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Easyterra/Europe cardelivering the car in the wrong country

Review updated:

After booking a car in Geneva Airport for use in Switserland . I was asked to collect the car at the French part of the airport. This was of mayor impact for my short holiday.
It takes 15 minutes to get from the Swiss part to the french part of the airport with extra border control
Renting a French car means no winter tires nor snow chains although the rental company knew I was going into the mountains in Switzerland.
It means no road toll sticker Aprox. €35to buy one.
Car was "old" and radio was not working
Police stopped me driving on summer tires could not use the car for 2 days
Buying snow chains locally cost another €110
Rental agency Hertz/Thrifty said we are French and we are not obliged to supply you with winter equipment
Rental broker (Easyterra/Europecar) said I choose France as collection point
Redoing the booking afterwards showed the Easyterra/Europe Car changed the pick-up point without you noticing

  • pesino61's Response, Jul 26, 2018

    ucher n eu140525941
    you took payment from my credit card for 531.32 on march 5th 2018
    you never communicated the payment to avis voucher n 11961168IT
    they also charged me for the rental on june 15th 2018 now between the two of you someone has
    to credit my account
    i have the bank statements that shows both charges

Va
Jan 02, 2015
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  • Pe
      Aug 14, 2018
    EasyTerra - payment
    United States

    voucher n eu140525941
    you took payment from my credit card for 531.32 on march 5th 2018
    you never communicated the payment to avis voucher n 11961168IT
    they also charged me for the rental on june 15th 2018 now between the two of you someone has
    to credit my account
    i have the bank statements that shows both charges

    0 Votes

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