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1.7 253 Reviews

Choice Hotels International Complaints Summary

43 Resolved
202 Unresolved
Our verdict: With Choice Hotels International's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Choice Hotels International reviews & complaints 253

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5:08 pm EDT
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Choice Hotels International Misrepensation

Reservations for 15 people (7 adults) (8 children ranging 2yrs to 9 yrs). Requested to have 3 side by side rooms. Stated by clerk was no problem. Was told credit card to hold reservation. Gave info requested . Was told even though check in 4 pm could leave luggage in room and go. Was told free shuttle to water park running every 15 minutes. I BELIEVED YOU! Now what I got was, none of the rooms were ready, had to take luggage with us. Did not get 3 rooms side by side. One on different floor. Irons in 2 of the 3 rooms did not work. Was told would bring to room in 10 minutes. 30 minutes later we were checking out and iron was brought to room. Request manager stated would not be in till Monday. Called Monday and Angel Velez (Manager) gave every excuse for what was told to us. Request coperate and he was quick to tell me, there would be no reimbursement. Gave coperate # [protected] INCORRECT. If you need Commercial roofong call them. Very Nice!. Went online for coperate, was told wrong# transfered 8 times (Twice had to call back) and ended up back at orlando hotel talking to Mr.Newbold- General Manger. Quick to state no guarentees on room reservations. Iron was replaced. (for next customer) and then asked was there an adult in room with kids? As stated 8 kids, 2yrs, 5yrs, (3) 6yrs 7yrs, 8yrs and 9yrs. David (Clerk) stated was shuttle for fee per person. NEVER will I book a Econolodge . You get Excuses and Poor Service. Lies and the Runaround.

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2:39 pm EDT
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Choice Hotels International bugs, customer service, ammenities

I recently booked a reservation through Travelocity at the Melbourne Econolodge for Friday, June 12th. Upon arrival at 10pm we were met with a line that was out the door waiting to check in. While we were waiting in line, four separate parties who had just checked in came in complaining that there were no sheets or towels. A fifth person came in and canceled his reservations after he too found no sheets or towels in his room as well as only having one bed instead of two. After 45 minutes of waiting I finally checked in.

When I entered the room I found that not only were there no sheets or towels, but there were no drinking cups, pillowcases, or even toilette paper. Outraged, I went back to the desk which assigned me to a new room that they assured me “was 100% ready” because they “had just been there”. Upon entering the new room I found that there were no pillowcases and found two dead bed bugs in each of the two beds (our reservation was for one king). Again, I went to the desk and they said they would send pillowcases right up, not even addressing the bugs or the bed. Now, at 11:30, after waiting 20 minutes with no pillowcases I went up to the desk and demanded a refund. Bridgette at the front desk assured me she would refund the money to my card after she took care of the now much longer line of people. Completely frustrated and exhausted from the non-existence of customer service and dealing with the incompetence of the Econolodge staff, I stormed out never to return.

I have stayed at Econolodge before but I have never had such a terrible experience. To make matters worse it has been over two weeks and I have not yet been refunded my money as I was promised.

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Update by captain nemo
Jun 26, 2009 2:44 pm EDT

sorry, new here, didn't mean to comment on my own complaint

Update by captain nemo
Jun 26, 2009 2:40 pm EDT

no sheets or towels

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Julie
Brockton, US
Apr 15, 2010 1:15 pm EDT

I had an overnight stay at the EconoLodge in Middletown, RI in March 2017. During the evening the rain had come down heavy and only to awake to the parking lot full of bits and pieces of the shingles from the roof causing the debris to fall and hit the cars in the parking lot and my car alone has significant damage. My car is black so this really stands out and it is only a 2017 vehicle. I am pushing to get my repairs covered by the hotels insurance company, but Mr. Patel is not very helpful and it is very frustrating.

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Bitesize32
Columbia, US
Mar 31, 2011 7:48 am EDT
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I stayed at the Econolodge in Columbia, MO. for almost 3 weeks, spending well over $1000. During that time, I sustained a rib fracture from the slick bathtub. I notified employees of the hotel, but nothing was ever done. I have the ER documentation and the days I was at the hotel. Ever since then, everyone I have dealt with has been EXTREMELY rude. A gentleman hung up on me when I asked for his employee number. I am tired of being treated so appallingly, am in pain (was prescribed Norco), have a witness to the injury, and am going to contact an attorney first thing in the morning. I have tried to be nice, but no one will help me. All documentation is available upon request.

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MARILYN BALGORD
Conroe, US
Oct 10, 2013 8:54 am EDT
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MY SON HANDED HIS CELL PHONE OVER TO THE DESK CLERK, SO I COULD BOOK HIM A ROOM. SHE REFUSED TO TAKE MY CC INFO OVER THE PHONE. MY SON IS NOW SLEEPING IN HIS CAR IN THE PARKING LOT OF A NEARBY WAL-MART. WHY WAS THIS ALLOWED, WHEN I KNOW FOR A FACT, THAT 99% OF THE RESERVATIONS THAT ARE MADE ARE DONE OVER THE PHONE USING A CC. AND NO, THERE WERE ROOMS AVAILABLE. IF ANYTHING AT ALL HAPPENS TO MY SON, I WILL HAVE MY ATTORNEY CONTACTING YOURS. THIS WAS TOTALLY UNAVOIDABLE., THE DESK CLERK WAS RUDE, AND WOULDN'T EVEN LISTEN TO EVERYTHING I HAD TO SAY. OH, I KNOW THAT 1 TYPE OF EACH ROOM IS HELD DUE TO T HE POSSIBILITY OF OVERBOOKING OR A POSSIBLE MAINTENANCE PROBLEM. IN THIS MORNINGS CASE, SHE JUST DIDN'T WANT TO DO HER JOB.

MARILYN BALGORD
[protected]

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Mike M.
Paris, US
Apr 02, 2009 8:22 am EDT

We had a 2 night reservation 10/22 - 10/24/08 at the Paris, Tn. 38242 Econolodge. After a full day's drive we checked in the late afternoon. We were assigned a room # 115. I assume we were the only people staying there as was the entire parking lot was empty. We went to the room and there was dog feces immediately outside the door. We did not bring our bags in and promptly went back to the desk and complained. The receptionist assured us that it would be cleaned up immediately. We then went to dinner.
Upon returning to the hotel 1 1/2 hours later the feces was still not cleaned. I went back to the desk and again complained and wanted to leave. The receptionist got the manager, Tanya. Tanya, at that time, was in the lounge. She, instead of taking immediate action and having it cleaned or offering us another room, blew us off and then instructed the desk clerk to charge me for one night only. And she did as I was billed on my credit card. I left disgusted with this hotel. I would not recommend EconoLodge with this type of customer service. I would rather sleep in my vehicle. Thank you. I should mention that the receptionist was very nice. The manager should be counselled and retrained in customer service and satisfaction or terminated.

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Rockandroll
Philadelphia, US
Oct 10, 2013 12:40 pm EDT
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The only thing stupider that calling an attorney for an issue like this is posting your name and phone number on an Internet complaint board.

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Ienni
Perth, AU
Oct 10, 2013 11:03 am EDT
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As the others have stated - when you book a room over the phone, you use the credit card to hold the reservation but a card MUST be presented when checking in. This was completely avoidable, had you or your son done a bit of homework ahead of time.

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Logicisyourfriend
Moose balls, US
Oct 10, 2013 9:13 am EDT

"THIS WAS TOTALLY UNAVOIDABLE" So why are you complaining if your realize it was unavoidable? As a young man, I slept in my car many times - it didn't kill me.

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Debra F
Gray, US
Mar 31, 2011 7:58 am EDT

How did you get injured? Was something faulty at Econolodge?

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Adrienne
Lansing, US
Apr 02, 2009 8:48 am EDT

I went to one on the way to Florida- years ago. There were ANTS in the room. Not just one ant. But a group of ANTS. Never again will I go to an econo lodge. I can't even believe they are still around.

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8:15 pm EDT
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Choice Hotels International Rude General Manager

I went to Econolodge to apply for a position. I filled out the application there and went back to the front desk to hand it in and asked for the name of the person to contact for the position. I was given the first name and I asked for the last name because I am collecting unemployment and they require the last name also. The general manager immediately replied with "we don't do unemployment here and this might sound rude but when we lost our jobs we didn't collect unemployment and we don't give last names." She automatically and immediately made assumptions about me when she knew nothing about me or my situation; she was completely out of line and inapropriate.

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canadiantraveller
Prince Albert, CA
Apr 15, 2011 10:04 pm EDT
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We picked this hotel as it was the only hotel that accepted pets in that area, we had driven 7 1/2 hrs to get there. We have stayed at Econolodge before & have never had a problem but this property was absolutely disgusting. To start they charged me $10.00 for my pet which ended up with a bad case of fleas, the rugs were black, the beds rocked on the floor when you turned over in the nite, the bathroom was the worst the tub was chipped with black mold all over it and bad pee stains embedded on the floor needless to say we did not shower in that. It cost me 73.69 a night for my dog to get fleas and us to go stinky. The girl at the front desk was to add my points to my stay and guess what she didn't. I will not ever stay there again. As a choice hotel it rated a "0".

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Lilohme
Hillsboro, US
Oct 10, 2011 2:45 pm EDT

At check in, I tell the desk I will be needing extra towels, there will be 4 of us, she tells me to "come back later and get them". (first red flag) I pay for a room for two nights, we drop off our luggage, etc and head straight back out the door. We we get about 11:00 p.m. stop to get out towels, the bathroom is a cesspool of mold! (HUGH red flag) It's late we are tired, we dicide to sleep with the bathroom door shut. Next day same thing, we need more towels..(this is approx 10:00 p.m) the desk tells me to bring my old ones up and she will give me new. I do that, an hour later I'm still waiting on towels. I go back to the desk to get towels, people in lobby, I tell them if your allergic to mold, don't stay here, which prompted the lady at the desk to find me those towels in about 30 seconds. THEN, I get a call from the owner of the motel at almost midnight repremending me for talking about his dirty moldy motel.(third red flag) He claims he did not know, so while I'm talking to him I notice that under the sink on the wall is full of mold. I guess this man ( who appears have had an Indian accent) thought we are supposed to keep quiet about this mold. Lets pretend like we didn't see it. Wished I would have brought my camera with me to show the photo's, but Iwll be sure to add them later.

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RMcLeod
Julian, US
Aug 18, 2009 12:07 am EDT

Please do not make your reservations at the Econo Lodge on Rainbow Boulevard. We had reservations for June 30 & July 1, 2009. When we arrived on June 30th, we found cigarette ashes in the commode, dirt in the bathtub and dried substance on the blanket (it resembled dried semen) that was hard and crusty. The beds were not very comfortable. When we laid down on the mattresses, you sank down in them and they smelled very musty. The door did not secure—there was a huge gap between the door and the facing that could easily been opened from the outside. The entire hotel had a very bad unclean smell. Their continental breakfast consisted of three varieties of boxed cereal and spoiled milk.

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Godme
, US
Dec 09, 2009 2:39 pm EST

The Econolodge chain is disreputable in that their business model is based on for every customer we lose, we gain 7 - 10 news ones.. this is vividly true of their California units.

I stayed at Econolodges in CA, in different cities, over the Christmas holiday... in one there was no hot water as the operator apparently shut everything down after 6 Pm the night before... so at 6 AM the morning after, no hot water and no one to complain to, as facility was locked tight and no attendant around... that was in Mojave CA. In Bakersfield, CA, few if any of the rooms had heat... changing rooms did not result in having a working heat unit. Thus, I froze my aspirations off... since it was very wintery cold

Complaining to corporate has not resulted in any response... thus one can see the hotel chain business model still works... as PT Branum put it" There is a sucker born every minute" so those of us who travel frequently on a low budget need to look elsewhere for economy lodging that includes how water in the morning, heat at night and even a remote control for the TV.

Screw me once.. shame on them, screw me twice, shame on me... no third chance will be afforded these "highway" robbers.. Burn in hell EconoLodge Corporate.. at least it's warm there.. plenty of heat!

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Evanml
Puyallup, US
Jul 29, 2012 8:24 pm EDT

Driving cross country we decided to stay in the Elkhart, IN Econolodge for the night. Since we booked the room online the night of our stay we were told that it was nonrefundable. We get to the hotel and find out they put us in a "pet friendly" room that smelled strongly of cat urine. When we tried to get a different room the front desk clerk said they didn't have any other rooms. We figured we could live with the smell since it was already late and we were getting up early. We bring our bags into our room and shut the door. I tried locking it but to no avail. At a closer inspection, I realized the door doesn't even catch and you can push it open from the outside without the key card. The lady at the front desk didn't speak English very well so it was hard to explain the situation from her. I didn't get much sleep that night, obviously...

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HERASMOM
Independence, US
May 24, 2011 5:43 pm EDT

Only window in room was off an internal court yard that was dark, humid and musty. Low drop ceiling had many water stained panels. Air vent covers were dirty! Poor lighting and had to ask to have light bulb replaced. Hard chunks of unidentifiable matter on carpet even after room was supposedly cleaned. Next day room was not cleaned at all. We were told the Do Not Disturb sign was on the door when they came and they don't come back, even though we had requested daily service. Had to take dirty towels to desk to get clean ones. Mattress was awful. Sheets torn and stained. When making sure we had everything out of our of the room before check out we discovered used plastic cups that were there from previous guests under the edge of the bed. When Manager/Owner was notified of our issues he seemed less than interested and never apologized for our dissatisfaction or thanked us for staying there. No other rooms available in town in our price range or we would have left. We Will Not Go Back!

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angrypatron 66
Shady Side, US
May 24, 2011 5:45 pm EDT

I spoke with Choice Hotels (which owns the Econolodge) and made reservations for 2 rooms at the Econolodge by the Falls in Ontario, Canada on Victoria Avenue for 3 nights (20, 21, and 22). I got my conformation number. When I returned home on the 23, I had a letter from Econolodge at the Falls in Niagara Falls, New York stating that they were billing me for one room that I had reserved for 3 days at their hotel and didn't show up for (that I reserved the rooms on line). I made my reservations over the phone for 2 rooms. They refused to remove the charge or accept the fact that I wouldn't have make reservations at two hotels for the same days, one room at one hotel and 2 at another.

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TopK91
, US
Nov 02, 2009 9:19 am EST

We resrved a "family suite" at Mackimaw City, MI, Econolodge. The price was right and they advertized a waterpark and free breakfast, BUT...

The "suite" was actually a freestanding shack with rooms so small you can barely fit a full-size bed, and absolutely no room for a crib for our baby(even though the CSR on the phone said it's spacious enough). Both exterior and interior were filthy and in dire need of repair - peeling paint, walpaper coming off the walls, the floor was "giving in" under your feet. Evident water damage. My son's allergic to mold, and he started having running nose and difficulty breathing withing 20 minuter of arrival. Needless to say, we checked immediately out and demanded a refund, which we were given ... only after a call from our lawyer.

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Rampage28
Swansea, US
Dec 09, 2013 9:10 am EST

Upon entering the hotel they were red flags, but at the time I had very few choices. The clerks were not very attentive, they were multitasking, but the other tasks they were doing were obviously personal. Upon entering the room it was obviously not as clean as could be and there was sent of cigarette smoke in a non-smoking room.
I then went to the bed and pulled down the sheets and it were signs that the bed had and slept in before the pillows had hair, make up on them . I then contacted one of the staff To remake the bed with clean sheets. I knew that it would be completely fruitless to complain to the management. There are just so many things wrong with this place it is completely incredible to me that they actually have a two star rating, The place is basically a homeless shelter. They should not be selling rooms to the general public. I would suggest that Econolodge remove them from their franchise. I will never stay in another Econolodge in my life. From this point on I will not rent a room without visiting it prior. It was a bad experience. Fortunately I did not have to stay in the room any longer than I needed to.

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JoshDavis
Panama City Beach, US
Jul 12, 2011 12:21 am EDT

Pre authorized my card. Tied up my money and asked me to pay again.. Now it will take 7 days to drop off my account. A 80.00 night stay cost me 160.00. Yeah I will get my money back but I have no money until 7 days... So much for my trip... To top it off. The shower curtain is moldy and the toilet was stopped up.. Toilet was fixed but over all upkeep of this place is POOR

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12:48 am EDT
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Choice Hotels International rip off

A few months ago they made some crazy offer for me to try out a program and said I would receive a gas card and whatever else in the mail for trying. I would get to keep these, even if I canceled my trial. All this is fine, except that I completely forgot about it because I never received anything. I happened to log into my bank account tonight to see "[protected] POS PRE-AUTH CHK TLG*EVDAYGUEST" taking out $119.99 ... I had to GOOGLE it to find an answer and it lead me to this complaint board and some others.. and Since this is a part of Choice Hotels, which I did use a few months ago, I put two and two together so here I am. Ripped off of over $100 and ticked off!

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jnayyar03
Fair Oaks, US
Jun 28, 2011 8:11 am EDT
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This hotel is the worst place I have ever been to in my entire life. My room was infested with roaches and the front desk attendant did nothing about it. He was well aware of the problem and didnt find it to be a big deal. I would not recommend staying at Quality Inn & Suites to anybody unless you are ok sleeping with roaches on your pillow. This place should be shut down...

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Donald Gattis
Evansville, US
May 13, 2011 5:26 pm EDT

I was staying in the comfort Inn in Westchester Oh, I was there on Business, I came back to the hotel opened the door, and the door closed to fast and amputated myy finger, the date of accident 03/22/1=2011 Their Insurance is Ohio Casulity and from the begining that Insurance has did everthing possbile to pay a liability claim, the Commpany that operates this hotel is Greene Magement corp we have asked numberous times from them to contact us to settle this claim, going on two months later were still trying to contact them.The Hotel mangement will not disclose any information on Greene mangement. we are tired of these stall tactic, we have demanded a settlement, for the second time. I was a invited paying patron, I deserve better service than this, as for the Insurance Co Ohio casulity they need to get busy and settle this matter, I have also contact Insurance Commission and Beter Business Bueaur as well. This hotel is a mess with the door, please let the public know about the saftey hazzard that exist at this motel, I do have photos of finger, which are to horrible to show on the internet.

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RedJ76
, US
Nov 29, 2010 5:36 pm EST

Avoid staying at Comfort Inns. I stayed at the one in Skokie and had a major issue. When I called the corporate office all they said was that they had no authority over the individual hotel and thus they could not do anything.

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Armando M. Martinez
Weatherford, US
Jun 13, 2012 1:02 pm EDT
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To Whom It May Concern:
My name is Armando Martinez and I’m employed for Lockheed Martin at Fort Worth, Texas and my wife, Donna, works for the Government as a Realty Specialist also in Fort Worth and I’m writing this letter to Quality Inn & Room Stays.com for basically ruining my vacation at Galveston, Texas. It was an extremely unpleasant and upsetting experience for me, my wife and children and being taken advantage and loss of money.

We Checked-In to Quality Inn & Suites Galveston (see address below) on June 7, 2012 and Checked-Out on June 9, 2012. On the morning of June 9th, my wife balanced our checking account and found we were Double-Charged for one room by RoomStays.com for staying at the Quality Inn & Suites Galveston (see below).

Quality Inn & Suites Galveston
5924 Seawall Blvd
Galveston, Texas 77551

I immediately called RoomStays.com Customer Service. They told me that we had reserved two rooms at Quality Inn & Suites Galveston and I told them that this was not true. When we arrived at Quality Inn & Suites Galveston, we were given keys for one room for me, my wife and children to stay in. I was never told that we had two rooms reserved under our name. If that was the case, I could’ve resolved this issue the day we Checked-In. I do not understand why Quality Inn & Suites Galveston did not tell me we had two rooms?

Anyhow, RoomStays.com Customer Service called the manager of Quality Inn & Suites Galveston and explained the situation to the manager. The manager spoke to RoomStays.com Customer Service and they went ahead and charged us for the room we never stayed in and were reimbursed for only one night. I argued with manager to point that I told him to call 911 for being robbed and he told me to leave the premises and his property. My wife upset was upset and scared we started packing immediately.

I didn’t know what to do so I spoke to the manager again and I explained to him that as a consumer that I had been screwed and he would’ve done the same being in the same situation. He did give us a discount to stay another night but I stayed to appease my wife and children. I was embarrassed, humiliated and actually felt discriminated. I felt the same every time I walked through the lobby or when I walked by a Quality Inn Representative. Anyhow, I only received one confirmation email from RoomStays.com with the following information:

Itinerary Number: [protected]
Confirmation Number: [protected]
1 Room: Two Queen Beds Ocean View Accessible
Guest: Donna Martinez
2 Adults. 2 Children

I did not receive any other emails from RoomStays.com before I Checked-In to Quality Inn & Suites Galveston; we were only given keys to only one room and never told I had two rooms by Quality Inn. I want immediate reimbursement and compensation for my dreadful experience with Quality Inn Corporation. I hope I do not have to seek legal counsel on this situation.

Armando M. Martinez
109 Bolivar Drive
Weatherford, Texas 76085

Armando M. Martinez
JSF/F-16 Completion Supervisor
Lockheed Martin Corporation
Work Cell: [protected]
Personal Cell: [protected]

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Andrea Shepherd
,
Aug 24, 2016 2:19 am EDT

I will never order from the chef depot again. Although I am pleased with the items I ordered the customer service was poor. I spoke with Jessie and he was very rude and unprofessional. He sounded angry and made me feel as though i was wasting his time. My greatest regret is that I didn't record my conversations with him. Maybe ordinary customers aren't as important as restaurant owners or top chefs. I would like to speak to the owner and and express the need to provide quality service to all of his customers. A good customer service rep makes deposits not withdrawals. I recommend customer service training and anger management classes for Jessie. All I wanted to do is return an item and reorder the correct item. Jessie should not be allowed to represent this company!

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terrybakerid2010
Middleton, US
Aug 24, 2016 2:19 am EDT

I called the hotel before I checked in and was told by someone who identified himself as the manager that it would $118 for the first night, the hotel had a pool and it would be $149 for 2 additional nights. When I actually got to the hotel, I was charged $219 for 1 night and was told that I was unable to cancel the reservation the first night and that the hotel didn't have a pool. I then called the Comfort Inn 800 line to file a complaint, and the rep was able to get the clerk to drop the price down to $139 +8%. I was told by the manager that the hotel used a gym pool but it was only open during certain hours. The rep with the 800 line took it upon themselves to drop the complaint. When I talked to other hotel patrons, they stated they had the same problem with overcharging, and the manager stated he was running out of rooms, but the hotel maids stated that there were plenty of rooms. I will not be staying at another Comfort Inn again if this is how your managers behave.

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Platome
, US
Aug 24, 2016 2:19 am EDT

While my friend was staying at a Comfort Inn and stepped out of her room for coffee, a security camera caught on film a guy (who was staying in the same motel, a workman working on remodeling) who snuck into her room through a closed window, stole her purse and left again. The police were terrific, but the manager would "comp" her only for one night instead of two. They're lucky she's not suing. Think of the next young woman you know and tell her Comfort Inns don't care about her security.

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adam_sam_love
Pine Bluff, US
Aug 24, 2016 2:18 am EDT

BEWARE of this hotel. After paying for two nights in Memphis, my boyfriend and I went to Beale Street our second night and our debit card was rejected, stating that we had reached our withdrawal limit for the day of $1, 000.00, which was NOT right. Sure enough, after consulting our bank account, the EconoLodge we were staying at had charged our card FOUR separate times in the same night. This was nearly an $880.00 unauthorized charge made by Econolodge in the course of a single day. My boyfriend called the front desk instanty and they had no clue on how to handle the situation (REFUND OUR MONEY? you took it out, you can put it back in!), they were rude, and acted as if WE had our information wrong. After nearly an hour of discussing the matter and being on hold, my boyfriend finally reached someone who assured us the situation was resolved. Low and behold, once back in Arkansas, our account HAD NOT been refunded. My boyfriend spent hours on hold trying to find someone who knew what the heck they were doing, while Choice Hotels held on to over $800.00 of our money for a $200.00 hotel stay. Finally, he reached someone who assured him the matter would be investigated and resolved within 72 hours. Wow, thats fast...Not. The next day my boyfriend received 3 calls while at work, an environment in which he cannot answer his phone, and was left a hateful voicemail by a customer service rep who not only got his last name entirely wrong, but declared that if he did not call back at once the matter would not be resolved. He called the next day, and they asked for personal bank information while he was sitting in his office, etc, etc, I cannot begin to describe the rudeness and unprofessionalism and waste of our time! Finally we were told the money would be credited back within 48 hrs. We shall see. In the meantime, we requested a free night, and were DENIED! They were nice enough to refund our $20.00 parking pass...thanks a million, EconoLodge. Not only this, but we were underwhelmed by our stay and the overall condition of the hotel. The downtown Memphis hotel is dirty, outdated, has an unfriendly and slow staff, and the best part was the cleaning lady opened the door on us after knocking once at 9 am the second day of our two night stay. Then she never came back, and rudely told US we should have put a do not disturb sign on the door when we saw her in the hallway. The rooms were dirty, and you could hear everything going on in the next room. WE WILL NEVER STAY AT A CHOICE HOTEL AGAIN!

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Scenke
, US
Aug 28, 2012 6:56 am EDT

When we went to check in we were told that dogs were not allowed but we had made a reservation with a dog included. So they decided they had to honor the reservation. Recently they had decided not to allow dogs. Having a dog is the only reason we stayed here. Well the place was dirty. They were refurbishing the place. I saw spiders in the room and then a ### roach ran across my husbands bed. We were so upset about the cockroaches (more showed up) that we slept with the light on to try to keep them at bay. I often travel with a dog and if the place is not good enough for my dog then it isn’t good enough for me. Since they didn’t want my dog staying there I should have figured out that it wasn’t going to be a good place!

This is the first Quality Inn we have stayed at and it will be the last one. I just wish they had a LaQuinta in the area. They are clean and take dogs. Imagine that.

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saketsaket
, US
Jun 07, 2011 8:15 pm EDT

I booked a room in Econolodge (Niagra falls-US) for the memorial day weekend. Just one night before our scheduled departure, my 2 yr old son fell sick (high temperature and coughing). We thought he'd be ok by next morning ... but next morning his condition worsen. I decided to cancel the trip and called Econolodge to cancel the reservation. To my surprise, the GM of hotel Mr. BS Patel, says that he would still charge me because they have a 48 hrs notice deadline. Mr, Patel does not understand that the health issues (specially of a 2 yr old) are not predictable under any set timeline. He surely must refund the money but argues that he won't. I am looking for options to get the money back.

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Choice Hotels International Charge for NonUse of Rooms Cancelled

I cancelled a reservation fourteen days prior and was told that they had a 15 day cancellation policy. I never had this in writing and they still charged me FULL price for two rooms for two nights--$860.00. I tried the credit card company and they tried to get my money back. I filed a complaint with NY State Attorney General and still they wont budge. I am irate and would like to tell Syracuse U. to no longer recommend this hotel. When I called 1-800-ECONOLODGE they also knew nothing of this policy. I had asked for confirmation letter when I booked and never received it. I am appalled and still looking into all avenues to get my money back. I would like to advise everyone to never use an Econolodge hotel if they know whats good for them

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hairyarmedgorilla
, US
Apr 08, 2009 3:54 pm EDT

I suggest you file a complaint with your CC company. This is what is known as services not rendered. Because a motel is not a tangible product that you can hold in your hand, it then becomes a service. If you did not receive the service, you have a right to have your money back.

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Choice Hotels International fraudulent billing

My husband checked in to the Econolodge 1/3/2009 at 9:30 pm checked out the next a.m at 5:30. We received 2 seperate charges on the 3rd and again on the 8th. The desk clerk who can barely manage English can not find us in the computer when she finally does says yes, yes you stay 2 nights. I say don't be silly of course we didn't an error has been made, now I'm still fully expecting my refund an an apology-not so fast I am not even permitted to speak to the owner/manager Saeed so I call the corporate office to complain. Evidently they don't care about me or my complaint either they said my husband registered for 2 nights we have to pay for 2 nights. Still expecting my refund and an apology because I mistakenly think they want my business I said o.k so it was a mistake on our part but since we did not stay in your hotel, use your resources or cause you to lose business snce the hotel was not full can I have my refund? Corporate HQ tells me to go pound salt-guess they don't want my business after all. Please, oh please don't give them yours either. It's not like you'll be missing out on a spa like experience or anything. Take your $101.99 to another cheap hotel that is not part of the Choice International chain. Thank you, Nancy Williams

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Choice Hotels International not canceling a reservation when it was requested

Made a reservation on Dec. 12, 2008 because there was an ice storm in upstate NY and we had lost power. After making the reservation our plans changed and I called and said I wanted to cancel the reservation. The person who took my call was talking to me while she was talking to someone else in the background. She proceeded to tell me that the computer was down and she would take my name and make the cancellation a little later when the computer came back. Well, needless to say, she did not do what she said she was going to do. My credit card was charged $85. I called to fix the "mistake" and was told that I didn't call to cancel that's why my card was charged and that the computer was not down on that day, even though that is what I was told by the pre-occupied person at the front desk who answered the phone. I have contacted Choice Hotels Customer Relations and filed a complaint. I am still trying to get a hold of a manager at this hotel. I was told that the owners of the hotel are in India. Great huh?! They have 7-10 days to get back to me after the complaint is filed. I will continue to call to get my credit of $85. And I will NEVER make another reservation at an Econo Lodge .

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Disgusted in California
Petaluma, US
May 18, 2009 2:40 pm EDT
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I am just beginning a battle with an "Econo Lodge" in Monterey, CA. I was also charged for a room I did not stay in. I was mislead by the manager and the room smelled of a pungent odor which I believe was some kind of chemical used to cover up another odor which could be any source unknown. My friend has respiratory allergies and we were only standing in the room for about 2 minutes. We went elsewhere after returning the keys, and were told the room was "used" and they had a receipt (for the charge to my credit card) that said I had checked in! Unbelievable! Bad service, unclean rooms and misleading me about use of a roll away bed...I am not going to sit back and take this abuse of a profit hungry motel franchise that has NO customer service skills!

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Choice Hotels International accused of theft of linen

Charged our credit card $25.00 for theft of towel/washcloth. We did not steal linen. When we called to ask about the "unauthorized" charge on our card, the staff was rude, uncaring. This issue is still unresolved w/the hotel. Do not stay at this hotel. I am personally making this attempted "extortion" a mission to inform all who stay at this hotel of their crude dealings.

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Vanessa Judd
, US
Dec 02, 2019 3:14 am EST

The manager at this hotel is not nice do not stay here or work there he fires the same day you start and he is unprofessional at his job he doesn't allow people rooms they are select people which is wrong

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Diane M Howell
, US
Feb 11, 2019 11:18 pm EST

Owner has her family living on property they work 7 days a week.. no breaks... worst company to work for she try's to roll over our hours if we get overtime... worst management ever

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11:26 am EDT

Choice Hotels International Dirty room and poor service

On June 21st 2008 we checked in late at the Econo Lodge on 2020 N.W. Stallings Dr. Nacogdoches, TX 75964 tel. #[protected]. We have noticed dirty sheets and the rooms smelled terrible with cigarette smoke. The following morning making coffee we also noticed the coffee pot was very dirty. We went to the office to put in a complaint.

The Mgr. (Vina Patel) was out and the desk clerk (Fabiola) reached her by cell phone. Mrs. Patel would not talk to us and informed us through Fabiola that we should have put in a complaint last night. In response we stated that it was too late to complain, we were exhausted after a long drive from Flint Michigan. Mrs. Patel instructed Fabiola to tell us that she will be calling us on our cell to get more information later that day.

Of course Mrs. Patel never called.

On the way back to Michigan we spend the night in a different Hotel (spend less $$$ than the stay at Econo Lodge) and the cleaning ness and service was like day and night comparing to our stay at Econo Lodge.

We were very sickened with the trashy room and the service Econo Lodge was offering and we would like to hear from the Econo Lodge Corporation.

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SnyderTerry
, US
Jul 17, 2016 7:46 am EDT
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We traveled from 10 a.m. to 3 a.m. the next day to Niles Ohio from Florida because my daughter was having a baby. She called on 7/2/16 to inform us her water had broke and she was ready . We made the trip and saw the baby being born 7/3/16 at 6 a.m. We were exhausted and drove to the Econolodge on hwy. 422 (Youngstown Pkwy.) and the manager had us pay 20.00 for an early check in so we could take a nap and shower. We stayed at the hotel until 7/6/16 and checked out that morning. The problem is our room was only cleaned one time the entire stay at the hotel. We had to empty our own trash and go to desk to get clean towels. We ran out of toilet paper until a roll was finally set on back of commode for us to put on. We tried to go eat the breakfast offered but most days there was nothing left by 8 a.m. . I spoke to a manager on check out and all she could say was this was not tolerable about our room and apologized and made excuses that they had a lot of check outs and maid was busy. Maid turned in report no service required to office on our room. We followed instructions to leave card on bed for linen change and towels on floor in bathroom to be picked and fresh put in. If not for the happy occasion we were there for this brought us stress during this time and disappointed us about the Econolodge experience. Which is very unfortunate I have stayed Econolodge before and never was treated like this at any other location I would have thought some type of compensation should have been in order for our disappointing stay.

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Doug Serenbetz
, US
Jan 30, 2016 12:04 am EST

We just got back from our vacation or I would have contacted you sooner. On Jan 1, 2016 we stopped at your Econolodge at 1210 Industrial Pkwy, Saraland, AL, 36571. Checked in at 6:45 PM. We were checked in by hjones. This was the worst room in all my travels. The only reason we stayed at all is because we had been traveling for 12 hours and was too tired to get back on the hwy. Picture one is what the rug looked like all over. Picture two is the filthy walls. Picture three is of the dirty bath tub. Picture four is the dirty bath floor. Picture five is the other corner in the bath. Picture six is the missing door security lock. Pictures seven and eight are mold behind the bed. Picture 9 is the moldy air conditioner and picture 10 is typical of the condition of the furniture. We spoke with Bernadette about this at check out and all she would do is refund us $26.32. Not even an apology.

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Gia Vinh
, CA
Jan 16, 2016 6:16 am EST
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My company had booked my me in for 14 days. although I do not expect great service nor leisure amenities however, I've called front desk for an ironing board I had to pick it up myself, the rooms are group to little crusters house and not link to the main building, it is January and is -12 outside. according to their own printing of advertising in house hotel directory: said provide coffee all day, I am assuming coffee maker and coffee with sugar cream like most hotel have, no not this one, ask them about it, they front desk person said oh, and continued to sip on her Robins coffee. The door frame is almost off the wall, had to push back in, don't feel so secure. I had been travelling with work for about 2 months and been staying at hotel in different city, first time here in Econo Lodge. I had never been a materialistic person nor need much service. The end of the day, you end up spending more then you may thought you save from a budgeted hotel after 14 days, what you pay for coffee and breakfast daily adds up. better off to spend a coupon extra dollars and stay elsewhere. Their Breakfast is really not a perks: stall bread for toast and stall cereal, seem been their for months, coffee. I am sure it is? what a shame that a hotel in canada can have this type of service and environment and consumer still contribute to their existence. I suppose to each its own.

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craigjohnson
augusta, US
Jan 03, 2014 9:53 pm EST

I have been a customers here at the econo lodge here in Augusta, ga on Washington rd. for about six month until I find a place to live the hotel is very nasty, noisy and full of drug users and prostitutes and the people here have been busted for crack cocaine and meth and weed. I have watch the general manger of the hotel Mr. carlos otaro run in and out of these room smoking drugs with the guest and sleeping with the prostitutes and stand outside smoking drugs with employees. the young lady that stay here Ashley Ryan never pays for the room as long as she sleeps with general manger and do cocaine this hotel is very unprofessional and I have contacted the cooperate office and labor department and police department. report it to general manager doesn't help when does these things with the guest and im sure the staff could make statements on this issue I hope cooperate take care of this matter.

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7speed
Dallas, US
Feb 08, 2011 6:51 pm EST

I stayed in econ lodge in Richardson, Tx off 75 this weekend. I was charged 3 times for the room. I booked and paid $300 on priceline to stay Fri-Mon. When I checked in I told clerk that I paid on priceline and he still swiped my card without saying anything. I figured probably for incidental charges. At checkout I see my receipt had a charge for $241.35 for the stay. I asked the assistant mgr and he states they didn't get voucher from priceline. But to contact priceline and they will refund my money. Hmmm, okay but since priceline charged me more than the hotel was charging I didn't have a problem with that. I contact priceline and they say hotel is at fault and will refund the money. I check my account today and Econo Lodge charged me again. So instead of refund for $241.35, I know have total $482.70 by econo lodge, let alone $300 charged by priceline the week before.

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jessica coleman
,
Oct 28, 2008 3:59 pm EDT

i have been working for the econo louge in helen ga for almost to weeks i have not recived a pay check and i have not feeled out any papers as of tax or even anything that states i work there i do have copies of my rooms i cleaned which i was suppose to get paid 3 dallors a room i done over 2 hundread rooms with another lady the check went into her name which i was unaware of until monday the october 27 2008 i have not recived anymoney i went to my main maneger and which he told me to take it up with the lady he gave the check to he told me she was suppose the split it with me and i recived 50.00 for all the work i did i would like my money and to file a caplaint on him to have something done my maneger rfuses to do anything a bout it so i need help on what to do i need my money to support my 1 month old and i dont have any of my money? what can i do? i dont work for free? my number is [protected] you can reach me at anytime or you can email me? thanks jessica

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5:57 am EDT

Choice Hotels International horrible smelling hotel/ trashy

I WAS RESPSONSIBLE FOR RESERVING 8 ROOMS FOR 8 FAMILIES AT THIS HOTEL. FRIDAY AND SATURDAY NIGHT STAY. ARRIVING FRIDAY NIGHT AT THE HOTEL, THE HORRIBLE SMELL MADE ONE FAMILY LEAVE AND ANOTHER REQUEST FOR A ROOM CHANGE... THE RUDE FRONT DESK CLERK WAS NO HELP AT ALL. THE SMELL WAS FROM THE OUTDOOR POOL HAVING OVER A FOOT OF STAGNANT WATER ALL OVER, TRASH ALL OVER THE PLACE, AND NEVER BEING CLEANED. YOU COULD NOT GO OUTSIDE YOUR ROOM WITHOUT GETTING A QUEEZY STOMACH. ONE FAMILY REFUSED TO STAY. ALL THE OTHERS COMPLAINED THE ENTIRE WEEKEND!IT WAS EMBARRASSING THAT I WAS THE ONE WHO MADE THE RESERVATIONS AND HEARD COMMENTS ALL WEEKEND LONG!I TRIED REQUESTING A REFUND THROUGHT MANAGEMENT AT THE LOCATION ? A NEHAL R DALWADI. ALL I GOT WAS A LETTER SAYING SORRY BUT NOTHING ABOUT MY REQUEST FOR A REFUND. I TRIED FAXING AND CALLING BUT HAVE NOT GOTTEN ANY RESPONSE.STAY WAS FROM MARCH 28TH THROUGH MARCH 30TH THANK YOUANGELA [protected]@YAHOO.COM314-525-3745

... one of our guest left the hotel and stayed somewhere else! One guest had to move rooms! We had to call the front desk to ask for roll away bed to be removed two times!And the person at the front desk was RUDE. Upon check out myself and another guest had our bill messed and and had to work around trying to get a credit to our cards! I was not going to complain in front of all the families as I was held responsible for obtaining these rooms! I tried to call several times and the manager was not available that is why I faxed. When the manager did call I could not understand anything she said.(My job is inthe process of going thru a consolidation and I DO NOT have access to answer my desk phone and could not talk that is way I tried to do thru fax or even email which I did give her my email address.. I contacted also ChoiceHotels because that was were I had all the reservations and they got back right away and said they would contact the hotel directly and if she could nto satisfy me to let them know. I did not feel I had to get them involved again. which maybe I do.

06/05/2017 JLS BBB CONSUMER REJECTS BUSINESS' FINAL OFFER : FITZPATRICK FAMILY DID LEAVE A DAY EARLY! THEY WOULD HAVE LEFT THAT NIGHT BUT ARRIVED LATE! DYNIS FAMILY DID ASK FOR A DIFFERENT ROOM AND WERE GIVEN A DIFFERENT ROOM! THE ODOR WAS SO BAD YOU COULD SMELL IT FROM ANY ROOM IN THE HOTEL! WHEN YOU WALKED PAST THE POOL YOU COULD SEE THE GARBAGE AND STANDING WATAR THAT WAS CAUSING THE ODOR!
THE INFORMATION THIS HOTEL IS PROVIDING IS NOT ACCURATE! IT IS GETTING QUITE UPSETTING THAT THEY ARE NOT ACCCEPTING RESPONSIBLITY! I AM WILLING TO TAKE FURTHER ACTION NOW BECAUSE OF THEIR UNWILLINGNESS.. ICAN GET STATEMENTS FROM ALL 10 FAMILIES...

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Angie H
Fairburn, US
Sep 06, 2009 12:05 pm EDT

My fiance and I rented a room at the Econo Lodge in Union City, GA. The room smelled of urine and the toilet when flushed would seem like it was getting ready to overflow. My fiance and I decided to leave and he went to the front desk to get a refund. The little man at the front desk had the nerve to insult me and my fiance by saying he knew all my fiance did was have sex with me, no refund. How dare he! He lied to us by saying the manager would be there the next morning which they were not, he lied to the cops and told them we were there an hour.(By the way, Union City Police are great!)
I would not recommend this hotel to any of my family, friends or other consumers. I guarantee they won't be in business much longer. Trust me.

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wendy510
Castro Valley, US
Oct 02, 2010 9:41 pm EDT
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this hotel took 150.00 from my account and said we were smoking in the room which we were not as we had our children and grandchild with us I am appalled we would never put our children in danger of second hand smoke we did smoke outside which was allowed as there were signs and ashtrays outside that said smoking permitted on premises they refused to give me my money back so I have opened a claim with my bank I have filed a complaint with the hotel and have sent a letter to the better business bureau I should have filed a complaint for false advertisemnet the photots online made the hotel look beautiful but it was a dump but we just figured lesson learned know what your getting before you pay ask to look inside and check things out if I had wanted a smoking room I would have gotten one and I would have gotten a separate room for the children but we have never smoked indoors so we never had a problem going outside I just feel it was al a big scam Thanks

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vaar
, US
Aug 08, 2010 6:54 am EDT

Stay away from this place! Broken Air conditioners, lousy internet service and owners who are beyond rude! They play lets make a deal with rates (low for some, scamming others) and will throw you off of the property if you complain. Desks clerks are rude and unprofessional. The old Indian lady who owns the place will simply make you leave if you have a complaint about ANYTHING including maintanance. Rip off!

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Debbie Altman
,
Aug 03, 2008 1:59 pm EDT

We stayed at Econo Lodge on July 18 & 19, 2017. During our stay we had dirty sheets on the beds. We had an extra adult which we had to pay extra for but received no extra towels. When we went to use the towels in the room they had hair balls in some. Others were dirty and stained. On white towels that is gross. They claimed there was wireless internet free of charge. We could not connect to internet. The room was very dirty. Next when we wanted to bath a child in the tub there was not plug to stop water. So the only choice was a shower. The sink had no plug as well, but it did back up if you ran water in it. We had one bar of soup and a hair dryer. Most places have bath stuff in the rooms. Not this room. And for breakfast a full continental breakfast? Cereal, toast, packaged muffins, coffee, & orange juice wasn't what we expected. Sorry but we will think twice before we stay there again. We could of stayed at Confort Inn for $10 more.

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NomoreEconoLodge
Virginia Beach, US
Apr 10, 2012 6:15 am EDT
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On April 1st, 2017 my family and I checked in to the Econo Lodge in Henderson, NC. We stayed in rooms 210 and 212, we were there for a funeral. Both rooms were a disgrace. Room 210, a king size room had a filthy bath tub. You could see the dirt stains on the tub, the shower wall and the shower curtain. Room 212 was just as bad. All of the beds, the king and the doubles in room 212 had dirty bed spreads on them. The bedspread in 210 was not only dirty on the top when I pulled it down to turn in for the night I found what appeared to be dried up pie crust. Just disgusting. There was no tissue in the tissue box, and room 212 had no tissue box at all. There was caked up dust everywhere. The windows had fingerprints and dirt all over them. Room 210 you had to slam the door for the lock to catch or it would pop back open. In room 212 the ironing board was left standing, my guess by the previous guest. The furniture was mixed pieces that did not match. The tables were chipped. If I wasn't in a rush to get to the service I was attending I would have checked out and stayed at the local hotel. I would think staying at a nationwide chain such as Econo Lodge that the dwelling would be up to par. I would not recommend this hotel to my German shepherd much less a person. I was and still am very disgusted by the conditions of the rooms. I would never stay at another Econo Lodge. My name is Ramona Conner and the room was booked under my husband's name Merril Conner

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Disgusted in California
Petaluma, US
Jun 03, 2009 2:28 pm EDT
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I am just beginning a battle with an "Econo Lodge" in Monterey, CA. I was charged for a room I did not stay in. I was mislead by the manager and the room smelled of a pungent odor which I believe was some kind of chemical used to cover up another odor which could be any source unknown (and probably DO NOT want to know!). My friend has respiratory allergies and we were only standing in the room for about 2 minutes. We were not offered a different room and after paying for the room, they attempted to add a charge for a roll away which was never disclosed upon check in. Because of the smell potentially causing respiratory distress, on top of not wanting to be gouged extra money, we went elsewhere after returning the keys. The next day I returned to request the charge be removed from my credit card and we were told the room was "used" and they had a receipt (for the charge to my credit card) that said I had checked in! Unbelievable! Bad service, unclean rooms and misleading me about use of a roll away bed...I am not going to sit back and take this abuse of a profit hungry motel franchise that has NO customer service skills! I am pursuing the franchise owner, then if not satisfied, will pursue the corporate offices of Choice Hotels!

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Albert Bishop
ulysses, US
Jul 21, 2015 2:23 pm EDT
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I stayed at your hotel in Somerset Pa. 125 Lewis Drive this past weekend, 7-16-15 thru7-19-15. It was nice stay, the problem is I left a set Pajamas in the room 111.I called to see if they found them and they did ask them to send them to me, said i had to send a pre-paid box and they would ship back to me. Well the Post Office can't send a pre-paid box the box has to be weighed with the clothes in it .So we can't get the articles back.They are very light weight.I just can't believe that the hotel won't shipped it to me.It is very disappointing that they won't help us.I do know that i won't recommend your hotel to anyone.

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Lynne Sebring
Jacksonville, US
Oct 31, 2012 6:53 am EDT

We were in Room 125 and it was just as bad. Horrible horrible place.

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Deborah Simpson
Winston-Salem, US
Jun 11, 2012 7:40 pm EDT
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June 11, 2017

Dear Mr. Nick Patel,

My name is Deborah Simpson. The reason I am contacting you is that June 8th, 9th, and 10th our family had a Family Reunion and we had a chance to stay at Econo Lodge, in Rock Hill, SC. I have stayed in other Econo Lodges and needless to say, our stay wasn't pleasant. First let's start with the charge on my debit card. Enclose is a copy of my receipt show I was suppose to have been charged $133.18, but when I pulled up my bank statement this is what I was charged.:
06/11/12 CHKCARDECONO LODGE ROCK HI SCUS   $143.97, this is a $10.79 difference. In room 230 when we checked into our room, there was a big hole in the bathroom door and bathroom floor was dirty. We reported that the same night we were in the room. On June 9th, my grandchildren came in and we were given room number 210. We were told that was the only room left. This room was a disaster, the shower rod was tore out of the wall, the knobs on the sink didn't work. You couldn't hardly use the sink. The tub was dirty, so they had to use the showers in other families members rooms. All the rooms were suppose to be together but they weren't. 225, 230, 231, 210, 111, 110 and 109. Room 231 the wash clothes looked dirty and we had to go to the office and get more. I believe the gentleman that work the mornings we were there was named Jim. He was a very nice man and has outstanding customer service skills.

Mr. Patel, I don't appreciate being given a receipt for one price and being charged another on my card. That's no way of handling business. When customers come to the Lodge they expect to have clean rooms, towels and wash clothes. I don't know if you are aware of complaints we had at your business, but this looks bad on you being a General Manager. I do expect to receive the money I was over charged on my card. I will also be sending copies of this letter to the main office and to the BBB.

Sincerely,

Deborah Simpson

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justsumbody
, US
Nov 30, 2010 3:40 pm EST

I work for a hotel that is part of the Choice Hotels chain and I am very familiar with the Choice Privileges program. For the free night stays, those are part of seasonal promotions and they must be booked through ChoiceHotels.com in order to be valid and must also be redeemed through choiceprivileges.com. You cannot walk into a hotel and say you want to redeem your free nights, it wont work that way. Regular points are earned through any otehr stay at any of the Choice Hotels.All Choice hotels are required to post brochures, materials, and mats at the front desk explaining ALL these features. If by chance someone did not tell you the specifics, blame the hotel staff not the Chain. Front Desk staff are supposed to be trained to offer and explain the free program to every guest.

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5:05 am EDT

Choice Hotels International Room was disgusting!

On March 9 we stayed at EconoLodge in Kenly, N.C. on our way to Florida which was very nice. Coming back we stayed at 6005 Urbana Pike, Fredrick, Maryland. No comparison. The drapes were dirty and hanging off the window, the mattress was about 5 inches thick, the bed frame made of wood was falling apart, the heater frame was falling apart. I wish I had taken pictures of it. Being a chain I thought reputation was everything. Our next trip if I stayed at an EconoLodge I would have to inspect it first. The bath room was clean so its not the cleaning ladies fault, its the manager. The lobby was very nice also. The only reason we stayed was we had driven 13 hours that day on our way back home and we were too tired to look for another place. Sorry about the complaint but it really needs to be looked . I wasn't the only one feeling like this as I talked to 2 other couples in the AM having coffee in the lobby.

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8:40 am EST

Choice Hotels International Billing issues!

Recently my brother was married and spent the weekend in Logan UT at the Econo Lodge. As a wedding gift I payed for 1 night of the stay. I called the front dest a few days prior to the Reservation, and arranged payment. On tues of the following week I received the charge for the second night which overdrew the account and as a result I was charged $20.00 by my bank. I tried to call the motel and I spoke the GM. Who said as I was explaining "I Do not Care". After calling all over the continental U.S. for 2 hours I found someone who could help me get the room charges refunded however I have to accept the $20.00 charge from the bank which wouldn't exist had they not charged me so I personally as a consumer would never recommend this hotel to anyone else there are far better accommodation in Logan and the surrounding areas.

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Brenda E. Humphrey
, US
Jun 16, 2018 5:07 pm EDT
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I stayed at Econo Lodge, run by Asian Indians, in the Andrews Air Force Base area, at 7851 Malcolm Rd, Clinton, Maryland. This was two nights in June, 5th & 6th, 2018, just a couple of weeks ago in room 139. I am still itching from the bites, presumably bed bugs that were in the bed covering. The carpet was sticky with gum splotches, or otherwise dirt tamped-down into the flooring. It was a smoking room by default, but the stench was so great that breathing caused the taste to concentrate in the back of my throat. The room needed a source of fresh air. The worst was the bed bugs, that after the second night were leaving evidence of their feasting. it was left on the front of my body and shoulder. Sleeping on my back, as it were, they must have been in the top coverings rather than the mattress itself. The bathroom floor squeaked beneath my rubber soled shoes and was sticky.
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cdiehl
, US
Oct 03, 2017 4:06 pm EDT
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I made reservations with Econo Lodge in Kenner, Louisiana not realizing that the a facility would be in operation at that level of filthiness. I tried to get reimbursed for the reservation and the owner/manager (Paul) refused. The facility needs an immediate visit for health and safety. I tried to get something done through Booking.com because they are the organization I went through to make reservations, not realizing they (Booking.com) would even be associated with a facility of such filth. I have many photos taken in the room that was assigned to my family - prior to us unloading I went to check the room because the condition and smell of the lobby was disgusting. As I entered room # 106 the smell and filth was unbearable. I took a few pictures to have for proof of the filth. If you forward me an email address I will be glad to send the pictures for proof of the nasty conditions of the facility.

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J.E.Bailey
, US
Jun 28, 2017 3:35 pm EDT

My wife and I recently registered with this hotel in Radcliff, Kentucky to visit our son in the military. We have stayed here once before with our dog. Our first stay was passable. This stay was horrific! Arriving on a Friday, we stashed our belongings and our dog. Our son and wife picked us up for dinner. We fed, watered and walked his dog and ours. We left the dogs together, since it's againest the law to leave them in a vehicle unattended. We went to dinner, came back and everything was fine. We made plans for Saturday to have a cookout at my daughter-n-laws parents house.This was 35 miles away. Saturday arrived, we were off and running, leaving the dogs to keep each other company. Approximately 3:30pm we returned to once again to water, walk and feed the pets. Returning at 7:30pm we came back to our room to find no dogs. We went to the desk clerk, who acted like we were bothering him(very arrogant attitude). My pets are trained guard dogs and would not have left unless provoked. He told us he would get the manager. When she came to our room she said she closed the wide open door and called law. She said the police couldn't do anything and that she was sorry! At that time she said that the dogs apparently unlocked the door. They told us that they tried to catch the dogs with no luck. We contacted the police. After arriving and taking our statement and further investigating, the officer told us that the camera in the parking lot was a live feed with no recording. What good is that? We checked with numerous tenants, who seemed to know everything about what happened, but did not see what happened to the pets. Plus there were numerous suspicious people around has if they were watching us to see what we would do. My wife was scared to death to stay there and wanted to leave, instead we spent the night looking for our pet, and our sons pet. We stayed and left early Sunday morning. On the way out of the office, I was asked if I wanted to stay another night. HUH! Do I want compensation? Yes I do! Will I get it? More than likely no. I think maybe what ever money you would refund us, you should spend on new personnel at this sight. I will never stay with your business again. Believe me, ALL MEDIA SOURCES that are available to me, will hear this true event. The sad think of this, is that these big shots in their suits won't even see this. You big shots ever hear of UndercoverBoss? Good luck to those who decide to stay here at this dump! P.S. Make sure you check expiration dates at breakfast, the yogurt was expired and the pastries were stale.

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Dr Ralph J Sharow
Nashville, US
Jan 17, 2010 11:41 am EST

I stayed one night at a motel November 2009: Econo Lodge, 340 Upper Riverdale Road, Jonesboro, GA 30236, [protected]. I was severely hurt by bug bites while sleeping and had to seek emergency medical care the next day. And suffered for the next week. As of January 2010 there has been no resolve. I can only recommend you be very careful where you stay, never place your cloths or suit case on the bed.

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Sorden
, US
Sep 09, 2009 4:25 pm EDT

I am appalled about the low standard of one particular hotel; the place is a disgrace to other Econo Lodge owners. Moreover, it is a disappointment for any loyal customer who has come to expect a certain standard from this line of hotels. My wife and I do not look for extraordinary amenities but we do appreciate clean surroundings and rooms. The premises are uninviting. To get to the room, the customer walks over a sticky outdoor carpet with pieces of litter everywhere. Going up the stairs, one is greeted by the smell of urine. Our room was in a horrible state. Apparently nobody cleaned the blades of the ceiling fan for months. The socket of the sliding door that was separating the living area from the bathroom had brownish build-up of grease and dirt. One was best advised not to look at the carpet lining under the Jacuzzi when walking to the bathroom. The most disgusting piece, however, was the bathroom sink. Even when wiped clean, it looked filthy. Discolorations of unknown origin gave the appearance of a clogged sewer that has just back flushed. If you happen to think that this is acceptable, you are invited to brush your teeth over this bathroom sink and you will soon begin to see my point, I must mention that the equipment in our room was not in proper working order. The TV set did not respond to the remote control. We notified the front desk about the problem, but it was not resolved to our satisfaction. This, however, was of lesser concern to us. Feelings of disgust at the thought of returning to our room every evening finally made us switch hotels. After two nights we checked out and moved to another hotel a few blocks down the road. This entirely negative experience gives rise to several questions. What are the standards that a hotel must fulfill in order to be registered as an Econo Lodge How run-down can a hotel become before somebody tells the owner that it cannot be operated as an Econo Lodge any longer? Whether or not you feel compelled to answer these questions, my decision is not to consider the Econo Lodge anymore for future vacation planning unless I have previously stayed at a particular location and found it satisfying. With only ten days of vacation I will not afford to waste even a single day with a negative lodging experience. NEVER VISIT THEM.

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Sandi Sue
Palmetto, US
Aug 23, 2010 6:52 pm EDT

The motel was dirty. The carpet was covered with animal stains. The bathroom was dirty, ring around the camode, there was dirt behind the toilet. I hasn't been updated for a long time. They scammed us out of two payments for the room. Nick, the manager (I think) would not even consider that he collected a payment from Hotels.com and then another from our credit card. He is determined to keep both. We are seniors (husband is 88) and we were too tired from our trip to ask for another room. We did not know that Hotels.com was going to keep our money after a cancellation or we would have not paid again with a coupon.
Motels.com has someone who doesn't speak good English when you try to cancel and we did not know that they would keep our money. We have now paid twice for a horrible room.
Both places are scammers.

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Mitch Proctor
Verona, US
May 01, 2012 1:03 am EDT
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1. Makeup on the towels in the bathroom
2. Coffee pot dirty and had old coffee in it
3. Telephone very sticky, we had to clean it before picking it up
4. Spiders around the room
5. The picture speaks for itself.

This was the Econolodge in Lebanon in. 4/26/12

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T Lane
East Jordan, US
May 31, 2012 3:03 am EDT

My husband and I were traveling to see our grand kids and stopped overnight at the E conolodge in Cave City Ky.
The hotel was off the chart horrible.!
First we had a coupon that said the rm price was going to be $35and newly renovated. They charged $45, some crap about a weekend charge.
We asked if the room had a fridge micro and we were told yes, only to get to the rm and find that not only were the items requested not there but that the cable had been ripped out of the back of the tv the door had obviously been kicked in before.
We went to the front desk and asked to switch rooms only to be told, If I need a fridge I could use the employee fridge in the main entrance. Mind you I need the fridge to keep my ice packs for my injured knee frozen.
They refused to switch rooms for us and were acting very put out by the request. So we asked to refund our $ and we were told NO! Corporate says we cant do that. So we stayed.
We returned to the Lobby to check local attractions in the area when 4 elderly people were discussing a refund as well. They told the front desk lady, ( who admitted she had no Idea what the policy is on a refund) that they had bed bugs in there room and wanted a refund. So the she called the manager and lied telling the manager the elderly lady was threatening her about calling the police.
Needless to say the manager came down, very put out and started screaming at the elderly couples telling them HE was gonna call the police.
The couples left without at refund.
If this is the corporate way, you can bet I will never stay in another of your hotels and be treated so badly again.
T Lane

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Lynne Sebring
Jacksonville, US
Oct 31, 2012 6:50 am EDT

While Traveling From Farmville, VA to Camp Lejeune, NC I had car issues, I had my sister who had just had surgery the day before and my 2 year old Granddaughter. The issue with the car was more than the mechanic could fix that day so we had to stay overnight at an Econo Lodge because it was the only hotel in the area. This was in Henderson, NC. The staff was not friendly and there was only one person on at a time. The room was nasty there was newspaper on the floor under the AC because it was leaking the light fixtures and any flat surface had cobwebs and dust all over them, the paint was chipping and scratched all over, words etched in the closet doors, Carpet was filthy and there were broken TV's on the sidewalk outside the rooms. The parking lot looked like the hotel was deserted and there was trash everywhere in the parking lot. the outside of the building needed to be cleaned or repainted and any landscaping needed to cleaned up. When we went to get our "free continental breakfast" at 8:30 we had to ask for coffee to be made and then he only made enough for one cup and acted like I was asking for the world. This was a bad situation for us already and was made worse by this experience. I will never use this facility again and will never recommend Econo Lodge to anyone. After sending my complaint in the corporate office never even contacted me, that leaves me to believe they don't care how they are represented.

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serge abidal
, US
Sep 02, 2015 10:25 pm EDT

Adventure to Vicksburg or how smell like a smoker when your not a smoker

I was very impatient to get to Vicksburg. Step down my bag in the hotel and drive to downtown then historical places where my priorities.

Well, it turns out to be another story. Fellow me.

I enter Vicksburg econo lodge front desk saying “hello, how are you doing today ?”, silence ! 5 seconds latter and louder I send “HOW ARE YOU DOING TODAY ?”, still the only thing I hear is silence.

30 seconds latter the person behind the desk (yes there is someone) takes plenty of time to tell me “I just can’t talk to you I’m too busy doing what I’am I doing”. It seems that at that precise time, counting the money where more important than answer a customer that is saying “hi, I happy to spent my dollar in your hotel”.

1 or 2 minutes latter, she decides it was time to take care of the costumer (me of course, still without any welcome), by complaining about the fact that the postal address attached to the credit card that has been used to book the room does not match my own address.

(I’m not fortunate enough to get a second home in Los Angeles), I’m only a stranger having some holiday in the US with a prepaid room from AmericaTours international and Instructions on the Voucher are very clear :

Bill room & tax to: AmericanTours International, LLC 6053 west Century Boulevards, Los Angeles CA 90045.

This person started to get very irritated, be unpleasant and calling the name of JESUS, as if I where responsible of her incapability to understand the situation.

At the end I get my room key, leave the desk and try to forget and forgive for that bad day. However, It doesn’t take too much time to realize that something was wrong with the room. It smells very very bad. Guess what, it was a room for smoker.

I saw red in my eyes, someone must be responsible for this. I catch the key, run toward the front desk. The Miss was not there anymore, instead a younger men kindly change the room number.

I don’t known why this person (the Miss), has reacted that way, when I enter the front desk. How could someone working at this position be so arrogant and so rude. At best it is unprofessional, here it is intentional too.

Let recap :
acte one : a very unpleasant person doesn’t take the time to welcome costumer
acte two : an incompetent person try to make you responsible of her incompetence
acte three : this same person takes decisions for you without costumer agreement.

This is my fourth time to the US, and the worst thing that hapend to me.

There is only one conclusion, this person don’t like black people, (yes I’am black) and I refuse to give one penny to a company with employees like Miss Tommie H. that practice racism. I refuse to let other fall into that trap.

BTW : Adding a drop of yellow liquid into an ocean of water won’t make called Orange juice in any way.

ComplaintsBoard
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12:00 am EST

Choice Hotels International didn't credit proper points!

Periodically, Choice Hotels runs bonus points specials such as stay 2 separate occasions at a Choice Brand Hotel and receive 1 night free. During their fall promotion I stayed at 2 different choice brand hotels qualifying for the free night. I was awarded
5000 bonus points. It was supposed to be 8000 points. The minimum number of points necessary to stay at any Choice
Hotel Brand is 6000. After exchanging at least 5 E-Mails and gaining no plausible explanation (or credit for the proper number of points), just double talk, Choice Privileges stopped responding. My warning to all Choice Privilege members, make sure you check your point balances and don't make your hotel decision based on "special promotions".

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Genevieve Ross
, US
Jul 16, 2018 10:23 pm EDT

I started my membership in May 2018. I accumulated enough for a free night stay including the option of using my remaining points + cash for an additional free night stay at any choice hotel stay. Unfortunately, the website would not allow my husband to charge "his" card on "my" member account. Their explanation was to avoid fraudulent activity.Although I understood the reasons behind the safeguard, O was unable to find the rules and regulations or policy of redeeming points. Unfortunately, I did find this statement, "Choice may change the amount of Choice Privileges points required for a free night of any hotel at any time without notice. Choice may add, modify or delete Program terms or conditions with or without notice, and may terminate the Program at any time.You may not combine your points with points belonging to anyone else, including your spouse."

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Dan Coyle
, US
May 18, 2017 6:50 pm EDT

Baddabook baddaboom

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Anonymous Hard Worker
Newnan, US
Jul 25, 2009 9:22 pm EDT

The Quality Inn hotel in Carrollton is not the best place to spend the night when visiting Carrollton, Georgia. The room was uncomfortable and the guest who stayed at the hotel was very loud.

The employees at the hotel are very helpful in helping you get checked in and the parking lot was clean and there were good parking near my room. My biggest complaint is that the guest who spent the night there. I spent the night there on July 3, 2009 and there was a youth baseball team spending the night there because of a baseball tournament happening somewhere in Carrollton/West Georgia Area. The team was very loud and I could hear people talking outside my room all night from 10 PM until 2 AM. I didn’t sleep well as a result and I could not wait to leave the hotel.

Would I recommend this hotel? I would not recommend this hotel if you are solo traveler or traveling with your family. It’s a good place to spend the night if you are traveling with a group. If you are spending the night in Carrollton, try to spend the night at the Holiday Inn, the Hampton Inn or the Jameson Inn or drive 20 minutes north to Bremen and spend the night at one of the many hotels in Bremen. Although the hotel cost around $60.00 a night with a room with a refrigerator and a microwave, try to spend the night elsewhere if you can.

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Down With Comfort Inn/Orlando-Universal
Celebration, US
Mar 17, 2011 6:13 am EDT

Stayed four days in January 2011...price different upon arrival, hidden fees(pet fee) not told when making reservation a week before. Thieves in the housecleaning area. One was arrested a week ago 3/2011. Had stolen items taken during our stay. Manager will not talk with you face to face. Need I say More! Negative Reviews from other guests...police are there every night, with a problems!

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Bakin
, US
Jan 05, 2010 3:08 am EST

I read the reviews of the Comfort Inn in Toledo Ohio on Secor Road and did not want to stay but a large group that we were with had reservations so I booked. What a nasty place! Filthy carpet, dirty doors, and we had to change rooms because the smell was so overwhelming in our room. The suspicion amongst our friends was a very strong bug spray! It isn't hard to be clean. Never to stay at a Comfort Inn again, did I mention that this was the second Comfort Inn on the trip and I said the same thing that night?

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bls005
, US
May 09, 2016 1:42 pm EDT

The whole chain is a rip off, Pretty simple advertising, stay 2 get 3rd free.Nothing about points. Third night is in parking lot in your car with no ammenities,

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Colorado Ripoff
, US
Jul 06, 2015 11:09 pm EDT

I stayed at Cambria Hotel because it was part of Choice Hotels and it wold qualify me for a $50 card. When I checked in, my employer received a discounted rate. As I paid, I looked up my Choice Hotels member number so I could get my second stay recorded and even referenced that when I gave my info to the front desk agent. After my stay, I received a survey to my personal information. I shared that I was not impressed and found some stuff below standard. I did not give my personal information, but the GM of the hotel called me a few days later. I was shocked to receive the call because I intentionally did not include my personal information in the survey.

A few weeks go by and I log on to see how I could get my $50 card. I was surprised and disappointed to see my second stay not count toward the card. I spent the next 90 minutes on the phone with a total of four people - with a bulk of that time, 60 minutes or so, being time sitting on hold.

One person, Valerie, seemed interested in trying to resolve my issue. The other three people meaninglessly said "I understand" and did nothing at all to resolve my issue. At one point, after over an hour, I told a rep to either tell me I am receiving the card due to me or cancel my membership. At this point, she kept asking me for my name and contact information, something had given her (and two others at that point) already. She refused to cancel my membership, so I asked to speak to a supervisor. She told me it would be one minute. Approximately 20 minutes later, a supervisor came on and said that the hotel, not choice hotels, is responsible for accepting or rejecting my stay. I stated that I had never heard of the hotel until I found it on the choicehotel.com website and that they cannot just deflect responsibility to the hotel, because I trusted choicehotels.

I said that I was not interested in dealing with choice htoels anymore and that they will get the benefit of the 14, 000+ points I had (I could actually have purchased a $50 gift card for $22, according to their website). I knew I was taking a loss, in addition to the 90 minutes on the phone, but the principle of the matter made it the right thing to do with such a company.

My impression was worsened when the supervisor stated that the length of the time I was on hold to resolve my issue was out of their control - including denying that staffing the call center for the volume of calls they get was their responsibility.

I had to fight for the credit of my four-day stay a month earlier - another call with tons of time wasted on hold and calling multiple times before it was resolved.

I would have stayed at another hotel if I was not trying to earn the $50 card. To not be told that my stay would not or even may not count based on the rate they were giving me, I would not have stayed there. In addition, I am disappointed that my honesty was used against me in retaliation. I also did not appreciate receiving a call when I did not authorize my information to be associated with the survey.

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noash
, US
Nov 14, 2014 10:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

I recently stayed at the Quality Inn Ontario Airport Convention Center, and booked the room on ChoiceHotels.com, expecting to get the rewards points and fulfill the requirements for the current stay 2 separate times get 1 night free promotion.

I selected the Stay and Fly Package, as I was going to stay at the hotel for one night and leave my car there. This is the PPKFLY Rate, and according to the website, is eligible for Choice Privileges points.

However, after 1.5 weeks, I never received points for this stay. I submitted an online webform requesting the missing points, and was told that the stay is not eligible for points. I called customer service and was told that the stay is not eligible for points. I asked to speak to the customer service representative’s manager, and the manager was rude to me, made me wait on hold, and then I was told that the stay is not eligible for points.

But I paid over $100 (with tax) for a hotel room, and parking, for a package that the website says is eligible for points. How can such a mistake by the Choice Privileges Rewards program be repeated over and over again? And on top of that, the level of customer service by the representative’s manager is below satisfactory, to put it nicely.

I called and spoke to a customer service representative, and was told again that my stay did not qualify for points because it was the PPKFLY Rate. I asked to speak to the associate’s manager, because clearly there had been some mistake. At this point I have filled-out 2 missing points requests on the website, and spent time waiting on hold, hoping to resolve this issue.

After waiting on hold again, the manager gets on the phone with me, and tells me that because my stay was the PPKFLY Rate, and I did not stay at the hotel, I only parked there, that I was not eligible for points. She was very condescending towards me and said she was sure that I saw that when I made my reservation online, I saw that it was not eligible for points. Then I explained that I did stay at the hotel overnight, and she did not believe me. She asked again if I actually stayed there, and got a physical room key, or did I just park there? I repeated myself, and said yes, I did stay there. Then she said that she had to call the hotel and verify that information, and then put me on hold.

I am pretty tired of being poorly treated, ignored, and put on hold at this point. Then, she comes back on the line and tells me that I did indeed stay there, and that I was not eligible to earn points for that stay because it was the PPKFLY Rate.
Why did she need to verify with the hotel, and put me on hold, if it did not change anything? Why did she ask me repeatedly if I stayed the night there? And why, when the online reservation system clearly says that the rate is eligible for points, why am I told that the stay is not eligible to earn points?

I have spent several hours of my time dealing with this. I have been a Choice Privileges member for 7 years, and I am very unhappy with the way things are going now. I have planned tens of hotel stays with this chain because of the rewards program, and now I am losing points, time, and money.

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Been Violated
Chicopee, US
Apr 11, 2014 11:05 am EDT

We have used Choice Hotels for a number of years, and usually stay in Comfort Inns/Suites. This February we took a motor trip down south to New Orleans, from New England, and used the online reservation service along the way. That was fine, BUT, upon checking in, we found that MOST of the franchise owners/Innkeepers were of Indian or Pakistani descent. While that, in itself SHOULD not be a problem, what we found was, having given these people our NAME, ADDRESS, PHONE NUMBER, CREDIT CARD NUMBERS and EVEN OUR DRIVER LICENSE (which they PHOTOCOPY) upon check-in at these places, we IMMEDIATELY began getting SPAM PHONE CALLS of INDIAN/PAKISTANI/FOREIGN CALL CENTER Origin on our HOME PHONE while we were away. When we got home, we had THREE WEEKS worth of SPAM/SPOOFED/SCAM calls on our answering machine and Caller ID; as many as SIX DAILY. This continued for FIVE WEEKS AFTER we returned home, as well. All in all, we received about 75 SPAM PHONE CALLS in a two month period.

While we have gotten these calls in the past, we had them fairly well 'tamped down' to only 2-3 weekly, and sometime less than six monthly with various tactics including picking up/hanging up without answering to break the calls and 'confuse' the robodialers, as well as using TWO CALL BLOCKING systems. Obviously, when we were on vacation, we were not there to do that, and the calls built up and increased in frequency as we went along on our vacation, and immediately afterward.

Coincidence? I don't think so. Most of these innkeepers were HEAVILY ACCENTED, telling us that they were NOT born in this country and thus were IMMIGRANTS. They EASILY could have friends and family back home to GIVE, TRADE or SELL our information to, and get us on all kinds of SPAMMERS LISTS overseas, where US. laws are not easily enforced. They think they are superior to Americans, ESPECIALLY if they practice Middle Eastern and other Asian religions, and feel NO loyalty to us, this country nor our laws. Most are simply trying to save up enough here to one day RETURN to their home countries to live in relative luxury there by native standards.

We complained to CHOICE HOTELS HEADQUARTERS in early March 2014, but they did NOTHING; did not even respond. (Of Course.)

From now on, we will give out a FALSE phone number on our registration forms; maybe the number of our local police department or sheriff's office. THEN when THOSE numbers get SPAMMED, then perhaps something will be DONE about it.

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sangel
Carlisle, US
Dec 18, 2012 4:07 pm EST

Just want to make sure that all you complainers of the "Room Guarantee" understand...the guarantee is for a room, not the room type!

Choice Hotels International Customer Reviews Overview

Choice Hotels International is a hospitality franchisor with a diverse portfolio of hotel brands ranging from economy to upscale. The company offers travelers a variety of lodging options including Comfort Inn, Quality Inn, Sleep Inn, and the Ascend Hotel Collection. Guests can book rooms through their website or mobile app, with features like rewards programs for frequent travelers. Choice Hotels provides accommodations for various needs, from business trips to family vacations.

Choice Hotels International In-depth Review

In summary, Choice Hotels International offer a wide range of accommodations suitable for various budgets and preferences. The booking process is streamlined, and the loyalty program adds value. While there are many positives, some areas could see improvement, particularly in the consistency of guest experiences.

Company Overview

  1. History and Background
  2. Choice Hotels have long history, providing many options for travelers since many years ago.

  3. Range of Brands and Properties
  4. They have many brands under them, like Comfort Inn, Quality Inn, and more, for different budgets.

  5. Geographic Presence
  6. Hotels are in many countries, so people can find them in many places they go.

Booking Process

  1. Website User Experience
  2. Website is easy to use, but sometimes it can be slow or have small problems.

  3. Mobile App Functionality
  4. App is good for booking on phone, very convenient for people who travel.

  5. Reservation Flexibility
  6. They are flexible with booking, can change or cancel if plans change.

  7. Loyalty Program Integration
  8. Loyalty program is good, can get points for free nights or other things.

Accommodation Options

  1. Variety of Hotel Tiers (Economy to Luxury)
  2. They have hotels from cheap to expensive, for all kinds of budgets.

  3. Room Types and Amenities
  4. Rooms have different sizes and things inside, like Wi-Fi, TV, and sometimes kitchen.

  5. Accessibility Features
  6. Many hotels have rooms for people with disabilities, which is very important.

Pricing and Value

  1. Room Rates and Seasonal Pricing
  2. Prices change with season, sometimes more expensive, sometimes less.

  3. Discounts and Special Offers
  4. They give discounts sometimes, like for early booking or special days.

  5. Loyalty Program Benefits and Rewards
  6. With loyalty program, can save money over time, which is very good for people who travel a lot.

Customer Service

  1. Responsiveness and Support Channels
  2. Customer service is okay, they answer questions but sometimes take time.

  3. Guest Satisfaction and Complaint Resolution
  4. They try to make guests happy, but not always everything is perfect.

  5. Multilingual Support
  6. They have support in different languages, which is helpful for people from other countries.

Cleanliness and Maintenance

  1. Standards of Room Cleanliness
  2. Rooms are mostly clean, but sometimes guests find problems.

  3. Common Area Upkeep
  4. Places like lobby and hallways are kept nice and clean.

  5. COVID-19 Health and Safety Measures
  6. They follow rules for COVID-19, to keep guests safe.

On-Site Amenities and Services

  1. Dining Options and Quality
  2. Some hotels have restaurants, food is okay but not always the best.

  3. Fitness Centers and Recreational Facilities
  4. Many hotels have gym or pool, which is good for relaxing or exercise.

  5. Business Centers and Meeting Rooms
  6. For people who work, they have places to meet or use computer.

Location and Accessibility

  1. Proximity to Attractions and Transportation
  2. Many hotels are near to places to visit or easy to get to with bus or train.

  3. Parking Availability and Costs
  4. Some hotels have parking, but sometimes it costs extra money.

  5. Neighborhood Safety and Convenience
  6. Hotels are usually in safe areas, but always good to check before booking.

Guest Experience and Satisfaction

  1. Overall Comfort and Atmosphere
  2. Most guests say hotels are comfortable and have nice feeling.

  3. Noise Levels and Sleep Quality
  4. Some hotels are quiet, but in others, guests say too much noise.

  5. Guest Reviews and Ratings
  6. Reviews are mixed, some very good, some not so much. Important to read before choosing.

Corporate Responsibility

  1. Sustainability Initiatives
  2. They are working to be more green and help environment.

  3. Community Engagement
  4. Choice Hotels try to be part of local community and help.

  5. Diversity and Inclusion Efforts
  6. They say they want to be for everyone, no matter who they are.

Final Verdict

  1. Summary of Pros and Cons
  2. Pros: Many options for hotels, good loyalty program, and flexible booking. Cons: Sometimes inconsistent guest experience and room quality.

  3. Recommendations for Specific Traveler Types
  4. Good for families, business travelers, and people who want to save money with loyalty program.

  5. Overall Rating
  6. Overall, Choice Hotels is good choice for many travelers, but always good to check specific hotel reviews.

How to file a complaint about Choice Hotels International?

Here is a comprehensive guide on how to file a complaint or review about Choice Hotels International on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Choice Hotels International in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with the company. Mention key areas, transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Choice Hotels International on ComplaintsBoard.com.

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Contact Choice Hotels International customer service

Phone numbers

132 400 1800 500 600 More phone numbers

Website

www.choicehotels.com

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Is ComplaintsBoard.com associated with Choice Hotels International?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Choice Hotels International Customer Service. Initial Choice Hotels International complaints should be directed to their team directly. You can find contact details for Choice Hotels International above.

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Use this comments board to leave complaints and reviews about Choice Hotels International. Discuss the issues you have had with Choice Hotels International and work with their customer service team to find a resolution.