Edgars Fashion / Edcon — payment that does not reflect
I have already paid this account on the 5 th of December. On the 8 th of December I received this sms
Please pay your Edgars acc urgently in order to maintain your positive payment record and good credit reference. Alternatively please call us on [protected]
I phoned the number and the lady that assist me told me the system does not reflect that I payed and I need to go into the store and they need to update the payment.
On the 9 th I went to Somerset Mall Edgars and the manager Regan assist me.
He said there is nothing they can do from their side and I just need to wait till the system update this payment as there is a bottle neck effect due to the system that was off.
When I payed this account R January did not informed me that the system was off.
As a customer of Edgars for many years I am upset about this. Now I even get charged for late payment even thou I did make the payment!!!
This is is not the way to treat a customer.
Please contact me on [protected].
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