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eBags / Bad service

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I purchased a luggage item from eBags on Jan. 18, 2009. Received order confirmation, with expected delivery on Jan. 21, 2009. I subsequently sent an email asking them to price match to a competitor's website. I received an email on Jan. 19 in the morning saying that eBags will price match and send me a credit. Late in the afternoon, received another email from eBags saying that they are canceling order. I believe that their so-called price match policy is a fraud. I sent them an email stating that but have not received a response.


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N  19th of Apr, 2009 by 
Agree Disagree 0 Votes
They are the worst, late on the delivery, sent to wrong address. Their Customer Service department is mostly non-english speaking that hasn't a clue.

Do not buy from this company!
D  7th of Aug, 2009 by 
Agree Disagree 0 Votes
I requested a price match on a Kelty Cooler right after placing my order. Within the hour I received the 110% price match as well as the promised $10.00 store credit. I was very pleased.

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eBags Logo eBags
Customer Service
5500 Greenwood Plaza Blvd. Suite 160
Greenwood Village
United States - 80111
+1 773 661 4317
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