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eBay India / cheating at ebay purchase!

1 India Review updated:

I have paid INR 450/- on 11/02/2007 to online purchase of item AB Slimming Belt (Item No.[protected]) through Paisa Pay (ID: [protected]) from the seller srinivasan15. But the item has not been delivered to my address. Moreover, the seller has de-registered from ebay site after receiving the payment. From ebay I could not receive the email ID of the seller. The phone number given by them was proved to be fake. I lodged the complaint in dispute forum of ebay, but do not expect much help from them as they are lingering with my complaint on the pretext of dispute rules. ebay does not verify the contact information of the seller when they register to the site. ebay is only interested to extort fees from the seller at the expense of customer security. There is no security to the customers purchasing items in ebay and they are at the mercy of dishonest sellers who in connivance of ebay are robbing the customers. Be careful to purchase anything through ebay.

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  • Eb
      3rd of Dec, 2010
    +1 Votes

    RESPECTED SIR/MAM,

    IN THIS MAIL I WOULD LIKE TO DISCUSS A VERY SERIOUS ISSUE WHICH HAS HAPPENED WITH ME.
    BRIEF DETAILS ARE AS FOLLOWS:-

    A BUYER NAMED SATISH KUMAR ITEM I.D.:- 250703970773 BUYER I.D.:- 2009SATISHKUMAR PURCHASED THIS ITEM FORM ME .
    IT IS A VERY RARE AND EXPENSIVE ITEM.
    A FEW DAYS AFTER THE DELIVERY TOOK PLACE HE CALLED ME AND SAID THAT HE DOUBTED THE ORIGINALITY OF THE ITEM. I TOLD HIM TO RETURN THE ITEM FOR A FULL REFUND.
    NOW, AT THIS TIME HE SAID THAT I SHOULD RETURN 50% OF THE AMOUNT BACK AT FIRST THEN HE WOULD SEND THE ITEM BACK.
    I FLATLY REFUSED THIS DEMAND AND TOLD HIM TO SEND THE ITEM BACK AT FIRST.
    NOW, SUDDENLY AT THIS POINT OF TIME THIS BUYER OPENED A ITEM NOT AS RECEIVED/DESCRIBED CASE AGAINST ME. STILL HE DID NOT COURIER THE ITEM BACK TO ME.
    THE CASE KEPT ON LINGERING.
    NOW, SUDDENLY A WEEK BACK, ONE MR. SOHAIL I BELIEVE FROM THE CLAIMS DEPARTMENT CALLED ME UP.AND WITHOUT LISTENING TO MY SIDE OF THE MATTER TOLD ME IN STRAIGHT TERMS TO REFUND THE AMOUNT.
    I TOLD HIM (MR. SOHAIL) THAT THIS IS NOT THE CASE AS IT SEEMS TO HIM AND HE SHOULD LISTEN TO MY END OF THE CASE AS WELL.
    NOW, MR. SOHAIL FROM THE CLAIMS DEPARTMENT IS CALLING ME 2-3 TIMES A DAY AND HE FLATLY REFUSES TO LISTEN TO ME.
    I AM A POWERSELLER ON EBAY. I HAVE HUNDREDS OF SATISFIED BUYERS WITH ME.
    YESTERDAY I.E. 2ND DEC 2010 MR.SOHAIL CALLED ME UP AND HAD AN ARGUMENT WITH ME.HE FLATLY TOLD ME THAT, THE BUYER IS CORRECT AND I AM WRONG. NOT WILLING TO LISTEN TO ME.
    HE ALSO TOLD ME THAT IF I WANT TO COMPLAIN ABOUT HIM I AM FREE TO DO SO. AND THREATENED IF THAT IF HE WANTED TO CLOSE THE CASE HE CAN DO IT ANYTIME AGAINST ME.
    IS THIS A JOKE GOING ON? I HAVE SENT A EXPENSIVE ITEM TO THE BUYER. AND MR. SOHAIL WANTS ME TO REFUND THE BUYERS AMOUNT.
    SO I BELIEVE THE BUYER KEEPS THE ITEM AND ALSO GETS THE REFUND IF I GO ACCORDING TO MR. SOHAIL FROM THE EBAY CLAIMS DEPARTMENT.
    NOW, AFTER I TALKED TO MR. SOHAIL YESTERDAY I CALLED UP EBAY CUSTOMER SUPPORT AND TRIED TO LODGE A COMPLAINT REGARDING NON TRUST IN MY CLAIMS ADJUSTER MR. SOHAIL.
    I TOLD THE EBAY CUSTOMER SUPPORT THAT I HAVE NO CONFIDENCE IN MR. SOHAIL FOR A FAIR TRIAL AND THAT I WANTED A CHANGE. THIS CALL WAS RECEIVED BY A LADY I BELIEVE NAZARIN( NOT SURE OF THE SPELLING) AND THIS LADY CAN YOU BELIEVE TRANSFERRED THE CALL DIRECTLY TO MR. SOHAIL.
    HE IMMEDIATELY TOLD ME THAT IF I WANTED TO COMPLAIN I AM FREE TO DO SO.
    AND THAT HE WOULD REMAIN MY CLAIMS ADJUSTER AND NO MATTER WHERE I COMPLAIN AND HE BANGED THE PHONE.
    I ONCE AGAIN CALLED UP EBAY CUSTOMER SUPPORT. NOW, THIS CALL WAS RECEIVED BY ONE MR.SUMIT. WHEN I TOLD HIM MY ISSUE HE PUT ME ON HOLD AND TOLD ME TO WAIT.
    AFTER A WAIT OF MORE THAN 6 MINUTES HE CAME BACK(MR.SUMIT) AND TOLD ME THAT HE HAD A WORD WITH MR.SOHAIL.
    AT THIS POINT OF TIME I TOLD THE EBAY CUSTOMER SUPPORT THAT IF I AM COMPLAINING AGAINST NON BELIEF IN A EBAY CLAIMS ADJUSTER THEN HE SHOULD HAVE TALKED TO A PERSON SENIOR TO HIM. HE TOLD ME THAT THERE IS NO POLICY UNDER WHICH A CLAIMS ADJUSTER CAN BE CHANGED. AT THIS POINT I TOLD HIM THAT EBAY ALSO DOES NOT HAVE A POLICY WHICH SAYS THAT A CLAIMS ADJUSTER CANNOT BE CHANGED.
    I THEN TOLD EBAY C.C.(MR.SUMIT) TO FILE A COMPLAINT REGARDING MY MATTER. AFTER A LOT OF HASSLES HE LODGED A COMPLAINT FOR CHANGE OF
    CLAIMS ADJUSTER VIA COMPLAINT NO: 00478970.

    PLS. HELP ME OUT IN THIS CASE. MR. SOHAIL IS DEAD AGAINST ME. IF THERE IS ANYONE IN EBAY WHO CAN HELP ME OUT. IF I AM TALKING A CLAIMS ADJUSTER SHOULD ALSO TALK AND NOT GIVE THREATS. DON'T YOU THINK THIS AMOUNTS TO UNFAIR PRACTICES FORM THE CLAIMS ADJUSTER MR. SOHAIL...MAYBE JUST TO SHOW EBAY RESULTS. BUT TO SHOW RESULTS HE CANNOT MAKE A SCAPEGOAT OF ANYONE ACCORDING TO HIS WHIMS AND FANCIES.


    PLS. HELP ME IN GETTING MY CLAIMS ADJUSTER MR.SOHAIL CHANGED FOR A FAIR TRIAL TO TAKE PLACE. MR. SOHAIL HAS ALSO GIVEN HIS CELL NO:- 9967319XXX(NUMBER WITHHELD FOR SECURITY REASONS) TO ME. FOR WHAT PURPOSE HAS HE GIVEN ME HIS CELL NO? DOES EBAY ALLOW ITS EMPLOYEES TO GIVE THEIR PERSONAL CELL NUMBERS TO THE ANYONE ON THE EBAY PLATFORM? I DONT THINK THAT EBAY ALLOWS ITS EMPLOYEES TO DISCLOSE THEIR CELL NUMBERS.
    OR MAYBE MR SOHAIL IS ABOVE ALL AND IS EXEMPT FROM ALL EBAY POLICIES WHICH GOVERN ITS EMPLOYEES.
    I DOUBT HIS INTEGRITY AND IF YOU CAN LISTEN TO ALL THE CONVERSATIONS IF RECORDED WHICH HAVE HAPPENDED BETWEEN MR.SOHAIL AND ME..YOU CAN EASILY MAKE OUT THAT IT IS JUST PRESSURE AND THREATS WHICH ARE BEING ISSUED BY MR. SOHAIL.
    REGARDS
    ROHIT
    (SUPERDELHIMALL)

  • Eb
      3rd of Dec, 2010
    0 Votes

    Pl refer PaisaPay ID 27765987912. The 'PaisaPay protection' / 'PaisaPay Customer Support' / 'ebay Guarantee' and after all "eBay" seems to be farce.PaisaPay Protection / PaisaPay Customer Support etc., all are big farce. I came to know that eBay is the world's biggest online cheating portal.

    If my amount not refunded as eBay mentioned earlier I will post My Opinions regarding cheating tactics of eBay in all social networking sites / all National/International Consumer Complaints Forums.


    vkrm2000 (
    @all eBayers
    Not only MR. SOHAIL (CELL NO:- 9967319471), almost all the team of customer support are out of their very basic purpose.
    They are very busy in settling their percentages. TnS and ebay emplyees are mixed to even manipulate Feedback, account info. etc. I hope the parent company ebay.com will fix this issue. Spana, mistry etc. all are mixed for their own well being

  • Ji
      5th of Jun, 2011
    0 Votes

    I am also victim of Ebay. I purchased a Shirt from Ebay Amounting 2500/-. Surprisingly the seller sent the used Shirt (Even Sirf Excel scent was coming). I claimed to Ebay but instead of going through issue, they just closed the issue in seller favour. Honestly I don't have faith with ebay.

    Remember: Always purchase from shop because:
    1. You are not aware what seller is sending. He can send a packet of soil, and if you complain ebay won't come for rescue.
    2. Even if they send the corret item it is not sure it will be new one (He can send used one and ebay won't bother to check).
    3. If product won't be working even though you will have to pay. Noone worry about it.
    4. What about the warranty. If you purchase from ebay you won't have any proof of purchase (The Seller never sents stamps on the warranty card, which is mandatory for warranty in many case) as they are not dealer, they are not authorized or dealer of that company.
    5. If you go the the Service center of that product they will ask for the date of purchase, and other docs that's why your product won't have warranty.

    So friend always go to shop for purcahse you know the shop and in case of anything goest wrong atleast you can atleast complain for them. Ebay never bother to take your advise once you make the comment.

    SO FRIEND BEWARE THEY ARE ONLINE PORTALS NOT A SHOP. BEWARE

  • Th
      25th of Dec, 2011
    0 Votes

    I bought a Panasonic 42'plasma TV from ebay India. The product got delivered to the address on 17-11-11. Obviously the panel in the TV was broken and when approached the seller he said ha can't refund.I opened a dispute under item not as described on resolution center and after waiting for 10 days for seller's response, I escalated the claim for a refund under buyer protection policy on which I was advised that I will receive an email from ebay with further instruction within a week about what to do next.

    Ebay claims department never sent me an email with further instruction and after 24 days of waiting for emails and tons of phone calls to customer care explaining the situation everytime, finally received an email from claim adjuster saying I need to send the pics within 3 days. I sent the pics the same day when I received the email from him and he closed the case the next day in favor of the seller without any explanation in writing.

    I feel so much violated and exploited by this act as no one holds any accountability or responsibility for this. On phone he said he has the absolute power to do this and he has made a decision and that is final.

    Please help me to make a complaint on this particular claim adjuster who has been very arrogant and rude and also escalate this situation to a higher official to review this matter.

    I am absolutely devastated by this experience as the amount involved is 37, 000 INR. I Live in Australia and never faced with situations like this here.

    It makes me feel like the claims department in ebay India works in favor of sellers. I would really appreciate, if anyone can help me to resolve this situation.

    Looking forward for your advice,
    Regards,
    Theo

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