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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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O
4:03 am EDT

eBay will never purchase from them again

They are extremely very quick in taking your money and extremely slow when it comes to refund if their products do not meet your expectations, which is a normal practice.
Can't say anything bad about the delivery, it was fast, but the dress I got was too small for wearing, so I thought I would send it back. I did. They confirmed its receipt 5 days after I sent it. But it's been 3 weeks and still there's no refund. I wonder why. What exactly takes you so long to make this tough decision?
I advise anybody else to shop elsewhere

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A
8:22 pm EDT

eBay the seller promised me a date and the item still has not even been shipped out

I was promised I would recieve my order by september 13th so i would have it in enough time for my sisters birthday so I could send it back overseas to her cause she is in the military it was supposedly pre shipment as of september 9th and still not been changed and the seller is ignoring my messages. I am not being rude to the seller either simply asking whats going on.

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6:52 pm EDT

eBay item not received

This has been my worst shopping experience. I have bought from other stores on line and experienced little or no problem. I am beginning to think that some ofthese sellers on ebays are scammers especially one called Diamond Wireless. I need my money back. This has now happened twice first time with a different seller. Diamond Wireless am waiting on my refund. You are very dishonest when you filed a case against me. I am the one with the case. Buyers need to know about you. You are a scammer and you are in cahoot with ebay. I am gonna continue publishing distasteful things about you until you return my money.

NEW Unlocked Samsung Galaxy S5 SM-G900A 16GB BLACK (AT&T) G900A NEW Unlocked Samsung Galaxy S5 SM-G900A 16GB BLACK (AT&T) G900A Quantity 1 Total $ 169.88
Here's what happened
Sep. 13 :The case was resolved
Sep. 13 :The seller has opened a case
Sep. 13 :You sent a message
CommentsThank you very much.
Sep. 13 :The seller sent a message
CommentsNo problem, When the phone comes back to I can do that.
Sep. 13 :You sent a message
CommentsPlease I would like you to send the item to this address, Mellissa Richards/Co Ronit Soffer 524 E 20th Street Apt. Mg New York New York 10009 United States
Sep. 13 :The seller added tracking details
Comments Hello, is seems you have given us an incorrect address. When the item comes back to me I could send it to your correct address if you want.
Sep. 9 :You didn't get the item
You requested A refund
Comments I have not received the item although the status is showing delivered. I would kindly like a refund on this item as I am no longer associated to the address. Also the first address is incomplete so my item was undelivered. I purchased my item on August 28, 2017 and it is now September 9, 2017. Please address this . Thank you.

NEW Unlocked Samsung Galaxy S5 SM-G900A 16GB BLACK (AT&T) G900A NEW Unlocked Samsung Galaxy S5 SM-G900A 16GB BLACK (AT&T) G900A Quantity 1 Total $ 169.88

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M
8:11 am EDT

eBay very poor customer service

I ordered several items for a special occasion and asked them to deliver it by that date. They said ok, confirmed everything. The special day was closer and closer, and my item was somewhere I didn't know where. I contacted them to clarify the details and found out that some of the items were out of stock. They provided no guarantees, even though they could have called me when they problem occurred and I would cancel the order and found another way of resolution. In general, it's just terrible. No guarantees, no offers, no alternative, nothing from you but a headache.

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2:12 am EDT
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eBay ebay india selling goods in whole india second hand as new and once we return back item no money is giving back

Claim ID: 3081940

Ebay india cheating it's customers on the name of online shopping. Selling product as new but when you open it's package it will be second hand used phone. Purchased iphone 5S one month back they shown movie cinema to return back item. Finally, they received item now cheating by not giving back my amount to my account. Please some one help me i unable to handle them.
They sold item they taken it back no money returned. you can search it's reviews 100 percent public shouting it's fraud but no action towards from govt on Ebay India. check this link
Ebay scams listed in dropdownlist of this official website. Think once how famous ebay for cheating.

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P
4:08 am EDT

eBay support with no brains

Absolutely stupid customer service that never answers personally, all they have is prepared answers and if your situations are not one of what they have in the script, I assure you, they'll give you a hard time.
They blocked my account and I wanted to know why. They kept sending me prepared answers about their policies, that I violated them somehow. But what exactly have I done? How I violated them? No answers. Just macros. Ughhhh...

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T
5:19 am EDT

eBay buyer beware

This sneaky website has pissed me off and I'm done with it for a while... or maybe forever. And thank god there're so many alternatives so I don't have to worry much.
I ordered two dresses and got them in wrong sizes and colors. Had nothing to do but to return them. However, the website refused to consider my request without explanation. This is insane! What am to do now? the dresses are going in the garbage

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C
9:49 am EDT
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eBay paying twice - and no refund

I recently made a large order purchase that was supposed to arrived within four to five business days. I waited two weeks and still nothing. I called customer service and spoke with Cary Quattrocchi in the Texas call center. She assured me that my shipment should be arriving any day now.

Another week passed, and I was very close to requesting a refund. It finally came, and the order was all wrong. Half of my order was missing or was incorrect. I called back and spoke with Cary Quattrocchi again. She told me that the order was correct. I argued with her for several minutes before she finally told me to take a photo and email it to her. She didn’t believe me!

I waited over three weeks to get my order, it finally came in wrong, and the customer service called me a liar! She wasn’t listening to me at all. I asked her to read my order list off to me. She said that a photo of my order and a description of the missing or wrong items was sufficient. I told her that I wanted to hear what she had listed on under my order number.

She told me that she wasn’t looking at my order because she didn’t have the order number. She never even asked for it. I assumed she had looked it up through my phone number or something. I gave her the order number, which I had to repeat three times. The incompetence is staggering, really! I can’t believe anyone is paying her for this job. Cary Quattrocchi needs to be doing some kind of job where she doesn’t interact with people.

After I gave her the order number three times, she reluctantly brought up the list containing my order. My package had not come with a packing slip, which was very strange. She began reading off the items I had ordered, and everything was as it should have been. I told her that was correct, and she gave me an exasperated sigh. She said, “If your order is correct on the statement, then it should be correct when you received it.”

I replied that it should be, but it is not. I asked her to take notes of all the wrong and missing items. She insisted again that I send photographic evidence. I told her that I would do this, but I wanted her to take the notes first. I really need the things that I ordered. So, I want the replacement order to ship out as soon as possible. She said that she was not authorized to do that unless I wanted to pay for my order all over again. She needed the photo first.

Cary Quattrocchi insisted that I reorder and repay. She said that I would receive the proper refund once the photo is received. So, I did what she asked. I replaced the order and paid for the second time. I emailed her the photo of the shipped items with my own descriptions. Guess what? I received my correct order, but I never received my refund. I’ve tried getting in touch with Cary Quattrocchi again, but I can’t seem to get hold of her. This was an awful experience. I can’t believe I had to pay twice for things I did not order. The whole ordeal took over a month.

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N
6:00 am EDT

eBay ripoff, seller harlyley34

I ordered a book from the seller harlyley34. He promised the book to be delivered within 2 weeks. It's been a month and still there's no book. After 2 promised weeks I started sending him emails with questions, but he never replied. I think it's a scammer stolen my money. And due to the website policy, I can't open a dispute for 2 months. This is too much. Who knows where the seller can be now. I will never know it. Disappointing...

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9:00 am EDT

eBay customer service

I recently initiated a return for a defective item. Ebay closed the return while I was still testing the item to keep from returning the item. I asked ebay to reopen a valid return within the seller's return policy after I realized the problem with the item could not be overcome. Ebay would not do anything and told me to contact the seller myself. This is just poor customer service. They gave me no reason why they could not reopen a valid return.

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D
4:41 am EDT

eBay be careful

As far as many people know you should be very very careful with them. I want to say the same. Just imagine if any trouble with your order or a seller happens, be sure they will never help. Their support is useless, so you can't rely on them whatsoever. If something happens you'll be the one who will care for a refund. So always carefully choose where you buy from.

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M
12:46 am EDT

eBay a big fraud

I have ordered many items on eBay. Each time there was something wrong. The way items looked didn't match their description on the website. This store is for those who don't know what honesty is, who exchange lies to money. Naive customers' money. Every time I was hoping that my next order would be special and I wouldn't face any trouble, but they always failed.

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3:07 am EDT
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eBay listings

Why do ebay have to fix something that is not broken ? Recently the listings have changed and you now have to click to see how long is left before item finishes. The system before was perfectly good, in fact better...A few weeks back we had to click on item description after already clicking to see the item, but this was changed back after a time.

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S
3:14 am EDT

eBay scammers

Why does eBay need customer protection if it's absolutely useless and worthless? Their sellers sent wrong and fake products and then when my order reached my place it was left near my door. Nobody notified me about the delivery time, I was at work. And unfortunately, someone has stolen my order after it. I didn't succeed when opened a dispute with a seller, he blamed me for everything that has happened and refused to refund, but I know that he talked to the delivery company and grabbed compensation for a wrong delivery of his items. Isn't it a scam?

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B
5:35 am EDT

eBay poor service!

When it comes to asking for help eBay becomes the worst place or shopping. You will just not get any help from them cause they are absolutely useless.
I got a wrong item and requested my money from the seller which refused to do it. I wanted their service to help me resolve it, but nothing. It's been 2 weeks and the problem hasn't been resolved yet.

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M
6:19 am EDT

eBay item not received

Pretty much the same issue as others, I've bought an item from a seller called gbuyglobal on 14/06, after a month I hadn't received it. I thought it is normal as the item was arriving from Korea so had not looked into it for a while. When I checked the tracking id however instead of being delivered to me it was 'picked up by the recipient', aka myself, from some depot 20 miles away from my house on 23/06. Having bought many items from Korea before, I thought that was a super fast cargo! When I contacted the customer service about this, they implied that I am lying and told me the seller has given them tracking id that matches my address. When I asked them for a receipt that proves the match they closed my case :) I appealed and emailing them ever since however only thing I am receiving is auto responses with same exact messages and from same names. I contacted Royal Mail they said the address they have does not match my address!

So obviously ebay and the seller is lying and it is not my tracking id but for someone else. I've been asked to upload this document from Royal Mail and I did and they got back to me saying my case was already closed ?!?!

What a joke! They steal people's money working together with their dodgy sellers and on top of it they protect them.

Please advise if I can do something about this!

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P
6:32 am EDT

eBay shocked by your service

Your customer service is a joke and really messy. I tried to track my order because it stuck somewhere. I had to get it 3 days ago as it was said on your website, but it didn't happen. I called customer service and told them about my situation, they only answered that I was lying about ordering an item. They could have just found it if they wanted. But it's always easier to say some nonsense instead of doing things. For me, it was easy to prove, but no, they prefer arguing. I'm really shocked...

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10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

eBay yamaha styles for tyros 5

Gentlemen,

I bought an item:

vst-store sent a message about YAMAHA STYLES TYROS5, PSR s950, PSR s750, PSR A2000, PSR S650, TYROS4 #[protected].

It's been almost two months and I haven't got this item.

Can you speak to the store and tell them that if they are not going to send me this item that I want to have my money back.

Thank you,

Gene

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D
2:48 am EDT

eBay want to get my money back

I ordered an item on ebay. I’ve got a mail from that seller that I should write to him if I don’t get the parcel within 30 days. I didn’t stop sending messages to him after 30 days, but he never answered. I also wrote to him directly, but the result was the same.

So looks like he just took my money and disappeared. It’s also impossible to leave a complaint at ebay, because I can do it only within 45 days. What am I to do with the situation? The seller will lie to other customers taking their money. He keeps changing his name each week. Now he's trading under schutzen5639.

It just doesn’t make sense to me, if I can open a dispute only within 45 days from the transaction date.

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B
11:13 pm EDT

eBay ebay allowing item location misrepresentation to the chinese based seller

This has been going on for years, the Chinese located in China listing products as being local in Australia, from Sydney, Melbourne, Darwin etc.
These crooks from china committing fraud by tricking the Australian public into thinking that they will get these products quickly as listed locally when in fact it takes 6weeks or more from china.

These sellers have a monumental amount of negative feedback, with people saying (DIDNT RECEIVE ITEM, IT TOOK 5 WEEKS, ITEM NOT IN AUSTRALIA, CAME WITH CHINESE POSTAGE) does no one ever read feedback or cotton onto the fact that most of their items are priced well below the postal cost in Australia with free shipping.

EBay allow these Chinese sellers to continually breach EBay's own policy on item location, EXTREMELY effecting our economy and sales.

If a small seller was to scam, by miss representing item locations to suck in the consumer, EBay would boot them but the Chinese sellers have many accounts and sell huge amounts of products and EBay's cut in final value fees would be in the hundreds of thousands IF NOT MILLIONS.

EBay: WHEN MONEY TALKS, POLICY WALKS

I have include a pic, the item to post in Australia is $7.60 + EBay fees+ PayPal fees, you do the math, seller is china based item location says Sydney.

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

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1. Log in or create an account:
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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