Econo Lodge — horrible smelling hotel/ trashy
I WAS RESPSONSIBLE FOR RESERVING 8 ROOMS FOR 8 FAMILIES AT THIS HOTEL. FRIDAY AND SATURDAY NIGHT STAY. ARRIVING FRIDAY NIGHT AT THE HOTEL, THE HORRIBLE SMELL MADE ONE FAMILY LEAVE AND ANOTHER REQUEST FOR A ROOM CHANGE... THE RUDE FRONT DESK CLERK WAS NO HELP AT ALL. THE SMELL WAS FROM THE OUTDOOR POOL HAVING OVER A FOOT OF STAGNANT WATER ALL OVER, TRASH ALL OVER THE PLACE, AND NEVER BEING CLEANED. YOU COULD NOT GO OUTSIDE YOUR ROOM WITHOUT GETTING A QUEEZY STOMACH. ONE FAMILY REFUSED TO STAY. ALL THE OTHERS COMPLAINED THE ENTIRE WEEKEND!IT WAS EMBARRASSING THAT I WAS THE ONE WHO MADE THE RESERVATIONS AND HEARD COMMENTS ALL WEEKEND LONG!I TRIED REQUESTING A REFUND THROUGHT MANAGEMENT AT THE LOCATION ? A NEHAL R DALWADI. ALL I GOT WAS A LETTER SAYING SORRY BUT NOTHING ABOUT MY REQUEST FOR A REFUND. I TRIED FAXING AND CALLING BUT HAVE NOT GOTTEN ANY RESPONSE.STAY WAS FROM MARCH 28TH THROUGH MARCH 30TH THANK YOUANGELA [protected]@YAHOO.COM314-525-3745
... one of our guest left the hotel and stayed somewhere else! One guest had to move rooms! We had to call the front desk to ask for roll away bed to be removed two times!And the person at the front desk was RUDE. Upon check out myself and another guest had our bill messed and and had to work around trying to get a credit to our cards! I was not going to complain in front of all the families as I was held responsible for obtaining these rooms! I tried to call several times and the manager was not available that is why I faxed. When the manager did call I could not understand anything she said.(My job is inthe process of going thru a consolidation and I DO NOT have access to answer my desk phone and could not talk that is way I tried to do thru fax or even email which I did give her my email address.. I contacted also ChoiceHotels because that was were I had all the reservations and they got back right away and said they would contact the hotel directly and if she could nto satisfy me to let them know. I did not feel I had to get them involved again. which maybe I do.
06/05/2017 JLS BBB CONSUMER REJECTS BUSINESS' FINAL OFFER : FITZPATRICK FAMILY DID LEAVE A DAY EARLY!!! THEY WOULD HAVE LEFT THAT NIGHT BUT ARRIVED LATE!!! DYNIS FAMILY DID ASK FOR A DIFFERENT ROOM AND WERE GIVEN A DIFFERENT ROOM!!! THE ODOR WAS SO BAD YOU COULD SMELL IT FROM ANY ROOM IN THE HOTEL!!! WHEN YOU WALKED PAST THE POOL YOU COULD SEE THE GARBAGE AND STANDING WATAR THAT WAS CAUSING THE ODOR!!!
THE INFORMATION THIS HOTEL IS PROVIDING IS NOT ACCURATE!!! IT IS GETTING QUITE UPSETTING THAT THEY ARE NOT ACCCEPTING RESPONSIBLITY!!! I AM WILLING TO TAKE FURTHER ACTION NOW BECAUSE OF THEIR UNWILLINGNESS.. ICAN GET STATEMENTS FROM ALL 10 FAMILIES...
More Econo Lodge Complaints & Reviews
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- Choice Privileges (Choice Hotels) - didn't credit proper points! 
- Choice Hotels / Every Day Guests - rip off 
- Econo Lodge - Discriminatioon & Refund Policy 
- Choice Privileges - deceptive advertising 
- Econo Lodge - Dirty room and poor service 
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- Econo Lodge Downtown Augusta, GA - unauthorized charges, scam
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