My son had an incident at Ebash when he was 14 years old. After another kid repeatedly bothered, hit and harassed him, he told the staff members. they did nothing but tell my son to change the room he was in. My son shoved the other kid after the kid hit him. But because he was upset and called the staff worker a name, he has been banned for life.
I believe my child was very wrong in his actions and deserved punishment and a probation period but to be banned for life for such an offense is beyond reason. Especially when the other child involved received no punishment and was even involved in another incident with another child where he actually hit him in the face and was only suspended for a short time.
I have tried repeatedly to talk to the owner, but he will not return my phone calls. I had the opportunity to talk to him once and he told me he would be discussing it soon with the staff. that was 4 months ago. Once I was told to go to their website but only employees can access information.
I have another son that still goes there so I know the other kid is allowed to be there and has caused trouble with others after this happened. Also this kid happens to be a family friend of the owner and were just paying customers.