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1.9 9 Reviews

Ectaco Complaints Summary

2 Resolved
7 Unresolved
Our verdict: When using services from Ectaco with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Ectaco reviews & complaints 9

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8:45 am EDT
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Ectaco Spam

about 6 yrs ago I bought a translator from this company. That was ok but in 2019 I wanted a replacement battery. I was only offered new products so I left it. Since then I have had a stream of sales spam from them every day and I sick of it. There unsubscribe does not activate and gmail filter does not get rid of it either no matter how many configured filters I put. The address is new+ (then a figure which keeps changing) @ectaco.com As the figure changes it means it's a different address essentially. I have emailed the Company directly with no response. A disreputable organisation.
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8:48 am EDT

Ectaco Itravl 2

I would like to give my experience with Ectaco Inc. and the I travl 2 also look them up at the BBB and complaints on line.
In Oct of 2015 I bought an I travl 2 that was suppose to have Spanish in it.
I paid to have it delivered asap as I was leaving for Peru for 6 weeks and was counting on it.
They did not load the program into it.
I called the company and they hung up on me a few times.
Then I left messages I wanted a RMA # to return the phone as it was not what they advertized.
Which they ignored.
It didnt even come with an owners manual. I took months to get a digital copy.
So I filed a claim with PayPal and won the dispute but I was in Peru and the phone was in Michigan.
I called Paypal 3 times from Peru and explained I was in Peru till the 1st week in Dec. and ALL 3 times they said it was OK to mail it when I got home.
When I got home in December I was informed I could not send it back now.
Because I was over the 10 day time frame to send it back. Even though their people told me when I called from Peru 3 times I could send it when I got home.
Paypal ask “ if they would program the phone” would I keep it, I said Ok. What a mistake.
I got the phone back and it had English/German, , , English/French, , , , English/Italian, , , English/Russian, , English/Polish and English/Portuguese on top of the English /Spanish I paid for.
Now they sell these languages do you think they were nice and gave them to me?
Then I had to change phone service because turns out you cant put any sim card in it and it work, like they advertized.
Then the screen went out so I sent it back in again. At my expense.
When I got it back I was getting ready to go to Peru in June so I put my Peru sim card in the other doc only to find out it did not work.
So I called and left a message before I went to Peru about the phone and I would send it back when I got home.
I started using this phone in December so in 6 months all this has happened.
I tried to log into my Paypal account but someone else s info was logged in Stetson777 which turns out to be one of the people selling these pieces of junk on Ebay.
So that proves that they switched my phone.
I called them before I sent the phone back and they said they would send me a new one because of the problems I have been having. Another lie.
On July 22, 2016 I mailed it back in. And contacted Paypal again.
I contacted PayPal on the 25th but got no copy of the letter they were suppose to be sending Ectaco to replace my phone with a new one. Which Cara assured me was going to happen.
So after no letter I called again after trying to ask on line, , what a joke.
SO then Ken tells me he is going to send a letter and me a copy.
Which he did.
But he sure didn’t put much effort into it.
Then I get an email from ECTACO saying my phone is damaged. They said 2 pins were broken in the sim dock?
They just worked on this phone putting a screen in it, , , , They broke it when taking the phone apart !
I would not recommend ECTACO Inc to anyone.
Save your money
Leonard VanDerPloeg Jr.

I will be filing a complaint with the BBB, the Federal Exchange Commission and the Attorney Generals Office in NY on top of posting this everywhere on the net.

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1:38 pm EST

Ectaco Ectaco Partner Lux 2

Let’s cut to the chase. Here is a link to the New York Attorney General Office (Ectaco’s office is in New York) for anyone who is foolish enough to buy an Ectaco product.

http://www.ag.ny.gov/complaint-forms

Ectaco gets 1 star because 0 is not an option. This product flat out doesn’t work as advertised and the company knowingly sells products that don't work.

I purchased the Partner Lux2 translator for Thai-English directly from Ectaco.com. It arrived promtly but I immediately noticed less than stellar craftsmanship with the product. Hardware concerns soon faded as I quickly discovered that the product CAN'T PERFORM MOST of the translation functions that the company claims.

Photo Translator and C-Pen Scanning – Ectaco’s website claims these can translate to or from any language you purchase, but both the User Manual and subsequent emails from Ectaco state that this feature only works with European languages. TOTALLY USELESS FOR ANY NON-EUROPEAN LANGUAGE!

Text Translation - Ectaco’s website and the User Manual claim you can type any text you want and have it translated right away to or from the language you purchase. The keyboard contains Thai characters but some language other than Thai (not sure what language it was) appears on the screen when you type. Ectaco acknowledged via email that this feature only works with European languages. TOTALLY USELESS FOR ANY NON-EUROPEAN LANGUAGE!

Voice Translator - I can't say this feature doesn't work at all but it does a fairly poor job. I spoke to an Ectaco rep who told me that this feature simply uses Google voice translator. I PAID $300 TO USE FREE GOOGLE TRANSLATE?!?

After receiving the product, I emailed the company and left voice mail messages every day for about 2 weeks attempting to get the defective product replaced or returned. Finally, after threatening to place complaints with the New York Attorney General Office (Ectaco is in New York) the company finally agreed to give me a full refund but they have yet to give me a method to return the product as their return policy for defective products states.

Complaints have been placed with the state Attorney General Office in both New York and my home state and my credit card dispute is currently ongoing.

Summary – Most of the main features don’t work at all! The ones that do work aren’t that good and are simply using services offered for FREE online. As bad as this product is the company is even worse! They basically hope you'll get tired of complaining and eventually go away. Don’t waste your money on this product unless you have extra money that you don't need. In that case just send it to me instead. I'll at least try to make you feel good about throwing your money away.

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Is Ectaco legit?

Our verdict: Complaints Board's thorough examination reveals Ectaco as a legitimate entity with notable strengths. Despite a 22% resolution rate on customer complaints, which invites a closer look, Ectaco stands out for its commitment to quality and security. Clients considering Ectaco should delve into its customer service record to gauge compatibility with their expectations.

Ectaco earns 94% level of Trustworthiness

Perfect Trust Endorsement: Ectaco achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Ectaco. The company provides a physical address, 2 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ectaco.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ectaco.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Ectaco.com you are considering visiting, which is associated with Ectaco, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Ectaco website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Ectaco.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Ectaco's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 22% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Ectaco. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:50 am EST
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Ectaco Scam Fraudulent Advertising

I want to warn you about a "Bait and Switch" scam by ectaco.com. I ordered from the ectaco.com website the SpeechGuard TLX 31 language deal. My credit card was charged $799.00. After waiting over a week, I called and I was informed by the sales rep that the SpeechGuard was no longer manufactured. He talked me into taking the LUX 2 instead. I tried it and found it was garbage. I called for an RMA number and the sales rep was belligerent and insulting. He tried to bully me into keeping the order. The SpeechGuard TLX 31 deal is still on the website to entrap other buyers. Before buying from this company, check out the many complaints on the BBB website.

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7:54 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ectaco - Fraudulent Scam Device

ECTACO PARTNER LUX SCAM REVIEW This complaint has been filed with the United States FTC investigation division. The following is the initial complaint: 7/3/2013 Attention FTC Investigators, This preliminary complaint details false advertisement and theft by deception perpetrated by Ectaco.com. I purchased the Ectaco Partner Lux in May 2013. This device...

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2:57 pm EDT

Ectaco Don't buy from them

Customer service lied about return policy and would not let us return their 400 dollar electronic dictionary. i called over 20 times only to be put on hold for enless amounts of time. the worst customer service i have ever dealt with. this is a scam.

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7:58 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Ectaco Scam

Below is an account of my experience with Ectaco International. I believe this company is out to scam people. I am still waiting after two months for the "chip" to make my translator work.

Thank you for posting my complaint on your site.

Michael Shea

This letter is to inform you of a company doing business Ectaco International, Inc.

On 12-12-05 I called Ectaco International to order their model TL-2G Greek language translator. At the time I gave my credit card number I was told that I would have my unit before Christmas. This did not happen and so I called the company on 12-26-2005 and was told I would have my unit within the next few days. I received the unit on 12-28-05 only to find it to be defective and would not function properly. I again called Ectaco International and told them of the problem with the translator. They told me send back the unit and they would replace it with a unit that works. I packaged my unit and sent it back next day air at a cost of $40.00. I also explained to Ectaco that I ordered this in December as I had a trip planned to Greece on 1-12-06 and needed it by then and that they needed to send me my new unit overnight or next day air to which they agreed. After a week of waiting I called to find out that they had sent it out ground. I received it the day before I left on my trip. On the plane I discovered that the unit was also defective in exactly the same way. After use of just a few minutes it freezes up and ceases functioning. I spent three weeks in Greece carry a piece of dead weight around with me. Upon returning to the US I again called Ectaco and spoke with a Mr. Boris Krol who first acted like he hadn't heard of any problems with this particular unit. He then promised me on 2-7-06 that he would ship out a new chip for the translator and I would have it by 2-10-06. On 2-22-06, after not recieving the chip I called again and again spoke with Mr. Boris Krol. He assured my that the chip would get shipped right out and I would again have it by thursday 2-23-06. On friday 2-24-06 I called again and was told that it was shipped fedex 2nd day air. I asked for the tracking number and while he was on the phone I went online and tracked the package through the FedEx website. I found out that the tracking number was not a valid tracking number. When I told Mr. Krol that the tracking number was invalid I started getting all sorts double talk. He said that I would get the chip by Friday (2-24-06) even though he knew the tracking number was not real. He told me that he would get ahold of his shipping department and get this cleared up and call me back. He never called back. I again called today on 2-27-06 and Mr. Krol told me as soon as he heard from FedEx and got the chip back from them he would then ship it out to me. I told him that I should not have to wait until Ectaco and FedEx figure something out and that he needed to ship the "new chip" (if one really does exist) out immediately or I will file a complaint with the New York State Attorney Generals office. I also asked for the name of the president or ceo of Ectaco and was given a name of a Mr. Joel Edmunds. When I asked to speak with him or to be placed into his voicemail I was refused. I hung up and called back and asked for Mr. Edmunds and was denied a voicemail or an e-mail address. I was told I could send a fax, which I refused and again asked for Mr. Edmunds voicemail or email address and was again refused.

At this point it is very obvious that one of two things are happening; 1) they don't have such a "new chip" and are trying to buy time or 2) they are a fraudulent company and have screwed me out of $349.99.

I would like a reply to this email and also acknowledgement that your office will contact Ectaco International, Inc. or a form that I may fill out a formal complaint with guaranteed action of some sort from the NY Attorney's General office. I believe something as simple as a phone inquiry from your office could provide a solution. All I want is what I paid for From: Michael

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Melody 4757
Corbett, US
May 29, 2013 11:43 am EDT

May 29, 2013...essentially the same thing happened with my purchase of Partner Lux 6 with an added language Greek that was supposed to be installed on the Lux 6. The Lux 6 came with out the Greek Language installed on it and then after charging and turning it on the screen did not function. I regress, I ordered the Lux 6 2.5 months early so i could get over the learning curve before we left Greece on May 11, 2013. I sent the Lux 6 back got a new one but again the Greek was not installed nor did I get a MSD card. So I called and called and finally was able to get the Greek SD Card in Greece. It was impossible to load. I asked for help and received
instructions that again made it impossible to use. On May 10, 2013 I asked for a refund. On May 11, 2011 I left for Greece with out the
translator. When i returned on May 26, 2013 I resent the letter, no response so i sent the letter again and there was response was it has been to long since the order and we will not process a refund number. Do not do business with this company. They are graded "F" by the BBB. Who can I send my complaint to. NY Attorney Generals office? They screwed me about $600.00.
By the there Tech help people could care less about your problems. Indifference is very hard to communicate with

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PRLBF
Snellville, US
Feb 22, 2013 1:18 pm EST

I ordered an English to Russian Translator and it was supposed to be covered by a year warranty. When I received the item in the mail it was damaged. I returned the item to Ectaco and it was signed for on October 31, 2012. I never received any sort of response from Ectaco regarding my returned item. They made no effort to correct the damaged item and they had it in their possession since October 31, 2012. I called them and they always gave me the run around. The item was supposed to be covered by a year warranty and I never received a new item when I sent it back. When I called in February to try to handle the problem once and for all I was given the run around and told to call back multiple times. I was told to call after 10:00 because that's when the Customer Service department opened. I called after 10 and was asked to call back 20 minutes later because the Customer Service Representative was not at their desk. I called back and I was told the only person who could assist me was the person who sold me my device. I was transferred to him and he said he was in the corridor and wanted me to call back in 30 minutes. I called back. He said he had to transfer me to a supervisor. The Supervisor, Dimitri, told me that the year warranty does not cover the product. The year warranty should cover the product. They did not offer me a refund or a new item to replace the damaged one I received

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JSSmith
Shippensburg, US
Oct 23, 2009 12:03 pm EDT

Absolutely agree--this company is nothing but a sham. I found a Latin-English translator online which proclaimed to have pronunciations--a real benefit for anyone studying Latin. I ordered it, gave it to our daughter as a birthday present and when she put in the batteries and attempted to make the translator pronounce in Latin, it did nothing! I called to return the item and the company informed me that it could not be returned after 7 days! What a rip off--I warn you...DO NOT purchase anything from Ectaco International.

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10:54 am EST

Ectaco Easy to order, PAINFUL to return defectie products

The representative of Ectaco, who spoke in Russian managed to convince a 77 YEAR OLD RETIREE, who hardly speaks English, that this “product” would help in learning and understanding English. Since the Ectaco representative never explained the return policy while talking to the elder customer (my father in law), my wife and I requested this information from a sales representative who informed us about the 7 days available for the evaluation of the product, and NEVER MENTIONED A 6.5% RESTOCKING FEE. When the merchandise was delivered, it became clear that the PRODUCTS WERE DEFECTIVE. First, all attempts to scan anything with “Ectaco C-Pen scanner” failed. Then, no one could understand the voice of the “Deluxe ER850” – it completely failed in voice synthesis in both Russian and English. Finally, instead of sending a Russian electronic book (a promised bonus), Ectaco managed to send one in Polish! On the day 6 of the “7 day evaluation period” we called Ectaco, explained that we did not want this merchandise, received an RMA number, and sent it back via UPS. Simultaneously, we started a dispute regarding the restocking fee, which was not been revealed to the customer prior to the purchase. Moreover, how could my father-in-law understand Ectaco’s policy if he was solicited in Russian, but the fine print with the policy on the invoice was written in English? FINALLY, ECTACO REFUSED (stated in the UPS tracking report) TO ACCEPT THE MERCHANDISE WITH RMA# WHITHIN CUSTOMER EVALUATION PERIOD, and sent a letter to the Credit Card Company stated that customers did not contact Ectaco for RMA number, and that the merchandise was never returned. This case, which is currently under investigation by a Credit Card Company, clearly demonstrates that customers have difficulties in returning unwanted and defective merchandise even when following Ectaco’s rules. We feel that both English and Russian speaking customers should be aware of all of Ectaco’s practices that we faced recently. Think twice before placing your orders.

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Werner Koehler
, US
Feb 21, 2016 6:14 pm EST

Ectaco is a rogue Co. When I tried to obtain a RMA# my calls were blocked. After finally returning the item with RMA# 3 month later no refund. I'm presently considering legal action. Werner Koehler

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5:39 am EDT
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Ectaco Scam

Be careful if you intend to buy something from this company as I got scammed with one of their products, Voice Translator EnglishRussian for Pocket PC. They claim that the software can translate your voice from English to Russian and the way around but it never worked. I contacted them and after back and forth of emails I was told that the software it was not compatible with my Pocket PC. So I asked for a refund but was told it was not possible, it is against their policies, then I asked for a replacement, a software that works even if the price was less. They replied that I had to buy the software as a discount price. After more haggling they sent me a key for a dictionary but it never worked. So I gave up. I filed a complain against them on BBB Canada, they reviewed it and contacted the company, I am waiting, it may take a few weeks.

So think twice before buying something from this company, you'd better find one who at least has the decency of giving your money back on products that don't work.

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Lenny Vanderploeg
, US
Aug 22, 2017 3:15 pm EDT

Join Ectaco sucks on facebook

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cathcarr
, US
Nov 16, 2015 10:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

I too was robbed by this company. Called to find out information about a product and asked if I could return it if I did not like it. They said yes. I bought the product and did not like it. When I called to send back the product, the man on the phone was incredibly rude, hung up on me twice and still have not heard back from them. I have filed a complaint with the Better Business Bureau.

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Miguel Lopez R.
, ES
Jan 27, 2014 12:26 pm EST
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This company is a band of burglars... I bought a ECtaco traslator ES800 English to Spanish, i received a Russian-German one (series 900), i made a complain and said that is a superior model, no reason to complain! But it is in cirylic alhabet for russian i replied! at last they provie a RMA number (it took more that 10 emails and phone calls...).
I sent the parcel, and they receive it but after the reception, they stop answering my e-mails.
Now, two months later, they have the translator and the money (292 $), and no refund issued.

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chipmunk
Homewood, US
Aug 11, 2011 9:28 pm EDT

Their Internet offers are deceptive if not fraudulent. They offer a 4 to 1 Back to School promo which includes accessories which they dont provide. They offer free delivery in the US for accessories which they dont provide. They claim there is fine print in their ads explaining why, but I havent found them. I'm sorry I didnt check the complaint board before I oredered.

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rusafed
, PT
Nov 22, 2010 4:33 pm EST

Mis-use of BBB Name.
This firm has misrepresented itself as a BBB Accredited Business on its Web site at www.ectaco.com. On November 19, 2010, the BBB requested that this firm cease and desist all unauthorized use of the BBB name and logo on its website. The BBB is awaiting the firm's response.
THIS FIRM IS NOT CURRENTLY A BBB ACCREDITED BUSINESS with the Better Business Bureau Serving Metropolitan New York, the service area in which it is headquartered.

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rusafed
, PT
Nov 21, 2010 4:53 pm EST

No change.I have a problem with ER900 Deluxe ($599.95).Not working: TOUCH SCREEN and VOICE RECORDER.
I sent my ER900 indicating all the problems to ECTACO and I have no information, the second month.
Mr. Boris Krol has not respoded to my emails.ECTACO do not want to fulfill WARRANTY.
Andrey
Portugal

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Tommyboy12
Albany, US
Nov 16, 2010 9:56 pm EST

My Name is Tom. I had to post about my Positive experience with Ectaco.

Maybe allot has changes since a year ago but the company and the representatives were very helpful. I placed an order with them for a Vietnamese device (something around $450) and i received it but not the accessory package for the promotion. It was entirely my mistake as the item was not included because of the promotional discount i was given. They sent me the accessory package completely free of charge.

I have, and will continue to recommend Ectaco to anyone for language translation.

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Vernon
, GB
Feb 26, 2009 7:25 am EST

My name is Vernon Turner and I live in the UK. I too have been duped by Ectaco's false claims about their hardware and software. The expensive translation unit I bought is a piece of plastic trash. I wish I had your determination to get my money back, but after reading so many warnings about the hassle of getting a refund I decided to put it down to a bad experience. However, I am determined to get this company investigated. Is there a government department in the US that I can complain to? Here we have 'Trading Standards'. It has many powers to investigate false claims by sellers and to protect the rights of buyers. Is there something similar in the US I can contact?
Hoping your own situations have been resolved.

Best wishes

Vernon
UK

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Customer_2008
,
Nov 24, 2008 2:09 am EST

We have had even worse experience with Ectaco (products ER850 Deluxe and C-pen scanner). Products were defective, Ectaco refused to accept return, which was sent on the day 6 of the "7 day customer evaluation period" with RMA number (it came back with UPS). Finally Ectaco sent incorrect information to our Credit Card. At this moment we are disputing all the charges via Credit Card. Think twice before you place any order.

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Lenny Vanderploeg
, US
Aug 22, 2017 3:14 pm EDT

Join ECTACO SUCKS on facebook

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