some of your staff allow this and others not. My mother also deserves an apology from the lady at the fraud department for the inconvenience she caused. You can contact me for further details or my mother, Karen on [protected].

I will inform her that she can expect a call.

My name is also Karen and my number is [protected]. This needs to be resolved today otherwise I will take it further.

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