Menu
Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
reviews & complaints

www.edgars.co.za
www.edgars.co.za

Learn how the rating is calculated

1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Edgars Fashion / Edcon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Edgars Fashion / Edcon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Edgars Fashion / Edcon reviews & complaints 646

Sort by:

Newest Edgars Fashion / Edcon reviews & complaints

ComplaintsBoard
A
6:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon edgars online poor service

I placed an order on the 7 September 2017. for a total of 3 items totally to R1330, available stock was selected as per stated availability, however upon delivery 2 items which were gifts fyi, was not included due to being out of stock. i also requested to be called before delivery was made.
there was no call nor email confirming any delivery date. there was no confirmation of purchase. 2 items not included needed to be refunded no communication from Edgars at all. upon calling them i was told we have logged a query and someone will call on the same day or the day after. still no call no email. i had to call again, i was told we have logged a query your ref number is [protected]/GO, someone will call. however there has no correspondence from anyone has yet. why is it that the cash is deducted immediately however the refund of undelivered goods is such a hassle to get back. why was i not told that there is no stock, why was i not called before delivery, why hasn't there been any correspondence to my numerous calls.

Read full review of Edgars Fashion / Edcon and 1 comment
Hide full review
1 comment
Add a comment
C
C
Collens selowa
Polokwane, Limpopo, ZA
Nov 25, 2020 8:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi I'm collens I am looking for Edgar's account I went to giyani masingita mall they said they are not opening so how can I get help I will leave my contact details

My number is [protected]
Collensgezman86@gmail.com

ComplaintsBoard
L
4:57 am EDT

Edgars Fashion / Edcon unethical behaviour to an account query raised

On the 14/09/2017 I contacted the accounts department [protected]) regarding charges that had been debited to my account without authorisation i.e. two club memberships, dental policy, funeral policy and an insurance policy. The contact was made with a creditor's agent by the name of Pamela Ngna. I requested from her proof of authorisation as I had not signed for the said benefits and also requested a statement of my account. She could not provide me with details on the methodology on the dispatch of statements. The said agent suggested I go into a store and resolve the said query; to which I retorted that surely a company of Edcon's size and stature should provide the necessary communication with their cliental base as there is a cost to time and travel to a store. Pamela Ngna referred to me as ignorant and I immediately confirmed that the said conversation was recorded. I have been a client of Edgars for almost thirty years and if this is the service one receives with a query; I find it utterly despicable and am considering closing my account. I request a refund for unauthorised charges and a statement to be sent to my email address i.e. [protected]@gmail.com

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
P
11:11 am EDT

Edgars Fashion / Edcon applying for a new account

I applied for an account and it was approved, I received an sms that it was approved and I should come collect my card. I went to the store 3 times. First the system was down and it I had to return at a later date. I went to the store a 2nd time and I was told that my account was blocked because it was incorrectly approved and they need my employment contract. I went back a 3rd time on 09 September 2017 with my contract. The lady at customer service assisted me and sent my contract through to head office and also phoned to explained the situation. Head office then told her that I had to apply for a new account as the initial one was blocked and also told her that they needed my August payslip for the application, but I did not have my August payslip when I initially applied and obviously I did not have it on my at that time. I was asked if I can get my August payslip and I went home got my payslip and then return to the store again. I provided them with my payslip and everything was send through to head office. The lady at customer services again phoned head office and I waited there for another hour and she spoke to 3 different people at head office before one told her that they cannot accept my employment contract because the duration of my contract ( number of months ) was written by hand and was not typed as the rest of the contract. So I basically just wasted 4 hours of my life on something they could have just said when the contract send through initially instead of asking for a payslip that would not have matter anyway. I would like thank the lady at customer service at Somerset Mall for her assistance and say that the people at head office are all incompetent idiots.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
B
8:17 am EDT

Edgars Fashion / Edcon complaints of money deductions that I didn't agree about and they were never reversed

Hello there my name is TB Lekoloane my account no is [protected] Complaints of money deductions that I didn't agree upon and they are not reversed even now and they have cost me arrears on my account. Your crooks why should you take my. oney without my consent. You need to be named and shamed. im not gonna live this unattended

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
C
5:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon hr bad services (head office edgardale)

I have called Edcon call center requesting for HR assistance (Head Office) with my provident fund IRP5. Been told to call a lady by the name of Sarah who deals with Provident Funds. 90% of the time you will not get ahold of her and when you do she responds in a very rude manner.
When sending emails to HR Admin all you get is a response with just a normal IRP5 but when you respond highlighting which one you are distinctively looking for then the communication stops without escalation. Who must then assist us with these things as I am the one feeling the pinch from SARS for outstanding documentation not them. The service is despicably horrible from Sarah specifically.
No wonder I closed my account with Edcon as well. Cannot deal with the level of incompetence.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
D
2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon accounts

Please can one of your accounts managers contact me with regards to my account as I was in one of your stores today and the staff could not assist me in anyway and rather looked at me like I didn't know what I was talking about. I really didn't appreciate the way they treated me and require a proper breakdown of my statement for the past few days.
My number is [protected]

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
K
7:46 am EDT

Edgars Fashion / Edcon credit facility

Good day... i would like to complain about your limit increase procedure. 1stly according to NCA every client has the right to know why a credit provider declines an application which in my position i am not informed. I did a application and emailed relevant docs to [protected]@edcon.co.za and up to this minutes waiting for reason. Everytime i contact customer service i am being put on hold and call then gets dropped

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
Z
6:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon jonathan d jacket

I Brought this jacket JONATHAN D by Edgars in Menlyn in June 2017. My husband got it for his birthday on 23 June 2017. He started wearing it then... I paid nearly R800.00 for it and wear the leather is. The leather is starting to come off... Very awful quality... I'm very disappointed and I hope something can be done about it. You cannot pay R800.00 for somthing that lasts only 2 months... That is really bad..

Read full review of Edgars Fashion / Edcon
View 0 more photos
Hide full review
ComplaintsBoard
E
12:25 am EDT

Edgars Fashion / Edcon fraud and poor customer services

I logged a dispute on the 6th of August. Edgars cancelled my account card and issued it to an unknown person.

This person spend R5 000 on my Edgars account in KZN. I submitted proof that I was at work in Secunda (400+km) away at the time of the purchase.

The money was reversed on my account and I received a mail last week confirming that my balance was 0 when I enquired last week after I paid up the rest of the amount owing. They told me that the balance is 0 and I had to go into the store or alternatively contact head office to close my account. (See mail attached below). When I phoned head office, they said the issue was sorted out but that I had to go into the store with my ID to unblock the account to close it.

When I got to the store, they told me that the dispute had not been resolved and it could still go either way. Turns out the work on the dispute started only 5 days after I logged it.

First off why did head office tell me I can go close the account and now all of a sudden I cant? I submitted conclusive evidence that I was nowhere near there when the purchases were made. How can it still go either way?
Furthermore, how did they cancel my card and issue to someone else without doing security checks and why do they not want to submit any evidence I request for the investigation by the police?

This is unacceptable and I am beginning to think Edgars personnel was involved.

From: EDGsecundaAM_2645 [mailto:[protected]@edcon.co.za]
Sent: 24 August 2017 04:36 PM
To: Jansen Van Vuuren, Elwira (E)
Subject: FW: Edgars Statement

Good day

Attached is the account statement showing your balance. Unfortunately we cannot close the account without your presence as Head office would like to confirm with you over the phone or alternatively you can contact head office on this number
[protected] and they will close the account for you.

Regards

Rachel

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
S
4:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon consultant pressure selling me to come back to store or my edgars account will be blocked

I processed and online application to obtain an Edgars account. I received and sms to collect my card at any branch. Upon arrive a lovely lady assisted me quickly and efficiently. I was then questioned by another consultant just next to me as to why I did the application online? And that I should rather come in store to do it, obviously for his benefit. I ignored this because I understand he needs to make commission, however he was blatantly rude about this.

I left the store with my new account and was happy. Two hours later I received to separate phone calls from [protected] and [protected] from Daniel informing me that I must come back to the store to get a club card or my account that I processed online will be blocked and I wont be able to use the account. I asked why? and was immediately just told to come back.

Not only was this consultant rude he had no manners and I could clearly pick up he was trying to get me back there to sell me something else. In short pressure sell me with some dodgy excuse to get me back to the store.

I received another call about an hour later with Daniel questioning me as to why I am not there yet? This infuriated me to the point where I wanted to confront him on a personal level. I made the right decision not to go back to the store because the outcome would only result in further problems.

I would like this consultant to be dealt with and for feedback to be provided on what will be done to improve not only this consultants skills on the floor, but his overall demeanour. Alternatively I will approach a third party to have my complaint dealt with.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
A
3:40 pm EDT

Edgars Fashion / Edcon accounts

I had an account with Edgars for the last 20m odd years. Buying regularly and paying regularly on specific dates. Approximately 4 to 5 years ago they strated to charge late payments charge if you paid after a certain day of the month. I queried this from the beginning and they told me in the beginning I needed to phone every month to inform them that I will pay after this deadline. Time went by and this just continued. Various phone calls letters and hours on the phone explaining to no success at all. I eventually just ignored it. My credit went up and up with out consenting from me or me signing any agreement to this. Eventually I got to a point where I was tired of complaining writing letters and receiving threatening phone calls I closed my account. I had a balance of an odd R500 or so. I told them that this is for all the late payment charges they have illegally charged me and i will not pay it until they can show me where I signed and agreed to new terms and conditions. They sent me invoices of purchases done with a signature that is not mine. I am the account holder and they have no proof that I had signed for any change in my terms and conditions. Still up to date no proof has been given to me. I have in the mean time being handed over to debt collectors who keep contacting me and threatening that im going to be blacklisted. the more I tell them I need proof the more angry and irritating they become. I refuse to pay for something that I was not informed or in agreement to. Yet they continue without reason to harass me with debt collectors. They cant seem to comprehend.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
G
10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon quality of clothes

I've been an Edgars customer for a long time, I buy clothes for myself, husband and my kids. Recently the quality of clothes is so bad that last year I bought a very expensive dress which I only won for one day and the stitch was so loose I couldn't wear it again.

Last week I bought a nice Kelso jacket but the was very disappointed with the way it was tailored. When you wearing it, at the back it stands up like you are having a tale. The black furring inside comes out at the back, its like it was not carefully, nicely measured when tailored. For an expensive jacket like that, I didn't expect such quality.

Its not the only things that I had problem with when it comes to quality at Edgars. Most of these items are very expensive because the jacket I returned today was worth R449.99 and the dress was R850.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
R
2:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon management and service

I was instore to pay my account which a consultant at customer care was happy to do when she ran into a stumbling block. The calls to your contact centre was offline. I asked her if there was another way of closing the account and she said they the only people dealing with closure of accounts. She then referred me to the manager whom she ran to call, took about 5 mins to locate him. She eventually returned as a line of customers was waiting by then. The manager came strolling along 4mins later to be exact. I told your consultant to continue with other customers by then. On arrival the manager did not great as I expected and I greater first. I asked him to assist me by caking someone at your HO but he said he could not. I posted the question as to why he could not he said they offline. I explained that clearly there should be a manager there which he could contact. He indicated that he has no numbers and knows no one HO. I asked how long he has been working for the company and asked if he could offer any assistance as I was unable to come back for the telephone call and he said no. He then insisted I should come back when I have time to do so. As a manager myself I would offer better service to my clients and ensure that when they leave they satisfied with the outcome. I told him that he should be in contact with them the very next day and gave my telephone number as well as my receipt of payment to him. I asked if he could give me feedback on the closure of account the next day. A week has passed and still no feedback received. My account at the credit bureau is still active and I very disappointed in the BAD service given.

I have a baby and don't really go out with her as she is still to small to be out and about.

Please assist as this is my last hope.

Regards
Miss R Pritchard
[protected]

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
L
2:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon wedding registry

Today I probably had the worst shopping experience so far. My fiance and I are getting married in December and wanted to make a wedding registry at Boardmans today. We went to the Boardmans in Menlyn Park shopping center and was told that the scanner does not work and therefore we cannot make a wedding registry.

After several times of asking how we can resolve the issue we decided to drive to The Woodlands shopping center and make our list at the Boardmans there. The service we received there was even worse as we got told (by the manager) that there is nothing they can do for us and that head office does not care that the scanners are not working. I asked if I can use their phone to phone someone from headoffice so we can try to come to a solution (this was the last day we could make a registry as it is almost my kitchen tea). I was then told that I am not allowed to use their phone and they are not going to phone headoffice.

So I used my own phone (and airtime) to make a call to headoffice. After explaining the situation to the operator, he said that he will see what he can do and get back to me in 5 min. After waiting for 10 min, the line died and when I tried to phone back, I couldn't get through. The store manager then said I must take off from work tomorrow and go to another Boardmans (however, the scanners at Menlyn, Woodlands, the Grove, Brooklyn and Kollonade are not working - 5 cinemas?).

After all the frustration, I tried to do the registry online, without any success. The website keeps logging me out when I try to add new items.

Just a few remarks from my side:
- I am highly disappointed with the service at Menlyn and Woodlands.
- As a loyal customer, I expect a solution when there is a problem like this.
- As a loyal customer, I do not expect an employee from Boardmans to casually tell me I should take off from work and go to a different Boardmans so they can sort out this problem.
- As a loyal customer, I expect the manager to phone headoffice and at least try to assist me.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
A
6:18 am EDT

Edgars Fashion / Edcon service is utter rubbish

Called call center no1 can trace my account nd service consultants keep dropping the call [protected] nimble cannot provide paid up letter as it was taken by Edgar's again back to them nimble ref44022988 spoke with lungelo dropped my call lindiwe boyana tried her best I applaude her bt gave me wrong email to send my query I need proof of the account existence or I'd paid up I want a formal pdf document please call me bck for further clarification [protected]

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
N
9:19 am EDT

Edgars Fashion / Edcon makeup - delivery

I've ordered a few makeup products from the redsquare store. Each time one of the makeup products have either been damaged or fallen apart. My last order ( Still waiting for it) I've placed two weeks ago. Normal delivery - 3 days. All products were in stock. I've been trying to contact the customer service branch as well as the complaints dept. To no avail. Phone gets put down in my ear, empty promises made and I can't get a refund according to *Martha. Very glad I've closed my account with them for good. Poor assistance, poor packaging, poor products and constant blameshifting.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
J
4:32 am EDT

Edgars Fashion / Edcon phone insurance

I brought a phone with Edgars in in January this year and I paid for insurance with my phone. My phone was stolen on the 19th July 2017, I followed all the instructions required for an insurance claim for a stolen phone with edgars (I blocked my sim card and got an ITC number from my network provider, I opened a case at my local police station and got a case number, I filled in all the required forms and gave them the police case number and ITC number for the claim on the 21st July 2017).

I was told that I would be contacted in a week about the insurance, I waited two weeks and did not receive a call so I went in store to enquire about the progress of the claim. The first two times that I went in store I was told that they were offline and then that I was late and had to return.

I eventually got hold of someone at a store who could help me and they called the insurance line, the insurance then Told me that my payment for June did not go through and they cannot process my payment until I pay the June installment and that they have already scheduled for a double debit for the end of this month.

1. No one told me that the payment for June did not go through and when I checked my statements the payment definitely went through. further more, they debited the money for July with no mention of June until I brought up the insurance claim.

2. When I mentioned the above to them the consultant that I was speaking to told me that he would call me back but they never did. When I called back they told me that they were on strike (This was on Tuesday).

3. Yesterday was a public holiday so I called again this morning only to be put on hold and then the call ended twice. on the third attempt I got through to a consultant but apparently she could not hear what I was saying and she hung up.

4. I cant afford to buy a new phone and that is why I pay for insurance, I have been waiting for 3 weeks now and it seems like they Just dont want to pay out my insurance even though I have followed all the procedures and I dont know what to do anymore.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
R
5:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon cell phone repair

I bought a Huawei GR3 Last year October from Edgars La Lucia, I bought it on my credit card and took insurance for the phone through Edgars. I booked my GR3 in for repair on the 28th of June as the phone will only boot up to the Huawei logo and no further, I and was told it will take 2 - 5 weeks to repair. It is now the 7th of August and after a dozen phone calls and visits to the La Lucia Edgars store, I am no closer to getting my phone back, and no one can tell me when I will get it back.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
M
10:26 am EDT

Edgars Fashion / Edcon no reply and rude answering when I called to ask for a reply

Good evening

Can anyone get back to me?
I took my Samsung A1 Jace in for repairs on Saturday the 8th July 2017 at 19h36. The phone shut down and didn't respond. I brought it back to Edgars Canal Walk where I originally purchased lost year May 2016.

I visited the store again on the 22nd July 2017 to find out if the phone was repaired, they received a few phones but not mine.

On the 27th I called the store to find out if the phone was ready and a very rude consulted told me that they would sms me when they were ready and that I shouldn't called them. Then proceeded to drop the call while I was asking a her a question.

I then decided to leave it and call another time. After failing for the past half an hour for anyone to answer the phone I would like to lodge a conplaint.

Can anyone please give me any feedback on where my phone is? All I want is an answer and an estimated time frame. And to collect my phone.

Regards
Fatima

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
Z
9:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Edgars Fashion / Edcon - shelley underwear

I bought a pack of three boyleg underware from your branch at the waterfront. Size M however once I got home the three panties were all varying in size despite saying Medium on each label of the panty. This unfortunately is not the first time. I've bought shelley bikini 3pack in the passed and turned out that the elastic around the legs and waist were sewed...

View 0 more photos
Read full review of Edgars Fashion / Edcon and 4 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Edgars Fashion / Edcon contacts

Website

www.edgars.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Edgars Fashion / Edcon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Edgars Fashion / Edcon Customer Service. Initial Edgars Fashion / Edcon complaints should be directed to their team directly. You can find contact details for Edgars Fashion / Edcon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Edgars Fashion / Edcon. Discuss the issues you have had with Edgars Fashion / Edcon and work with their customer service team to find a resolution.