Menu
Login
Replied
When the soles of my Ecco MX hiking boots turned to gel and layer underneath disintegrated and tracked black gunk all over the carpet and tile, I thought that I had a truly unusual situation. I had worn them only a couple of times, stored them in an air conditioned closet with no humidity or UV. While looking for company information, I came across this website and was amazed that this was clearly a manufacturing defect. Even more amazed at the company's lack of interest or attention. So I wrote an e-mail to Ecco customer service. No response, two weeks later. However, I give credit to Dillard's, where I purchased the shoes (2 identical pairs, no less @$225 each), as they made an adjustment for my inconvenience. By my count, I have purchased at least 10 pairs of Ecco shoes over the years; based on their lack of response, I'll now turn to a competitor. I can't believe, from what I've been reading on your site, that I am precisely the type of return customer that they're alienating! Oh well, nothing lasts forever...
The complaint has been investigated and resolved to the customer's satisfaction.
Unfortunately for me, last month I was vacationing in Buenos Aires and wore my Ecco shoes out for a fancy meal. I noticed the shoes were falling apart as I left my table. It was embarrassing. As other people have mentioned, they make a HUGE mess with tiny crumbles of black crap all over the place. Rather than pack them in my suitcase to travel back home with them, I threw them out AFTER taking many photos of them. I contacted ECCO USA, who were going to replace them, but told me they do not ship to Canada. They referred me to ECCO Canada. Unfortunately ECCO Canada’s customer service leaves much to be desired. They only responded to my email after sending emails several days apart, and they refuse to offer any compensation without being able to “inspect” the shoes. They admitted there was a problem with the soles of the shoes, and I attached numerous photos of the shoes, but they don’t care about my plight. It’s not like ECCO shoes are inexpensive, and after their less than stellar customer service, I will never purchase another pair of ECCO shoes, nor would I ever recommend them to anyone.
I'm from Ireland and I had that same experience also with three pair of Ecco shoes, two of which had very little wear. I returned these two pair to their H/Q in Cork Ireland. The reply I got was worst than dreadful - it was curt, rude and most condescending. On receiving their reply I unfortunately tore it up in disgust & temper as i should have sent a copy of it to Ecco World H/Q. That finished me with Ecco for life until I bought a pair of Ecco Golf shoes hoping for something better at €220 a pair - but no - same problem again - yes you may say - I deserved it - No, No, No never Ecco again
I'm another unhappy consumer. I'm 3 for 3 with ECCO shoes and the disintegrating soles ... and each pair was at the upper end of their price scale. I liked the shoes right up to the messy end with the uppers still in good condition.
Won't be buying ecco again, no customer service in Ireland, they do a visual check as if this will recap manufacturing faults an tell U to like it or lump it, it would be less hassle if they were up front an just stole your money, im being passed from Europe to England like a hot brick some company the customer is wrong, never buy from this lot again
My Ecc0 walking shoes lost their soles in large flakes before they had been worn very long. They were very comfortable and another pair of Ecco's was wearing well, so I thought it was just a fluke and bought a pair of Ecco suede wingtips. The very first day I wore them, the soles cracked across the ball of the foot and the heels began losing large, sticky chunks all around their perimeters. That's two out of three pairs, too high a percentage of early sole failure to be isolated incidents. The faulty soles were of different materials, too, so there was not just one bad batch of sole material. Very comfortable (expensive) shoes, well-assembled, but not worth the risk of buying again. I hope the company fails for its lack of customer concern.
Three pair of Ecco shoes have soles that are disintegrating to the point that I leave a trail of black crumbs and marks where I walk. Didn't know it was happening until I was at a meeting. It was embarrassing.
I had same problem with Eccos. Here is my article with pictures:::http://ctwatchdog.com/2010/03/14/ecco-shoes-warning-almost-new-expensive-shoes-disintegrate#comments
It happened to my Ecco shoes too, I havent even wear for a year and it started to crumbles and I almost twist my foot.
I had not worn my black dress (expensive) Ecco shoes in over a year. They have been tucked away in the closet. But I have always loved them and they've been great for the right occasion. However, this past weekend I had them on while I was trying on some new suits at a men's store and noticed that he heels / soles were completely disintegrating and falling apart in sticky chunks all over the floor. You cannot imagine my disbelief and embarrassment at this gunky, yucky mess. It was horrible. I'm going to figure out if they are worth trying to repair or if they are suddenly trash. Truly, I have never seen anything like this with any pair of shoes. I'm guessing they must just be expensive JUNK. So disappointing.
The same exact thing happened to my ECCO dress shoes. I was attending a dressy Christmas event and my soles began to crumble and fall apart. I ended up having to leave the party early because I simply could not walk around in those shoes any more. Like you, I was leaving black rubbery clumps all over the floor. The next day, we found more chunks in the car, on our walkway, and throughout the house.
yes! exactly. I sent unbelievable photos! They disintegrated while waling to dinner. I had to limp for 5 blocks!
Did ECCO offer any discount on future purchase or any recompense?
Last year whil visiting the US I bought the most comfteble and expensive hiking boots I ever did, Ecco's.
The seller (Harry's Soes NY) said they will last me for many good years. A few mont after, the sole started to peel off. I took it to the shoemaker. He glued it and stiched it, and did not understand why it wad not stiched in the first place.