The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

eBooker / Hotel Booking

1 Switzerland

I am writing to strongly complain about a hotel booking my
riends and I made for a stay in London last week. 

We booked a hotel for the Marriot Marble Arch for the
17Jul09 until the 19Jul09. When we arrived at the hotel
there wasn't a room available for the category that we
booked.  We had planned a dinner get-together with a
colleague and her husband who live in Scotland, and who come
especially to London to meet us for dinner. As the room
wasn't available upon our arrival, (we were told to sit in
reception, which we did, for nearly 2hrs) and it was unclear
how the situation was going to be resolved we were unable to
go out to dinner with our friends as we had to wait to find
out where we would be staying for the evening and were
unable to check in, in the meantime our friends had to leave
as their last train left to Scotland at 11:30 PM.

We were then sent to another Marriott hotel in Maida Vale
where we were put up in a  guest room with 1 double
bed. As we booked for 4 person this was not acceptable. We
were booked in a room with one double bed which costs £169
a night. We paid 1093 CHF for an Executive room with 1 KING
size bed or 2 double beds the two nights. We would like to
be compensated for the inconvenience during our stay, as the
purpose of our visit was ruined!
We could not see our colleagues on Friday evening for a
dinner. The location of the hotel Madia Vale was further outof London from the center thus our travelling times were
longer and we had take taxis to and from the hotel which was
more expensive!

This was meant to be a very special weekend
for all of us and we are very disappointed and angry at the outcome.
One cannot even compensate the missed meeting with our
friends! This meeting took over a year to plan, due to the
difficulty and coordinating of our busy schedules!
We have been cheated, and we would like to be
refunded for the difference for the rate of rooms from
a Standard room to an Executive room and to be compensated for the additional costs of transport!
What is really appalling is that no one is taking responsibility for this
horrible inconvenience! The manager of the Hotel in Marble
Arch said that it is the responsibility of eBookers!

Post your comment