Edgars Fashion / Edconlegal plan on edgars club

Review updated:

I've requested my Legal plan policy on 9 April 2018, was told it takes 48 hours, when I phone again I was told it takes 21 days, I also received confirmation of this via email. After 21 days I phoned again and was told it takes 31 days. It has now been 42 days. (nowhere was it specified as working days - already on 28 working days)
Every time I complain online or via email, I just get told the query has been escalated. But still no further information.
Acc no: [protected]
Ref no: [protected]/GO

May 21, 2018
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  • Ce
      Jul 27, 2018

    Good day, I really don't understand the customer service, if been trying now for 2 years to get my documents of my funeral plan, I phoned again last month one guy said 25 working days and when I phoned again the next day, I wasphoned told they will email it to me with in 48 hours, well geuss what im still waiting.
    Thy got no problem to take my money, but to get the proper help is a nightmare

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