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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
www.edgars.co.za

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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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Newest Edgars Fashion / Edcon reviews & complaints

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9:23 am EDT

Edgars Fashion / Edcon lack of service received

Good morning

I am writing in conjunction with a pending complaint, of which reference number is [protected]/GO. Details of the full complaint can be checked via reference number. The complaint was against Managerial staff and the contracting security appointed inside the Edgars store, Liberty Promenade, Mitchells Plain Cape Town, South Africa.

Friday 13th October my mother, Mrs Jacobs entered Edgars and took her carrier bags reflecting another retail brand to be sealed off at security before she continued into the store. After a quick browse she left to check other stores before purchasing sale items which she sells off at a small stand in her community flea market.

Upon her return to Edgars after seeing all the Malls sale items, she was subjected to a bag search by the security who opened the SEALED carrier, initially sealed by one of his colleagues who was not present at the time. Unfortunately the receipt could not be produced at the time for the items found inside containing sale clothing from various retailers, including Edgars.

A long interrogation by the security to Mrs Jacobs ensued sans the failure to produce receipts. Accusation of theft by security and manager led to the breakdown in tears of Mrs Jacobs.

She was forced to take public transport (2 taxis to and fro at her own expense)to obtain receipts at home, while they kept her goods in their possession. I am utterly disgusted that my mother was treated as if she was a criminal and degraded by retail service provider staff.

I have verbally complaint at the store, sent an email on Facebook and contacted customer care the 18th October, .

I was assured on Wednesday that i would receive a call to advise the outcome of such complaint within 24 hours but i still have not received the awaited call as yet.

Following the ordeal my mother experienced from not only Edgars staff but security affiliated to them as well, i find the lack of empathy and interest to the experience extremely insulting.

As advised on Wednesday, the follow up call should be to me and not my mother.

Your response is highly anticipated

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8:58 am EDT
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Edgars Fashion / Edcon gift card

Definition of Gift - something given to someone without payment, namely a present! I recently went in to an Edgars store to use a gift card, was told it was invalid, yet a few months before I decided to use the card I went to the Edgars store in the Vaal mall, Vandebijlpark, Gauteng and asked one of the staff members to check if and when it will expire. I was told it was far from expiry. Eventually I went back to the store, spoke to the manager and was told its not the employees fault but mine, due to me not asking the person who gave me the gift card as when it expires. The manager went further in to saying that the card is maybe not from their store and if I wanted to sue edgars then i must try. Ironically the definition of a gift would apply differently from Edgars point due to the fact that the person who purchased the card spent a whole lot of hard earned money for nothing.

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12:32 pm EDT
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Edgars Fashion / Edcon defamation of character

Good day

Kindly assist I have visited edgars in gateway mall today. I have purchased a shoe and a [censored] boy jean this morning. I have been at the mall from around 9. I went back into edgars at around 3.30pm to look for dresses and tried on 3 dresses and another size of the exact same [censored] boy jean as I did not try on the jean that i have purchased in the morning. Somehow my error the two jeans got mixed up when I went to try on the jean so I hanged back the wrong jean which did not have a tag so when I walked out the shop the sensor beeped. I was called aside by the security and he went to check footage. I waited in there security room and I was absolutely offended by the way the store manager Rajesh and another lady which accompanied him treated me and addressed the situation. It was an unintentional error I am only human. This error of mine did not cause any loss to the company. Their footage clearly shows them that I have hung back all the items that I have tried including the jeans(which was the one I paid for) but I was still treated like a thief. I am not stupid to leave a huge tag on my garment and walk out I would obviously check or remove it if I was a thief.
Kindly address this matter with your staff as this is unacceptable behaviour for such a well known company this will definately cause a major loss of clients unfortunately undoubtedly you guys have lost yet another client due to your poor customer service. I will definately take this up as I do not appreciate the manner in which the situation was addressed once I get feedback from your store and fraud department.

Thank you
Kind regards
Eleesha

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10:43 am EDT

Edgars Fashion / Edcon accounts of deceased

To Whom it my concern

we have been battling with Zodwa Manzini for over a year now to get a refund for my late grandmother we keep on sending her all the documentation and she takes two weeks to reply and then stops to reply at all
And when we phone we can never get through to her and to get replies from her as well
when we phone the call centre which is very helpful they say all the documentation is there and they can't understand why this is taking so long
i have all the mail that was sent to this Zodwa Manzini and i can't attach it on here as it contains a lot of personal details but if a Edgars representative will contact me ill avail all the the mails

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7:18 am EDT

Edgars Fashion / Edcon call center/ complaints department

I was over charged In January/February 2017. I have bee trying since then to have my overcharged account rectified. I have posted my complaint on Hello Peter on a daily basis in order to get feedback. Then I get emailed from Albert and Mohamed, who has no contact number and i am waiting 2 weeks for one of them to call me. I have been on hold for a total of more then 6 hours to your call centre [protected] trying to speak to a supervisor and still have not spoken to anyone! I am fed up! Edgars is ripping me off and avoiding me, but harassing me daily for payment, for money do not owe! When i tell the claims department they keep saying they will get someone to call me but no one calls other then the claims department to collect money! Your call center, accounts department and claims department are All useless!

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6:34 am EDT

Edgars Fashion / Edcon staff competence and edgars east rand mall

I am disgusted with the level of service I have received from Edgars eastrand mall and I will never shop at Edgars again as you as a company inconvenience customers and my pocket.

I bought some clothes as Edgars eastrand mall and the power went out as soon as I paid. I got the sms as proof. I couldnt take the clothes and they promised my money would be returned.

They money has not been returned to my account and I am fuming.

Edcon is a con

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7:15 am EDT

Edgars Fashion / Edcon very very poor service

3 Days Before our Wedding !
To Whom this may concern I am totally and utterly discusted at what has just happened. My fiance and i spent hours a few weeks ago putting a long list of items together over 2 or 3 nights for products we would like our guests to buy for our wedding day this saturday 14th october. Now we find out 3 days before the wedding that Boardmans online and our wedding list is not available in store for our guests to select a gift. On top of this the "so-called site maintenance" has been down for 2 weeks already. This means none of our guests has had access to our registry list (RW ********** 65) nor were we informed by anyone at Boardmans that the site was going down for maintenance. This is a planned maintenance not a spur of the moment. Hence you have done your upmost best to spoil our idea's for wedding gifts and left our guests not having a clue what to buy. That is exactly the whole point of doing the registry in the first place. This has got to be the worst possible service, at the worst possible time i have ever, ever come across! Not even the decency to contact us, when you have all of our details to inform us the site would be done to give us a chance to change our registry to another retailer. This is unacceptable and expect this to be taken extremely seriously and to the very highest level of your group ownership. No amount of apologies can make amends for such a shambles and distain for a clients needs. A very unhappy Bride and Groom

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1:30 am EDT

Edgars Fashion / Edcon your employee at cape town vangate edgars

good day

we were soo disgusted with the service we recieved from one of your employees Nobuntu at edgars vangate mall in cape town. we went there to claim the gift voucher when my partner was apprtoched he was told that if he opens an account he will recieve 50% back for first purchase shortly after we went for shopping in vangate we were never given the gift voucher we went back and claim the voucher nobuntu assisted us with the cancelation of the policy the account was included with., here comes the part of us actually recieving the gift voucher i showed her the slip told us that we should bring the clothes back i told her how because im wearing the bra now told me i can take it off and the the remaining ones that i told her the socks my partner is wearing the hiding socks he ;bough told me he can take it off she needs to ring the items without a tag i asked she said yes i demand a sincere apology from this girl before i take this matter further theres no way we can be disrespected like that in front of other customers in the process of asking for a manager one of the ladies in the store assisted us very quick since we said we in a hurry. i did not expect this from edgars employees. please assist with this compalint.

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10:08 am EDT
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Edgars Fashion / Edcon credit card

Good day

I have had numerous calls over the years with all your call center agents, I have been in store to rectify the problem, and your guys problem is you are money greedy!

You want us to come into your stores and pay our account in person so the temptation is too much that we walk out with more low graded items. You are an incompetent group of humans and everyone warned me about your account and its become a reality. My credit rating is shocking due to your lack of assistance and false promises.

My problem is as follows.

You have called me on many occasions asking I pay my account. It was over a year ago and on and off since that I have spoken to so many consultants I cant keep up with now.

You need to debit my account monthly!

Is this so hard?

I have the worst credit rating now because I don't want to drive and come into your stores directly... I have asked you so many times to debit me monthly for the amount owing. Now I cant apply for home loans or credit from the bank. I earn a significant amount if money ona monthly basis and will not be charged with frauf and bad credit for r300, 00 only!

Please sort this out as soon as possible!

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7:35 am EDT

Edgars Fashion / Edcon estee lauder counter - centurion

I received a SMS on Friday, 6 Oct which stated “Your Gift Choose your free gift with the purchase of any two or more Estée Lauder products, one of which must be a skincare product. Visit our Estée Lauder counter in Edgars Centurion”.

I specially drove in from Midrand for the special on Sunday, 8 Oct. When I got to the counter, there was no one there. I thought OK, let me go and have a look at the clothes, and I’ve been there quite a while, then I will look for for the person working at the Estee lauder counter again. When I got there, there was still nobody. I went to ask the lady at the Clinique counter whether she could help me. She phoned the person responsible for the Estee lauder counter twice, but with no success. She also told me it does not look as if there is any special going on at Estée Lauder. When I showed her the SMS, she said it should have stated a date when the special started and will end.

To make a long story short. There was no one in sight to help at the Estée Lauder counter although the Clinique lady tried her best to help

I can assure you that I will not go back to Edgars Centurion again. Especially not to the Estée Lauder counter. I’ve been a loyal customer for many years and I have lately thought about closing my account. This have given me more that enough reason to do so and believe me, when I get to any Edgars again, I am going to do just that.

Regards
Me SM Swart
Acc no: [protected]
Cell no: [protected]

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4:09 am EDT
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Edgars Fashion / Edcon misrepresentation of data packages

I went to the Key West Edgars in Krugersdorp store to purchase a Cell C data package. I was previously advised to purchase a wifi router for R1000 and a data deal of 100gb for R1499 for 365 days. I thought it was a good deal and I went ahead and purchased the wifi router. I then told the lady who sold me the router that I wanted the data package for the router. She searched on her terminal and told me she couldn't find the package for R1499 but she has one for R1399. I looked at the screen and saw what she was pointing at and it read Cell C Straight Up 100 for 12 months. Above it it read R660 Cell C Straight Up 100 for 6 months. I asked if that was 100gb for 6months. She confirmed yes. As she was the Edgar's employee that had sold me the wifi router, I assumed she understood what I had told her that I was buying the data for the router. It seemed a good deal so I purchased it. On arriving home I activated the voucher to the SIM card and it read Welcome to Cell C you have 100 mins, 100 SMS and 100 mb for 6 months. I returned to the store to find out what was going on where I was met with a bombardment of abuse and refusal to exchange for what I wanted. I was told that I chose it and that it was my fault. The employee who served me would not even let me talk. She kept cutting me short denying any responsibility for wrongly advising me. I have not used the SIM card and am out of pocket R660 and still don't have the data I requested and now can't afford it due to losing the R660. I've been told by Edcon that they will contact me within 24 to 48 hours prior to the incident but have not heard anything a week later. I can't believe that these employees are allowed to advise and sell products which they have little or no clue about. I think it's disgusting the way the Edgar's employees representing Cell C conduct themselves and treat the customers. There is little to no product knowledge giving a bad name to both Edgars and Cell C.

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4:13 am EDT
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Edgars Fashion / Edcon i'm complaining about poor service and out of stock

I have been at edgars church str pretoria to buy make-up is always out of stock I phoned the store yesterday 2 complain about it I ddnt find the manager. They took my details never get back to me. Still waiting 4 there call even now

I want loreal foundation infalible colour 350 muscade nutmeg
Is always same colours and they is no person to help us at loreal like other products

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11:59 am EDT

Edgars Fashion / Edcon insurances

Good day
I am a client and I have had my Edgars account for just over a year now and very happy with Edgars so far.
I have been sitting with a big problem the last couple of months.
Edgars insurance company has been phoning me atleast 2 times a from Monday to Friday.
I am with an insurance company and am not interested in anything like that. I have blocked the number on True Caller it has become so badly.
It is a big annoyance.
Can you remove my number and stop all the phoning please
Kind regards
Izelke

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3:43 am EDT
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Edgars Fashion / Edcon vodacom play everyday voucher false information

28/09/2017

Called the head office for information on the discount voucher and a colored accent lady from the Discount/voucher department at the head office told me that i can buy one item with multiple vouchers.

I asked if she was sure and she said 100%. i then called different edgars stores to verify that and it was not true. This shows that edgars hires incompetent people, i am really disapointed.

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5:23 pm EDT
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Edgars Fashion / Edcon the people in the head office are very rude

You call them to make a query on behalf of the customer and they will drop the phone on your ear. I think this issue need be checked cause i dnt understand where do they get the right to speak to us as they like.today i was helping a customer who insisted that i should call customer service because he want to get clarity from, i called a lady answered and after hearing my query he said there's a long quee and wasting company 'time.

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3:51 pm EDT
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Edgars Fashion / Edcon account closure

My name is Tshililo my account was handed over to r&t by Edgar on the 9th of September I called r&t to ask for my outstanding balance they gave me a balance advising that I received a discount I also called edcon who gave me the same balance ..I went and paid off the outstanding balance with an aim to close off the account..I first spoke to customers services in Johannesburg cbd store who confirmed the same amount after paying I requested for a paid up later which I received..but after 3days r&t called me to say I still owe Edgars as the amount I was given was a mistake I receive calls everyday telling me that I should pay that amount never mind the paid up letter it means nothing ..tried to contact Edcon finance department I was told that since my account is handed they can't anything about it

The point is why give me a paid up letter if I am still owing ..why phone calls of everyday my phone doesn't stop ringing after the mistake was not made by me .

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3:46 am EDT

Edgars Fashion / Edcon false advertising

I am based in Swaziland. I saw a cellphone j1 samsung on the price R1499 save 100 on selected stores only in a catalogue. None of the edgars in swaziland has this phone at that price apart from R1900 which is the normal price.

No one seems to even know what to do about this. I dealt with Jet Gables about this and manager promised to look into it.

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4:15 am EDT

Edgars Fashion / Edcon cell phone insurance

My name is Emilia Duplessis. My Nr is [protected].
I submitted my cell phone claim on the 2.08.17.
On the 14.08.17 I received a SMS from the insurance stating that my claim has been approved. I went the store and was informed that my claim was only approved for R3500 whereas my phone’s worth was R4000.00.

I was informed by the store that I was under insured, instead of being on the R89 insurance I was on the R79. Therefore making me a R10 short per month.
I called Finrite and spoke to a consultant who agreed that the extra R10 will be added to my account and that she had escalated the claim to the underwriters. She informed me that it will have to be approved which will take up to 7 days. I waited about two weeks before contacting Edgars in Adderley and ever since I have to make numerous expensive calls to Finrite to follow up on this claim.

I find it very unfair that a customer has to struggle like this to get a claim approve. It’s been almost two months that I am without a cell phone and it is not my fault that my insurance was not updated when I got the J7. Every time I must call the insurance and nobody is making an effort to get back to me. I find this very unprofessional and unfair. As a paying customer I should not have to struggle like this. Today it is the 20.09.17 and I am still without a phone.

Yesterday I called again and was informed that I will have to a additional amount of R890 and a R420 when I asked the consultant what it’s for she couldn’t answer me and was going to call me back.
I called back again yesterday and this morning and was told that no one can help me as your system is offline since yesterday.

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2:46 am EDT
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Edgars Fashion / Edcon service fees added to my account without consent and knowledge about it

I received my monthly Edgars statement this month and I see an amount was charged for Account Protection Plan, of which I did not agree to. The same with a service fee that was added without explaining to me what this was for.
I had this Edgars account for over 30 years and never have I not paid my account. Does Edcon/Edgars rather want me to cancel my account after all these years of being a trustful/loyal client, than to accommodate and cancel these unacceptable fees that I did not agree to?

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9:19 am EDT

Edgars Fashion / Edcon unruly racist customer

I visited the edgars phalaborwa today and encountered a customer who was so racist towards me and my wife. The cashiers did not even bother to call security or try and control the situation, as a fellow customer I expected edgars to atleast step in and try to stop the lady from verbally abusing us. I am utterly disgraced to be a South African when you can still have people, especially in a public environment shout out comments such as 'go back to india' and 'voetsak' at you. So please edgars/edcon how can I be assured that I can shop in peace at your stores again?

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