Edenpure Heater / sent it back - they say 'too bad' - out $200
We bought an EdenPURE heater(retail value $197.00) on 2/8/2007. This unit quit working and was returned and replaced in Dec 2008/Jan 2009. The replacement unit was used for three months over the winter of 2009. When we attempted to use it again at the beginning of winter 2010, it worked for roughly 3-4 days and then stopped. We called EdenPURE again and were told (again) to return it. We returned the unit in its original packaging with the original paperwork on October 30, 2010 via UPS. EdenPURE received the heater on November 2, 2010 (UPS Tracking #1ZX3746W0354115450).
I called EdenPURE to find out the status of the replacement/return on 12/7/2010. I spoke to a customer service rep. named Joy Miller. She said there were no notes from our phone call on 10/30/2010 and no record of the returned heater. I gave her the UPS tracking number and she put me on hold to speak to her supervisor. Her supervisor (Tracy Williams) said that since there were no notes on their system, and we sent the heater to them out of warranty, that they were under no obligation to return it to us. I asked to speak to Ms. Williams’ supervisor (Heather Morton) at 3:15pm. I was told that she was not available and that I would be getting a return call from another manager (Joanne) within the hour.
It is now 4:15pm and I have had no response from anyone at EdenPURE.
We purchased a heater for around $200 never knowing that it would only last 3 months. We should have never purchased it. And now we have paid $200 for absolutely nothing since they are keeping (and will not return) the heater that we rightfully bought and paid for.