Economy Rent a Car
reviews and complaints

I reserved online to pick up a car at Toronto airport. I used credit card info to book the car. But when I got there to get a car I was told he would not rent one to me because I didn't have a credit card. I have always used a debit card and at times the run it as credit. He still would not rent me a car because I didn't have a credit card with me.
So I returned to the van to go back to the airport while on the van 2 other people told me they used their debit cards. I want to know why this happened?
Thanks Debra Vecchiarino

Reservation #eexpn03a6977 was picked up at above address showed proof of insurance coverage that was faxed over from my insurance company still was told that had to put down 1000.00 for coverage. Waited almost an hour for car was told that the car was being wash. Got car went out to dinner with family got back n car my son see roaches crawling on floor n console. Than I knew why it took so long to get car I can be contacted at [protected]. I will be disputing charges with my credit card holder

I am contacting you guys because I rented a car online and I somehow bypassed the information that states that the vehicles cannot be driven to Nevada and which that's what I needed it for, when I showed up to pick up the car at the San Diego Airport I was notified that the vehicle cannot be driven to Nevada and I was suggested to use a different company in which I did I would like to get a full refund due to being unaware of that detail thank you, the gentleman that help me out from Economy suggested to contact you guys for a full refund. Below is my rental detail

Reservation dates
Jun 13, 2019 - Jun 16, 2019
Itinerary #
[protected]
Confirmation
PEXPN03AC527

5/27/2019

TO: Economy Rent A Car

On May 14 I rented a car from your office in FLL. I reserved it prior a few weeks earlier. I choose Economy because of the great rate offered. With that said, the experience at the office was less than impressive and was sketchy and falsely represented false marketing and sales practices.

In particular, the branch manager, Marcela Becerra, was rude, condescending and dismissive.

I have rented cars for over 30 years and have never been strong armed and bullied into paying the insurance fee. The way it was presented was also false and deceptive. It was presented as if I had no choice, in order to rake in the extra $$$. It was Not made clear that I did have the option to secure my card with a deposit until return. It was stated by the rep and restated by Becerra that my only choice to get the car was to pay the 83.68. I have never ever paid this before and because of this I will never use Economy again. All other rentals hold 200 as security and accept my personal insurance as coverage, as presented with my full policy copy.

Becerra was the most unprofessional person I have come across in a long while, at a car rental or elsewhere. She is a poor rep for your company and is condescending, dismissive and abrupt. She does not listen to the client and rather is of a Nazi tone, her way or the highway. Sad. So the low rates that you advertise are OT worth the deception.
I plan on taking this full statement to all of social media and to all of your sites. You need to address this horrible practice.

Joseph Schreck

I reserved a car from San Diego airport. My plane leaving from Phoenix scheduled to land in San Diego was delayed for 3 hours. Since I was late picking up the car (I also did not realize Exonomy expects you to be "on time") they canceled my reservation. They will hold it for 2 hours only. I said I could prove the plane was delayed 3 hours and they said it didn't matter. So for a $40 charge they could open my reservation. For my trouble they would "upgrade" for free. (Which ended up being the exact compact car I originally reserved so there was no upgrade). I prepaid for gas so I would start with a full tank and return on empty. Well stupid me trusting that I would actually have a full tank to start with, left the rental area and didn't notice the empty tank until we were out of the airport. I left 3 voicemails with the company to let them know and they have yet to return my call from a week ago. Very disappointed. Never renting from Economy again.

Rental Agreement# MCO-22369 Reservation# PRENX036AD57

1. Asked to buy Economy Rental Insurance which was not necessary:
I rented a car from Economy Rent a Car at Orlando on 4/11/19. I wanted to use my own car insurance for the rental car but the sales person asked for my car insurance paper which I did not have with me. At the time of booking this was not mentioned. So, I was asked to buy Economy Rent a Car insurance for 5 days ($102.62) otherwise sales person said that he will cancel my rental car. I was at rental place at 9 pm after taking 4 hours flight. So, I was forced to buy this insurance against my wishes. Later I found out that this insurance was only supplemental insurance and did not include collision and damage to the car but sales person told me that it does when I got the car.

2. Unauthorized credit card charges:
I returned the car on time on 4/15/19. I recently received another bill for $21.91 which was for the toll I missed to pay. Actual toll was $1.91 which I understand I have to pay. But additional $20 administration fees was charged and $21.91 was taken out of my credit card without my permission.

I am requesting refund of $102.62 plus $20.00, total of $122.62 which I strongly feel I should not have payed. Please resolve this issue quickly by 5/3/19 and refund me $122.62

Today I picked up my my reserved car, I reserved a mini van and the personal that attended me was very very rude saying that the didnt have any minivan and if I wanted to rent the car the only option was a suv, he was angry about someting. Suddenly his 2 other, arabs friends startes pro yell saying that may 5 family and legend will fit. And started ro push and throw may luggege.

> I recently booked a car rental through your service. My confirmation number is
> ECD9DE5F. My plane into Phoenix was 2 hours late and by the time I got my
luggage
> and traveled to the Rental center I was close to 4 hours late. When I arrived
at
> the Fox rent a car location in Phoenix I was informed that my reservation was
> cancelled because I was late. When I showed my paper work from Economy car
> Rental which include cancel protection they told me that they would not honor
my
> reservation. Then they told me that my cost would be $590. I then showed them
my
> paper work showing that I had already paid $77.37 towards the $410.37 cost. I
> was then told that they would never rent for that price and that they would
not
> credit me with the $77.37 payment. They also told me that they do not use
Toyota
> cars. If you look at their confirmation # FFX00D230C it clearly states the
price
> of an additional $333. Their confirmation also states I was to get an
> intermediate car, instead I had no choice but to take the Kia Soul at the
> greater price. Needless to say I am very upset with Fox. I was stranded at the
> airport with no transportation and faced with a much larger cost then I was
> expecting to pay for a car that I did not want. I realize that I was late
> arriving, but was told that even if I would have arrived earlier they would
not
> have honored your paper work. I would expect my original payment of $77.37 and
> the difference I had to pay of $180.88 refunded to my account.
> Ron Kading
I did complain to the Economy customer service and basically told tough!

I phone the car rental company - Hitch rentals and cancelled my booking but Economy Rental Cars refused to refund my deposit. Their excuse is that I didn't phone Economy Rental Cars directly to cancel but only cancelled with Hitch rentals and they did not make me aware that I needed to contact Economy Rental Cars as well, if they had of I would have.

It wouldn't cost Economy Rental Cars anything to refund my deposit, in this case it was an honest mistake by myself and Hitch rentals and shouldn't have to forfeit $44.

Terrible Service.

Upon arrival van smelled like dog and mold.
I was told to sign in and was told to wait outside with the other guest.
This was a car sales lot and the office was in a ugly trailer. False advertisement.

Had to return 1st vehicle after 2 days. I had to keep putting air in the tire and the car kept missing as I was driving. Picked up with only a quarter tank of gas.

I was given 2nd veh. Which seemed good. However after driving some distance the breaks squeaked so loud and once again the light came on to put air in the tire. Really!
This was a vacation I worked hard to take and the experience with your company was night mare. When I returned car and told attendant he said he didnt have any other good running cars.

I'm asking for a refund. I can be reached at [protected]

I have more photos I can submit as well.

Sincerly,

Debbie