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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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5:08 am EST

eBay ebay is a complete fraud!

Don't use eBay, they will never protect or help you. I bought a cute dolly dress from a seller on eBay but instead of that I received a used bra! I was so extremely disgusted when I opened the package and saw that thing! What's wrong with this site? I cannot even leave a bad review! I contacted eBay customer support and explained the situation, but they closed the case just because they can! They said that it is not their problem. Oh my god, I receive someone's used lingerie! That is so disgusting. Ebay will never help you and they are protecting those scammer sellers. All you can do is report someone. I want my money back!

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7:51 am EST

eBay don't try selling anything!

I make some cool handmade stuff and decided to sell them on eBay. According to their rules, I was able to sell unlimited amount of items for free. I posted many products in one time and did not use any of their payment services. Well, several weeks later I decided to remove all the posts because I did not sell anything. Later my card was charged and I realized that eBay took $25 from me. And since then they charge my card every month! I have not used eBay for months! I even tried to contact them and asked for a refund, but they ignore me! Stay away from this site and don’t try to sell anything! Sellers have no protection against fraud.

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10:17 am EST

eBay do not order from them!

I purchased two dresses from a seller on eBay. The delivery price was almost the same as the price of the clothes. The shipping was actually very expensive, but I really liked the dresses, so I decided to make an order. I ordered back in November and wanted to wear one dress on Christmas and the other one on New Year’s Eve. But I never received my order and heard nothing from eBay! Who runs a company like that? I contacted customer support, but heard only excuses. I doubt that all the good comments about them are from real customers.

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11:16 am EST

eBay unethical behaviour

On January 14, 2016 I reached out to Anthony Saldutti (Tony) AKA wagoneertony through the ebay forum with the following statement: "We will gladly leave you positive feedback for this item but only once we see that we have received positve feedback from you the satisfied customer. Thanks, Isaac" And this is how Tony responded: That's the [censored]tiest thing I have heard. I paid, done. I did my job. I'm going to report you to eBay for this hostage situation. That's a real scmbag move. 1.the buyer pays, 2. The seller gives positive review for payment sends item, 3. Buyer gets item and gives positive review if happy. You haven't finished 2. The coin came packaged like [censored]. You even threw the trash in the envelope. Go fck yourself. We never throw trash in any packaged items. Tony is exaggerating "packing material" for trash. Tony is the owner of: Saldutti Car Corner 2092 Big Rd, Gilbertsville, PA19525

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9:38 am EST

eBay bad experience

Several weeks ago I got kicked off EBay! I was just selling guitars and that's all. A person ordered a guitar and I shipped it by boat. Few weeks later I received a negative review. I gave buyer a tracking number and he said I never shipped the guitar. When he finally got the guitar he removed the review. I received a message from him with apologies and he said the guitar was lovely. I shipped another guitar to Europe and the buyer told that it was damaged. It was impossible, because it came from a reputable company and was never used. EBay deleted my account and I was never able to contact them. They did not gave me any chances to explain anything! Very disappointed.

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12:55 am EST
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eBay network cctv system

I purchased a Network CCTV 4 camera security System. It never worked properly. I bought it on Ebay. The company had a return policy. I emailed the company to return the item. I received an email from someone who said there was a "newer version" coming on the market soon, and they asked me if I would be willing to wait a couple of weeks for it. They further stated that i could keep the old system as it was no good to them. I stupidly agreed. The "new" system never did show up. They lied to me and fooled me into waiting a few extra weeks, because had I of not agreed to it, I was still within the 45 day claim period of PayPal. They deceived me into waiting so I would be out of the 45 day "window" to file a claim.

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4:37 am EST
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eBay videocon led tv not received

I had bid on ebay for videocon led tv and ebay sent me confirmation mail on my mail that I had won the bid and after some time I received a call from the seller he sent me the bank account name to transfer the money but before making transaction I asked ebay by making call on ebay customer care about money transfer method in auction because for this item there is no any option to transfer money (buy now or pay now option) ebay told me that u can directly transfer the money in seller account they are verified and trusted seller. After confirmation from ebay I transfer money rs. 30000 to the seller account on 22 dec 2015, but after transaction the seller not pic my call and not reply me since 10 days. After that I complaint in ebay regarding the seller behavior but ebay told me that he cant do any thing in this case. Now pls tell me the way to solve my case. Mob. [protected] (rajesh kumar)

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Update by raj10212
Jan 07, 2016 4:44 am EST

i already sent my bank transaction slip to insellerverification @ebay.com
i have proof of seller residence and confirmation mail of ebay so pls solve my issue otherwise i go to the consumer court towards ebay as well as seller

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Online _CST
, US
Jan 07, 2016 1:39 am EST

Dear raj10212,

Thanks for reaching out to us. Kindly share your Paisa pay id or Claim id at ebayindia.helpdesk@gmail.com so that our team can assist with your concern.

Regards,
Team Ebay

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5:28 pm EST

eBay snoopy sticker ebayitem#[protected] - seller george boulos george9785

Vintage "apollo 11 lunar team" snoopy astronaut sticker/decal + stamp nasa he never mailed me my item. I ordered a snoopy decal off ebay.. Ebay item number:[protected] seller assumes all responsibility for this listing. Crook! Item never received, then he accuses me of making a false claim! Asked several times for tracking information and he emailed me sarcasm.

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7:33 am EST
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eBay extremedeals2014 - running shoes

Vendor shipped shoes to me that were not accurate on the size (US 11M); the shoes were at least one to two sizes too small, and, nowhere on his Ebay site was it EVER mentioned that the Saucony shoes, which I paid him $89.99, ran smaller than the size marked on the tag. I sent the shoes back to Amazon, where he had purchased them (I was not aware at the time that this vendor did not take back purchases). Amazon gave me an RA# and the shoes were delivered back to them. I called and stated that my account had not been credited so that I could get my wife the CORRECT size shoe, but was informed that the VENDOR was credited with the return compensation! I have tried to get a replacement shoe, but the vendor is rude and non-communicative. He now has DOUBLE the amount paid for the returned shoes to Amazon! He kept my money and was ALSO reimbursed by Amazon! He is dishonest and deceitful. I am surprised Ebay allows him to treat consumers like this! I have complained to the Better Business Bureau, and, have an inquiry into the TN State Attorney General's Office in the form of a fraudulent complaint.

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10:30 pm EST
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eBay seller: willowbrookantiques - listing practices

Ebay seller “willowbrookantiques” claims her items are vintage and estate items, though most are available brand new from Chinese jewelry dealers selling the identical items for a fraction of the price. Here is an example, a necklace she says is designer and sells to vintage jewelry collectors in the “Vintage & Antique” jewelry category for $88 ( [protected] ), though countless Chinese dealers sell the identical item for $6 including shipping (see item [protected] for example). Here’s another example, a gold buckle cuff bracelet she says is an “estate” find, and sells in the vintage and antique category for $52, it’s always available brand new by dozens of Chinese sellers for $7 including shipping (see item [protected] for example). Here is another example, a lipstick shaped purse that she says is " incredibly unique” and just sold for $56 (see item [protected] ) is always available brand new for $12 from a variety of Chinese sellers (see [protected] for example). In looking through her auction history I have found countless examples of her “estate” items being readily available new for $6 or so dollars by countless Chinese sellers, this includes some of her “designer” items (like Oscar de la Renta necklaces she’s sold for hundreds of dollars, they are “signed” with only a hang tag that's made from a color of metal that doesn’t match the necklace. You can find the same necklaces selling for $10 from China, only the Chinese sellers don’t pretend their are designer). Do some research before buying anything from this seller, odds are you can find her vintage “estate” jewelry being sold from a variety of Chinese sellers, listed honestly and at a fraction of the price.

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Barbara Jones
, US
Apr 14, 2016 8:39 pm EDT

I also sent this seller a message asking about an item (#[protected]), stating I have seen similar pieces being sold on the streets of NYC for several dollars, made in China. This seller replied, " My items are legit thank you for being such a great human did you ever think perhaps the person that sold them to me told me something that wasn't true". I am sad to say that this item sold for $240. and this seller has been scamming buyers for many years. I believe it is time that this "shop" is closed.

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10:08 am EST

eBay scratches on a product I received

i received an item from e-bay. the item name is, " power rangers' operation overdrive red ranger, helmet. i received it on 11/27/15, when i open it. its have scratches all over it and its have a bad order inside of the helmet. the person i received from, gina m krupp, 4 williams rd, north branford, ct, [protected]. i am asking for a full refund. and, i didn't got a receipt for the item.

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1:33 am EST
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eBay - frank schauer - music-outlet-shop - scam seller

Frank Schauer of music outlet shop Köln Germany scammed me on ebay.I purchased several guitars from Frank Schauer and he pretended to be an honest businessman. He uses the ebay username music-outlet-shop. Frank agreed sell the guitars to me at a specific price then after I had already paid for guitars he very rudely refused to give me tracking. He then...

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12:30 am EST
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eBay htc desire 626g plus warranty issue

I have purchased HTC desire 626g Plus for RS 14290 from ebay.in around 1 months ago and its was in 12 months HTC warranty . So, recently i started facing problem in handset so i approached to HTC service center but they denied and gave the reason that the product has been purchased from ebay so we will not provide any service. So, i talked to the ebay customer care but they are also not helping me. Yaa but now i have a proof & i am uploading the same on this site. You are worst site i have ever experienced in my life & i can bet that even a CHINESE COMPANY can give a better service than you people. Kindly stay on your words as i am uploading the screensgot in which HTC has clear mentioned that we will not provide warranty from the products purchased from ebay.in

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3:26 pm EST

eBay george boulos george9785 - space cover

George Boulos sells philatelic covers signed by US Astronauts on eBay under the name George9785. He buys under the name 55seconds. He has a Post Office Box Address in Blaine Washington, but he does not live in the United States. He lives in British Columbia. George Boulos is originally from Lebonon . I purchased a cover from him on eBay. Almost immediately, George9785 began sending harrassing and threatening emails to me demanding feedback 'or else" . He apparently "Googled" me, because he knew the names and ages of my children. When the cover arrived (yest he did send it to me) it was accompanied by a considerable amount of "ANTI-AMERICAN LITERATURE". I found the contents to be quite disturbing.

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avoidscams
, DK
Jul 09, 2019 12:27 am EDT

Never again! Grifter who has been running an illegal racket from BC, banned on several sites ! Do not buy or respond to any messages or solicitations from him he will latch on and berate you for not letting him peddle his lies and wares to you

Another beauty this one, avoid at all costs, threatens and harasses to boost his false rating on ebay !

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georgeboulostheconman
, US
Dec 22, 2015 5:16 pm EST

Vintage "Apollo 11 Lunar Team" Snoopy Astronaut Sticker/Decal + stamp NASA
He never mailed me my item. I ordered a Snoopy Decal off eBay..eBay item number:[protected]
Seller assumes all responsibility for this listing.CROOK! ITEM NEVER RECEIVED, THEN HE ACCUSES ME OF MAKING A FALSE CLAIM! Asked several times for tracking information and he emailed me sarcasm

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10:08 am EDT
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eBay unethical treatment by ebay customer support

Regarding item #[protected] - Case of 40 DSC LC-100-PL - I sold it on Ebay 09-07-15. Upon being notified, I printed the Ebay shipping label and shipped the package. My buyer advised he had not received the package. Seems the address Ebay printed on the label was incorrect. UPS left it on the front porch at the address printed on the label. Over a month later, and after many phone calls to the, UPS said they sent a rep to the address and talked to a person there who didn't have the package. I called Ebay customer support. I'm out $160.00 plus $21.00 freight because the Ebay system made an error, and they refused to reimburse me. Unethical or even immoral what they did to me.

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7:14 am EDT

eBay claim id 1191464

I ordered a camera cover from Ebay.in on 15 August. (prepaid order). They committed they will ship on 19th August. Today it is 26th October, Product isn't shipped and refund isn't done. I called customer care several times but they extend days and told" amount will be refunded after 2 days". Finally I gave them my money as the company is beggar. I committe I will never buy anything from this site and prefer others not to buy from this site.

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9:55 pm EDT
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eBay reverse pickup but no refund

This is regarding Claim ID : 1285050 for PaisaPay ID : [protected] I had purchased a camera Fuji FX660EXR from geb portal of ebay. The camera was defective. The defective camera was reverse picked up on 3rd Oct and Fedex delivered the defective camera to seller on 6t Oct using Fedex Tracking No: [protected] (Reverse Pickup no KNUA26 on 3/10/2015) Now (20th Oct, after 17 days) I am informed that current status is: "Pending from Logistics for the Reverse Pick up" Earlier my feeling was that JUST ONE SELLER on EBAY cheated me by wrong listing of his item (faulty item was shown as new). But now I am feeling more cheated. A camera which was 30% defective costing around 10, 000 (Ten Thousand Rupees) has been picked up by Ebay, send to seller and there is no sign of my getting my money back. I have lost both the camera and my money. Every time I call customer care number I am promised a call back within 24 to 48 hrs by Ebay claim department for past 10 days, but no call back has taken place. Earlier some persons answering customer care number promised refund on even same day/next day. It is impossible to belive that management in Ebay is so pathetic that one department (Claims department) can not ask another department (logistics department) what the actual status is. What is more likely is that to reduce further claims (and hence their work) they are delaying the process so customers inform others so that other customers move to Amazon/Snapdeal and their work reduces. Or maybe they are just cheats.

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1:46 am EDT

eBay Scammed me on ebay for guitars. Reneged on deal.

Frank Schauer scammed me on ebay. I purchased several guitars from Frank Schauer and he pretended to be an honest businessman on ebay under the username music-outlet-shop. Frank agreed sell the guitars to me at a specific price then after I had already paid for the guitars he very rudely refused to give me tracking. He then falsely reported me to ebay and blocked me in an attempt to con me and renege on the deal. I received emails from Matthias Wulfert(matthias.[protected]@gmx.de) claiming to be an associate of this shady business. Steer clear of this ebay user at all costs. Frank Schauer is a bad business man and liar. Now that I researched him I can see that there are nightmare stories about him, his shady business dealings and overpriced guitars all over the internet. Shame on him. Wish I had checked his ebay username on google first before buying from him. Seems like he is not very smart. Kepts repeating himself over and over again. I think he has an illness or something.

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John Stratford
, US
Nov 15, 2015 3:54 pm EST

music-outlet-shop on ebay sent me a broken guitar and refused to refused. This guy Frank obviously does this to a lot of people from what I can see.

Sad that he is such a terrible ebayer.

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sandy1drfg
, US
Nov 05, 2015 4:51 pm EST

Frank Schauer is a rip off artist for sure. I had the same experience.

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1:38 am EDT
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eBay - bevy reyes scammed me on ebay username chevrolet103

Bevy Reyes took my money on ebay and refused to send the guitar case. He also wont refund my money and is lying about the transaction. He will take your money and not send the items he is selling. I left him the feedback but he lied to ebay and they removed it. He is a fraud and scam artist this Bevy Reyes character needs to be stopped.

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1:59 pm EDT

eBay refusing to let law enforcement and military members to use there services

My name is SRGT Dario Freijanes and me like every other law abiding and hard working american who has been with the US Army for 10 years has been kicked off ebay for no apparent reason because they claim that i pose a risk. All i have done was attempt to bid and buy on there community as well as sell a motorcycle i had that needed fixing due to the engine taking in water from a flooded parking lot which voided the warranty on it. I figured ebay would be a good market place to shop on and buy and sell things while i fight to defend the american people. Why is it companies now seem to think its ok ( a new trend ) to refuse services to law enforcement officials and Military men of this country. I think its wrong that anyone should have to feel like they have been singled out and or discriminated on by this company who makes billions of dollars by scheming its members for everything they sell and trade on there website by charging them outrageous fees that they can get away with because they have monopolized the market and there are no other market places in existence that gets the type of traffic and business ebay does

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

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1. Log in or create an account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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