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Edgars Fashion / Edcon / refund

South Africa

On the 5th of December 2015, I went to Edgars The Grove to settle and close my account. I was told by the cashier that the total amount I had to pay for closing the account was R8 992. I paid the amount, only to realize later that I have overpaid by R1 500. I went back to the store on Monday the 7th and a lady at customer service confirmed that I had indeed overpaid. She called the credit department to enquire about how to refund me. At the time, my payment did not reflect on their side. I was told to wait for 48 hours, then come back again. I went back on Friday the 11th. Then I was told that I have to write a letter request the refund, attach a one month bank statement and a copy of my ID, and my refund will be paid within 21 working days. That is totally absurd. I refused to go through that process and I refuse today still. The refund policy is absurd and punitive to consumers. It must be reviewed. If it means taking the matter to court, let it be.

Ma
Jan 02, 2016

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