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Choice Hotels International Customer Service Phone, Email, Contacts

Choice Hotels International
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1.7 243 Reviews

Choice Hotels International Complaints Summary

43 Resolved
200 Unresolved
Our verdict: With Choice Hotels International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Choice Hotels International reviews & complaints 243

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12:33 pm EDT

Choice Hotels International quality inn billed me again later

I've tried to get help since April. I stayed march 17 -19. Everything was fine I thought. Then at The end of the month I get my bank account​ over drafted because quality inn took out charge for the room a.mount like stayed again. This caused my car payment not to go through.so now im on verge of losing my car. I've called n emailed everywhere they get so snobby with me

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12:59 pm EDT

Choice Hotels International denial of rewards points for prepaid room

I SUBMIT this letter as a formal complaint against management of Quality Inn Airport, St. Louis Missouri (MO046)and Choice Hotels.

Date of arrival: April 22, 2017
Date of departure: April 23, 2017

We also stayed at the same hotel April 27th and 28th, 2017. We experienced several problems during this stay, for which I have not submitted reviews for our stay.

Problem:
Room was fully paid in advance.
United Airlines failed to make our connection in Newark, NJ to St. Louis, so we were forced to pay for another hotel ($200.00) at a hotel at the Newark Airport.
While stuck in Newark, I tried to call the Quality Inn Airport (MO046) three times to advise them of our travel problems. All three times I was placed on hold for such a long time that I hung up, and tried to phone again. I did all of this with a Canadian cell phone, calling an American phone number, which meant that I was incurring considerable fees for trying to call the hotel in St. Louis;
When I tried to have problem resolved after I arrived home from my trip, on the evening of May 3rd, a customer service person Fernando experienced the same problem as I did when he tried to reach the hotel by telephone… being placed on hold for unacceptable periods of time.

Issue:
Room was fully paid for, in advance, but given that MO046 entered me as a “no show” I am being denied my Choice privileges points.
There is no logic in this, given that the room was fully paid. Why would I be denied my points, when the room was fully paid for?
I am not asking for a refund. I understand that pre-paying means that the room is non-refundable. I just want my due points.

Solution:
a). provide the points to which I should be entitled, or
b). my husband and I cancel our Choice Privileges Reward Cards and we begin using another hotel rewards system. I will use my already generated points before cancelling the card.

BTW, as I wrote this note, I was on the phone on hold for approximately 15 while one of your Customer Relations staff had me on hold, when after 15 minutes the Customer Service Rep disconnected my call..

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8:45 am EDT

Choice Hotels International no response from anyone re complaint filed

Stayed Fri Feb 10, 2017 at Sleep Inn in Austinburg Ohio, In middle of night at 2:00 wake to sound of scratching chewing between bed and nightstand. Every time I moved or looked the sound would stop. Eventually was able to turn light on quickly to discover a mouse that had pulled a candy bar wrapper off the nightstand. In the process I banged my forehead on corner of nightstand. I immediately went to the front desk informing the clerk what had happened and was offered no help. Finally I demanded another room and asked that the manager contact me first thing in the morning.. He agreed to the room and handed me an incident report that he wanted me to fill out. At this point I touched my forehead and discovered that I was bleeding from a 3 inch cut. The whole time he did not mention this nor did he offer first aid, a kleenex or ask if I was okay. My wife and daughter went to the new room to try to get some sleep while I stayed in the room with our belongings, computers, phones, etc. I set a trap using the garbage pail, the wrapper and a pillow and caught the rodent in hopes that it was the only one but soon discovered that there were more mice in the room Because of this I was forced to unpack all of our suitcases and bags and repack to ensure that we did not bring the rodents into or vehicle and home.

The manager did not contact me at 9:00 in the morning upon her arrival like I was told so at 10:00 I spoke to another front desk employee, Bonnie, who in turn spoke to the manager, Pamela Jenkins, by phone and informed me that the manager would be in soon and would call me. At 11:00 still no call so Bonnie contacted manager again and advised that if I signed up for the rewards card that she would authorize 10, 000 points to make up for my troubles and that the room charges would be returned. I did sign up. At 12:30 the manager was still a no show so I gave Bonnie my cell phone number and told her I still wanted to speak to the manager while still in town and would come back if necessary. I was told the manager would call so I gave her the mouse in the pail to be disposed of and checked out.

Ms Jenkins never did call on Sat while I was still in town nor did she call on Sun or Mon so I contacted Customer Service and filed a formal complaint (8704124) and was told that the issue would have to be dealt with by hotel manager and that she would call me within 72 hours. Still no call after 3 days passed so called back to complaints office only to find out that Ms Jenkins got complaint and instead of calling as requested or emailing she sent a letter by mail to Canada. I told the supervisor in complaints that this was unacceptable and I wanted a phone call and gave her the number that I could be reached at. I was told that Mr Jenkins would contact me within 72 hours. Still no call after 3 days so I started calling the hotel and leaving messages, and still no call back. Eventually did speak to her and was given a number of excuses as to why she did not call and was told that she sent me a letter in the mail to but she could not remember the contents of the letter as to what resolution has been offered and claimed that the room was checked and there was no sign on mice and questioned the validity of my complaint . I informed her that had taken pictures of mouse droppings and video of the mouse I caught in the room. She wanted me to send her the pictures and video. I advised her that based on her dismissive attitude I would wait for the letter to view the contents before doing anything further.

It has now been almost a month and I have yet to receive anything nor have the points offered been added to the Choice Privileges account. .

Since a supervisor at Choice Hotels customer service complaints informed me that they are unable to help since the hotels are privately owned I would like a name and email contact of someone at JSM Group LLC in Edison NJ who I can speak to.

Thanks

Todd Balkwill

;

Todd Balkwill
Mar 9

to grdesk
Hello Stephanie

After our conversation yesterday I assume you contacted Ms Jenkins at the Sleep Inn to get info on the contents letter that she said she sent.

She called me today to advise me that she was cancelling a reservation she thought we had for tomorrow, March 10 and to inform me that we are no longer welcome at the Sleep Inn. She apparently mixed up our stay on Feb 10. She gave no explanation as to why but I can only assume that it is due to my complaint. Had we in fact had reservations and planned on staying there it seems quite rude that she would cancel our room with less than 24 hours notice to book somewhere else and to further ban my daughter Kelsey, since the original reservation was in her name, from Sleep Inns.

Please forward this to your supervisor or someone who has the authority to address this issue and cc me.

Thanks again

Todd Balkwill
Apr 4

to grdesk
Hello Stephanie
Still have not got anything from Ms Jenkins nor have I heard from you

Todd Balkwill
Apr 4

to ihelp
Hello

Is there someone who could contact me since I have had no response from the hotel manager or from anyone at grdesk

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7:55 pm EDT
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Choice Hotels International april 19 stay at the quality inn & suites north/polaris 7500 vantage drive, columbus, ohio.

I write to protest the conditions during a recent stay, and the company’s unwillingness to make any adjustment to date.

On April 19 I stayed at the Quality Inn & Suites North/Polaris 7500 Vantage Drive, Columbus, Ohio. The experience was dreadful from check-in to checkout.

The room was tiny. This is perhaps understandable. I did take the cheapest rate in the hotel. But this was the smallest room I’ve ever booked, and I’m 64 years old and travel for business. I’ve seen a lot of hotels and motels, and a fair number of them have had one star. This was the smallest. The room smelled bad. The hallways smelled almost as bad. The refrigerator was wedged under the middle of desk area -- I could not even get my laptop on the remaining edge of the working area. The desk chair was broken.

The front desk that evening tried to help, but there was only so much he could do -- he could not budge the refrigerator, and if the entire hotel is musty, he can’t give me a different room. The problem is the property and price, not this particular staff member.

There is no elevator -- okay, the building only has two floors, but this property was worse than a cheap chain like Motel 6, which would have been half the price.

The wireless connection was bad at night. I had no connection at all in the morning in the lobby. The day manager couldn’t get on, either. He said he could reach the internet with his phone, but he couldn’t get my laptop or my phone to work. I finally managed to get access through the tech number provided.

I did receive a routine email asking me about my stay. I completed it, stating that some compensation is certainly in order. I said that I would leave feedback on various social media, which I have begun to do, and that I would update it depending on the company’s response.

I later received a note from someone claiming to be the property’s general manager. He apologized but did nothing.

This is completely unacceptable. What does the company intend to do about this?

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Vhp Wva
, US
Jul 07, 2017 5:47 pm EDT
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Complaint against Quality Inn, Gallipolis, Ohio: The staff I encountered including the manager were wonderful people. The hotel needs to be given more money from corporate and/or the franchise owner. My 1st room was musty/moldy from too much humidity that the motel was trying to mask with a horrible deodorizer and TV didn't work. 2nd room I was moved to did not smell as moldy but still needed a dehumidifier. Outlet falling out of wall, drippy faucet and other falling down parts where simple cosmetics would make it look better. I walked across the room a few times in my bare feet and got dirty feet as if I were outside! Found a dead bug in the bathroom, gave it to the manager who told me they do have exterminators that go through but EVERY hotel has bugs - I just found one of theirs! Both rooms had highly noisy AC units which made me wonder if they were not working properly hence the humidity problem. The free breakfast food was appreciated but tasted bad. The manager said she would reimburse my payment and give me more points, which I do appreciate. I called corporate Choice and spoke to a polite man but thick accent made it hard to understand him (overseas call center?). Bottom line as he explained: corporate does not care nor control their franchise owners and corporate refuses to contact me with a follow up conversation. They are way to pricey anyway so my recommendation: stay away from all Choice Hotel properties. Make reservations at your own risk!

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11:21 am EDT
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Choice Hotels International choice privilege card

My husband and I stayed at Rochester, MN hotel for 30 days. I was advised by hotel management that I would get 1 night free for every 2 nights I paid.
Well they lied. I got 2, 290 points, It takes 8, 000 to 20, 000 points to stay 1 night. I have complained 4 times, but all I got was 2, 290 points. My husband had 5, 710, I had 2, 340 points before these other points were promised to me. DO NOT BELIEVE THIS CHOICE HOTET I INTEND TO TELL EVERYONE THAT LISTENS.

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11:14 am EDT
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Choice Hotels International denied room w/reservation in hand and booking agent online

I was denied my room even though I had my email confirmation from Priceline. Original date was for 04-20-17 amended for 04-21-17 for arrival dates. Prior to me coming i called hotel to see if i could change the date because of me driving alone after the event i was attending. I was instructed by the young Lady that worked the phones (said name was Heidi) I would have to call my booking agent but saw no problem with that request but something she could not do on her end. The date of this phone call was on 04-16-17. I called Priceline and they got me over to there partners customer service department gave them my request and the changes was made after some calls to the hotel. I received my amended confirmation with all the changes. Manager stated the person who amended my reservation hasn't worked there in a month but the Priceline Agent and myself have the same employees name, date, and time.

Even with all the information we gave the manager he refused to honor the reservation knowing that someone made a change. I the customer can only give the name the person on the phone use. I was able to provide time and date of the call so he could look and see who was working and he refused to verify that information or look at amended reservation.

I drove two hours and was screamed cussed at and then put out. Stating my kind should be use to being put out and denied access. I asked what kind Disabled or because I am black.

Most embarrassing experience I have had in life. No respect given for me even with other people in the lobby. I had all my paperwork and called Priceline everything a customer would do and very calmly while being screamed at and dishonored.

I was coming to Akron for a Sarcoidosis Event that I missed because I had no place to stay. I current have Sarcoidosis, so after traveling alone for 2 hours i had to get back in my car with no rest to travel home. The Manager was made aware i was there for a medical event and still did not care. He saw me when leaving ( I was parked in handicap parking at the door crying) he just looked and walked to his SUV parked in front of door and left.

I have put in a complaint with Choice Hotels on the 21st then again on the 25th with a live representative and received a case number still haven't heard anything from them.

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7:32 am EDT
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Choice Hotels International clarion suites savannah (ga 297) bed bugs

My 3 kids & I attempted to stay overnight at Clarion Suites located at 17 Gateway Blvd, E., Savannah GA on 4-20-17. We woke up at 1am to bed bugs crawling & biting us as we slept in the bed. We immediately ran down stairs to complain. The front desk was of little help only offering a different room. But we wanted to check out. The Lady at the front desk Ms. B. called the General Manager Vismal Patel. He instructed her to lie to us saying she reach his voicemail. But she was infront of us as she explained to him what was going on and the bed bugs in room 214. He didn't want to deal with the issue or speak with me in regards to. MS. B sent him a detailed email with all my contact information and I still have not received a call from him. He's avoiding my calls. I provided Ms B pictures & video evidencing the bed buga crawling on the bed & bites we had received. DO NOT PATRON THIS HOTEL AND ANY CHOICE HOTELS. They are independently owned and the franchise don't appear to care about their customers. I will notified all my personal & business relations to never patron a Choice Hotel. This experience has damaged the Franchise integrity. My family is still suffering from the bites & horrifying experience. I will post the pictures, video and this review on every platform available. This hotel and management are deplorable.

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1:54 am EDT

Choice Hotels International unethical behavior and unprofessional conduct

My name is Jamie Spears I have been at the Quality Inn & Suites in Lithonia Ga on Snapfinger Rd. My husband and I have been in the King Suite for 3 1/2 weeks since being there all of the Associates come to work high and drunk they are very unprofessional and unethical. I made a complaint to the manager about the housekeeper who clearly drinks and smoke who have taken all day to come clean my they are supposed to come at 10am no one came then when the housekeeper finally get to my room she has a attitude and can't clean worth nothing, I asked her to Vacum the floor she asked if I can remove the change from the side of the wall I replied Vacum around it.
She then turned on the Vacum and started talking ignorant saying "She want the floor vacumed but dont want the wbole floor" now i hear all this i said i am reporting that to the manager that first she didnt want to clean the room n her attitude. Around the corner comes two other ghetto females high as well asking what's the problem like they managers I over look them. I speak to the manager she says she will address it but I hear the housekeeper say I'm lieing n the other two girls taking up for her. That was stricke one the third day she come again so calls clean the bathroom it was still dirty nothing looked or smelled clean that was strike two. I reported i wanted anotber housekeeper to clean my room. Here this is now my fourth week now in a king room for three days the same alcoholic drug addict don't clean my room I do it muse5i ask for clean linen because the linen was dirty she smiles go get it. I'm cleaning and here knocks 4 other housekeepers including the linen worker n the non management housekeeper n her crew question me about their policy on 12pm no service I then say never heard of it then she gets real jazzy and say it's a yes no question I look at her by then I'm utterly upset. Then the manager comes up and ask whats the problem I go to answer him this ghetto worker then talks over me saying I'm going to tell the owner cause we been having to many issues with your room at this point all he'll about to break loose the manager on duty is clueless this is the worst hotel I have been to in my life and I do not recommend anyone stay there at all they all need to be fired.

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4:16 pm EST
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Choice Hotels International choice hotel stay customer service port orchard washington

Here is a copy of original complaint and 2nd complaint follow up [protected]
Still no acknowledgement. Very poor representation I would say.
I sent this email to the General Manager-regarding our stay at Choice Hotels. I have yet to receive a response. NOT good customer retention attempt no Customer Service.

Subject: Room 209
Date: Sat, 7 Jan 2017 19:44:52 -0500
From: Janna
To: gm.[protected]@choicehotels.com

Mr Chan Park

First I would like to thank you for the Week long stay at your Hotel.
We enjoyed the view and the complementary breakfast-and your Maid staff
was very pleasant.

We arrived in Port Orchard Wa on an un expected family emergency-and
were grateful your Hotel had openings that accommodated our needs on
such a short notice. This visit resulted in the passing of a family
member and we were at a loss on a safe place to stay.

As luck would have it, there was a power outage in Port Orchard, due to
a "pole" being knocked over, and the hotel was without electric, for
over 8 hours. When this happened, we went to the office to see what had
happened-and was told it "will be about 45 minutes more" and why. This
was after about 2 hours.

About 2 hours or so more, I went to inquire as to the status-and was
surprised that a generator was hooked up to the front office and there
were lights etc. hooked up for them. I asked if there were a couple of
flash lights, candles-etc and could I possibly get 2 Blankets, as it was
getting "chilly" quickly. This after about 4 hours. total.

The young lady was VERY rude, and told me she could not give me any
blankets-as they were needed to be able to rent out other rooms- and
that there was NO WAY she would open any storage areas or other rooms to
get a couple blankets.

First of all, I am surprised that Guests weren't notified, this is what
is happening and here is a flash light and blankets until everything is
back up and running. Keeping Guests informed. I was told I couldn't
talk with manager because "he has children and its late to call him"-I'm
sorry, but I am in customer service, and would never have told a guest
that.

Am I wrong in thinking that access to blankets-pillows etc. should be
available to the FRONT DESK STAFF? In case of an emergency?

We had paid for a weeks stay- and just asked for some basic items. Oh
Yes, she did give me 2 flashlights, and after this last contact-she
brought 2 blankets- to our room and shoved them at my daughter saying,
"here are a couple blankets, maintenance let me get them when they
brought me gas".

Not a good representation of customer service, and definitely not
provided in a "caring" manner. I just think you should be aware.
Perhaps have a contingent plan on what to do or how to do something
considerate in the future.

Amanda Weaver-Room 209 December 30th-January 5th

[protected]@gmail.com

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11:27 pm EST

Choice Hotels International gimmick website

Use extreme caution when booking online through choice hotels. I was searching hotels for my specific travel date and then a very discounted deal hotel appears, which did advertise it was not refundable. i click into it thinking oh that's a nice deal i guess i would by this even though it's non-refundable because i knew i was going to be for sure staying in that area. Anyways once i clicked it, it had a countdown thing making it seem super limited like the deal was going to disappear if i didn't book right then and there, and so i quickly but still thoroughly overlooked everything and booked it. 2 weeks later i go to check into the hotel and worst thing ever happens, the reservation to my awful surprise, the check in date had passed. i was so confused, so i went back in my confirmation email which i didn't even think to double check initially because i triple checked the booking dates before finally booking, and sure enough the check-in date on my confirmation email was the same date that i booked it the hotel. clearly that is not what when i intended to stay, having already drove 3 1/2 hours and paid for the hotel, non refundable. i was shocked. it ruined my trip and all my plans because i had no other hotel to stay at due to a huge event in the area everyone was full. i called choice hotels up, and told them what happened and i truly believe it was the system that error'd out during checkout because i triple checked the dates when booking. the hotel could not refund me, so they said they would open a system investigation and see if there really was an error. after following up with them, the investigation could see the original check-in dates i had searched for (which was not the same day i was booking), and then apparently when i had clicked on the flashy limited time only special discounted hotel stay, the dates RESET to the current date! I still don't believe that I overlooked the check-in date when booking that discounted stay, but either way i told Choice hotels that the website tricks you then, and i'm sure I'm not the only customer this has happened to. They design the website like that to RESET dates on purpose hoping that you over look dates i guess and book a NON-refundable same day of purchase stay. I think it's so messed up. Choice knows what they're doing and i explained that's terrible customer service and poor website design that it would do that. I asked could they please give me a courtesy one time refund for the inconvenience and the fact i didn't even get to stay at the hotel, and they said no, that because I could view the stay dates before confirming it was essentially my fault, however, it wasn't my fault the dates reset on me when i hit the special offer stay. And they just said next time i could call and book over the phone instead of online. Really?, that's your solution rather than fixing your screwed up tricky design of a website? Great job with your customer service Choice, you have lost a loyal Choice Privileges member. I advise everyone to steer clear of booking online with Choice Privileges.

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5:00 am EST
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Choice Hotels International out of service room

Stay at this hotel every trip I make to Hannibal and no issues, that being said I checked in to Quality Inn and Suites on 1/7/2017. Went to the room and left luggage noticed a faint odor, left hotel to visit family came back about 10 pm was getting ready for bed and the wife said odor was really bad in bathroom and toilet would not flush. So she goes to the front deck and mean while kids are in bed, she comes back up and says we have to move because this room was suppose to be out of service. So we have to get the kids up pack everything back up and move to a smaller room down at the end of a cold hallway and now it's like 11:30 pm. Not a good experience to say the least.

Tim

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9:53 am EST
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Choice Hotels International overnight stay

We checked into the Comfort Inn at Great Falls Montana on Nov 22nd, 2016.
Just after 5:30 am I awoke and noticed a swarm of bugs crawling on the night stand. We quickly dressed and also noted these bugs on the bathroom floor, before vacating the room. I requested a refund from the desk but was told he didn't have that authority. I have sent emails to this hotel and Choice Customer Care : "Customer Relations "
and have only received a partial refund of $20.00 out of $85.30 total for room and breakfast. I also called customer care at [protected] and waited on hold for more than 15 minutes, hanging up rather than spend more money in phone charges from my cell phone.
I find this unacceptable as we were
disturbed by this and didn't receive our normal breakfast either. After this experience and lack of a fair response on their part we will be refraining from staying in ANY Choice hotels in the future.

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4:18 pm EST
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Choice Hotels International room 142

I stayed at this property before it was nice. I stayed here on 12/05/2016 and it was disturbing. Especially the plastic covering the smoke detector. Paying 100.00$ a night you would think they would take a little more care of this property. I hope someone will see this and resolve this problem. I always stay at choice property's and most of them are nice places to stay.

Thank you
John Hansen GP-JSH11016

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3:55 pm EDT
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Choice Hotels International billing, crack smokers

when I arrive at 4420 cedardale dr in Dallas Texas on the 13th of October, my first night there the crack smokers kept knocking on my door all night long when I call the office nobody would answer the phone. I choose to stay there because my job is next door which is Amazon fulfillment center, we do travel from state to state to work and I felt that if this hotel was a good one I would let my GM know that it's a great place to stay, that will never happen. Now as for the Manger Bharat Patel, I would ask him to charge my card when I felt like I wanted to stay and instead of him charging my card when ask he held on to my receipts until 22nd of October then he wants to charge my card. he told me that my bill was 406 and then he said he made a mistake it was 481, because I paid 200 in cash, I ask for a receipt I was told I could not get one because it belongs to the hotel, his night manager has NO CLUE about being a manager because he was never around or could not be seen cause I did check for a manager. there is nowhere to do laundry, so I feel I should be refunded I was in room 224 from the 13th of October, to 22nd October it would be a great place to stay if ya'll had security who would keep drug smokers and dealers out, so that people who works can rest.

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Update by Marilyn Milo
Oct 24, 2016 3:58 pm EDT

when I arrive at 4420 cedardale dr in Dallas Texas on the 13th of October, my first night there the crack smokers kept knocking on my door all night long when I call the office nobody would answer the phone. I choose to stay there because my job is next door which is Amazon fulfillment center, we do travel from state to state to work and I felt that if this hotel was a good one I would let my GM know that it's a great place to stay, that will never happen. Now as for the Manger Bharat Patel, I would ask him to charge my card when I felt like I wanted to stay and instead of him charging my card when ask he held on to my receipts until 22nd of October then he wants to charge my card. he told me that my bill was 406 and then he said he made a mistake it was 481, because I paid 200 in cash, I ask for a receipt I was told I could not get one because it belongs to the hotel, his night manager has NO CLUE about being a manager because he was never around or could not be seen cause I did check for a manager. there is nowhere to do laundry, so I feel I should be refunded I was in room 224 from the 13th of October, to 22nd October it would be a great place to stay if ya'll had security who would keep drug smokers and dealers out, so that people who works can rest.

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11:45 am EDT

Choice Hotels International rooms/customer service

I reserved a room in irving, tx. When I checked in, I used a credit card for my visit. The rooms were disgusting. The carpet was filthy. The room smelled like bug spray and the bedding was soiled. I cancelled my stay and the clerk rushed me out of the hotel. I discovered the next day that they charged over $400 to my check card, which I used to book the room, even though I checked in with a credit card. Also I reserved under the friends and family so the whole visit should have been $176. It took a week to get my money back from the hotel. I would never return or recommend this hotel to anyone.

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Wine Is Good
Wine Is Good
, US
Oct 19, 2016 5:52 pm EDT

They charged the card you booked with. This is standard practice anywhere you stay/nook. It took a week to get your money back because that is how long it took your bank to process the refund.

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8:25 pm EDT
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Choice Hotels International unethical behaviour

I called customer service for a particular location (Chicago Loop) regarding my reservation. The CS rep, who was clearly not American, asked me for my information to confirm my identity but decided to use that to sign me up for their loyalty program without my permission.

Beware of Choice Hotels and the risk of having your data stolen and misused.

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4:38 pm EDT

Choice Hotels International bad hotel

I booked this hotel on Price line. when I got there they did not have my reservation. When the first desk lady was checking me in a child came from behind the wall by the desk. ( like she lived there). We get to the room and it needs pain and the lamp shades are CRACKED. In the morning the hallway smelled like cigarette smoke ! and the breakfast was even worse. Al they had for warm food was egg patties and a few pieces of sausage. It was only 7:30in the morning he was just putting it out. there was not even a coffee pot under the maker. and only 1/2 of the toaster worked.When we went to check out I wanted a receipt and it took him about 20 minutes to figure out because it was not under the door like all the other hotels do. It was just a really bad. I have never had a stay like this before from their hotels.

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10:38 am EDT
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Choice Hotels International rewards; choice hotel privileges rewards & points

Total Scam! Try if you like to get ahold of this company to ask about your rewards...even though I get numerous emails a days for recent stays, they claim I do not have the correct email address...even though I click on the link from that same email and use the Rewards Number they have assigned me and is listed on that same email...or when you send them an email in regards to your so called points, they never never answer your emails, God forbid you should try to call them, it's a joke! I have discovered that my recent stay at a Best Western was so much more enjoyable and with or without the point system, I will make them my preference!

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8:06 pm EDT

Choice Hotels International giving refunds due

On friday, sept 2nd my family and i checked-in the econo lodge oceanfront oc for our last vacation of the year. Well on saturday, sept 4th we woke-up to hurricane hermine after checking out the weather forecast and it had suggested to take refuge for the upcoming storm. I called the front desk to let them know that we were checking out around 9:00 am. I was told from the front desk manager jody that they weren't giving refunds due to the weather. I explained to her that i was still requesting for a refund for saturday night, after the phone call my family and i packed up and pulled-out. Understood that we have rules and we must follow, however there are exceptions to the rules such as hurricanes!

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Wine Is Good
Wine Is Good
, US
Sep 07, 2016 2:24 am EDT

Not unless the hotel honors it.

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12:16 pm EDT
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Choice Hotels International roaches! no a/c in texas summer - rodeway inn new braunfels texas

I booked a weekend stay at the Rodeway Inn in New Braunfels, Texas on August 5th - 7th 2016. The trip was a birthday getaway for my moms birthday. I booked 3 rooms with a kitchenette, 2 were Double beds and one was a King Suite. I booked directly thru Choice Hotels website. The family was coming in from different parts of the state and we would all be arriving at different times, so I called the hotel the morning of our arrival and informed them of this and gave them the names of the guest and which rooms they would be going into. My mom would be the 1st to arrive she had to pay for the room upfront in cash with a deposit and rates not part of the reservation. I thought when I made the reservation that everything was charged to my credit card, unfortunately not. She checked into the room and called me once she got there and the a/c didn't work and the room was infested with roaches, and not one or two but a whole freaking lot running around on the floor, the walls, nightstand etc. She immediately wanted to check back out and find somewhere else. I looked online and couldn't find any other openings at surrounding places to accommodate our group of people. I was at this point in route to the hotel myself, I called the front desk and was told they were sending maintenance. My mom keep complaining to them and then the roach motel manager tried to give away my other reserved rooms because they didn't want to deal with her or me since they knew I was on my way. I called them a total of 4 times prior to my arrival about issues with the rooms, the ac was out in the room my mom had but they wouldn't let her move to one of the other rooms I had reserved. I get to the hotel and the desk clerk, is rude, repeatedly saying he just got there he don't know anything, I was asking him basic questions about the rooms and the room assignment I had personally called in over the phone. Other guest were forming a line behind me and told me the place was a dump, they were having the same issues as my mom, no ac and roaches. I asked the same question to the desk clerk 3 times and got 3 different answers. I paid for the remaining rooms since I now realize that my card wasn't charged for the whole stay. I go to the room I've been given which is supposed to be a king suite which is in fact a smoking double. I called the 3 rd room to see what it is and when I pick up the room phone to use it a roach jumps on my face it was on the phone receiver. Absolutely gross. I go to check on my mom and her and my 80 yr old grandmother are in a full sweat. It is 87 degrees outside at night in Texas during the hottest month of the year. The room is so hot, the maintenance guy brought them a box fan, that was it in a room with no windows that can be opened so its just circulating hot air. Not acceptable at all. My mom has been taking pictures of roaches since she checked in, and had been killing them. The guest who checked in next to her didn't even stay, they said nope its too damn hot and roaches everywhere they left. I realized my mom had been given the King suite instead of the double I had told the motel she was supposed to get. I had reserved the kitchenettes in all of the rooms because I knew everyone was bringing food. The kitchenettes were so outdated, looked like from the 70s, the stove and refrigerators didn't work. So I paid for services I didn't even get. Someone had brought a mini fridge and microwave instead to the rooms which again is not what I paid for. The refrigerator had an odor when you opened the door and had dead roaches in it. We had to keep the food in the cars and had to buy ice to keep it cool. The room I was given didn't have a TV remote, do not disturb sticker, etc. The tub was dirty, the carpet very badly stained, no comforters or bedding on the beds, just sheets and they had cigarette burns and holes in them. Called the front desk about this as well and was told to come get it. No customer service at this place either, very bad experience all the way around. All the rooms had issues and roaches. My niece started itching when we got there and when we left she had hives and swelling plus bite marks I can only assume was roach bites. I don't know how the owners of this establishment think its ok to subject a paying customer to these type of conditions. We stayed in the hotel maybe 15 hrs total the whole weekend and it was $900. I made a formal complaint with choice hotels customer relations department and was given REF #8570294 I asked for a full refund even the amount paid in cash. They contacted the hotel directly with me on the phone and was told the manager would get back with me. A couple days later I received a BS email from Jay the General Manager, and nothing in it apologized or acknowledge what the state of the hotel is in, or how I paid for rooms with kitchenette and a/c and got neither. I responded directly to him and told him again I want a full refund. It has been almost 2 weeks and still nothing has been resolved.

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