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Edgars Fashion / Edcon / service

1 South Africa


My name is Nikita Naidoo. I have an edgars account of which there was a balance due. I paid off my account only to realise that i have over paid my account by R650. Had i not printed a statement i would not have been aware of this as Edgars did not even attempt to notify me that i over paid my account. In any case when I contacted the call centre i was told that i could be refunded. i submitted the necessary documents for a refund on the 11th of October 2016.. I have called and emailed on numerous occassions and to date i have not received my refund! the service is absolutely pathetic and no one responds to my numerous emails that i have sent!
another thing is that if i owed Edgars as little as R50, you guys would be calling me everyday at my office, cell etc until i paid the R50, NOW edgars owes me money and cannot refund me??? What type of ethics is that? its been a month now and I want my money because that is regarded as stealing!!!

Nov 11, 2016

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