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Easylife Furniture / poor quality & horrendous service

1 United States Review updated:
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The saying, "you get what you pay for" is indeed the case with this company. They have the worst customer service, far worse than any cable company. And their product, well there's a reason why their prices are low...they sell defective and poor quality items.

We purchased a leather sectional from the Glendale, CA store this hear. A little over a month later all the seams in one section separated...and no we are not heavy people, no we don't perferm gymnastics on the sofa. So we called and long story short they replaced the one section. Not 2 months after this the other part of the sectional developed cracks on the seat. This section isn't under a window, not even near indirect light. We called and they came out took a picture and we were told her supervisor would get back to us sometime in the coming week. Well no one did. After trying to track down someone for 6 WEEKs, I finally got in touch with someone at the store who told me our request for a replacement section was denied because we used non-hazardous(their product states to keep away from children, and we have 2, so I used organic leather wipes) organic cleaners.

I used the same organic cleaner on both sections of the sofa, the one they had to replace a month in and the original. So I guess I'll wait for the replaced section to start cracking...I'm not scrubbing it w/ comet, short of that any respectable leather cleaner should be fine. But of course, they know they sell defective products so they jumped on the "organic cleaner" wagon and used it as an EXCUSE not to replcace a DEFECTIVE sectional.

The moral of this story folks; Don't tell the truth! I should have lied and then they'd have to replace their defective product.

Save yourself the angst. DON"T WASTE your MONEY at EASYLIFE Furniture. Save a few dollars more and instead SHOP at THOMASVILLE during their sales. At least there they stand behind their product and actually prove customer service. I speak from experience.

EASYLIFE gives you a HARD TIME and NO CUSTOMER SERVICE. For lack of a better word, EASYLIFE BITES!

Ma
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Comments

  • Lt
      30th of Sep, 2008
    0 Votes

    I HAD SAME EXPERENCE. THE CUSTOMER SERVICE IS SUCKKKKK...

  • Ro
      18th of Feb, 2009
    +1 Votes

    I just told someone else this but my experiences was almost the polar opposite...They called me to make sure I had a delivery date set up and were really very nice. My granddaughter has had her bed for a year now and even with her rambunctiousness hasn't done any damage to it.

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