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Eddie Bauer / customer service

1 Spokane Valley, WA, United States

Went to the outlet store in spokane valley washington today. Had several items that I was purchasing for christmas presents. The line was very long. I had to use the restroom and it was urgent as I take medication that is a diuretic. I asked to use the restroom and was told, "we don't have one". I said, "yes you do, i've used it many times and it's right there"and pointed. She said, "well you can't use it". I said, "it's urgent due to my medication. I'm going to pee my pants". Her response was, "sorry it's corporate. Go use petsmart's". I said, "so corporate is happy to take my money but I can't use the restroom when it's urgent"? Her reply was a very cold and rude, "nope"!
I dropped my stuff and said, "I won't be shopping here then".
Her reply, "whatever" as she turned and walked away.
I'm done with the rude treatment that i've gotten at eddie bauer lately and I won't be back. The things i've already bought for christmas are going to be returned later today. I'll go buy gift cards at rei instead! They have great customer service... And a bathroom!!!
Dana l. English
510 e 18th ave
Spokane, wa 99203

Dec 22, 2018

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