Menu
Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
reviews & complaints

www.edgars.co.za
www.edgars.co.za

Learn how the rating is calculated

1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Edgars Fashion / Edcon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Edgars Fashion / Edcon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Edgars Fashion / Edcon reviews & complaints 646

Sort by:

Newest Edgars Fashion / Edcon reviews & complaints

ComplaintsBoard
Z
4:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon u thank you

Good day my name is zunika, I am very unhappy at moment I always swip my U thank you card when I through in petrol at the Engine Garage in Standerton I still have original recipes of when I through it it know when I went to edgard to hear how much I have on my card to spend they told me R14.00 and according to me and online for every R1.00 I spent I get 10 point and every time through in pertol I get 150 point for this month only I thought in R350.00 petrol in and my point is only R14.00 please explain it to my. Oo but not all why I am unhapp when as lady that was swipe to check how much point I have the se got all checky toe me when told I havw on black and white that I thought in R350.00 said well it black and white on the recipes that you have R14.00 then ask her where can I use that R14.00 she said here, Jet, Broadmands ens. Then I ask it can use to add on when I thought in pertol ad Engine Garages she said Yes.. When got there to add it had trought in less pertol the guy told me we can only swipe point not use it... My Name zunika live in standerton

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
M
3:48 pm EDT

Edgars Fashion / Edcon bad service as edgards somerset west mall

I went to Edgars Somerset West Mall today the 16 Mar18, to buy my tickets for a show I wanted to attend, when I got there, they had power failure so they were unable to sell tickets, and I was informed of that after 30min of just standing there with no one looking at me, because the lady(Prissy, Priscilla)that was there was busy helping people that are buying cellphones and got there after me, finally someone came and asked me to go Jet as Edgars has system failure, I went to jet and I was informed they don't have the tickets, I must go back to Edgars. I went back, when I got there, the was no one at the cellphone counter but luckily some of the guys saw me from my 1st visit and they asked me if I got my tickets and I told them no, so they called someone for me, and that someone was Priscilla still busy with one of her cellphone clients. Priscilla said immediately she saw me 'WHY ARE YOU GUYS CALLING ME AS IF I DONT HAVE A CLIENT", which was shocking to me as I am also a client, she did not recognised me when she got there and ask me to give her few minutes to finish with the other client. When she was finally done, she went to log on to the tickets PC, where she said 'IT DOES NOT ALLOW ME TO LOG ON', so I was not sure of how to respond to that, so I kept quiet, she told me again 'IT DOES NOT ALLOW ME TO LOG ON', and she left to continue with her work.
So I left without my tickets and no good reason why.
I had a lot of options where I could have bought my tickets, but because I was trying to be a loyal client, I drove all the way from my work to the store to be treated like no body.
Edgars do something about this as I can tell you something of this nature was not happening for the 1st time at definitely is not happening for the last.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
M
4:50 am EDT

Edgars Fashion / Edcon updating of my jet account

Morning

I received a call on Thursday 8 March stating that my account is overdue, I was surprised because I paid my account on 1st March 2018 through EFT like I have always done in the previous years.

I immediately emailed my proof to TNgwenya but the email bounced back. I called again and I was given an email address of [protected]@edcon.co.za. I emailed again. On Friday I still did not receive any feedback, I called and was put from pillar to post with no answer and again I received an sms saying my account is overdue.

On Monday I called again to find out the progress, still no one knew what was happening with my proof of payment. I was given another email to send to: [protected]@ Edcon.co.za and another 1 of Nelly Majola and another 1 of ZMhlongo.

Yesterday I got an email from Kribashnee Govender who also claims that my account is being handled.
I also got another email from Zade Oliver who now claims that I used incorrect information to pay my account. Which incorrect information is she referring to when the reference number on my proof of payment is my account number and I have used that for years to pay. I responded yesterday and asked her what she is talking about and to date she hasn't responded to me.
This morning I called again and still my account is not updated. I was again asked to send my proof of payment to [protected]@edcon.co.za for it to be escalated to the relevant department.
I just got another email now from Zinhle Ngcobo who is still telling me the same story that my account will be escalated to the relevant department.

I received a statement yesterday showing that I have been charged for late penalty fee. I refuse to pay that amount as I paid my account on time and it is not my business if your systems are not working.

I am really angry and irritated with the kind of service that I am currently receiving from you guys. I get calls and smes daily of people telling me to pay this bloody account but I had already paid.

I am being harassed as if am not a good payer but if you can go back on my account I never skip any payment.

I am really disappointed with the type of service that am receiving from everyone at Edcon and no one is willing to help. Its always not the relevant department that I have called and the excuse all the time is that the query will be escalated.

How long does it take to fix the mistake that you guys made?

I hope I did not waste my time typing this and hope that I will be responded to ASAP as am sick and tired of calling you guys and being asked the same thing over and over again without anyone doing anything about this matter.

Regards
Patricia Mokoena
[protected]
Account number: [protected]

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
Z
10:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon tablet

I bought a tablet from your Westgate store on the 25/02/2018. I was sold a demo tablet because they didn't have enough stock. I couldn't insure the phone because I had to rush my child to school and she needed to take it with her. I was then told I could just come with the receipt and my bank statement to insure the device. I went back to Westgate today to insure the device however they said they needed the device to be in the shop. I explained that I was told that I don't need to bring the device when I needed to insure it. My child is in school and will return when the schools close. The lady who was at the cellphone counter Xoliswa said she will insure the phone even after 30days and she confirmed that the person who sold me the phone does not work at the cellphone department. I'm not happy about your service. Please unsure this is rectified as I will escalate further. I want my tablet insured as I was given wrong information.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
T
4:49 am EST

Edgars Fashion / Edcon kak service received from menlyn and cell phone bought at edgars

I'm so pissed of with Edgars. Yesterday I bought a phone from Edgars East rand mall, the charger is not fitting in the phone, 2nd sim slot is not working, and it dies not have 8gb memory as confirmed before I bought. Today I went to Edgars menlyn which is close to where I stay and got a kak service from Harriet who has a stinking attitude and she refused to help said I need to go back to East rand mall. Who's paying for transport and time to get there.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
T
12:30 am EST

Edgars Fashion / Edcon opening of an account

Hi i am so annoyed by the service i received. I done an online application to open an account with you guys. On the online application it states you will get back to us within 3-5 days its been over 2months now since i applied i sent numerous emails to the accounts department they would just reply that they have sent my query to the new accounts department but OMG what pathetic service. Does it really take 2months to get approved or declined? Its just a matter of communicating with the customer and atleast letting them know whether they got it or not. I get theres over 1000 or more applications but it cant take 2months to respond thats ridiculous. It just doesn't make sense for me to apply again as it will affect my credit because i already have one pending with you guys. Can this please get sorted.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
M
6:51 am EST

Edgars Fashion / Edcon customer service from sthembile sabado 1397195

Today I went into the edgars active store at edendale mall. PMB
As I approached the till, the cashier and manager were complaining about customers whilst I was in the store.

As I got to the till, the cashier, Sthembile Mabaso, just stared at me with a look of irritation.

I smiled and greeted her. With no responsw. She just ignored me completely and did not even acknowledge me.

Her attitude was disgusting. What made this all worse is the fact that her manager stood right beside her and failed to correct her.

Is this how edcon represents itself as a company?

Even management has no regard for customers.

I will be closing off all my accounts at this company because I am so disgusted with the way they treat people.

Very disappointing.

Will not visit this store in future and will make sure my family and friends dont so.

Pathetic employees!

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
T
4:16 am EST

Edgars Fashion / Edcon online purchase from edgars

My daughter bought 2 pairs of shoes on 6 January 2018.This was an online purchase in the sum of R1539.93. The deduction was done twice on my credit card however to date 28 February 2018 my credit card has not been credited for the double debt of R1539.93.

I phoned the online department on 4 different occasion, each time they took my credit card details but have not yet credited my account.

My reference is Reshni Pillay, [protected]/GO & 180 [protected]/GO .Purchased on 6 /01/2018

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
J
6:52 am EST

Edgars Fashion / Edcon service at customer services at cresta

Today I attempted to return linen I purchased from Edgar's last year. I spoke to a women at the customer service counter that was extremely rude and unpleasant. She informed me that there was no way I could return the linen as I bought the items over a month ago. I understand this policy although I struggle to understand the refusal to return items that there is stock of and that is still being sold. The overall experience was unpleasant and has resulted in me closing my account with Edgar's.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
P
8:23 am EST

Edgars Fashion / Edcon poor customer service

Good day, Bought a phone in December, by January the phone had stopped working. Took the phone in for repairs at Edgar's as the phone was insured. It's been 2 months now, haven't heard any feedback back, everytime I go to the store to enquirer about my phone am told am not the only person they fixing the phone for, they have mani phones there. Is that a correct response to give to a customer. All I want is my phone fixed or not .

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
F
10:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon opening of new accounts

Hi
Below please find my first inquiry last year to your staff but non of them helped the most frustrating issues`s i was being passed around among st your "Service Administrators" going in circles i`ve more that 24 e-mail correspondences back and forth from :
Puleng Tshabalala
Boitumelo Motshweneng
Albert Sithole
Jade Naidoo
Ntando Nyawo
All of them just asking me the very same question surely that was a complete sour joke until i gave up

Several times i tried to open an account with Jet or Edgars using my 13 digit refugee ID but failed in contrary i`ve used the same document to open all my accounts with other stores, banks, driver`s license, get accomodation, employment etc some people i know even bought houses, vehicle finances etc, i know my complaint is just a petty one and might not matter but it doesn`t add up why only your store doesn`t take Refugee IDs and i`m very much informed you`ve the right to decline an application but as an eye opener you`re losing so much business because most people with those IDs have established themselves in this country and are able to pay accounts, others are even academics, Managers in the co-operate world who were granted Refugee Status and recognized by UN that enables them to work, open businesses, going to universities, buying properties but can`t leave SA to their countries due to some political uncertainties, kindly pass the message to the powers that be to revisit their policies .
Please note i`m not bitter either do i`ve a gripe but it`s just a suggestion and observation.

Read full review of Edgars Fashion / Edcon
Update by Fidelis
Feb 22, 2018 10:32 am EST

Hi
Below please find my first inquiry last year to your staff but non of them helped the most frustrating issues`s i was being passed around among st your "Service Administrators" going in circles i`ve more that 24 e-mail correspondences back and forth from :
Puleng Tshabalala
Boitumelo Motshweneng
Albert Sithole
Jade Naidoo
Ntando Nyawo
All of them just asking me the very same question surely that was a complete sour joke until i gave up

Several times i tried to open an account with Jet or Edgars using my 13 digit refugee ID but failed in contrary i`ve used the same document to open all my accounts with other stores, banks, driver`s license, get accomodation, employment etc some people i know even bought houses, vehicle finances etc, i know my complaint is just a petty one and might not matter but it doesn`t add up why only your store doesn`t take Refugee IDs and i`m very much informed you`ve the right to decline an application but as an eye opener you`re losing so much business because most people with those IDs have established themselves in this country and are able to pay accounts, others are even academics, Managers in the co-operate world who were granted Refugee Status and recognized by UN that enables them to work, open businesses, going to universities, buying properties but can`t leave SA to their countries due to some political uncertainties, kindly pass the message to the powers that be to revisit their policies .
Please note i`m not bitter either do i`ve a gripe but it`s just a suggestion and observation.

Hide full review
ComplaintsBoard
A
8:28 am EST

Edgars Fashion / Edcon edgars complaint - [protected] subscription payments

Good day,

Please note my parents have had an account with Edgars for the past few years and have been paying for insurances and subscriptions they have not taken.

As they are old I find your contact center extremely shady in charging these to their account as they are pensioners and without their knowledge. When they went into the store to investigate these charges they were told to cancel it with no information nor any details as to what was being paid and how this was taken without their permission.

As I am their daughter I request a full statement for the past year as well as the refund on any or all policies taken without their permission in full.

Kindly respond to me urgently. As I find this disgusting way to rob people of their money.

Regards

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
P
5:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon bad treatment from edgars gateway security guards

I visited a Dior Counter on the 16th of February 2018, 20:00, I got assisted by a young gentleman who was too happy to assist me, politely with info about Dior skincare products for Anti-Age, I was offered product samples to try at home before making a decision on what products best suits my skin needs I then put the samples in my purse, I am from Cape Town and I am a regular customer at Dior Edgars V&A and I have never received such racist and discriminatory treatment from Security Guards, I was stopped and forced to explain what is it that I shoved in my purse that was noticed by someone at their control room's surveillance, this was appalling.I'm now based in Durban and I shop in Gateway and I wont tolerate such treatment here, please address this issue accordingly and ensure that the person that instructed Security to mishandle me like they did is dealt with, I'm not a criminal . I'm a working mother who works for a reputable Civil Engineering Company in Durban, Please sort this out before Dior loses some valuable customers because of some incompetent [censor]. I will be visiting the Dior Counter at Edgars Gateway again to request for the Supplier's details because they need to understand how this branch is destroying their brand.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
E
2:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon airtime add on account

Shame on you edgars, I hope your turn comes!

I have been paying for an extra 100mb on my edgars account for almost 2 years if not longer.

I tried for months to cancel this with no luck, edgars saying that they cannot control this (but it is on their account!)

They say you have to call the provider and cancel it yourself.

I eventually had a very frustrating call with them ending the call after about 10minutes by saying that I deal with edgars and they must close my account immediately.

I find it sickening that edgars bullies customers with regards to added services on their account.

If anyone is in the same situation, I think its better just to tell edgars that they must close your account rather, this is what I did.

Shame on you edgars, I hope your turn comes!

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
X
3:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon unauthorized credit

They say I have an account with Edgars and I have the outstanding of R6019.00 wich the account was open on 01-01-1970 and my date of birth is 13-03-1989 and I have not open any account since I was born, I doints what heppening please I need help. I did not open the account at any Edgars stores, I was not even born on the date that they say I have open the account.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
C
10:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon being charged for airtime

I am being charged for airtime of which I have not authorised. I did not receive any airtime. I have been to the Middelburg branch twise and the staff members promosed me that a consultant will contact me, its now 4 months later and I am still waiting.

I want a full refund for the entire period of payment and statement from beginning of my contract.

My details as follows:
Mr CJ Lemmer
[protected]
[protected]

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
P
5:52 am EST

Edgars Fashion / Edcon incorrect charges on account

Dear Edgars accounts
Please note I paid up my account end of October 2017…ie NO outstanding balance as confirmed with the cashier at The Somerset Mall Branch when I SETTLED THE FULL AMOUNT oweing on my account.
I received SMS saying my account was overdue Dec 2018
I personally queried the outstanding amount at the Somerset mall branch Beginning January..to find that an for Cell Phone recharge had been allocated to my account.
I have yet to receive an updated email statement…. My last email statement was July 2017!
I waited for over an hour for this to be sorted and reversed off my account. I NEVER HAVE NOR EVER WILL PURCHASE AIRTIME ON MY EDGARS ACCOUNT!
HOW DID THIS HAPPEN ?
Please confirm that this has been fixed.
In anticipation
Kim Hutton-Brown
[protected]

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
D
1:49 am EST

Edgars Fashion / Edcon very poor customer service

I visited Edgars Westwood on Friday 26 January 2018 as I was looking for Clarins specials. There was no one at the Clarins counter and the two sales assistants on the other side by the REvlon/ Elizabeth Arden section were sitting and doing their make up. I didnt see the need to disturb them so I left the store.

I did come again on Friday 2th February 2018 as I wanted to see what was left of the specials as my products were finished. As I entered the store again, the ladies at the Revlon/ Elizabeth Arden section were chatting and on their cell phones. There was a lady at the Clarins counter doing her make up but she did get up to assist me.

Nevertheless the service was very mediocre. She just adviced me on the product i was interested in showed me a special on a moisturizer and tried the double serum on my hand. When I complimented her on her make up she said it was Clarins and that was it. Needless to say I said i would think about it and left not purchasing anything.

The next day I visited Foschini Pavilion as I was shopping there. I went to the Clarins section. Not only did the sales assistant explain all the products she gave me samples, a toiletry bag and extra spoils. I left the store having purchased two gift packs and feeling like a million dollars.

I decided to send this through so that Edgars really understands that you lost a significant sale just due to the sevice being below average. I do not work in retail but I can tell you if I did work at Clarins firstly, I would demonstrate the products by using them on the customers skin. Nothing substitutes the feel of a product. Second I would always make a customer feel important, valued and as a woman special. I would make the customer feel that I am going out of my way. For example, ask them if they would like to try the sample or since I complimented her on her make up show me which one she used and offer to put some on. If she did this I guarantee you I would have bought something from that store.

Sadly, its certainly not the first bad experience I have had at this store. I have never ever seen who the Manager is or ever heard from him ( if it is still a male). Honestly the only staff who give me attention, are friendly and are helpful are the security guards. This has been the case for a while.

I do not want a resolution as I have what I needed from another store. However, Edgars needs to know how their staff impact their customers, and sales. Further, a manager who is elusive is not helpful. I certainly hope that this store ups its game as right now your staff except the ones at the tills and the security guards appear to have nothing to do or no interest in your customers.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
C
1:37 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon shelley underwear

I generally prefer the Shelley brand of underwear garments, but my latest purchase from Edgars Mooirivier Mall had left me dissatisfied. I had bought two pack G-string panties. These seem to differ in size and cut (some are skew). Those which in my opinion is the correct M size are very comfortable. However, the others, which seems to be more in the range of S size are uncomfortable and quickly become unbearable to have on. I would request that you take a serious look at the quality checks performed, as it is failing your company and the consumer. I've waisted my money on products which I am unable to wear the half of.

Read full review of Edgars Fashion / Edcon
Hide full review
ComplaintsBoard
G
5:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Edgars Fashion / Edcon insurance

I had insurance thru Edgars for the whole of 2017. part of their incentives was that they would credit my account with 4000 thank u points every month when I pay my monthly premiums. until today I have not receive them. my policy number was [protected] *002. I have written a few emails bit no 1 seems interested in helping me.
I believe Edgars spends a substantial sum to build a positive public brand. But I put it to you that this budget is wasted when your company's operational conduct betrays the values, ethics, commitments and morality.
SPECIAL WORDING
Home Assist
Contact Number:
[protected])
Each month, 4000 ThankU points will be credited to the Thank U Account number on record for the previous month provided the premium for that month was received.

Read full review of Edgars Fashion / Edcon
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Edgars Fashion / Edcon customer service

Website

www.edgars.co.za

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Edgars Fashion / Edcon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Edgars Fashion / Edcon Customer Service. Initial Edgars Fashion / Edcon complaints should be directed to their team directly. You can find contact details for Edgars Fashion / Edcon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Edgars Fashion / Edcon. Discuss the issues you have had with Edgars Fashion / Edcon and work with their customer service team to find a resolution.