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4.2 3812 Reviews

eBay Complaints Summary

164 Resolved
720 Unresolved
Our verdict: With eBay's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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eBay reviews & complaints 920

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C
2:21 pm EST

eBay always have trouble signing in!

Cannot sign in, ebay keeps coming back with the oops no match or never ending number codes to prove that not a computer. Have used both email and user name, do not use a cell phone use land line phone. Do not use facebook, I just want to use my user name or email to sign in and 1 or 2 squibble number to prove that I am a real person with an account. I only use at home

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3:45 pm EST

eBay lack of product hoover carpet cleaner model fh50900 from four vendors!

This is the fourth vendor from which I have "purchased" the Hoover Carpet Cleaner model #FH50900. I began in October, 2018 and the last order was on Dec. 15th. I am so upset that your vendors advertise the same product over and over again and then, when they don't come, eventually refund my money with no explanation. FOUR VENDORS! The last one was Sean Hamilton, Invoice ID: EBAY35809012731. The one before was from claytonammo_3 - he also refunded my money. Another was from us-plaza who was polite but couldn't fill my request and refunded my money. The first (I believe) was from elite_warehouses who stated that when they checked the product it wasn't in good condition.

That's FOUR DIFFERENT VENDORS WHO FRAUDULENTLY ADVERTISED THIS SAME PRODUCT!

And I STILL do not have a carpet cleaner! I must state here that I am not out any money, but I definitely feel that I have been scammed out of a lot of time and futile worrying!

IF POSSIBLE, I DO STILL WANT THAT PRODUCT! Please advise!

Patricia Corona - [protected]@aol.com - [protected] cell

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1:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eBay wrong information has input and forced to stay in customer account

The following statement is TOTAL FAKE MAKING From EBAY WITH THE SELLER.
___________________________________________________________________

SELLER: ec-case ( 40016 )
This order was not successful. Order cost has not been included in the total amount.
No estimate available
Luxury Stand Leather Magnetic Card Wallet Case Cover For iPhone 5s SE 6s 7 Plus
Luxury Stand Leather Magnetic Card Wallet Case Cover For iPhone 5s SE 6s 7 Plus
Item price $20.94
Item discount -$6.99
Quantity 3
Item number [protected]
Shipping service USPS First Class Package
______________________________________________________________________

I purchased (3) iphone 6 plus leather case cover from ec-case on ebay. I paid on the Oct 26, 2018 and they mailed out to me on the Oct 27, 2018. AND THAT IS FINAL. I CONTACT EBAY CUSTOMER AND THE SIDE OF THE SELLER. THE SELLER AGREED AND SENT ME COPY OF MY PAYMENT. BUT THE EBAY IS KEEP ON saying something to explain to not stop creating false comment on my account.

REMARKS: this is strongly not recommended. I as a customer felt humiliated and assaulted because this act is to put customer as a thief which is not correct. I felt like Ebay is putting customer in a political situation or oppressing customer when thing doesn't went smooth on their side. I sincerely hope they will change it, otherwise, EBAY is going to turn out into a SCAM site in the next couple of years. Bad comment keep on coming.

Please delete the wrong information in customer account which they felt embarrass and neglected if they have called for assistance. They are really slow on this. Perhaps they have to re-organize and have a meeting regarding customer care and or the normal good standard of a online company.
ec-case ( 40016 )

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10:51 am EST

eBay flashing illuminated erasable neon led message menu sign writing board us

I received my biard but the power supply was damaged and i am having no luck getting the ebay seller to make good on it, i have sent several emails, but have had no positive results from the seller can you do something...The seller did reply with a lame answer that they were not making any money off the sale, well that is not my fault, sounds like bad business on the part of seller, all i want is a working board and that cant happen until i get a working power supply, can you please help, her eis info you might need
Total: $30.98
Item ID: [protected]
Seller: love2sunny.

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Update by Sparky R. Miller
Dec 09, 2018 10:54 am EST

Here is photo of damged power supply

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8:38 am EST
Verified customer This complaint was posted by a verified customer. Learn more

eBay returns; fix my toys

Why is it so hard to return a item? Fix my toys has said I can return but have to go with ebay for my return. There is no history that I bought anything so how can I get it done? Your web site is made for people who know how to use a computer not old guys like me. I will keep this even tho it is worthless to me I will take losing the money and just let people like me know the problem. I will also never shop ebay again.

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12:09 pm EST

eBay flashing illuminated erasable neon led message menu sign writing board us

I have received damaged goods from eBay - stmil_77"
Received my sign ok but with damaged power supply, I have sent the seller emails along with image of damage, but she says image is so small, I am getting very angry about this I have never had any trouble until now buying things from ebay, I dont think seller is being very cooperative and seems to be stalling, so I am sending this praying you will resolve this issue as soon as possible. I want a new power supplky so my sign will be operable, please get this taken care of

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Update by sparky63
Nov 23, 2018 12:11 pm EST

nothing to add at this time

Update by sparky63
Nov 23, 2018 12:11 pm EST

I have done everything i know to do to contact eBay - stmil_77" but she still has not resolved the issue of damaged power supply please help

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1:44 pm EST

eBay a vile disgusting ad for "sex toys" - only with real 'evil' in it!

https://www.ebay.com/i/153239288096?var=453103516514

Go to this "filthy vile ad" that popped up on my internet service provider's website (bing's "outlook.com")

How does ebay get away with advertising such vile, filthy, satanic stuff?

Yes - satanic!

This is beyond "sex toys" and whatever else they are trying to sell - just look at the ad, and tell yourself something 'evil' isn't going on here!

That's all. Make them pull this ad forever!

Thank you.

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5:18 am EST

eBay yamaha tx802 - #[protected]

According to the Tracking information It appears the item in question has never been shipped. If the seller is having trouble I would appreciate notification. I need tracking information so that someone can be available to meet the delivery personnel. The Fed Ex shippers label information is erroneous. According to Fed Ex the package was never shipped. It is listed as weighing 5 pounds. The piece of electronic gear in question weighs closer to 30-40 pounds.

If he intends upon canceling the transaction let me know. I would prefer to have said item. Perhaps I am being being overly suspicious. But he said that he had shipped thru USPS and the Tracking number is Fed Ex. He also said the post office had returned it to him and he would ship out the next day.

hemmroyc - ("Hello sir sorry for the late response. I recieved a slip from the post office today at my commercial unit, when I called they said that there had been a mix up and it came back but was resent. I will go in tomorrow on my lunch break and get this all cleared up and get you an update on your synthesizer. Thanks so much for your patience.") - That was on 11-07-2018. I have not heard from sense.

I would like clarification. I don't like the jumping the gun. But my instincts tell me something has gone awry. I guess because I have been in a similar situation before with another Ebay seller. The seller pretended to ship an item, as a pretext to get out of a sell. To resale the item at a higher price. If I am wrong. I offer my apology.
But "Hemrroyc" is not responding to my requests for a tracking information. And around this time of year, getting packages thru the post office is problematic
Respectfully yours
Freddie D. Chambers

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8:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eBay forced refund

An item I sold was as described. Buyer said item was missing a piece that was not even included in the auction and that did not even come with the item when bought new! I called ebay and they said just because the buyer said it was not as described even though it was, they were refunding the buyer and charging ME for return shipping. The buyer is being allowed to return the item at my expense for something that was not even supposed to be included! When asked for a reversal of decision got a whole run around about how that is not possible, blah blah blah, no one here does that, blah blah blah and refused to change the decision even when agreeing that my item was accurately described, the item complained about was not in the listing description and does not even come with it originally. The item is a USB microphone which does not include an adapter (the item claimed missing) because it plugs directly into the computer with the usb cord which was included and is not the "missing" item being complained about! If the buyer feels they needed an adapter they should have had to purchase one separately since none was included in my auction nor came with the original item. The item does not even need to be plugged in with an adapter since it is powered and run by the computer. I am seriously considering cancelling my business with ebay over this dispute. Where is the backing for good customers! I have had over 1100 sales and this buyer is new but they are getting better treatment than I am. I am very upset and want the decision reversed immediately but am told its not possible. Now the buyer has had the item for over 3 weeks, could have broken it for all I know but I am being forced to accept its return and give a refund when I am totally opposed to the wrongful decision.

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3:18 pm EST

eBay failure to receive product purchased

From: John Litten
Sent: Thursday, November 1, 2018 9:26 AM
To: 'eBay'
Subject: RE: ✅ ORDER CONFIRMED: Ghostbusters Tom Wha...

This is my second request for you to help with this situation. The ad stated the poster would be sent in July or early August. I contacted the seller and he said it would be early October, To date I have not received this product.

Please let me know if I need to file this concern elsewhere. This is my first E-Bay purchase and so far not a great experience,

Thanks

John

From: John Litten
Sent: Monday, October 29, 2018 11:16 AM
To: 'eBay'
Subject: RE: ✅ ORDER CONFIRMED: Ghostbusters Tom Wha...

I never received this item. Can you help? Tried to reach the seller and get an error message on your site.

From: eBay
Sent: Saturday, July 21, 2018 9:38 PM
To: John Litten
Subject: ✅ ORDER CONFIRMED: Ghostbusters Tom Wha...

ETA: Thu. Jul. 26 - Fri. Aug. 3. Look out for an update with the shipping confirmation. Thanks John, your order is confirmed!

Thanks John, your order is confirmed!

We'll let you know when your order is on the way. In the meantime, you can finish creating your account - you've got only one step left!

Complete account

View order details

Why create an account?

Receive special coupons and discounts

Enjoy faster checkout on future orders

Easily track order status and history

Ghostbusters Tom Whalen MONDO Poster Print SDCC SOLD OUT

Item price: $94.00
Item ID: [protected]
Seller: samclay (164)

Estimated delivery:
Thu, Jul 26 - Fri, Aug 03

Your order will ship to:
1 Microsoft Way
Redmond, WA 98052
United States

Order total:
Price $94.00
Shipping Free

Total charged to
x -2826
$94.00

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J
12:34 pm EDT

eBay purchase of iphone 6s, august 2nd

I regularly purchase items from your website, often weekly. I believe if you look up my account you will see that I have purchased items off your site going back at-least five years. On August 2nd I purchased a IPhone 6s off your "site". Within 90 days the fingerprint recognition stopped working and the phone will not activate? After repeated attempts the seller finally responded to my request for a Return and refund. The seller wants me to send him the phone at my expense for REPAIR. I called Ebay customer service to ask if "you" could intercede on my behalf and at-least get me a shipping label You customer service agent refused, claiming the purchase was over 30 days old? I explained to your agent that as a LOYAL customer for seven years, I did not consider a shipping label or an email on your behalf to be a burden on Ebay. Your agent made it abundantly clear to me that customer loyalty is not part of the Ebay business plan. Your agent decided to lose a loyal customer of seven years, instead of incurring the cost of an email. Shame on you

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5:14 pm EDT

eBay ebay charging fees on shipping charges increasing the cost of shipping which they don't ship

So Ebay has been making money by charging Sellers fee's on what you charge for shipping. For Example. I sold a item and charge $60 to ship. It actually cost me $78 and some change via UPS to ship a 54 lb box 48 x 12 x 17. Additionally Ebay turned around and Charged me a $6 dollar fee for cost of shipping. That does not seem legal and someone should look into this practice. I was already charge a final selling fee. And now a Shipping fee charge on top of that. They didn't ship or pay for packing supplies. It is getting harder and harder for anyone to make money on Ebay selling unless you didn't pay any money for the item you are selling. Boo. seems very shady. I have a receipt showing I already paid over what I charged but that does not matter. They still increased my shipping cost even further :/

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billirvap
, US
May 10, 2019 10:04 pm EDT

Yup, same thing happened to me. They charge a fee on your shipping charges as if you'sold' the buyer shipping. The fees are unethical, at best, and probably illegal.

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8:40 am EDT
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eBay unethical behaviour

I purchased an item of clothing on ebay and was sent the wrong item, which the seller denied. After sending more photos they told me to send back item without tracking (knowing full well that items need to be sent back with tracking) and that they would reimburse the shipping fee. They have now claimed they didn't receive the item back. Ebay is now sending me emails saying I have not sent back the item because I cannot mark it as sent as there is no tracking number. I have explained this to multiple people on Ebay and they won't do anything to fix it and the seller has had no repercussions at all for this behavior.

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Shirleybelle
, US
Oct 12, 2018 4:17 pm EDT

I bought an item on Sept 16th and my visa went through for the price stated.Then I noticed that the price he had on the other items were much higher. But, I felt that it had made his error not me.So, I waited an contacted him after the first time he said he shipped it. He never returned my message Then he put on a new date for it to be here. That passed and I contacted him again.Then he not me cancelled my order and returned my Money I told him NO I paid for the item and don't want to cancel. Within minutes he cancel and said I cancel it.Long story short I called talked with a Ryan. He was very nice but, something should be done about this Do you ever know if these things are resolved or not. It also stated that I did not pay for the total amount stated That is bull I did.People like him should not be allowed to sell. I am still boiling about this. But, I should have but, did not leave him Negative feedback.

S
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Sarah187
, NZ
Oct 12, 2018 6:28 pm EDT
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I would personally advise not yo buy off Ebay where possible. People are basically free to do what they want to buyers because Ebay does nothing about this kind of thing. The person who ripped me off has also done it to other people as I saw in the feedback section and Ebay won't do a thing about it.

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D
10:48 am EDT

eBay your whole operation

Ebay's entire operation is a scam. Sellers now face no repercussions for their short comings because Ebay pays for return shipping. Sellers merely accept the return with no penalty and continue on their way, while buyers are the ones wasting their time and gas money going to a post office waiting in line for 30-60 minutes.

My return rate, as a buyer, on Ebay has got to be approximately 90% which is pathetic. I even email sellers prior to buying to MAKE SURE I am receiving the proper item. They go so far as to send me a picture of what I'm buying. and then... I receive something different than pictured. It never ends. Ebay protects sellers so that they can keep raking in profits.

Another example...

I buy motorcycle parts quite often. 90% of the time I need to ship these parts back because the seller claims they are in good condition yet they don't work or are damaged and unusable. WASTE OF TIME!

One may say "but you can leave negative feedback..." No! You cant! I've tried this and once I mail back the item and receive a refund, Ebay deletes my negative feed back and allows the seller to restart this process of selling garbage to yet another unsuspecting buyer.

Your company sucks, Ebay!

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Sarah187
, NZ
Sep 25, 2018 8:18 am EDT
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I have just discovered this. They won't do ANYTHING to help me and the seller has just gotten away with blatantly ripping me off

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5:24 pm EDT
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eBay argus 300 projector lamp

I ordered an Argus 300 projector lamp from GEORGE TVDEN a dealer in Otis Orchards, WA. The wrong lamp was sent. I sent the lamp back to the dealer. He said he would send the correct lamp but I never did. I registered a complaint with eBay.

eBay asked me for the UPS return slip, I could not find the slip. I gave up and just ate the $16.+ dollars.

I have found the UPS return slip, Tracking No. [protected] 22
I would like my $16.00 back

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9:15 pm EDT
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eBay micro usb for samsung galaxy s7 edge cell phone

Hi I, m being told a package i ordered through Ebay was delivered to me when i have proof it was not. I got refunded because i told them i did not receive it and right after they are saying i did receive it. They sent me a photo from China saying they did a investigation and said there is a number on the paper they sent in a picture that i will send in this complaint. I have other stuff coming from Ebay and do not want to be called a thief! Can you some how check into this for me Please. where this package went. Here are pictures of the last time i checked saying the package was not delivered and what they sent me saying it was. My mail goes to Blairmore Alberta Post office. Can you track the number to see where it was last handled to see who it was?

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11:31 am EDT
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eBay product from mxtsky in china... of course

Item being sold is a an aquamarine gemstone, 925 sterling silver ring. Sent email to vendor inquiring whether the gemstone is real and if the ring is stamped 925. Recieved msg back stating that it is "not real 925". Never answered concerning whether the gemstone was real or not. Replied back to vendor stating that he should be reported to Ebay for false advertising. His response, "do what you like".

I reported this to EBAY, and they will do nothing. They will not remove the ad. So this means that others will buy fake crap from China and EBAY does nothing about it. I have come to the conclusion that EBAY is so greedy that they will do nothing to protect us from all the fake junk coming in from China. I have been stuck with rings stamped 14kt that are fake, jewelry stamped 18kt that is fake, and even 925 that is fake; and the majority of the gemstones are just glass. EBAY's solution...send it back. Has anyone ever tried to send something back to china? It is almost impossible.

I am very seriously considering closing my EBAY store and stop doing business with EBAY...and all I can say to buyers...BEWARE!

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12:50 pm EDT
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eBay buyer requirements

I have no buyer requirements regarding number of lots allowed to be purchased yet no one can buy more than two items from me. This applies to auctions, store or a combination of both. When a third auction bid is placed a message is received by the bidder that teh seller only allows two purchases in ten days. The same happens when a buyer tries to by more than two store items. Multiple items can be placed in a shopping cart and they are all shown but when the buyer goes to pay only the first two items can be purchased.

I have been on the phone with eBay several times over the past month and they are totally stumped. They can't do anything to help resolve the issue so I am not listing auctions as I lose money when potential bidders are prevented from bidding.

I added several of my regular customers to teh "Exempt From Buyer Requirements" list but they still are limited to only two plots per ten days.

eBay customer support tells me that they have never seen this issue and that basically they have no idea how to fix it.

Has anyone seen this issue before?

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10:42 pm EDT

eBay an rv that is listed on ya site

I purchased an Rv that was listed on ya site when it was time to purchase I was informed that I had to send the money to ebay I sent the money and now eBay says I owe an additional $1000 for insurance to get the Rv shipped to me the Rv is still on ya site It's blue and white and for sale for $1500 its in Elberton Ga but apparently the lady that's selling it lives in Joplin Mo please contact me at [protected] and let me know if y'all can help me either get the Rv r my money

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7:59 pm EDT

eBay ebay seller

We're sorry to hear that you didn't receive the item you purchased. Your request is open, and we've asked the seller to respond and resolve your issue by Sep 7, 2018.

If you don't hear back from the seller or can't work something out, you can ask us to step in beginning Sep 8, 2018 by going to the request details from this email or your purchase history in My eBay. When you do so, we will review your case and make a decision typically within 48 hours.

Learn about eBay Money Back Guarantee
See case details

Cathedral Train Wedding Dress with Sequined Beadied Long Peacock Custom Size

Cathedral Train Wedding Dress with Sequined Beadied Long Peacock Custom Size

Seller:

tianquan_dress

Amount:
$24.99

Quantity:
1

Case #:

[protected]

Case opened:

Sep 3, 2018
this is the third consective miscues that ebay scammed customer first attempt was jvc camcroder ebay transation my fiance never shiptment the product then #2 atttempt was Cathedral Train Wedding Dress with Sequined Beadied Long Peacock Custom Size you investiagte the order history you observation the script now this i dont want refund nor credit to paypen i want THE GOWN DRESS there is no remotely decision why seller failed to shipment gown he promised on 10th day of august i recieve gown 8-30-18 delilvered wasnt dropped out accoridingly to details delviery status is not completed seller has my accurate address plse assitance me just want my purchase No refund plse contact seller thank you god bless have nice day ahem

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eBay Customer Reviews Overview

eBay is a popular online marketplace that connects buyers and sellers from all over the world. With millions of active users, eBay offers a wide range of products, from electronics and fashion to collectibles and antiques. The platform is known for its user-friendly interface, secure payment system, and excellent customer service.

One of the biggest advantages of eBay is its vast selection of products. With millions of items listed at any given time, buyers can find almost anything they are looking for. Additionally, eBay offers competitive pricing, with many sellers offering discounts and deals on their products.

Another positive aspect of eBay is its secure payment system. eBay uses PayPal, a trusted and secure payment platform, to process transactions. This ensures that buyers and sellers are protected from fraud and other types of online scams.

eBay also has a strong customer service team that is available to help buyers and sellers with any issues they may encounter. The platform offers a variety of resources, including a help center, community forums, and a customer support team that can be reached via phone or email.

Overall, eBay is a reliable and trustworthy online marketplace that offers a wide range of products and excellent customer service. Whether you are a buyer or a seller, eBay is a great platform to buy and sell goods online.

eBay In-depth Review

Website Design and User Experience: eBay's website design is clean and user-friendly, making it easy to navigate and find what you're looking for. The search bar is prominently displayed, and the layout is intuitive, allowing for a seamless browsing experience.

Product Variety and Availability: eBay offers an extensive range of products across various categories. Whether you're looking for electronics, fashion, home goods, or collectibles, you're likely to find what you need on eBay. The platform also provides access to both new and used items, giving customers a wide selection to choose from.

Pricing and Value for Money: eBay is known for its competitive pricing, with many sellers offering products at lower prices compared to traditional retail stores. Additionally, the platform often features deals and discounts, allowing customers to get great value for their money.

Seller Reputation and Trustworthiness: eBay has a robust seller rating system, which helps buyers make informed decisions. Each seller is rated based on their past transactions, and customer reviews provide insights into their reliability and trustworthiness. This system ensures a safer and more secure buying experience.

Buying Process and Customer Support: The buying process on eBay is straightforward. Once you find the item you want, you can easily place a bid or make a purchase. The platform also offers excellent customer support, with a dedicated team available to assist with any queries or issues that may arise.

Shipping and Delivery: eBay provides various shipping options, allowing customers to choose the most convenient and cost-effective method. Sellers are responsible for shipping their items, and estimated delivery times are typically provided. However, it's essential to review individual seller policies for specific details.

Return Policy and Refunds: eBay has a comprehensive return policy that protects buyers. If you receive an item that doesn't match the description or is damaged, you can request a return and receive a refund. The platform facilitates communication between buyers and sellers to resolve any issues.

Security and Privacy Measures: eBay prioritizes the security and privacy of its users. The platform utilizes encryption technology to protect personal and financial information. Additionally, eBay has strict policies in place to prevent fraud and unauthorized access, ensuring a safe online shopping experience.

Mobile App Functionality: eBay's mobile app offers a seamless shopping experience on the go. It provides all the features available on the website, including easy navigation, secure payments, and access to customer support. The app is user-friendly and optimized for mobile devices.

Community and Feedback System: eBay's community and feedback system allow buyers and sellers to interact and provide feedback on their experiences. This system promotes transparency and accountability, helping users make informed decisions and fostering a trustworthy marketplace.

Overall Customer Satisfaction and Ratings: eBay has consistently received positive customer satisfaction ratings. With its wide range of products, competitive pricing, reliable sellers, and excellent customer support, eBay remains a popular choice for online shopping. The platform's commitment to user experience and security contributes to its overall positive reputation.

How to file a complaint about eBay?

Here is a guide on how to file a complaint about eBay on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, situated at the top right corner.

3. Writing the title:
- Summarize the main issue with eBay in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eBay, including key areas of concern, relevant transaction details, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint, avoiding sensitive personal data.

6. Filing optional fields:
- Utilize the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint about eBay on ComplaintsBoard.com.

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