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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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K
4:54 am EDT
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eBay k 9 immunity for dogs, pills

I ordered this product from LeonZone on Aug 20 and paid and never got the product delivered. I am told it is delivered which is not true. I have asked for reimbursement of my visa payment of over 100$ which I have never received. Can you get in contact with this seller and arrange for reimbursement? LeoZone should be eliminated from e-buy. Tks for our comment/help
Kurt Amrein

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12:56 am EDT
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eBay my son got scammed by a buyer

My son sold some things to a buyer. The buyer told EBAY he received the merchandise. So my son gave eBay the tracking # 9505500016188226000161. The merchandise was shipped on August 14, 2018. It was delivered on August 16, 2018 to a IN/AT Mailbox in San Jose CA. eBay said that since my son did not have the buy sign for it that he can not prove that the buyer even got the merchandise. My son sent it to the address he was given. So eBay took the 2700.00 out of my son's paypal account and gave it back to the buyer. So my son is out the money and merchandise. Here is the case # [protected]. That money was for my son's rent and to get food. He got kick out of his rental because he could not pay and has no money for food or rent. He called me upset because he has been sleeping in a chair at Full Sail University where he had been going to school. I live in Maine and can not get him the money he needs. All he wants is to either get back his merchandise or the money. That way he can get back in to a place to live. He just graduated from college and was waiting to hear back on some jobs he applied for and then all of this happened and he ended up homeless. Would you like your child to be homeless because he or she got screwed out of money/or merchandise that was owed to them. Someone keeping something that they did not pay for and will probably turn around and sell on eBay is not right. So he needs to get back the money or the merchandise. I think that seems fair. This went to a mailbox, so it was not let on a doorstep or next to the garage. It was a mailbox and someone had to give the buyer the package. Come on this buyer is just trying to get something for free. Now my son has to pay for it. I am sure that he has learned a good lesson out of this. Never sell on eBay!

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7:39 am EDT

eBay customer service

I opened a return case but the eBay app selected the wrong reason. I closed the case as I could not edit it and I tried restarting but you cannot do this. So I'm left totally unable to return my item that could potentially have cost thousands and been faulty on arrival.

Not only does eBay customer service refuse to do anything to help but you can't even reply to their messages, you have to start with a new contact us email.

Terrible

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7:17 pm EDT
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eBay manipulation and fraud

Manipulation and Fraud Ebay protects the people who sell their products through Ebay and the reason for the money. When the seller criticizes and strongly criticizes the seller and that this is contrary to the policy of dealing with the site and in return does not protect the customer from the supplier fraud and the client is notified by the site in the case of repeated To submit a complaint or a request to close his account where a notice in the recent period a lot of products do not match the description is described as a new item is not so, the goods will be used by the failure has reached the seriousness of this site underestimating the customers of the site It is worth mentioning that the suppliers of the disease site Know how to choose the victim by sending the damaged or used parts outside the United States and the reason is that most buyers from outside the states do not claim their rights and this is a failure and shameful by the suppliers and also the site unfortunately I have dealt with you and wasted time and money for a fraudulent site

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1:12 pm EDT

eBay oven tandoori

I purchaced one oven tandoor from eBay España but this ítem they send me not working since recieved.help me for contact with them forma replace this ítem.i cannot afford this loss.finincially i am toó weak.i dont know what i will have to do.send me a tel no or tell me how i contect with them.help me please.i am in a difficult situation..it is urgente please

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10:36 am EDT

eBay ebay

Its not so funny but when you look at listings on ebay that are american sellers, you always find ridiculous postage charges ! The charges are just super inflated to profiteer from the postage. I mean you could find a plastic straw for sale on ebay and it may be like 10 cents and then the postage is 60 dollars/pounds. It all kind of makes sense why the worlds fattest nation is that way...its just greed across the board !

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myadreplies
, US
Aug 12, 2018 2:14 pm EDT

You are correct, but that's not ALL American sellers on ebay!

I always look up shipping/postage rates and I charge accordingly. From what I've found, shipping rates on shipping company websites are never the same as they are when you actually take the package to a facility or office to have it shipped, it usually ends up being $5 - $10 MORE than what their website says it is.

Also, a lot of sellers on ebay (not just American ones), will post an item for a lot less than what the normal price is, only to add it to the shipping charges. So you aren't really getting a good deal, they just advertised a "false" price to get you to click on their posting and hopefully buy the item before you notice the shipping charge. In most cases, you aren't really getting ripped off, you are just buying the item at the standard price and paying standard shipping. They just have it "marketed" or "advertised" as a low, low price. But they add the rest of the price to the postage/shipping charges.

It's not really illegal, but it is unethical business practices. Sellers on ebay are not the only ones to do this either. Many companies that sell online do this. I wanted to order a couple of handkerchiefs from this online company because they advertised REALLY LOW PRICES. You would think $2.00 in postage would cover a couple of handkerchiefs, right? But once you get to the check out page and look at shipping charges, you end up paying full price for the hankies, plus standard shipping charges...it's just that they advertised a price, which isn't a lie...but they add the rest of that price tag to the shipping charges. So, regardless, you are paying full price for the hankies, not matter what price they post the hankies for.

But if it's legitimately a ridiculous shipping price, like $60 for a straw, then you need to call ebay and notify them.
They will ask you what seller and what listing, and they will deal with it. In most cases if they find abuse or fraud, they will immediately cancel that members account and all their postings.

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5:49 pm EDT
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eBay releasing funds from a sale

Today for the third time I spent 3 hours on the phone trying to get funds released into my account. I sell an item the buyer pays, I ship and you send me a notice that I will have my funds for in this case July 29th. But nothing ever happens. No way to do business. This item is $150.00 not $5000. The standard answer is you will have these funds in 21 days. What can one do to stop this from happening. It just happens to be I want to purchase another item with these funds. Regardless of what the need is what can be done to stop this from happening.

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9:21 pm EDT
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eBay refund cost

I purchased an item in Nov 2017 from ebay and then i had to returned that item to the seller due to not working properly. ebay promised me to cover the return cost and sent me a confirmation email but they deny it now. i have called ebay many times since that and each time they promise me to pay that amount or send me a voucher but when i called them this morning they deny it again. i even spoke to a supervisor but he didn't care. i have all those email confirming the return cost is in posses

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2:36 am EDT
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eBay ebay

I bought a camera from mr photo I received everything ok but the remote did not work when I tried to use it with my camera I bought another remote from camera world in Coeur D Alene where I live and it cost me 42.35 I sent the receipt to the seller he sent me some cheap knock off of the one I paid 42.35 for so I said I would like to send the camera back he never acknowledged that I told him I had found a Takstar microphone on amazon for 27.00 with tax probably 30.00 I told him if he would send one we could resolve the issue then you guys sent me something that said I was trying to extort money from him that is a bunch of crapp and I resent that I;m not a seller but I have been a good buyer just cause the guy is a power sell you guys took down my negative post and I resent that cause I told the truth

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10:27 pm EDT

eBay customer service

You refuse to pay for American labor so we are forced to speak to someone in the Philippines who speaks broken English. It takes 45 minutes for them to answer the phone and they are completely incompetent. Yes, that is correct - 45 minute wait to talk to a human being on the other side of the planet. I guess it's a win win for you. You save money on their labor, and you refuse to hire enough people to answer the phone in a professional manner.

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2:42 pm EDT

eBay ebay seller - hateful, rude, unprofessional

There is an ebay seller called "crown6348" that sells a lot of overpriced junk.

Not only does this despicable piece of human garbage sell overpriced junk, they send nasty emails to other sellers who are selling the kind of genre' merchandise.

These emails are hateful, rude, mean, unprovoked, uncalled for, and extremely unprofessional!

Do not do any business with this ebay seller!

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4:54 pm EDT

eBay employee & a vendor

I purchased a pair of shoes cost 80 dollar's that would include the shipping. After purchasing the item I was told by the Vendor the item have been discontinue, though the problem is the vendor collected Pymt right away before giving me that the item was discontinue. I was told I'll receive my refund & yes I agreed. EBay management threaten my funds as they'll settle in the seller favor. Please handle this transaction I do need my Son money.

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J. Steven
J. Steven
, RO
Jul 09, 2018 9:06 am EDT

sad to hear that :(

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11:39 pm EDT
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eBay I am complaining about ebay customer service.

Today, June. 26, 2018. I tried to purchase security camera on eBay and have spent a whole day on the phone with eBay customer service representatives to resolve the payment issue with my credit card. I was transferred to at least 6 representatives and two supervisors. I was explaining my situation again and again to different reps and supervisors. Nobody seems really wants to help me. I was putting on hold for hours. One rep promised to call me back in an hour. But she lied to me. The supervisor was so rude and don't listen to me and put me back in line and on hold again. I was exhausted and frustrated. I cannot believe eBay customer service representatives treat customer like this. This definitely needs to be improved. They need to make an apologize.

my eBay id is nancybid123

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2:35 pm EDT

eBay ebay is intolerant and discriminatory toward it's sellers

Ebay is intolerant and discriminatory toward it's sellers based upon the type of merchandise that they are selling. If you are in the firearms industry, selling accessories for example you are bullied by ebay with periods of suspensions which affect your business. Ebay claims that they are doing this to protect the community, but if fact has no concern for the community by allowing other vendors to sell porn to anyone including a child that happens to have a cell phone and an ebay account. Now, how is selling explicit porn to our children good for the community? Ebay is just another one of those anti American establishments that do not support the constitution and has no regards for the civil rights of those who chose to exercise their constitutional rights. Ebay needs to be exposed for what they really are, intolerant to the right but embracing stupidity and ignorance to the left.

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7:46 am EDT

eBay sunnybunny37

I ordered a science book from sunnybunny37 for my science class, I realized that it wasn't going to come on time so I contacted sunnybunny37 to cancel then I asked to not cancel to see how much the shipping would be to get the book before the 11th. I never got a response about how much shipping would be and they shipped the book anyways. I need to return this book free of charge.

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2:22 pm EDT
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eBay I sent back fuel pumps back and have no refund yet.

apr 23, tracking # [protected], ebay-globalsourcewd 2145 Hamilton ave san jose ca 95125 I have retuned the fuel pumps from a 1988 Mercedes 560 sl because they didn't fit, so I opened a case with paypal, so they e mail me back and said they well not return my payment until I close a open case with paypal first. it's 53.78 $. can you help me?

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1:09 pm EDT
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eBay seller complaint

Dear Sir Madame,

I am writing this email to express my disappointment with the Ebay business support and in general on how unprofessional various teams handled my case.

About a month ago I was informed that an unauthorised person accessed my account from an unknown location. That was me accessing my account from another city and I was successfully logged in with my password.
The support team gave me a call at my registered office number, not on my mobile phone but I was not able to answer because I was not working from the office that day. After 20 days my account was deactivated completely.

After that, I manage to reach out to the team over the phone and we resolved the issue. They promised to restore all my account to its original state. After 1 month of stress and multiple calls I have the following issues:

1. The feedback is not fully restored. Now there is less feedback than a month ago.
2. You have restored my items but they are not relisted. That it means if I relist them, they will not be connected with the external database which I am using. The problem is because all the restored items are using a new item number. This it will take me many days to fix it and both of us will lose potential customers.
3. I have received an order and you informed the customer that my account was suspended and you have refunded the money.
4. I have placed a personal order and you cancel it without refunding my money. Also you have informed the seller about my account and therefore I never received the product which I have pay.
5. After the database restore everything looks like an old version. From my understanding you have used an old version. For example, the business name from "Multibinary" was changed to "nathanael516" which was the very old one. Also the description and the products of my shop/profile are disappeared.
6. For some reason, the "Monthly selling limits" shows You have listed (active) 14, while "Sell menu" at the left side bar shows Active 15.

This is Unacceptable and is not my fault. You did not manage to restore the latest database successfully and you can understand from the above that I am facing multiple issues with consequence to lose many days of work, customer feedback which is very important and most importantly orders and time.

I am willing to find a solution which it will benefit both sides.

Best regards,

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PinkBallerina22
, US
May 20, 2019 12:48 am EDT

I am so sick of getting outbid by 8***2 on a video game entitled Balloon Kid for Game Boy from a seller named maxxpowermania. I really want 8***2 to become arrested by the police and have his Balloon Kid Game Boy game mailed to the right address: 5028 Ike Frank Road.

- AmericanGirlFan5665

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Brittney Lucas
, US
Jun 08, 2018 2:45 am EDT

All I can say is welcome to eBay!
They PROMISED that they would refund my money for a good that a customer bought then wanted a refund. The product bought was a perishable good that I can not resell or use so I lost out on the product I had to refund their money and I had to pay for the return shipping they didn't pay me back for anything they gave me a $12 coupon and said sorry even though I have to voice recordings promising that they would refund my money and it never happened!
eBay ONLY cares about their customers as in buyers not the sellers.
I promise you that you a will not do [censored] about your problem you have to fix it yourself. I'm sorry, but it's true.

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5:32 pm EDT

eBay refund - customer service

I purchased a car part that was supposed to be delivered on 4/13/2018. After tracking found out it will not be delivered untill 4/16/2018 3 days past the deliver date it showed when the purchase was made. Contact the seller about it and let the know I did not need the item if it was not delivered on time. Seller made a request on ups to return the item to them but is refusing to send me a refund untill they recieve the item. This is not fair as I dont have the item or recieved it. Seller made the arrangmets with UPS and I am out of the loop. My car is at the shop and now I am paying storage fees because of this. Its crazy when us as byers buy something we are expected to pay right away but when it comes to get our money back we have to go through all this. The seller lied and mislead me on the delivery date and now I am paying for this.
Why are the sellers not held responsible. They lied all I want is my money back. Call ebay customer service which it got me no where. Will never use ebay again.

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7:14 pm EDT
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eBay not helping with my item.

My name is tony bobet resided at 1710 seward avenue, bronx, new york city, 10473, apartment#5-g. Telephone#[protected]. I am filing for my brother behalf. His name is raul bobet that resided same address from the above page. I file an complaint to usps for my item. I am filing an complaint to ebay.com/ tolullectibles. The address for ebay.com is 2065 hamilton avenue, san jose, california 9515. Ebay/tolullectibles will not take the liable with my solution. Here is my confirmation number# hq137477873. I think someone stole my item or got lost, do not care. The post office is locate at, 1950 lafayette avenue, bronx, new york city, 10473. [protected], or [protected]. Thank you.

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8:35 am EDT

eBay watch casio edifice

Am Nalla Vivek Goud. I have booked watch : casio edifice with an amount of Rs - 2626/- on 25th march'2018 with a transaction id [protected] through payzapp wallet and amount got deducted but still now I haven't received any order confirmation. Even I tried to calling to customer care people, they were with proper knowledge. I request you to either refund my amount or deliver my order

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

How to file a complaint about eBay?

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1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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